> The media browser in Firefox's page info shows the type as:
> text/html, when it should be image/png. Don't know if this is
> interesting or not.
My first reaction is that this means the webserver doesn't recognize
the .png extension as indicating that it should be served as image/png,
and it's
The media browser in Firefox's page info shows the type as: text/html,
when it should be image/png. Don't know if this is interesting or not.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: David Smithson
Sent: Tuesday, August 15,
Dear All,
I am getting this message for a long time from my fcgi server as there
are incomplete headers ( 0 bytes) from rt apache log. how can i
resolve this problem.
Whenever the fcgi server is run on the server it id returing the login
page. bu am unlucky woth the browser
Thankx in advance.
Apache error_log doesn't complain, access_log shows that the file is
being accessed: "GET /NoAuth/images/activlogo2006.png HTTP/1.1".
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Beha
Full path is /opt/rt3-dev/share/html/NoAuth/images/activlogo2006.png.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: Todd Chapman [mailto:[EMAIL PROTECTED]
Sent: Tuesday, August 15, 2006 11:04 PM
To: David Smithson
Cc: rt-users@lis
Source looks like this:
http://rtdev.activsupport.com";>
That file definitely exists and is readable. I'm missing something
simple. Mind degenerating quickly. That potion of Enlightenment is
around here somewhere.
David Smithson
CLICK HERE FOR ONLINE SU
Where are you putting it?
On Tue, Aug 15, 2006 at 10:43:05PM -0700, David Smithson wrote:
> Is there some limitation somewhere that is causing RT to not display a
> logo that is either JPEG or PNG? If I save the same image as GIF, it
> renders in the browser. This is so odd to me.
>
> David Smi
Is there some limitation somewhere that is causing RT to not display a
logo that is either JPEG or PNG? If I save the same image as GIF, it
renders in the browser. This is so odd to me.
David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft
Perhaps the nomenclature is confusing me. Is the RT::Queue-Role called
Owner referring to the Ticket owner?
Feh, ACLs are driving me insane at the moment. Countless variations are
being tested. *Rubbing temples* Need refreshment.
David Smithson
CLICK HERE FOR
Can somebody explain which right gives a user ownership of a queue? I
understand how to specify the rights for the Owner role, but it isn't
clear which group or user right makes someone a Queue owner. Is the
'AdminQueue' right?
David Smithson
ActivSupport
> Creating users...(Error: Could not set user info)0.(Error: Could not set
> user info)0.done.
> Creating queues...1.2.done.
> Creating ACL...[Tue Aug 15 20:53:08 2006] [crit]: 1
> (/l/disk0/tools/rt/cpqd-gp/lib/RT/ACE_Overlay.pm:907)
> [Tue Aug 15 20:53:08 2006] [crit]: Can't load a principal f
Hija
I think that I have an "old attachment problem" on my RT (3.4.4 - debian
stable apt-get)
All attachement's names which contains iso-8859-2 or cp1250 characters are
shown as "download untitled"
below part of a mail header
--=_20060815221957_41440
Content-Type: text/plain; charset="iso-8
Don, I use this
scrip filter to move suspected spam and other subject lines into a trash
queue. Just insert the text you need.
Description: Move
SPAM
Condition: User
Defined
Action: User
Defined
Template: Global
Template:Blank
Stage: Transaction
Create
Custom
condition:
$self->Ticke
I've been trying to setup two RT instances in apache, but only one works
at a time.
It may be some apache configuration issue, but can't figure out what
it's wrong.
Any help will be very appreciated.
Please find below both files:
::
rt-cpqd-commons.conf
::
Alias /cpqd-com
Does anyone know of a way to output the equivalent of the "Quick Search"
in xhtml format?
With a deskphone with microbrowsers on the desk, we could foresee have
an idle display showing
Queue Status
For LAN Support:
http://www.myitdepartment.net/index.php?option=com_con
I tried looking thru the wiki and couldn't find an answer to this...
Does someone have a way to throw these types of messages into the trash?
Thanks.
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Community help: http://wiki.bes
Thanks for the reply.
I've attached below the output of 'make initialize-database'
/usr/bin/perl //l/disk0/tools/rt/cpqd-gp/sbin/rt-setup-database
--action init --dba root --prompt-for-dba-password
Use of uninitialized value in concatenation (.) or string at
/l/disk0/tools/rt/cpqd-gp/etc/RT_S
On Tue, Aug 15, 2006 at 04:45:04PM -0400, Tony Graziano wrote:
> I am running 3.6.1. I'm not using an LDAP overlay, just a basic config.
> I seem to have issues where I am logged out (usually when creating or
> resolving a ticket).
If you try 3.6.1 without your LDAP overlay, does the same thin
I am running 3.6.1. I'm not using an LDAP overlay, just a basic config.
I seem to have issues where I am logged out (usually when creating or
resolving a ticket).
All the input when doing these things is still there, and when logging
back in I get taken right back to the ticket.
I am running Apa
Sorry - Of course, after I sent my last email, I took one more look on
the wiki at which point I promptly found what I was looking for.
If you're getting that error (can't locate the content_type method...),
installing Bundle::Apache2 should fix your problem.
See: http://wiki.bestpractical.com
On Tue, Aug 15, 2006 at 05:30:10PM -0300, Dario Luis Coneglian Oliveros wrote:
> What happened to root db user ? It does not seem to exist in 3.6.1 anymore.
> After installing the lastest release, I noticed RT_System was the only
> user in database (I am using MySQL).
When I've installed RT 3.
What happened to root db user ? It does not seem to exist in 3.6.1 anymore.
After installing the lastest release, I noticed RT_System was the only
user in database (I am using MySQL).
In the past I would setup a new database and root was automatically created.
I wonder if there's another way to
(CCing RT-users because it's the genesis of my frustration and someone
else likely has the same want)
David -
Thanks for the useful perl module! Per your perldoc request
"Please feed useful changes back"... attached please find a diff.
I keep needing to run reports in RT (bestprac
Thanks Erik
That fixed the problem!!
-Original Message-
From: Peterson, Erik [mailto:[EMAIL PROTECTED]
Sent: Tuesday, August 15, 2006 11:50 AM
To: Josh Barron
Subject: Re: [rt-users] 10 Highest Priority Tickets I own link problems
Josh,
You may need to remove the "Attributes" entry for
we use a cname with no ill effects.
On Aug 14, 2006, at 10:38 AM, Stephen Turner wrote:
I can't answer your question, but I'm curious to ask another
question to all the people who have this problem - do you have a
CNAME/alias for your RT host? We do - the published URL for our RT
system us
(oops! I
accidentally posted this to devel! sorry!)
I'd like to
automatically resolve stalled tickets after 72 hours. I'm pretty sure there was
a scrip and template for this on the wiki but I can't seem to find it. I want to
automatically resolve any tickets that are stalled for over 72 h
Yeah, its weird how it just showed up for two of my users and doesn't
affect others even though the search criteria is the same for unaffected
users.
-Original Message-
From: Dwayne Adams [mailto:[EMAIL PROTECTED]
Sent: Tuesday, August 15, 2006 11:47 AM
To: 'Josh Barron'
Subject: RE: [rt-
Hi everyone.
I've tried to follow some of the basic solutions listed here with no
resolution.
Just to give some more testing information...
I created a new user called RTest, gave the user SU priv's and assigned
a ticket to him. On his RT at a Glance page, the ticket showed up
successfully a
Hello all-
I had RT up and runnig just fine, but now it's not working! Something
must have changed on my system, and I'm trying to track down what it
was.
I'm getting errors in my ssl_error_log (RT is running udner SSL) that
say "Can't locate object method 'content_type' via package
'Apa
On 8/15/06, Roy El-Hames <[EMAIL PROTECTED]> wrote:
Ruslan Zakirov wrote:
> May be I was too fast in response and really you have to handle it in
> your MTA.
This may sound like a dumb question, but (if you know) what would you
suggest to do in the MTA, I use exim, should I be stripping the cc th
Ruslan Zakirov wrote:
May be I was too fast in response and really you have to handle it in
your MTA.
This may sound like a dumb question, but (if you know) what would you
suggest to do in the MTA, I use exim, should I be stripping the cc that
match the queue addresses, but this wont show "that
May be I was too fast in response and really you have to handle it in your MTA.
On 8/15/06, Ruslan Zakirov <[EMAIL PROTECTED]> wrote:
http://wiki.bestpractical.com/?RTAddressRegexp
On 8/15/06, Roy El-Hames <[EMAIL PROTECTED]> wrote:
> Hi there;
> I have 2 queues q1 and q2 each have an email ad
Hi;
Will there be any plans to include an UpdatedBy criteria within query
builder in 3.6.x , ie if I want to search for a ticket I have updated
between last week and now??
Currently the only available option is LastUpdatedBy which is limited
some what.
Or is there any patches out there that in
http://wiki.bestpractical.com/?RTAddressRegexp
On 8/15/06, Roy El-Hames <[EMAIL PROTECTED]> wrote:
Hi there;
I have 2 queues q1 and q2 each have an email address forwarded to it
[EMAIL PROTECTED] and [EMAIL PROTECTED] ..
When a user send an email to [EMAIL PROTECTED] with a cc to [EMAIL PROTEC
On 8/15/06 10:57 AM, "Peterson, Erik" <[EMAIL PROTECTED]> wrote:
> Hi all,
>
> I did an upgrade from 3.6.0 to 3.6.1 and lost my CSS. When trying to view
> the CSS file:
>
>> Undefined subroutine &RT::Interface::Web::StaticFileHeaders called at
>> RT_ROOT/share/html/NoAuth/css/autohandler line 4
Hello All,
Just a quick question, is it possible to forward received e-mails with
attachments to external addresses without loosing the original
attachement?
Thanks in advance,
jp
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Co
On 8/15/06, Mathew <[EMAIL PROTECTED]> wrote:
[snip]
Don't quote me but I think v3.6.x requires modperl2
RT 3.6 works well on mod_perl1 and should work on mod_perl2
--
Mathew Snyder
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-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
I think I've discovered my problem, which leads to a question about RT's
behavior.
It turns out that the mailing list we're using to forward mail to RT *is*
a Majordomo list. And it appears that Majordomo causes a 'Precedence:
bulk' header to be
After looking at the logs, it was complaining about the UNIVERSAL
module. In 3.6.0 it was not a dependency and so was not installed. After
installing UNIVERSAL::require and make testdeps everything was found and
it worked fine.
For LAN Support:
http://www.myitdepartment.net
Correction, I do get non-deliveries from RT:
temporary failure - RT couldn't find the queue: asdf
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of David
Smithson
Sent: Monday,
Hi all,
I did an upgrade from 3.6.0 to 3.6.1 and lost my CSS. When trying to view
the CSS file:
/NoAuth/css/3.5-default/main.css
I get
> Undefined subroutine &RT::Interface::Web::StaticFileHeaders called at
> RT_ROOT/share/html/NoAuth/css/autohandler line 47.
But the upgrade certainly put the
Ah, thanks a lot!!! That did it.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of David
Oberlitner
Sent: Tuesday, August 15, 2006 9:23 AM
To:
Subject: Re: [rt-users] Upgraded MySQl to 4.1.21 - nowgetting
"transactionsnotsupported"
Jeremy,
The MyS
Jeremy,
The MySQL client library has changed.
Recompiling DBD::mysql solved the same problem for me.
David
Peake, Jeremy wrote:
> ooops, nevermind. it doesn't work after the downgrade. I can "OPEN" a
> ticket. but cannot "TAKE" "COMMENT" "REPLY" "RESOLVE"
>
> ---
Title: Upgraded MySQl to 4.1.21 - now getting "transactions not supported"
ooops, nevermind. it doesn't work after the
downgrade. I can "OPEN" a ticket. but cannot "TAKE" "COMMENT"
"REPLY" "RESOLVE"
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Peake,
JeremySent: Tuesda
Title: Upgraded MySQl to 4.1.21 - now getting "transactions not supported"
I downgraded to MySQL 4.1.20 and it works
fine.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Peake,
JeremySent: Tuesday, August 15, 2006 8:30 AMTo:
rt-users@lists.bestpractical.comSubject: [rt-use
Hi there;
I have 2 queues q1 and q2 each have an email address forwarded to it
[EMAIL PROTECTED] and [EMAIL PROTECTED] ..
When a user send an email to [EMAIL PROTECTED] with a cc to [EMAIL PROTECTED], this is
resulting on a tickets created in each queue, is there a way to limit
this so it only
Title: Upgraded MySQl to 4.1.21 - now getting "transactions not supported"
After the MySQL upgrade, it appears the Rt database was set to myisam. I changed it back to innodb, restarted Mysql and the web server. Still getting this error when I try to comment, reply or resolve any ticket. An
I upgraded because I was having sporadic issues logging out, and am not
using an LDAP overlay of any kind.
After unpacking I did a
./configure
make upgrade
service httpd restart
The web interface times out, but I made no "changes". I am using
Apache2 with fastcgi. I get no apache errors and did
I am new to RT. I set up the Personal To Do list example on page 113 of
the RT essentials book. Is there a way to automatically set the Owner to
whomever the Requestor is. If it is left as Nobody, the default, the
Requestor never gets to see it again if only the Owners are allowed to
see their own
Mathew escreveu:
Humberto Junior wrote:
Hi all
I migrated from 3.4 to 3.6 does my old httpd.conf need to change?
Where can I find a sample of httpd.conf? I searched but only found
examples of apache2 or fastcgi, I'm running apache+mod_perl-1.3.37 in
FreeBSD 6.1.
Thanks
Humberto Junior
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