just my 2c!
On Do, 2008-08-28 at 18:45 -0700, Jesse Vincent wrote:
How do I upgrade DBD::mysql to version 4.002?
sudo cpan DBD::mysql
but for a real world site it is not as simple as that,
on RPM based system the package perl-DBD-mysql is often
required by the mysql packages.
So of
So it would be nice if you consider the real world
environments of the RT user out there.
Unfortunately, we can't always keep our version requirements at those
pre-packaged by every vendor. In this case, we're talking about a
major new release that's over 18 months old that has features we
Hi German users,
Maybe it's too late now for an answer but in our company most people use
the German GUI and mostly they use the following terms while talking
about tickets:
Ticket = Ticket (almost never Anfragen)
Queue = Bereich/Queue
I also like the idea of Torben to translate the
On 29 Aug 2008, at 7:59 am, Sven Sternberger wrote:
but for a real world site it is not as simple as that,
on RPM based system the package perl-DBD-mysql is often
required by the mysql packages.
So of course I can install the CPAN package over the
rpm, but with the next update of the rpm
Hi All
I have a scrip which automatically changes the owner from Nobody to
another user when a new ticket is created in that queue, i.e it sets the
default queue owner. Normally, the stock-standard
notify-on-queue-owner-change scrip that runs after it would notify the new
owner of the ticket
Has anyone any ideas on how to open all linked tickets automatically in
separate browser tabs?
thanks
Gordon
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL
Hi.
I've had a lot of woe with trying to use this module. First off, I
didn't expect that simply installing the module would effect our
current RT functionality without even doing anything.
All I did was:
cpan -i RT::Authen::ExternalAuth
This made an error message come up when trying to log
Running FC4. cpan DBD::mysql shows:
Test Summary Report
---
t/40blobs (Wstat: 65280 Tests: 0 Failed: 0)
Non-zero exit status: 255
Parse errors: No plan found in TAP output
Files=34, Tests=6, 3 wallclock secs ( 0.06 usr 0.21 sys + 1.74 cusr 0.85
csys = 2.86
This solved it for me, however I also experience a bit of jumpiness on
firefox. It's not a catastrophic bug, just a minor nuisance.
-Steve
-- Forwarded message --
From: Sebastien Termeau [EMAIL PROTECTED]
Date: Fri, Aug 29, 2008 at 3:24 AM
Subject: Re: [rt-users] Signature in
On Aug 29, 2008, at 11:44 AM, Steve Hopps wrote:
This solved it for me, however I also experience a bit of jumpiness
on firefox. It's not a catastrophic bug, just a minor nuisance.
I believe this is the version of our editing widget.
I'm testing an upgrade in a branch and it should be
Can somebody tell me how I can force the person updating a ticket to
complete the Worked / Time field, even if they have to enter 0 in there?
Kind regards,
Paul Broadwith
{Blue Ivy Ltd - ICT For Small Businesses}
___
Hi,
I would like to change the size of the message box that is shown when
you update a ticket. It's currently around 10 lines high. In the
RT_SiteConfig.pm file I changed the MessageBoxHeight variable to 30 but
this doesn't seem to have made a difference - either it's the wrong
thing to change
I believe that the Reply/Comment at the top of the screen do
not add the quote. This allows you to target which text is quoted
or not include any if that is the better option.
Ken
On Fri, Aug 29, 2008 at 06:00:40PM +0100, Paul Broadwith wrote:
When you create a comment in a ticket, the previous
Robin Winslow wrote:
Hi.
Suggestions:
Please put a warning on http://wiki.bestpractical.com/view/ExternalAuth that
the mere installation of the module may break your RT.
It doesn't break it, it changes how it works, that being the intention
of an extension. However, the next time I get a
Please please please stop if from changing your RT configuration
merely by installing it. You should be able to install it without
worry, and then activate/de-activate it independently.
As above, independent activation is planned for the next release, but
you must understand that
On Fri, Aug 29, 2008 at 9:49 PM, Charlie Reddington
[EMAIL PROTECTED] wrote:
Here's what I have done so far...
I have a key setup for my [EMAIL PROTECTED] I have added my public
key to this one and have added helpdesk's key to my own. I have on the
RT side added my key to be fully trusted.
Ken,
Never noticed this. I assumed (wrongly!) that they were both the same.
That's one issue down!
Kind regards,
Paul Broadwith (MBCS)
Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified
for 2008
Tel.: 01955 698203
Windows Messenger: [EMAIL PROTECTED]
Web:
I checked some of my configs against the suggestions in the list, but I
haven't come across anything that fixes it. Our RT is mostly functional
except it prompts for a login if you select another queue from the
homepage (it goes to the queue fine) and then try to open any of the
tickets.
Hi,
It seems that between rt-3.4.4 and rt-3.8.0, the ExtractSubjectTag
addon was integrated. It also seems that the global scrip for 'On
Transaction' 'Extract Subject Tag' now exists in etc/initialdata.
However, on my upgraded system, the scrip does not seem to be there
and tags are not being
Hi everyone, just to make sure the problem is me and not the app, can
someone confirm the proper behavior of the Approvals system in RT? Is
it supposed to work as observed below?
Cheers!
Helmuth
From: Helmuth Ramirez
Sent: Wednesday, August 27, 2008 9:57 AM
To: RT Users
Subject:
It seems that it creating new ~/.cpan/build/DBD-mysql-version everytime
install DBD::mysql is run. The changes on Makefile.PL is overwritten.
Any other way?
On Thu, Aug 28, 2008 at 11:56 AM, David Svejda
[EMAIL PROTECTED]wrote:
rmp dmd wrote:
Hi,
Im getting errors when I run 'install
On Fri, Aug 29, 2008 at 10:46 PM, rmp dmd [EMAIL PROTECTED] wrote:
It seems that it creating new ~/.cpan/build/DBD-mysql-version everytime
install DBD::mysql is run. The changes on Makefile.PL is overwritten.
Any other way?
cd ~/.cpan/build/DBD-mysql-version
perl Makefile.PL ...
make
make test
Paul Broadwith wrote:
I would like to change the size of the message box that is shown when
you update a ticket. It’s currently around 10 lines high. In the
RT_SiteConfig.pm file I changed the MessageBoxHeight variable to 30 but
this doesn’t seem to have made a difference – either it’s the
Hi Jerrad,
Easy: Sort of
Elegant: Nope
One way to do this is to create a custom field (or use an unused field) for
the queue. Your on-create scrip puts some Needs to be acknowledged value
into the field. You create a blank template in your queue named AutoReply
so no on-create mail gets
there are some DB maintenance scripts you need to run. read the install README
file. this happened to me, too :)
- Original Message -
From: Marco Avvisano [EMAIL PROTECTED]
Date: Thursday, August 28, 2008 6:16
Subject: Re: [rt-users] RT requiring login for every click
To: Ruslan
Thank you very much.
Does this process take times?
I run
#perl Makefile.PL --testuser=root --testpassword= --testdb=rt3
#make
#make test
and its been on
t/75supported_sql...ok
t/76multi_statement.ok 1/24
for quite a while
- Roehl
On Fri, Aug 29, 2008 at 2:50 PM, Ruslan
On Aug 29, 2008, at 11:54 AM, Jerrad Pierce wrote:
Hey all,
Is anyone aware (nothing on wiki or archives that I could see) of an
easy/elegant way to purposefully delay the delivery of OnCreate
messages?
We're using RT to accept new clients, but then are syncing the data
with our
To list,
I'm not using 3.8 yet, but I was hoping that perhaps the permissions
had been modified a bit to allow a user from one queue to link his
ticket to a ticket in another queue without having to have the
ModifyTicket privilege. I have many queues that could have their
tickets
This rightvfor strict link acl checking was added in 3.6 or so
Sent from my iPhone
On Aug 29, 2008, at 1:55 PM, Kenneth Crocker [EMAIL PROTECTED] wrote:
To list,
I'm not using 3.8 yet, but I was hoping that perhaps the
permissions
had been modified a bit to allow a user from one
29 matches
Mail list logo
