Hi Jesse,
on a current version of RT customfield search works fine. But the problem is,
that we made a lot of customization on 3.2.1 version, therefore an upgrade will
be very time-consuming and expensive.
Many thanks for your answer !!!
Best regards from Germany,
Tamodew
Message: 4
Date:
Platform/Env:
RT 3.6.4, MySQL 5.1.34, Linux 2.6.9-42.ELsmp
Problem:
We are experiencing sporadic email looping problem. From the mail relay
server, emails bound for RT are aliased and piped to rt-mailgate and
recorded as correspondence into certain queues. For some emails,
rt-mailgate gets a
Dang, 3 of the same messages :)
I am a newb to rt but like to give where I take. Could you use multiple queues
to segregate the permissions and tickets?
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Machiel Richards
Sent:
Luis,
Then I am confused. If you have installed RT and are simply trying to
set values for some Custom Fields before the customer uses RT, then why
not simply use the Bulk Update feature? If you can identify the
tickets in any way, that would be the way I would do it. I had a
customer that
Mathieu,
You are correct. Set your recipients template in Prepare. Make sure
you put a return 1; in the Cleanup Action.
Kenn
LBNL
On 12/17/2009 11:28 AM, Mathieu Longtin wrote:
I'm trying to have a scrip that will get the recipients of a ticket
from another source, at creation time.
If I
Machiel,
Are you allowing customers to create ticket via Email?
What rights have you set Globally?
Are you actually allowing the customer to assign the ticket to someone?
How do they know who does the work?
What does your workflow look like?
Do you have support groups that do the work on
Samir,
I do something similar to that. Based on the value of a (ticket) Custom
Field, I assign a ticket owner. This is the code I use:
#
# Custom action preparation code:
On Fri, 2009-12-18 at 08:36 -0800, Ken Crocker wrote:
If you have installed RT and are simply trying to set values for some
Custom Fields before the customer uses RT, then why not simply use the
Bulk Update feature? If you can identify the tickets in any way,
that would be the way I would do
Thanks Ken,
What I want is to put the condition in the template: here is my scrip:
Condition: On ticket creation
Action: Notify Requestor
Template : in the template I want to add a variable Cc based on a custom
field value:
Cc: {'based on custom field value'}
But I don't know the code to use
On Fri 18.Dec'09 at 9:06:55 +0100, Tariq Doukkali wrote:
Hi Jesse,
on a current version of RT customfield search works fine. But the problem is,
that we made a lot of customization on 3.2.1 version, therefore an upgrade
will
be very time-consuming and expensive.
While there may be some
Bekeny,
Could you do me the favor of resending as a unified diff? (diff -u)
Thanks!
On Thu 17.Dec'09 at 23:24:11 +0100, BÁLINT Bekény wrote:
Hi Jesse,
I attached a patch for 3.8.6.
I'm not sure it is the best solution for this problem but it seems a working
one.
Hope I helped.
When I comment on a ticket in RT 3.8.7, then hit the Update Ticket button,
the browser displays Internet Explorer cannot display the webpage. I then
have to hit the back button to get back into RT. The update does stick to
the database.
What is the fix for this???
On Fri, Dec 18, 2009 at 01:14:27PM -0800, Ken Crocker wrote:
I'm in the middle of installing 3.8.6 on a Linux environment. Based on
what I read from the README, I didn't think I needed to install
QuickDelete or ICal and that installing RT::Calendar would take care of
all my basic Calendar
Kevin,
Thaks. I'll check it out.
Kenn
LBNL
On 12/18/2009 1:37 PM, Kevin Falcone wrote:
On Fri, Dec 18, 2009 at 01:14:27PM -0800, Ken Crocker wrote:
I'm in the middle of installing 3.8.6 on a Linux environment. Based on
what I read from the README, I didn't think I needed to install
Trying to install on FreeBSD 8. Can't get past this. What is wrong here:
freebsd8# pwd
/usr/ports/www/rt38
freebsd8# make clean install
rt-3.8.4_1: /usr/ports/devel/p5-String-ShellQuote non-existent --
dependency list incomplete
=== Cleaning for rt-3.8.4_1
=== rt-3.8.4_1 options
Would anyone that has 3.8.7 installed that also uses custom fields, be willing
to use the spreadsheet extract when viewing a queue and let me know if the
Custom Field headers match up with their respective data? I'd like to figure
out of there is an issue with my installation, or if it is a bug
On Fri, Dec 18, 2009 at 22:04, Zach Boettner za...@oxfordsuites.com wrote:
Trying to install on FreeBSD 8. Can’t get past this. What is wrong here:
freebsd8# pwd
/usr/ports/www/rt38
freebsd8# make clean install
rt-3.8.4_1: /usr/ports/devel/p5-String-ShellQuote non-existent --
dependency
On Dec 18, 2009, at 2:04 PM, Zach Boettner wrote:
Trying to install on FreeBSD 8. Can’t get past this. What is wrong
here:
freebsd8# pwd
/usr/ports/www/rt38
freebsd8# make clean install
rt-3.8.4_1: /usr/ports/devel/p5-String-ShellQuote non-existent --
dependency list incomplete
===
Two questions:
Why am I not seeing an rt directory under /usr/local/www/ ? And why is my
make clean install returning 'Error code 1' errors at the end of the
following??...
===
freebsd8# cd /usr/ports/www/rt38
freebsd8# make clean install
=== Cleaning for
Zach Boettner wrote:
Two questions:
Why am I not seeing an rt directory under /usr/local/www/ ? And why is my
make clean install returning 'Error code 1' errors at the end of the
following??...
Because your attempt to install hasn't got to anywhere near complete yet.
Creating the directories
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