Thanks for the reply but of course I figured it out minutes after
sending the email even though I had been working on it for a while :-)
On my vhost rt file under the VirtualHost definition I had not put
all my possible IPs. That fixed it.
--Carlos
On Jan 31, 2008, at 10:37 PM, Chaim Rieger
Carlos Solorzano wrote:
> I have a problem with my RT install.
> The domain name of the installation is pointed at the ip of another
> system (our firewall) which port forwards the RT port to the RT server.
> Right now my RT works fine locally but when I go to it from its public
> IP it does no
I have a problem with my RT install.
The domain name of the installation is pointed at the ip of another
system (our firewall) which port forwards the RT port to the RT server.
Right now my RT works fine locally but when I go to it from its public
IP it does not work, I just get the "You're alm
Hi,
I just upgraded from 3.6.3 to 3.6.5 and now all times are displayed as
if they were GMT.
I have this:
lethe# grep zone *
RT_Config.pm:# $Timezone is used to convert times entered by users into GMT and
back again
RT_Config.pm:# It should be set to a timezone recognized by your local unix box
Raja wrote:
>
> Hi,
>
>
>
> How do we specify the Perl installation path while compiling RT?
>
>
>
> Thanks
>
> Raja
>
>
>
/path/to/perl check-deps.
___
http://lists.best
PERL=/path/to/perl ./configure
On Feb 1, 2008 4:29 AM, Raja <[EMAIL PROTECTED]> wrote:
>
>
>
>
> Hi,
>
>
>
> How do we specify the Perl installation path while compiling RT?
>
>
>
> Thanks
>
> Raja
>
>
> Never miss a thing. Make Yahoo your homepage.
>
Hi,
How do we specify the Perl installation path while compiling RT?
Thanks
Raja
Be a better friend, newshound, and
know-it-all with Yahoo! Mobile. Try it now.
http://mobile.yahoo.com/;_ylt=Ahu06i62s
The code in the Wiki article does work. The things I tried still won't
work.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden
It's true that the Wiki article has a solution to just this problem, but does
that solution work?
Emmanuel, have you seen this work? I have tried both giving a group rights to
the Approvals queue and giving the grouups rights to the approval ticket, and
in both cases members of the group don't
Hello!
I recently upgraded RT from 3.6.4 to 3.6.6, and now when creating a
ticket or viewing a ticket, ONLY "Nobody" shows in the dropdown for
owner. I've played and tried many things. I'm a superuser, and in
Global, Groups, Owner, I have the following set:
* ModifyTicket
* OwnTicket
It looks like the mail did end up coming in after a while. There were
two messages in limbo; one came in some 30 minutes or more after the
other. Curious...
Yitzchak Schaffer
Systems Librarian
Touro College Libraries
33 West 23rd Street
New York, NY 10010
Tel (212) 463-0400 x230
Fax (212) 627
Both Global and Queue are set to TransactionCreate.
-Jeff
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Thursday, January 31, 2008 3:21 PM
To: Jeffrey Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] e-mail not working
On the queue or globally?
If
On the queue or globally?
If they are disabled globally, make sure you don't have queue-specfic
scrips (we disable global and make queue-specific so that not all scrips
run on all queues). Set the ones you wish to use, either globally or
per-queue, to TransactionCreate to enable them.
Jeffrey
Seems that all the scrips are not set to disabled.
-Jeff
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Thursday, January 31, 2008 3:10 PM
To: Jeffrey Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] e-mail not working
Stage, not mode. Edit the sc
Stage, not mode. Edit the scrip in the UI and check that the stage is
not set to Disabled.
Jeffrey Lee wrote:
> How would I check if it is in disabled mode?
>
> -Jeff
>
> -Original Message-
> From: Drew Barnes [mailto:[EMAIL PROTECTED]
> Sent: Thursday, January 31, 2008 2:05 PM
> To: J
Hello Everyone.
I have been working on setting up the approval system to run through a
series of approvals. I have gotten the approvals to work, but it
sends all 3 of my approvals at once. I want to have them depend on
the prior approval. Do I need to create seperate approval q's to make
this h
How would I check if it is in disabled mode?
-Jeff
-Original Message-
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Thursday, January 31, 2008 2:05 PM
To: Jeffrey Lee
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] e-mail not working
Have you checked to make sure scrip
For anyone interested, it seems the correct line is:
my $to = $self->TransactionObj->Attachments->First->GetHeader('To');
Everything works as expected now.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kimberly
McKinnis
Sent: Thursday, January 31, 20
Greetings:
We just went live with RT. I then started fooling around with
configuration, and changed the name of the incoming queue without
changing it in the mail alias. Oops. Now that we've had a "Could not
record email: RT couldn't find the queue," is that mail stored someplace?
Many th
$RT::Logger->debug("To email was: $to");
returns
[Thu Jan 31 19:20:07 2008] [debug]: To email was: ((eval 2211):3)
Clearly I'm not parsing the header right :( I can only find references
to GetHeader in Attachment_Overlay.pm...
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAI
> I guess, we'll stick with b.
> Unless that way the mailgate doesn't get confused routing emails that have
> something like "[Helpdesk2 #22] RE: [HelpDesk1 #11] Blah-blah" in
> subject.
>
It's worth looking at RT::Extension::ExtractSubjectToken to make sure
the mailgates do the right
Have you checked to make sure scrips are not in disabled mode?
Jeffrey Lee wrote:
> Hi guys,
>
> So I finally got Rt up and running but i am having problems with the
> outgoing e-mail. The only time RT will send an e-mail is if I manually
> type an e-mail within the CC field of a ticket and up
Hi guys,
So I finally got Rt up and running but i am having problems with the
outgoing e-mail. The only time RT will send an e-mail is if I manually type
an e-mail within the CC field of a ticket and update it. It will not send to
a requestor nor a user when they are assigned a ticket. This is pr
Perfect! I'm running logging in debug mode, but it's not enough... I
wanted to know what it thought $to was.
Thank you!
-Original Message-
From: Stephen Turner [mailto:[EMAIL PROTECTED]
Sent: Thursday, January 31, 2008 8:00 AM
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com
Su
After more investigation, I've found the problem is with the
Priority-Labels patch. For some reason the priorities aren't being
translated back into their integer form. For example when updating a
ticket's priority I get an error:
Ticket 594: FinalPriority could not be set to ARRAY(0xad8bbfc).
If you don't mind being a revision or two behind, the blastwave prebuilt
packages are great.
pkgadd -d http://www.blastwave.org/pkg_get.pkg
to install the blastwave package manager then
/opt/csw/bin/pkg-get -i rt
to get Request Tracker and all the supporting packages.
I use the postgr
Jesse, Alex,
I really appreciate you digging into the issue!
Yes, the transactions, groupmembers and othe subrecords' ids could vary
significantly between the two instances, so this is the main issue.
Well it does sound quite discouraging that even the BestPractical team gave up
the idea=)
Our
On Thu, Jan 31, 2008 at 11:37:17AM -0500, Tom Vier wrote:
> Is there an easy way? I prefer the old color scheme.
>
In your RT config:
Set($WebDefaultStylesheet, '3.4-compat');
--
Emmanuel Lacour Easter-eggs
44-46 rue de l'Ouest - 75014 Paris - France
On Jan 31, 2008 2:37 PM, Tom Vier <[EMAIL PROTECTED]> wrote:
> Is there an easy way? I prefer the old color scheme.
Edit RT_SiteConfig.pm:
# This value actually specifies a directory in share/html/NoAuth/css/
# from which RT will try to load the file main.css (which should
# @import any other fil
Is there an easy way? I prefer the old color scheme.
--
Tom Vier <[EMAIL PROTECTED]>
Sysadmin - Support Technician
Triad Systems Engineering, Inc.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpract
At Wednesday 1/30/2008 06:06 PM, Kimberly McKinnis wrote:
>my $to =
>$self->TicketObj->Transactions->First->Message->First->GetHeader('To');
>if ($to =~/[EMAIL PROTECTED]/)
>{
>$self->TicketObj->SetPriority(98);
>}
>return 1;
>
>It doesn't error, but it seems to be ignored entirely. I used 'my',
On Thu, Jan 31, 2008 at 12:24:05PM +0300, Konstantin Naryzhniy wrote:
> Hello everyone,
>
> I was hoping you could advise me on the RT migration issue we have
> encountered here at Parallels:
>
> We would like to merge one RT (old one) database in to another RT (new one)
> without losing any
From: "Alex J. Avriette" <[EMAIL PROTECTED]>
Date: 30Jan, 08 6:52:44 PM EST
To: Kevin Falcone <[EMAIL PROTECTED]>
Subject: Re: [rt-users] using _CurrentUser_ in a saved search?
On Jan 30, 2008, at 3:38 PM, Kevin Falcone wrote:
__CurrentUser__ will work when on the At a Glance page, but isn't
Hello, I'm using de ldap overlay from http://wiki.bestpractical.com/view/LDAP
.
And I think I have found a bug when using Ldap Groups.
In LdapUserLocalOverlay the code that validates group membership is
executed after user authentication, as a side effect the $ldap
variable is "binded" to t
At Thursday 1/31/2008 02:52 AM, j0ey wrote:
>Hey,
>
>Stephen Turner wrote:
>>But I'm guessing you really want to get an accurate list of email
>>recipients for the ticket creation? That's quite a bit more tricky
>>- you might have to create a fake 'create' transaction, examine its
>>scrips and t
I just upgraded our development RT from 3.6.5 to 3.6.6. In the process
SearchBuilder was upgraded to 1.51. In the process I reapplied the
priority-labels patch from the Wiki. Everything seems to be working
correctly except for creating a ticket using the web interface. The
error I'm seeing is a
Hi Konstantin,
> We would like to merge one RT (old one) database in to another RT (new one)
> without losing any tickets or user data.
> These both RTs have about the same number of existing tickets (about 400k)
> and these tickets numbers are conflicting with each other.
> I've scrolled throug
Hello everyone,
I was hoping you could advise me on the RT migration issue we have encountered
here at Parallels:
We would like to merge one RT (old one) database in to another RT (new one)
without losing any tickets or user data.
These both RTs have about the same number of existing tickets (a
Hi Kenneth,
Thanks for your help, but this is the way we also do it at the moment, but it
takes too long to create all this xls files.
But thanks. I will play around more today.
Torsten
> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
> Uwe Bielang (Stellv.), Br
39 matches
Mail list logo
