Hello Folks,
I'm running RT 3.6.1-4 on a Debian Etch Linux with Apache2 with mod_perl2 and
mysql 5 and it showas a strange behaviour.
I got a Ticket where the History isn't shown on the Web Site.
The Correspond E-Mails from this Ticket show the right Content and also the
database
On Wed, Jan 16, 2008 at 01:49:10PM +0100, Wendler, Jürgen wrote:
Hello Folks,
I'm running RT 3.6.1-4 on a Debian Etch Linux with Apache2 with mod_perl2 and
mysql 5 and it showas a strange behaviour.
I got a Ticket where the History isn't shown on the Web Site.
I had a similar
On Wed, Jan 16, 2008 at 02:58:00PM +0100, Emmanuel Lacour wrote:
On Wed, Jan 16, 2008 at 01:49:10PM +0100, Wendler, Jürgen wrote:
I'm running RT 3.6.1-4 on a Debian Etch Linux with Apache2 with mod_perl2
and mysql 5 and it showas a strange behaviour.
I got a Ticket where the History isn't
Hi!
I would suggest that you look if you have a recent
version of Text::Quoted htere was an issue with older
versions, which show vanished text only in web-ui
If this is okay I would try look at the content maybe
there is some strange chars in it
good luck
sven
On Mi, 2008-01-16 at 13:49
At Wednesday 1/16/2008 02:05 AM, Sean McCreadie wrote:
Hello,
I've been looking through the wiki and mailing lists trying to find
a solution to this with no success. I'm sure it's very simple, I'm
just new to this. I need to disable the default Auto reply scrip
for only my Helpdesk team,
Hello,
Just wanted to thank the people who provided the User overlay and configuration
for
LDAP authentication. I was able to integrate Active Directory it for a client.
However, I found the $LdapAutoCreateNonLdapUsers flag comment misleading. When
the
flag is set, users are created in the RT
Stephen,
Thank you for getting back to me on this, yes I did set the condition to
user defined and I was able to get the scrip to work in that it will not
Autoreply to the the one email address I specify. I would like to be
able to have it not send the Autoreply to an entire group but I don't
Hi Sean,
Are the addresses you want to exclude members of an RT group, or is there
some other way of identifying them (like [EMAIL PROTECTED])?
If they are members of an RT group, it's not difficult to check to see if
an address is a group member. You can use the group's
Greetings:
Has anyone added custom fields where the choices are taken from a query
against an outside database, perhaps by modifying the RT code? I didn't
see anything about this in the docs, and it didn't seem like Include
page in the CF modification screen would be able to achieve this.
The page only contains 50 tickets, but the session contains every ticket
in the 'Search' that is built, which is ~12k.
Thanks,
Dan
Ruslan Zakirov wrote:
Hmm... Do you show unlimited results of that search? 12k tickets on
one page? or it's paged results with XX tickets in results and 12k in
Sean,
Try changing the action from Autoreply to Notify. That way the
person creating the ticket will not get an email but everyone else on
the list will. In fact, that is the only difference between an
Autoreply action and a Notify action. The notify action assumes that
since you're
Just add From: whoever [EMAIL PROTECTED] in your scrips.
Should be the first line
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Michal
Rybarik
Sent: Wednesday, January 16, 2008 2:42 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] How to
On Wed, Jan 16, 2008 at 07:41:33PM +0100, Michal Rybarik wrote:
Hi,
some mailservers don't accept emails from our RT. This is caused by
sender address in outgoing mail envelope, which is
[EMAIL PROTECTED] (apache is web server and equinox.eccenet.sk
is server hostname). This mail address
Hello all,
We will soon upgrade from RT 3.4 to 3.6, and I've been looking at the
3.6 custom field validation feature. This has raised several
questions and I'd be interested to hear other people's experiences.
1. The regex format makes me nervous. We have queue admins that
maintain their
Hello,
I have two queues (CMC and approvals). When a ticket comes into
the CMC queue the approval ticket is created in the approvals
queue. Everything works except I cannot see the approval ticket listed
in the approval queue. I can click on the link depended on within the
test ticket
Hi,
I created a scrip and template that define the notification when the status of
a tickets is set to resolved (basic thing I guess). To make the notification
personal I start with 'Dear {$Transaction-CreatorObj-RealName}'. The name
displayed in the message however is not that of the Creator
Log via syslog. Logging into file is in GMT to be consistent with DB.
And the latter is not recommended as may cause permissions problems
when RT is used in scripts and/or cronjobs.
On Jan 16, 2008 10:45 PM, Karl Boyken [EMAIL PROTECTED] wrote:
I think I've seen this mentioned somewhere, but I
On Wed, Jan 16, 2008 at 01:45:01PM -0600, Karl Boyken wrote:
I think I've seen this mentioned somewhere, but I can't find it, so--the
time stamp in our RT logs appears to be GMT, even though I've set the
Timezone to our timezone in RT_SiteConfig.pm. The web interface
presents everything
$Transaction-CreatorObj returns the creator of the transaction, not the
ticket.
On 1/16/08, GUBBELS Jac [EMAIL PROTECTED] wrote:
Hi,
I created a scrip and template that define the notification when the
status of a tickets is set to resolved (basic thing I guess). To make the
notification
Hi All,
I've setup RT ticketing system to track product warranty and complaint
for a small retail business.
So far their response has been very positive and within 2 weeks of
implementing RT we've receive
few positive feedback from customer. Thank you RT !!!
My next task is to setup a reporting
It would be Really Nice(tm) to have a timestamp or date type for
custom fields that allowed the same comparison operations as RT's
built-in date fields (Created, Resolved, Updated, etc) and translated
(as the builtins do) to/from human-parseable entry and display. Is this
on the roadmap anywhere
On Wed, Jan 16, 2008 at 05:44:03PM -0700, Ole Craig wrote:
It would be Really Nice(tm) to have a timestamp or date type for
custom fields that allowed the same comparison operations as RT's
built-in date fields (Created, Resolved, Updated, etc) and translated
(as the builtins do) to/from
On Thu, 2008-01-17 at 07:54 +0100, Emmanuel Lacour wrote:
On Wed, Jan 16, 2008 at 05:44:03PM -0700, Ole Craig wrote:
It would be Really Nice(tm) to have a timestamp or date type for
custom fields [...]
Not yet in RT core, but I made a patch which does this:
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