MySQLtuner would be a good place to start. MySQL is unfortunately not
configured optimally for RT in a default install.
You can get it here http://rackerhacker.com/mysqltuner/
*Regards,*
*Aaron Guise
07 838 7793
027 212 6638
aa...@guise.net.nz
*
On Tue, Aug 11, 2009 at 1:57 AM,
Are there any specific settings for RT in my.cnf that I should try before
installing any new packages?
On Aug 11, 2009 2:33am, Aaron Guise aa...@guise.net.nz wrote:
MySQLtuner would be a good place to start. MySQL is unfortunately not
configured optimally for RT in a default install.
You
RT experts: We created a priviliged user so he can view tickets created by
him and gave him access to one of the queues. When we login as him, we
cannot see 'Preferences' tab on the right hand side of the screen. We
wouuld like him to be able to change his password. What rights should be
On 08/11/2009 09:26 AM, testw...@gmail.com wrote:
RT experts: We created a priviliged user so he can view tickets
created by him and gave him access to one of the queues. When we login
as him, we cannot see 'Preferences' tab on the right hand side of the
screen. We wouuld like him to be
RT 3.6.5
Under the specific queue as admin I have set 2 users as Administrative CC
however when creating a new ticket in this queue they do not show in AdminCC
section.
Also in both global Scrips and per Queue scrips I have tried to set 2 simple
scrips but they never seem to trigger. I only
Martin,
Are you aware that the person that initiates the transaction (whether it
be Queue change, create, whatever) does NOT get a notification. If I am
the AdminCc and I create a ticket or change the Queue or whatever, I
will NOT get an EMail. Reason, RT sees it as a redundant exercise. The
RT experts: How to change RT root password for the web interface?
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden
testw...@gmail.com wrote:
RT experts: How to change RT root password for the web interface?
Log in as root and change the password like any other user?
Or is your problem that you don't know/forgot the RT password and are
locked out?
___
Martin,
You set your RT_SiteConfig.pm to turn on NotifyActor?
Kenn
LBNL
On 8/11/2009 8:18 AM, Martin Dorschler wrote:
Thanks for your response. I just tried enabling that however it does
not seem to have made a difference. Also in history it does not show
that the Scrip is occurring, that
It's not a package, but a script and you probably have all deps it needs.
On Tue, Aug 11, 2009 at 4:32 PM, testw...@gmail.com wrote:
Are there any specific settings for RT in my.cnf that I should try before
installing any new packages?
On Aug 11, 2009 2:33am, Aaron Guise aa...@guise.net.nz
I set my etc/request-tracker3.6/RT_SiteConfig.pm to
Set($NotifyActor, 1);
And copied it to /usr/share/request-tracker3.6/lib/RT/SiteConfig.pm
I just restarted apache and it now _IS_ sending an email for owner change (In
fact it is sending it Twice! And logging it twice in history)
Progress, yes!
I got rid of the dupes by taking the Scrip off of the queue and just having it
global.
I thought maybe the On Queue Change would work if I added an AdminCC to the
ticket but still no go.
Is there something I have to set in the config for On Queue Change to work as
a custom condition?
From:
I would like to add a tool to RT for entering some simple day.
I would like to start with a copy of the MyDay.html tool and change the
status searched for to resolved. This page would live under Tools next to
the My Day page.
Is this possible, and/or feasable?
Thanks,
Joel Hartshorn
Internet
Martin,
Is it sending out a notification at all? If so, is it sending to the
TO Queue or to the FROM Queue? I'm thinking it sends to the TO
Queue. We have a Global Scrip that does this and it sends a notice to
the AdminCc of the TO Queue (as long as the actor is not the trans
initiator).
It does not log sending a notification at all.
From: Ken Crocker [mailto:kfcroc...@lbl.gov]
Sent: Tuesday, August 11, 2009 1:23 PM
To: Martin Dorschler
Cc: rt Users
Subject: Re: [rt-users] Unable to get AdminCC's to show or get scrips to execute
Martin,
Is it sending out a notification at all?
Ruslan Zakirov wrote:
It's very unpleasant to say but IMHO $Timezone config option never
worked as expected. Environment variable TZ works. You can define it
for RT's web-server processes only.
Is it possible to clarify how to set TZ for RT's web-server processes only?
I currently
Martin,
You got me. The only time I have ever had a notification not go out was
when the conditions weren't right. If other notification scrips are
working, then other than desk-checking your conditions and making sure
they match, I don't have anything else to offer. Sorry.
Kenn
LBNL
On
You got me going with the Owner notification which I greatly appreciate. I will
keep digging at the On Queue Change.
Thanks for your help
From: Ken Crocker [mailto:kfcroc...@lbl.gov]
Sent: Tuesday, August 11, 2009 1:59 PM
To: Martin Dorschler
Cc: rt Users
Subject: Re: [rt-users] Unable to get
Upon digging further I find the following error in the syslog
Aug 11 16:51:30 requesttracker RT: Scrip 15 IsApplicable failed: Bareword
Change not allowed while strict subs in use at (eval 1380) line 1.
(/usr/share/request-tracker3.6/lib/RT/Condition/UserDefined.pm:69)
If I comment out Use
Martin,
I suspect that RT is not allowing you to change the Queue for the
ticket. That would also explain why you didn't get an email, it never
completed the transaction. Check your rights. In order to move a ticket
to a Queue, you have to have the CreateTicket right in that new Queue.
Kenn
But the queue does change :) and it looks like from the syslog that it tries to
trigger the action but then encounters that error
On Aug 11, 2009, at 6:22 PM, Ken Crocker
kfcroc...@lbl.govmailto:kfcroc...@lbl.gov wrote:
Martin,
I suspect that RT is not allowing you to change the Queue for
We would like to make a Saved Search that will show us all tickets
where LastUpdatedBy was a client as opposed to one of our support
staff.
What would the correct TicketSQL be to get something like:
(Status = 'open' OR Status = 'new' ) AND ( Owner = '__CurrentUser__' ) AND
(
LastUpdatedBy IS
22 matches
Mail list logo
