Hello list,
I am seeing so much mention of the word "DashBoard" in relation to RT.
Having been off active running of RT, I am inclined to ask what it is and
how I can use it.
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Hey,
i want to write a CustomCondition who activate a action if the queue is
changed from x to y
this is my code:
return 0 unless $self->TransactionObj->Type eq "Set";
return 0 unless $self->TransactionObj->Field eq "Queue";
return 0 unless $self->TransactionObj->NewValue == "y";
return 0
On Thu, Jun 4, 2009 at 12:58 AM, Jo Rhett wrote:
> On Jun 3, 2009, at 12:28 PM, Kevin Falcone wrote:
> > I don't think you're doing this from a tarball,
> > you're trying to do it from the installed directory.
>
> Nope, from the extracted tarball in ports directory.
>
> > It gives you an even mor
Ahoy,
Running RT 3.8.2 when I clone a ticket via one of the
(parent|child|etc.) "Create" links it's filling in "1970-01-01 00:00:00"
for both the Starts and Due dates when those values are Not set in the
originating ticket. In the database it's being stored as "1970-01-01
08:00:00" (have a -8:00 t
Everyone has their own way of doing things, but I find upgrading RT is
easiest by essentially installing RT from scratch upon each upgrade and
then soft-linking to the new directory. In this way, upgrades are
straightforward and not hard to follow. For example:
download new RT source
untar/unzip
((Apologies for top-posting, but it's just easier at the moment for me to use
outlook to send email))
I can answer a few of your questsions:-
1) Users with multiple email addresses on our system become one single user,
the LDAP query finds the one user responsible for the email address, and just
On Jun 3, 2009, at 12:28 PM, Kevin Falcone wrote:
> I don't think you're doing this from a tarball,
> you're trying to do it from the installed directory.
Nope, from the extracted tarball in ports directory.
> It gives you an even more specific command to run
> at the end of the output from make
I have been reading the postings about RT-Authen-ExternalAuth
but am confused on what appears to be some conflicting setup
information.
I am using:
RT 3.8.2
RT-Authen-ExternalAuth 0.08
I would like to use LDAP for authentication and information first,
and that part seems to work OK.
But I al
Except that your command is just wrong:
$ rt-setup-database --action upgrade --datadir etc/upgrade
...
Enter RT version you're upgrading from: 3.8.2
Going to apply following upgrades:
* 3.8.3
Enter RT version if you want to stop upgrade at some point,
or leave it blank if you want apply above up
On Wed, Jun 3, 2009 at 11:09 PM, Jo Rhett wrote:
> Sorry to be dense, but can you translate the first sentence for me? ;-)
>
> I realize that this parameter needs to be set, I'm just unclear as to how.
Create share/html/Elements/DeleteTickets that does the search and
displays it, register it in H
Thanks, it looks like this might work. We basically have a script which
selects the data out of the 3.6 db and then update the corresponding row
in the 3.8 db and so far I'm getting better results.
Thanks,
- Dominic
Aaron Guise wrote:
> Hi,
>
> I too had a similar problem. I inherited our RT Sy
On Jun 3, 2009, at 3:17 PM, Jo Rhett wrote:
> On Jun 3, 2009, at 5:30 AM, Kevin Falcone wrote:
>> Yes, there is a database upgrade involved.
>
> $ rt-setup-database --action upgrade --datadir etc/upgrade/3.8.3
> (snip)
> Enter RT version you're upgrading from: 3.8.2
> No DB changes between 3.8.2
On Jun 3, 2009, at 5:30 AM, Kevin Falcone wrote:
> Yes, there is a database upgrade involved.
$ rt-setup-database --action upgrade --datadir etc/upgrade/3.8.3
(snip)
Enter RT version you're upgrading from: 3.8.2
No DB changes between 3.8.2 and 3.8.3
Done.
--
Jo Rhett
Net Consonance : consonant
On Jun 3, 2009, at 5:30 AM, Kevin Falcone wrote:
>> Is a database upgrade needed? When we went from 3.8.2 to .3 it failed
>> saying that group something id already exists.
>
> Yes, there is a database upgrade involved.
Really? Documentation didn't mention that.
> UPGRADING FROM 3.8.2 and earlie
Sorry to be dense, but can you translate the first sentence for me? ;-)
I realize that this parameter needs to be set, I'm just unclear as to
how.
And would you guys accept a patch which put a checkbox for searching
deleted messages on the Web UI?
On Jun 3, 2009, at 7:05 AM, Ruslan Zakirov w
FWIW, I do not see this behavior using RT 3.8.3 and FireFox 3.0.10.
James Moseley
Jo Rhett wrote:
It only happens when you click "Show" for outbound messages - ie, to
AdminCcs or Requestors. Normal ticket display is unaffected.
___
http://lis
On Jun 3, 2009, at 2:47 PM, Jo Rhett wrote:
> On Jun 3, 2009, at 5:23 AM, Kevin Falcone wrote:
>>> I reported this message display bug about 3 months ago, Kevin agreed
>>> with the fix, but it's still present in 3.8.3. Without this fix, if
>>> you click "Show" next to an outgoing mail message, re
On Jun 3, 2009, at 5:23 AM, Kevin Falcone wrote:
>> I reported this message display bug about 3 months ago, Kevin agreed
>> with the fix, but it's still present in 3.8.3. Without this fix, if
>> you click "Show" next to an outgoing mail message, regardless of your
>> preference settings, text para
I'm doing a fresh install of RT-3.8.3, RT-Authen-ExternalAuth-0.08, and
AD for authentication. All running on RHEL5 x86_64 for the OS. I had
this all working with RT-3.6.7 and RT-Authen-ExternalAuth-0.05, but had
the brilliant idea that I needed to be current since 3.8.3 was released
on the same da
Alberto,
If you removed the owners of a ticket by removing those user records
from the USERS Table, then you will NEVER find those owners, nor will
you be able to change the owner on those tickets that point to the
removed UserId. The reason is that RT has several Tables that are
updated w
Jesse,
HA! Well, that explains that. Thank you for the answer. Hopefully,
next month I'll be able to install 3.8.3 in development and play with
it. Thanks again.
Kenn
LBNL
On 6/3/2009 10:10 AM, Jesse Vincent wrote:
On Wed, Jun 03, 2009 at 10:04:41AM -0700, Ken Crocker wrote:
To list
On Wed, Jun 03, 2009 at 10:04:41AM -0700, Ken Crocker wrote:
> To list,
>
> I am on 3.6.4. To remove the "Time" portion of any date being
> displayed, I used this setting:
>
> Set($DateTimeFormat, {Format => 'Default',Time => 0,});
>
> It did not work. Is there another setting I need
To list,
I am on 3.6.4. To remove the "Time" portion of any date being
displayed, I used this setting:
Set($DateTimeFormat, {Format => 'Default',Time => 0,});
It did not work. Is there another setting I need to use in
conjunction with this one or am I in left field here. Is this settin
Kevin Falcone wrote:
> On Jun 3, 2009, at 7:23 AM, BJ Blanchard wrote:
>
>> Thanks Tom - but actually my custom field IS defined as "Upload one
>> file" (or an attachment).
>> My problem is saving that attachment from RT to /tmp (for
>> manipulation from command-line script).
>> There must b
On Wed, Jun 3, 2009 at 11:51 AM, Karel Vervaeke wrote:
> Hi list,
>
> Due to persistent memory problems I decided to try and upgrade to a
> more recent version of RT. (RT 3.6 was installed on a xen VM running
> Debian etch using the default apt package. In the mean time the
> machine has been upg
Alberto,
When you say you removed a user via MySQL do you mean you merely
dropped the record from the USERS Table?
Kenn
LBNL
On 6/3/2009 1:55 AM, Alberto Villanueva wrote:
> Good morning,
>
> Yesterday I removed a user (within MySQL) had several assigned
> tickets. Now these have Owner= (n
Do you know how I would do that?
- Original Message -
From: "Joop van de Wege"
To: "Nick Yonko"
Cc: rt-us...@bestpractical.com
Sent: Wednesday, June 3, 2009 12:30:51 AM GMT -08:00 US/Canada Pacific
Subject: Re: [rt-users] RT on Oracle - ORA-04043 object Attachments does not
exist
Nick
Hi list,
Due to persistent memory problems I decided to try and upgrade to a
more recent version of RT. (RT 3.6 was installed on a xen VM running
Debian etch using the default apt package. In the mean time the
machine has been upgraded to Debian lenny, without side-effects for
RT. After the dist
Jesse,
after Jeremy's last email I upgraded our test system to 3.8.3, and the feature
is now working perfectly. The web configuration UI sometimes still fails to
show the subject tag, though.
Thank you for your help!
Bye
Cris
-Messaggio originale-
Da: Jesse Vincent [mailto:je...@bestpr
2009/6/3 Kevin Falcone :
>
> On Jun 3, 2009, at 9:20 AM, Gavin Henry wrote:
>
>> Yeah, we use Pg.
>> We got 'relation 'groupmembers1' already exists.
>
> Oh, thats ok. We added an index that existed on MySQL but not on Pg,
> but if you do your own database tuning there is always a chance
> we'll c
It's better to return empty list:
sub ACLEquivalenceObjects { return () }
On Tue, Jun 2, 2009 at 11:56 PM, BJ Blanchard wrote:
> For those out there using RT 3.8.2 with Asset Tracker 1.2.4b1 - an upgrade
> to RT 3.8.3 breaks Batch and Grid updates of Assets.
>
> This is due to a missing method c
you need scrip for that:
On any transaction notify admin ccs with template transaction.
On Wed, Jun 3, 2009 at 2:48 PM, Bashir Jahed wrote:
> Hi,
>
>
>
> Been googling for 2 weeks with no success.
>
>
>
> I have an issue with admin cc. I am listed as admin cc of a queue. If
> someone adds a comm
You can use custom portlet based on a component with
$tickets->{'allow_search_deleted'} = 1;
On Wed, Jun 3, 2009 at 6:04 PM, Ruslan Zakirov wrote:
> There is no way to search deleted tickets in the web UI.
>
> On Tue, Jun 2, 2009 at 10:48 PM, Jo Rhett wrote:
>> I'm trying to create a Dashboard w
There is no way to search deleted tickets in the web UI.
On Tue, Jun 2, 2009 at 10:48 PM, Jo Rhett wrote:
> I'm trying to create a Dashboard which will mail out the tickets for
> review which are going to be purged from the system by rt-scrubber.
>
> In testing I have found something weird. Givi
Content of tickets is organized as MIME parts in attachments table.
Each attachment may have a parent and sticketed to a transaction.
Transactions with attachments usually have Create, Correspond or
Comment type.
What else do you want to know?
On Tue, Jun 2, 2009 at 7:23 PM, Kwasi Date-Bah
wrot
Can you please test on 3.8.3?
On Wed, Jun 03, 2009 at 10:30:27AM +0200, Guadagnino Cristiano wrote:
> Hi Jesse!
> First of all, thank you for your response.
>
> Unfortunately, it seems it is not working.
> On a test system (RT 3.8.2) we have two "incoming" queues: DBA and SCHEDU. I
> have set
Great, thanks! Will run that later and report back.
On 03/06/2009, Kevin Falcone wrote:
>
> On Jun 3, 2009, at 9:20 AM, Gavin Henry wrote:
>
>> Yeah, we use Pg.
>> We got 'relation 'groupmembers1' already exists.
>
> Oh, thats ok. We added an index that existed on MySQL but not on Pg,
> but if y
On Jun 3, 2009, at 9:20 AM, Gavin Henry wrote:
> Yeah, we use Pg.
> We got 'relation 'groupmembers1' already exists.
Oh, thats ok. We added an index that existed on MySQL but not on Pg,
but if you do your own database tuning there is always a chance
we'll conflict with you. Pointers to portabl
Yeah, we use Pg.
We got 'relation 'groupmembers1' already exists.
On 03/06/2009, jmose...@corp.xanadoo.com wrote:
> I see a database upgrade for postgres, but nothing for mysql going from
> 3.8.2 to 3.8.3. Perhaps I'm missing something...
>
>
> James Moseley
>
>
>
> Kevin Falcone wrote:
>
>
>
On Jun 3, 2009, at 9:18 AM, jmose...@corp.xanadoo.com wrote:
> I see a database upgrade for postgres, but nothing for mysql going
> from
> 3.8.2 to 3.8.3. Perhaps I'm missing something...
etc/upgrade/3.8.3/content
It isn't a schema change, but it upgrades things in the database.
-kevin
>
>
I see a database upgrade for postgres, but nothing for mysql going from
3.8.2 to 3.8.3. Perhaps I'm missing something...
James Moseley
Kevin Falcone wrote:
Yes, there is a database upgrade involved.
___
http://lists.bestpractical.com/cgi-
On Mon, 01 Jun 2009 18:19:35 -0400, Ruslan Zakirov
wrote:
> Steve, sorry, but I can't say that I fully understand your
> description, but conditions of batch scrips tested on every
> transaction in a batch, but process stops as soon as we find a match.
> We don't want to fire the same scrip mul
Will do, thanks.
On 03/06/2009, Kevin Falcone wrote:
>
> On Jun 3, 2009, at 6:43 AM, Gavin Henry wrote:
>
>> Is a database upgrade needed? When we went from 3.8.2 to .3 it failed
>> saying that group something id already exists.
>
> Yes, there is a database upgrade involved.
>
> Please send the f
On Jun 3, 2009, at 7:23 AM, BJ Blanchard wrote:
> Thanks Tom - but actually my custom field IS defined as "Upload one
> file" (or an attachment).
> My problem is saving that attachment from RT to /tmp (for
> manipulation from command-line script).
> There must be some non-http method of ext
On Jun 3, 2009, at 6:43 AM, Gavin Henry wrote:
> Is a database upgrade needed? When we went from 3.8.2 to .3 it failed
> saying that group something id already exists.
Yes, there is a database upgrade involved.
Please send the full error message and the command you use
to rt-b...@bestpractical.
On Jun 2, 2009, at 4:22 PM, Nick Coronado wrote:
> I looked up the Email Integration document under the wiki pages. I
> followed the steps and was able to perform the following:
> cat testfile | /usr/bin/rt-mailgate --debug Exchange --action
> correspond –url http://rt.isncom.com
>
>
> AND REC
On Jun 2, 2009, at 2:41 PM, Jeff Lucas wrote:
> I’ve installed RT-Extension-MergeUsers-0.03_02 but get the following
> when trying to use it from the User account page…
>
> RT::User::MergeInto Unimplemented in HTML::Mason::Commands. (/apps/
> rt-3.8.2/share/html/Callbacks/RT-Extension-MergeUse
On Jun 2, 2009, at 5:28 AM, Jo Rhett wrote:
> I reported this message display bug about 3 months ago, Kevin agreed
> with the fix, but it's still present in 3.8.3. Without this fix, if
> you click "Show" next to an outgoing mail message, regardless of your
> preference settings, text paragraphs a
On Jun 1, 2009, at 11:34 PM, Stephen Cochran wrote:
> Custom fields are displayed in Update.html (reached by clicking on
> Comment, Reply, or Resolve). Are they supposed to be modifiable in
> that interface? I don't see anything in Update.html that would be
> saving their settings, though I
On Jun 1, 2009, at 8:18 PM, Rana Tanveer wrote:
> Hi Kavin
>
>
> I have tried hard to implement according to your advise. but
> unfortunately it does not work or may i did something wrong.
> http://code.bestpractical.com/bps-public/rt/3.8/trunk/docs/templates.pod
>
> can you please give me some
Thanks Tom - but actually my custom field IS defined as "Upload one
file" (or an attachment).
My problem is saving that attachment from RT to /tmp (for manipulation
from command-line script).
There must be some non-http method of extracting the attachment to a
file?
-Original Message-
Fr
Is a database upgrade needed? When we went from 3.8.2 to .3 it failed
saying that group something id already exists.
Thanks.
On 01/06/2009, Jesse Vincent wrote:
>
>
>> Second, I just wanted to point out to folks that use WebExternalAuth, and
>> potentially the companion WebFallbackToInternalAuth
Hi,
Been googling for 2 weeks with no success.
I have an issue with admin cc. I am listed as admin cc of a queue. If
someone adds a comment to a ticket i receive the correspondence, however
if someone emails a comment the correspondence is not sent out to admin
cc's
Is this the standard
Tue 02 Jun 2009 23:16:38 GMT
Kevin Gagel wrote:
> I've got the ldap plug in working but I seem to have a disconnect
> between root and ldap users. What I mean is that I can login to RT using
> my ldap credentials but I have nothing available except tickets to open,
> close and new tickets. The root
Good morning,
Yesterday I removed a user (within MySQL) had several assigned
tickets. Now these have Owner= (no value).
I have tested next:
1.- MySQL query, but I cannot select because Owner= (no value)
2.- In RT: new Search / Batch update / (I cannot because RT says
"Only you can assign tickets
On Mon, Jun 01, 2009 at 01:53:38PM -0400, Jesse Vincent wrote:
>
>
> > Second, I just wanted to point out to folks that use
> > WebExternalAuth, and potentially the companion
> > WebFallbackToInternalAuth, that it has been reversed. In RT 3.8.2,
> > it was "...is undefined, the user..." and in 3
Hi Jesse!
First of all, thank you for your response.
Unfortunately, it seems it is not working.
On a test system (RT 3.8.2) we have two "incoming" queues: DBA and SCHEDU. I
have set the subject tag for the DBA queue as "DBA", while the subject tag for
the SCHEDU queue is "SCHD".
In the RT_SiteC
Nick Yonko wrote:
> That was my initial thought, but when I log into the database using the rt
> user with sqlplus, as the account that runs the apache daemon no less, I can
> issue a 'desc attachments' command and a 'desc "Attachments"' command and
> both return the table structure.
Can you tur
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