On Thu, Feb 21, 2008 at 12:36 AM, Drew Barnes
<[EMAIL PROTECTED]> wrote:
> Start here and modify to your own needs.
> http://www.gossamer-threads.com/lists/rt/users/39136
>
>
>
>
> Kenneth Crocker wrote:
> > Kaushal,
> >
> >
> > Round robin? Are you asking if someone has written a scrip
I found a brute-force method to do this. It's like using a firehose to
put out a candle, but oh well. This is the best I can come up with. :)
I created SendEmail_Local.pm and modified sub Prepare:
$self->SetHeader( 'To', join ( ', ', @{ $self->{'To'} } ) )
if ( ! $MIMEObj->head->get('T
Responding to my own post here.
Another reason why I don't want the partner email addresses added as
AdminCC is because I don't want them receiving comment emails.
So, I want to be able to BCC them, but not have them receive comments.
If you have a similar scrip or something that might point me i
Mathew Snyder wrote:
> There are clearly a lot of options that can be added to/taken from
> RT_SiteConfig.pm. I've made use a few that I had to told about when trying to
> solve a problem. How can I get a comprehensive list of these options? I've
> not
> seen anything on the wiki which looks li
Stephen,
On the wiki info about your code there was a reference to the fact that
the changes worked up to 3.4.5, but in 3.6.x it had problems and that
they were fixed with this code:
} else {
$row->{ $column } = $value ;
}
$row->{ $column } =~ s
Look in RT_Config.pm(in the same dir.) There are a lot of options in
there with descriptions.
Craig
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Mathew
Snyder
Sent: Wednesday, February 20, 2008 11:58 AM
To: [EMAIL PROTECTED]
Subject: [rt-users] RT_Sit
I'm having a similar issue. I call $UserObj->Update() after setting
my args. Is there some type of Commit function I need to call
afterwards?
Robert, is this similar to the way you do it?
Craig
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kennet
Stephen,
I have no idea what you just said. What's a regex? How did RT handle
parent/child displays when it downloaded to a spreadsheet in the first
place? Why would that change?
Kenn
LBNL
On 2/20/2008 1:42 PM, Stephen Turner wrote:
> At Wednesday 2/20/2008 04:25 PM, Kenneth Crocker w
On Wed, Feb 20, 2008 at 02:48:43PM -0500, Jeffrey Lee wrote:
> Hi everyone,
>
> Is there a simple e-mail setup that will grab e-mails from an imap server an
> put them into RT?
>
>
you can use "fetchmail" which supports imap as well as pop.
http://fetchmail.berlios.de/
At Wednesday 2/20/2008 04:25 PM, Kenneth Crocker wrote:
>Stephen,
>
> HA! I got it working. I had failed to copy & modify the
> "ScrubHTML" fiel. The titles line up with the data fine now. The
> only problem I have now is that the ticket link data doesn't
> display correctly. I get subje
When an unknown emailer sends in a ticket, a user is created for them
in RT.
Why is a user not created, for an unknown mailer sending in a
correspondence to an existing ticket?
Is there a way to enable this?
___
http://lists.bestpractical.com/cgi-
Stephen,
HA! I got it working. I had failed to copy & modify the "ScrubHTML"
fiel. The titles line up with the data fine now. The only problem I have
now is that the ticket link data doesn't display correctly. I get
subject, dates, status, etc. OK. For Parent/Child or
DependsOn/Depende
Robert,
We have the following LDAP settings:
"Set($LdapExternalInfo, 1)".
"Set($LdapAttrMap, {'Name' => 'uid',
'EmailAddress' => 'mail',
'Organization' => 'o',
'RealName' => 'cn',
'ExternalCo
Karl,
I'm at a loss. I can only recommend that you try to get more detailed
info on the error thru logs, etc. Sorry.
Kenn
LBNL
On 2/20/2008 7:02 AM, Karl Boyken wrote:
> Nope not disabled:
>
> mysql> select * from Principals where ObjectID=12;
> ++---+--+--
Stephen & Todd,
I got it to work, somewhat. The titles do not line up with the data.
Stephen, you mentioned using Todd's version and I have had trouble
following it. The link sends me to a list of titles and I'm not shure
which ones to use/follow )i.e. "html", "inc", "lib", etc.) and th
To all,
We use LDAP for authorizing any access to RT. In fact, we do not allow
any email correspondence, etc. to get posted to RT unless the senders
are privileged users via LDAP. That works fine for those users the USE
RT, especially via WebUI. What I want to do is have RT to add any
Yep, anything that is not there comes from extensions or it's really
not recommended to use.
On Wed, Feb 20, 2008 at 8:11 PM, Mathew Snyder <[EMAIL PROTECTED]> wrote:
> H...I could have sworn RT_Config.pm was more skeletal than that. This has
> *all* of the available options which can be twe
Well, you can add define additional options, I have done that for my
LDAP implementation. As for a single, comprehensive list of all default
options, I'm not sure.
Craig.
-Original Message-
From: Mathew Snyder [mailto:[EMAIL PROTECTED]
Sent: Wednesday, February 20, 2008 12:11 PM
To: Pat
I'm guessing this is an anti-spam measure. Where does one configure the
external database and is it something for which queues can be excluded? I ask
because it would be neat to not have to deal with our current anti-spam method
and simply have emails accepted or rejected based on our already exi
When an unknown(to RT) emailer sends in a ticket, a user is created
for them in RT.
A user is not created, for an unknown mailer sending in a
correspondence to an existing ticket.
Is there a way to enable this? Can anyone point me in the right
direction?
Thanks.
__
Hello,
I'm a noob to customizing RT, so excuse me if I'm missing something obvious.
Is there a scrip or some way to Bcc watchers who are not AdminCC?
We have some partners and when a ticket is created, we want to add
members of a group (or groups) to the Bcc field rather than CC, because
we don
You can do something like:
If this is mysql, you can do something like this in mysql client:
use rt3; (or whatever your rt3 database is)
show table status;
Shannon Adams wrote:
>
> I need to know how to monitor available space for my RT database. I
> am very much a novice regarding SQL db ad
Hi everyone,
Is there a simple e-mail setup that will grab e-mails from an imap server an
put them into RT?
-Jeff
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial suppo
Good to hear. Thanks.
Mathew
Ruslan Zakirov wrote:
> Yep, anything that is not there comes from extensions or it's really
> not recommended to use.
>
> On Wed, Feb 20, 2008 at 8:11 PM, Mathew Snyder <[EMAIL PROTECTED]> wrote:
>> H...I could have sworn RT_Config.pm was more skeletal than tha
(apologies for the html email, but I wanted to paste an html table)
On Tue, 2008-02-19 at 10:59 -0800, Kenneth Crocker wrote:
> Tom,
>
>
> Would you mind listing for me any scrips you have relating to a status
> change and emails as a result of said change? What kind of action
> preci
Start here and modify to your own needs.
http://www.gossamer-threads.com/lists/rt/users/39136
Kenneth Crocker wrote:
> Kaushal,
>
>
> Round robin? Are you asking if someone has written a scrip that
> automatically assigns a ticket to the next person in line that has
> ownership rights to
Stephen,
DUH!! Sorry for not being as observant as I should have. It should have
be obvious.
Kenn
LBNL
On 2/20/2008 5:52 AM, Stephen Turner wrote:
> At Tuesday 2/19/2008 06:11 PM, Kenneth Crocker wrote:
>> Stephen & Todd,
>>
>>
>> I copied the Results.html file from /share/htm
Kaushal,
Round robin? Are you asking if someone has written a scrip that
automatically assigns a ticket to the next person in line that has
ownership rights to a queue? We either have our queue manage (AdminCc)
assign them or let those who have the time just take them if they can
work
[For the non-Russian speakers in the audience: We're pleased to
announce request-tracker.ru, a community dedicated to the Russian-
language RT community. request-tracker.ru is run by Ruslan Zakirov,
one of Best Practical's senior RT hackers. Ruslan's announcement of
the service follows in Ru
H...I could have sworn RT_Config.pm was more skeletal than that. This has
*all* of the available options which can be tweaked in RT_SiteConfig.pm?
Mathew
Patterson, Craig wrote:
> Look in RT_Config.pm(in the same dir.) There are a lot of options in
> there with descriptions.
>
> Craig
>
>
There are clearly a lot of options that can be added to/taken from
RT_SiteConfig.pm. I've made use a few that I had to told about when trying to
solve a problem. How can I get a comprehensive list of these options? I've not
seen anything on the wiki which looks like such a list.
Mathew
--
Keep
Hi Samuel,
Since the built-in approvals didn't work for me I changed the workflow
in RT that only a group of RT-users (in our case "project managers")
have the right to change the ticket status directly. They are also
responsible for assigning tickets (I removed the "Take") to developers
and m
Hello,
I have a RT 3.6.5 setup on a RHEL5 and it has been successfully integrated with
our Win2003 Domain AD (users Auth with their Windows logon & password).
The little glitch I have is that once their account has been created in RT from
LDAP info, the fields are not updated on successive login
On Feb 20, 2008, at 10:10 AM, Asrai khn wrote:
> Yes we aren't using the http or www in return address, and have
> proper aliases setup for return address ie "From:" is valid email
> adddres/alias.
Not the "From:" address, the SMTP envelope address. These are different.
__
Thanks very much to Ruslan Zakirov for giving me enough clue to see that
the entry for the ACL equivalence group was missing from the Principals
table. That did the trick!
Karl
--
Karl Boyken, system administrator
[EMAIL PROTECTED]
303A MLH, Dept. of Comp. Sci.
http://www.cs.uiowa.edu/~boyk
On Feb 18, 2008 11:46 PM, Vivek Khera <[EMAIL PROTECTED]> wrote:
>
>
>
> You'll never know why yahoo files your mail the way it does. The best
> you can do is try to get a deliverability agreement with yahoo, but
> that is a long hard process. Even then, you never know what they'll
> do to your
Nope not disabled:
mysql> select * from Principals where ObjectID=12;
++---+--+--+
| id | PrincipalType | ObjectId | Disabled |
++---+--+--+
| 12 | User | 12 |0 |
++---+--+--+
1
At Tuesday 2/19/2008 06:11 PM, Kenneth Crocker wrote:
>Stephen & Todd,
>
>
> I copied the Results.html file from /share/html/Search/ to
> /local/html/Search/. Then I made the changes to
> /local/html/Search/Results.html (one line for the spreadsheet link.
> I also removed the code at the
On Tue, 2008-02-19 at 10:59 -0800, Kenneth Crocker wrote:
> Tom,
>
>
> Would you mind listing for me any scrips you have relating to a status
> change and emails as a result of said change? What kind of action
> precipitated the initial scrip being triggered? Could be that an email
> n
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