Здравствуйте товарищи.
Подскажите пжлста, начал осваивать продукт request-tracker
настроил по мануалу.
сейчас в логи валиться такой текст:
[Wed Dec 08 10:54:31 2010] [notice] caught SIGTERM, shutting down
[Wed Dec 8 07:54:46 2010] [error]: The RTAddressRegexp option is not set in
the config. Not
07.12.2010 17:51, Kenneth Marshall пишет:
Not to discourage you, but it is really better to not default to
search resolved tickets. That number will grow without bound and
eventually kill your performance. Also, how will you NOT search
the resolved tickets? My two cents.
I _need_ to search reso
Hi Justin,
In the wiki, there are fulltext index modifications for Oracle and
PostgreSQL. I based the PostgreSQL version on the Oracle version
and we use it here. It works very well indeed. It looks like the
pre version rt-4, a.k.a rt-3.9.6 support Oracle and PostgreSQL
using their fulltext suppor
Hi Ken,
I was just thinking the same about the counts - it has to do that for
pagination. Though I guess it could have been written to run 1 query for all
the data, and just display the first 50 etc.
Which DB backend would work faster?
Thanks,
Justin
-
You need to use a DB backend that supports fulltext indexing for
content searchs to be fast. The actual query that you stated runs
quickly, is only for the first 50 tickets. I do agree that running
the same count() query twice for the same search is sub-optimal. I
do not see how you could avoid the
Guys,
Searching for ticket content takes forever. I've done a bit of digging and for
a single search in one of my queues over the last year, RT spawned 3 separate
queries.
2 are counts (which appear to be identical), and 1 gets the actual content.
Is there anyway round this? Losing loads of ti
On Tue, Dec 07, 2010 at 04:48:21PM +, Sweeny, Jonny wrote:
> I assume RTDEBUG is an environmental variable I can set in perl using
> $ENV{RTDEBUG}, but I'm not sure what you mean by "bin/rt". What is that
> referring to? The CLI?
Yes, /opt/rt3/bin/rt, the command line client that uses REST
I assume RTDEBUG is an environmental variable I can set in perl using
$ENV{RTDEBUG}, but I'm not sure what you mean by "bin/rt". What is that
referring to? The CLI?
--
~Jonny Sweeny, GSEC, GCWN, GCIH, GWAS
Incident Response Manager, Lead Security Analyst
Office of the VP for Information Technol
It would appear the action-arg is dependent on the action. I'm not sure
if they support the same features. You may need to check out the source
for them. Mine was for LinearEscalate.
On 10-12-07 11:17 AM, Curtis Bruneau wrote:
I've used the following to make it transparent, also not updating la
I've used the following to make it transparent, also not updating last
update.
-action-arg "RecordTransaction: 0" --action-arg "UpdateLastUpdated: 0"
On 10-12-07 11:08 AM, imonike wrote:
Hello Kevin,
Thanks for your reply. Please how would I do it if I
wanted to avoid clutte
Hello Kevin,
Thanks for your reply. Please how would I do it if I
wanted to avoid cluttering up history?
Regards
Imonike
Kevin Falcone-2 wrote:
>
> On Mon, Dec 06, 2010 at 05:51:30PM -0500, Bernard McCormack wrote:
>> I had a problem with this as well you have to create a te
Hi Bernard,
Thank you so much for your suggestion!!! I tried it and
worked. Now I have to set it up as a cron job. I will let you know how that
goes.
Many thanks again!!!
Bernard McCormack wrote:
>
> I had a problem with this as well you have to create a template with :
>
Not to discourage you, but it is really better to not default to
search resolved tickets. That number will grow without bound and
eventually kill your performance. Also, how will you NOT search
the resolved tickets? My two cents.
Cheers,
Ken
On Tue, Dec 07, 2010 at 05:47:06PM +0300, alexander lun
Hello.
It's FreeBSD 6.2-R, apache-2.2.14, rt-3.8.8
I'm trying to make simple search broader so it will search all tickets
including resolved, and did as it says in
http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks
apache configuration:
ServerName support.domain.ru
Docum
On Tue, Dec 07, 2010 at 02:33:00PM +0100, Horst Kriegers wrote:
>Hi list,
>RT 3.8.8
>I have trouble by using CommanByMail with CustomfFields.
>CF labeled with an accent are not saved and CF wihout accent it works fine.
>Mail is UTF-8 encoded.
Interesting.
Can you send a sample
> From: rt-users-boun...@lists.bestpractical.com
> Sent: Monday, December 06, 2010 1:52 PM
> To: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] No permission to create tickets email bounce
>
> On Sun, Dec 05, 2010 at 06:22:06PM -0800, Shannon Adams wrote:
> > I cannot figure this out.
Hi list,
RT 3.8.8
I have trouble by using CommanByMail with CustomfFields.
CF labeled with an accent are not saved and CF wihout accent it works
fine.
Mail is UTF-8 encoded.
Any idea ?
RT Log extract :
---
[Tue Dec 7 10:16:22 2010] [debug]: Guessed encoding: ascii
On 12/ 4/10 07:12 PM, a...@rangtel.ca wrote:
Hi,
I have followed the instruction
Run the command:
nano /etc/postfix/main.cf
Find the line containing "relayhost" & add your smtp mail server
Save the file.
Run the command:
service postfix restart
---
I use the relayhost= smtp.rangtel.ca:587
I'm new to RT - and have spent the last few hours pouring through Google
and one or two of the helpful bulletin boards. I am attempting to use
an Outlook Form with a number of compulsory fields to escalate a ticket
into RT. The RT instance is in its basic form - so when the email is
placed into t
Lol.
At least this list allows itself some Monday morning's (for us) British
humour :-)
Giuseppe
On 06/12/10 21:17, Michael Finn wrote:
(sorry to stray off-topic, but...)
Obligatory xkcd comic ref:
http://xkcd.com/149/
-Original Message-
From: rt-users-boun...@lists.bestpractical.co
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