Hi all!
Just a quick one here.
I obtained a fresh copy of RT and tried to install it on my linux server.
However, the installation failed when trying to change permissions.
Now as a result, mysql and ssh have all failed.
Has anybody come across this before?
Any help would be much appreciated!
John Paul Hayes wrote:
Hi all!
Just a quick one here.
I obtained a fresh copy of RT and tried to install it on my linux server.
However, the installation failed when trying to change permissions.
Now as a result, mysql and ssh have all failed.
Has anybody come across this before?
I am no guru but the directory /opt/rt3/local/html is where you want to keep
your local copies of RT files. RT looks there first for files. At first glance
it looks easy to just create a new copy of the RT Index page under a new name
in /opt/rt3/local/html and then create your splash page named
I'm running CentOS 4.6 and I'm stuck on the GD dependency ... Does
anyone else have issues with GD in Cpan? I can just install from an RPM
but I'm curious why Cpan always gives me headaches on GD.
Thanks in advance ...
Test Summary Report
---
t/axestype.t (Wstat: 512
Hello List,
I did my homework, found nothing, and sent the same query few days ago -
will try once again.
Is it possible to prevent users from editing or customizing 'RT at a glance'
?
That's my original question - assuming it can't be done, which script can I
edit directly just to remove the
On 4/23/08 11:00 AM, Chad Adlawan wrote:
Hello List,
I did my homework, found nothing, and sent the same query few days ago -
will try once again.
Is it possible to prevent users from editing or customizing 'RT at a
glance' ?
That's my original question - assuming it can't be done,
Hello -
I'm sure there are better ways of handling this, but after going back
and forth a lot with how this should be implemented (and not being very
familiar with the underlying codebase), I chose low-hanging fruit -- an
ugly hack.
A group within our organization that wants to use RT has a
Steve,
Thanks for the great explanation.
It makes sense. But isn't there a usability issue on the Ticket/Update
page? If you can fill the CC field without a Message, then the results
are not as expected (looking at a classic email interface, Outlook for
example). At a minimum an error message
I am trying to change the $ParseNewMessageForTicketsCC in the
RT_SiteConfig.pm.
I tried this:
# For ticket 226, need to add the following lines for a cc to be added
# from an email created ticket. added by DOC 20080422
Set($ParseNewMessageForTicketCcs, 1);
Set($RTAddressRegexp,
^([EMAIL
Try quoting the regex: Set($RTAddressRegExp, '^(content\blah\blah...)$');
At 11:00 AM 4/23/2008, lgrella wrote:
I am trying to change the $ParseNewMessageForTicketsCC in the
RT_SiteConfig.pm.
I tried this:
# For ticket 226, need to add the following lines for a cc to be added
# from an
Thiery,
We have 3.6.4 and no problem. Notify Other Recipients is what I was
talking about so that's ok. HHHMMM. Perhaps there is a config setting
that checks the USERS table for unprivileged users before it sends out
an email, I don't know. I think at this point, we can say the scrip
John,
Did you insure that the ID you used to sign into UNIX had the right
privileges to update the directories? The same goes for updating MySQL?
The two environments may very well require a different password, etc.
Kenn
LBNL
On 4/23/2008 1:40 AM, John Paul Hayes wrote:
Hi all!
Gary Gina,
The permission for updating Custom Fields is granted seperatly. Once
you have created the field, you must navigate to Config-Custom
Fields-(Select CF)-Applies to in order to get a CF attached to a
queue. That merely means that RT will ensure that the CF will have a
On 4/22/08 3:00 PM, Gene LeDuc wrote:
Hi Chris,
I haven't tried this, but it seems to me that it ought to work. If I
wanted to do this on my installation (we use sendmail as our MTA), I'd
remove the alias for that queue from sendmail's aliases file and then
set the reply-to address for
On Apr 21, 2008, at 4:39 PM, Steve Seremeth wrote:
Not sure if this qualifies as a bug, but it sure seems like one, since
the middle process ends in what I would expect (and hope for!) so that
we could report out on numbers of tickets resolved with the same
canned
response -- another easy
Chad,
Not that I know of. I think the design concept was based on the usual
situation of a user cannot do anything on the WebUI unless they are
privileged, and if they are privileged, why keep them from customizing
their own home page? What is it you do not want them to see? Maybe
Ok, maybe the splash page is going to be a little more difficult than I
thought.
What about modifying the index.html code to add links above the Login
section. Would that be ok, or is it not advisable? What line should I put the
html code above, or should I be putting the code somewhere
On Mar 25, 2008, at 7:01 PM, Aaron Sallade wrote:
This happens when you have a custom field select with categories set
in
the custom field items. It is supposed to group the items into
categories. What happens is that the UI doesn't select the category
drop
down in the custom field with
Greetings,
I am in the early throws of setting up and configuring RT for our
university. I have a question about the granularity with which to create
queues.
First off, is there a performance or otherwise soft or hard limit on the
number of queues that are created? Or is the only downside of
Our organization makes heavy use of S/MIME for signatures and encryption
of email, and we would like RT to indicate if a message is signed, and
has a valid signature. I saw a few mentions of it in the archives, but
most are old or inconclusive.
Related to this, we use these certs for client auth
On Apr 23, 2008, at 5:12 PM, Jay Kline wrote:
Our organization makes heavy use of S/MIME for signatures and
encryption
of email, and we would like RT to indicate if a message is signed, and
has a valid signature. I saw a few mentions of it in the archives,
but
most are old or
Matt,
The performance in RT seems to drop off when the are a lot of users
with a lot of permissions to the tickets in a queue. We have over 75
queues and restrict the ability to update tickets to a select few
(specific groups for specific queues) and we have pretty good performance.
Jesse Vincent wrote:
On Apr 23, 2008, at 5:12 PM, Jay Kline wrote:
Our organization makes heavy use of S/MIME for signatures and encryption
of email, and we would like RT to indicate if a message is signed, and
has a valid signature. I saw a few mentions of it in the archives, but
most are
On Wed, Apr 23, 2008 at 4:56 PM, Gary Gina Koteras
[EMAIL PROTECTED] wrote:
Hello all,
Our users can't update custom field values when they modify a ticket
(they can update everything else - subject, status etc). The error comes up:
User asked for an unknown update type for custom
Most probably you need gd-devel rpm to compile GD perl module.
Errors you pasted below are meaningless as the final report says that
your problems started during generating of the makefile. There are
almost no chances to compile and test anything when makefile can not
be compiled.
On Wed, Apr
G'day.
A client of mine has been using a product to do task, project, client
and billing management, AllocPSA. For various reasons they are
considering moving away from that to something more open and widely used
and supported.
My recommendation, for task tracking, is Request Tracker: I have
Hello Mike,
Thanks for your answer. Sorry for the delay in getting back to you. I
had to take care of a fire... Here is the RT_SiteConfig.pm file. I thought it
could be related to a bad filter...
Thanks in advance for any pointers you might have!
Carlos
# RT_SiteConfig.pm
#
#
Jared,
Take it fromsomeone who has zero time to keep things updated. Try to
keep your nods to the place that upgrades will not overwirte them. After
a while you will have a hard time to make those mods and to keep track
of them.
You can add anything to the index.html page as long as it resides
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