On 05/09/2013 12:04 AM, Thomas Lau wrote:
What if I need multiple groups?
Define a new group consisting of all the constituent groups.
Jeff
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
Hi all,
I have noticed that when sending a new email to my
CorrespondenceAddress, a new ticket is created in my General queue. I
now noticed that the DefaultQueue setting is not the reasoning for this
behavior according to the manual, and I am unable to find why this is
happening.
My
I am not sure if there is any solution to this. I have been digging
everywhere for information but I couldn't find any solution.
I am currently using RT 4 as the ticketing system in my company. Below is
the scenario:
Colleague A emails to the RT’s email and include Colleague B in the loop as
Cc.
On Thu, May 09, 2013 at 05:14:59PM +0100, Mª Eugenia Moreno wrote:
I am not sure if there is any solution to this. I have been digging
everywhere for information but I couldn't find any solution.
I am currently using RT 4 as the ticketing system in my company. Below is
the scenario:
Has anyone from best practical considered integrating these patches in the
source? (seems quite harmless from where I stand)
Would one just fork the github repo and submit a pull request from there?
Thanks,
Jok
--
| Joachim Thuau | IT Systems Engineer - Linux / SpaceX |
On 5/9/13 10:23 AM,
Hello.
We have recently migrated over to a new exchange environment. After we
decommissioned the old server we began to have issues with mail outs from RT.
Our linux\unix\rt admin is no longer accessible, so I am attempting to get mail
working on this server. Please excuse my lack of knowledge
On Thu, 2013-05-09 at 11:51 +1200, Chris Foster wrote:
Error while loading /opt/rt4/sbin/rt-server: Attempt to reload
RT/Authen/ExternalAuth.pm aborted. \nCompilation failed in require
at /opt/rt4/sbin…/lib/RT.pm line 730.
Please show the complete error. There should be an error message above
On Thu, 2013-05-09 at 10:18 -0500, Russell Jones wrote:
I have noticed that when sending a new email to my
CorrespondenceAddress, a new ticket is created in my General queue. I
now noticed that the DefaultQueue setting is not the reasoning for this
behavior according to the manual, and I am
Our Q2 training will be held in Seattle, Washington on June 19th 20th. Space
is limited, so please RSVP as soon as possible to guarantee a seat.
This training will introduce you to the new features in RT4 as part of a
comprehensive overview of RT. Whether you're an old hand at RT or a recent
Thanks Alex,
I did, I do not have a --queue defined for the correspondence alias,
only --action correspond, which is what raised this question of Why
is this working? :-)
On 5/9/2013 2:29 PM, Alex Vandiver wrote:
On Thu, 2013-05-09 at 10:18 -0500, Russell Jones wrote:
I have noticed that
You mentioned yast2 so you're using some SuSE variant.
What's the output of postconf relayhost? You should see something
like 'relayhost = [new.server.com]'.
Are you able to send mail in general from the RT server? Try echo
hello | mail y...@address.com and check your inbox.
If you don't
On Thu, May 9, 2013 at 6:56 AM, nonnick beo...@yahoo.com wrote:
Hi all,
I want to set time worked automatic based on: (time worked = updated time -
started time). It's can show by hours/day/week... Like Duration field of
JSGantt Charts.
Is there any way to do this.
Scrips is the right
On Thu, May 9, 2013 at 5:13 AM, Joe Kirby ki...@umbc.edu wrote:
Below is a template that works great for creating a child ticket
automatically
===Create-Ticket: Financial Aid and Scholarships - Referral
Subject: Referral to Counselor from Walk-In::{$Tickets{'TOP'}-Subject}
Referred-To-By:
On 05/09/2013 10:52 AM, Jok Thuau wrote:
Has anyone from best practical considered integrating these patches in the
source? (seems quite harmless from where I stand)
Would one just fork the github repo and submit a pull request from there?
This suggestion comes up once in a while, and
On Fri, May 10, 2013 at 12:59 AM, Thomas Sibley t...@bestpractical.comwrote:
On 05/09/2013 10:52 AM, Jok Thuau wrote:
Has anyone from best practical considered integrating these patches in
the
source? (seems quite harmless from where I stand)
Would one just fork the github repo and
Spot on Darin.
The output from postconf relayhost is the old exchange server. Sohow do I
manage to input the new server ?
BTW, I was able to telnet to the exchange server and send mail, thanks for that.
-Original Message-
From: Darin Perusich [mailto:da...@darins.net]
Sent:
Thanks for the information, notes below.
On 05/09/2013 09:29 AM, Pete Beebe wrote:
Do you have any local customizations?
None that I'm aware of. Only plugins I've currently go in place are:
RT::Authen::ExternalAuth RT::Extension::ActivityReports
Can you send us the output of running this
On 05/08/2013 04:39 PM, Thomas Sibley wrote:
On 05/08/2013 01:00 PM, Cena, Stephen (ext. 300) wrote:
I've got two questions:
1. I just did an upgrade from 4.0.11 to 4.0.12 all seemed well. Due to
people not using the full ticket Create, I decided to globally remove
Quick Create from RT At
Hi again.
I used winscp to find and open the main.cf file. Which I edited to add the new
mail server name - I know that's kind of cheating, but did I mention Im a bit
of a newb working in and around linux\rt ?
At any rate, the change stuck and the postconf relayhost confirms that. Sadly,
still
Darin.
I wound up googeling the postconf command you suggested and it pointed me to
the mail.cf file. I browsed that file, edited the relay entry. No luck. I did
see another file mail.SuSe.cf. Once I edited that file, again the mail relay
entry and BOOM, mail started flowing.
I could not
Hi Alex,
Thanks for your response. I have further looked and yes there does appear to
be a couple more of lines of errors before this line, they are:
[warning]: Subroutine handle_startup_error redefined at /opt/rt4/sbin rt-server
line 240. (/opt/rt4/sbin/rt-server:240)
[warning]: Subroutine
On Thu, May 9, 2013 at 10:44 PM, Chris Foster chris.fos...@bartercard.co.nz
wrote:
Hi Alex,
Thanks for your response. I have further looked and yes there does appear
to be a couple more of lines of errors before this line, they are:
[warning]: Subroutine handle_startup_error redefined at
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