Hi Dominic,
I tried what you described and it works perfectly.
Thanks for all the help..you saved me from hacking the code again :)
You shouldn't need to modify the scrips as long as you name the
per-queue templates after the global ones, so they will automatically
override them, I believe.
Does anyone have an idea ? :)
Having dozens of saved searches not ordered by alphabetical order can
get confusing quickly.
On Thu, Dec 3, 2009 at 3:01 PM, David foora...@gmail.com wrote:
Thanks for the heads up on 3.8.7, we'll hold back our upgrade since we
were expecting to upgrade to 3.8.6
Has anyone had success using the CLI interface to batch update a queue's
Group Rights? The documentation hints that it is possible, but provides
no syntax examples.
I have CLI working with 3.8.4, and can add and remove groups and queues,
update tickets, etc. but I seem to be missing something in
Hi Jonathan,
After the code for creation of dependent ticket,
my $new_tkt = RT::Ticket-new($RT::SystemUser); my ($id, $msg) =
$new_tkt-Create(
Queue = Data Analysis,
Subject = $tkt-Subject,
Status = 'new',
Requestor = $requestors,
DependedOnBy = $tkt-Id);
Try to
One big gripe of mine with RTFM is that an article's structure is very
rigid. I would like to be able to have an article in a class have some
lines of text, then a fullsize picture, more text, another picture, and so
on without first setting the exact structure for the entire class.
Further,
Just upgraded to RT 3.8.6 from 3.4.4, and we are also seeing an error on
Preferences as another forum post reported.
On the Preferences page, there is no option to Save settings, and users
cannot change the active theme.
Error message:
Can't locate object method format_cldr via package DateTime
I'm working on a scrip to store past correspondence on a ticket in a
customer's e-mail archive when a customer id (custom field value) is
added to a ticket. I've got everything working, except that I'd
really like to send the original, unparsed e-mail, not what I'm
extracting from the message
On Thu, Dec 10, 2009 at 10:30:14AM -0700, Mark Sallee wrote:
Just upgraded to RT 3.8.6 from 3.4.4, and we are also seeing an error on
Preferences as another forum post reported.
On the Preferences page, there is no option to Save settings, and users
cannot change the active theme.
Error
On Thu, Dec 10, 2009 at 12:49:56PM -0500, Eleanor J. Evans [Panix Staff] wrote:
I'm working on a scrip to store past correspondence on a ticket in a
customer's e-mail archive when a customer id (custom field value) is
added to a ticket. I've got everything working, except that I'd
really like
I have just install the extract custom field module from cpan. I have added
the plugin to RT and I can see it from the System Config page that shows it is
loaded. There are no errors reported in the log. When I go to create a new
scrip, either global or in the queue, I don't have the action
On Thu, Dec 10, 2009 at 01:42:40PM -0500, Jason Ledford wrote:
I have just install the extract custom field module from cpan. I
have added the plugin to RT and I can see it from the System Config
page that shows it is loaded. There are no errors reported in the
log. When I go to create a
On Thu, Dec 10, 2009 at 01:42:40PM -0500, Jason Ledford wrote:
I have just install the extract custom field module from cpan. I have
added the plugin to RT
and I can see it from the System Config page that shows it is loaded.
There are no errors
reported in the log. When I go to
Hello,
I walked through the upgrade to RT 3.8.10 this week, and after upgrading
I get an error in my apache error log:
[error] [client 10.128.10.143] FastCGI: server
/opt/rt3/bin/mason_handler.fcgi stderr: Subroutine _Init redefined at
/opt/rt3/lib/RT/User.pm line 77
I'm using AT, and
Is that necessary if I installed it using:
#cpan -i RT::Extension::ExtractCustomFieldValues
And for the other response, going to Tools, System Configuration, it is showing
up in all 3 areas a) Loaded perl modules b) RT Config : core config : Plugins
and c) Perl Include Paths (@INC)
Thanks for
I have this weird problem:
Two non-privileged user send a support request, Zonker's email fires a
TransactionBatch scrip, but Harris' email does not. TransactionCreate scrip
are fired for both users. They come from different domain,
There is no other difference in the users other than their
On Thu, Dec 10, 2009 at 02:05:12PM -0500, Jason Ledford wrote:
Is that necessary if I installed it using:
#cpan -i RT::Extension::ExtractCustomFieldValues
cpan is never going to run make initdb for you.
-kevin
And for the other response, going to Tools, System Configuration, it is
showing
Is RT-OnlineDocs worth installing? It looks helpful.
How do you interrogate the RT API? perldoc? RT-OnlineDocs? Or
something else?
--
Eleanor J. (Piglet) Evans, e...@panix.com
Customer Support, (212) 741-4400
___
On Thu, Dec 10, 2009 at 02:31:20PM -0500, Eleanor J. Evans [Panix Staff] wrote:
Is RT-OnlineDocs worth installing? It looks helpful.
If you're doing RT development, yes. It's just a web based perldoc UI
for RT's classes. Myself, I tend to use perldoc - I'm the sort of
luddite who lives in
After firing up the old debugger, I found out that when RT is trying to
figure out what scrip to run in TransactionBatch mode, it gets a list of
transaction types by calling this:
join( ',', map $_-Type, grep defined, @{$batch} )
in Ticket_Overlay::DESTROY. Unfortunately, permissions get in
Is there a way to restrict access for users such that they could see a
Queue (as shown in the Quick search), as well as a listing of the
Tickets corresponding to that Queue (Show Results -- Results.html
page)? However, no further details contents about a ticket (i.e.,
no Ticket
This helped with part of my problem, and for that I am very grateful (it showed
me the LDAP authenticated users were being created and I could convert them to
privileged users). However, I am still having trouble getting LDAP to work
based on a group. In my original mailing I may have been
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