Daniel Farst wrote:
I have a couple of things I'd like to do with RT and haven't been able to find
any clear answers how to do it, or if it's even possible. Can anyone point me
in the right direction? We'd like to do some simple calculations on values
stored in a custom fields and on values fr
I am running Debian Lenny, 64b server, 3.8.9 RT and everything seemed to
install fine. I noticed this error after trying to get external auth working.
"We opened /dev/null to protect FD #1, but descriptor #1 is already occupied at
/opt/rt3/bin/webmux.pl line 78. (/opt/rt3/bin/webmux.pl:78)"
I
On 02/03/2011 18:51, Thomas Sibley wrote:
> You can have your servers (or something else) send email into RT just
> fine. To parse the incoming message, you can do it in a scrip or with
> something like RT-Extension-ExtractCustomFieldValues.
Also, if your other servers are capable of using it, che
I do things like this similar to how Kenneth described but I use a ODBC
connection directly to the database and use Excel Pivot tables to build
reports. Very flexible and gives you data mining tools right out of the box.
While it isn't built into RT it is in a place where data analysis is easily
On Wed, March 2, 2011 2:20 pm, Thomas Sibley wrote:
> You should be looking for a Gantt link at the top of search results or
> in the ticket Links box.
And there it is!
Thanks!
--Yan
--
If you have eight hours to chop down a tree
spend six sharpening your axe.
--Abraham Lincoln
Kenneth,
Thanks for the suggestion and I'll look to see if this might be workable on our
end, but I was rather hoping that there might be someway to do this all within
RT, automatically, to be able to say display on a dashboard or saved search the
total cost of all the orders or the average cos
On Wed, Mar 02, 2011 at 05:20:17AM -0500, Bernard McCormack wrote:
>I'm creating a new user custom field in rt 3.8.8 and I'm not seeing in
> the ui till I manually
>update table `rt3`.`ObjectCustomFields` with the values(in seeing in the
> ui I mean on the
>ticket /ui It does appear
On Wed, Mar 02, 2011 at 12:10:41PM +, Raed El-Hames wrote:
> Hi:
>
> RT-3.8.7
> Mysql,Apache2, mod_perl v2.04; HTML::Mason v1.39;
>
>
> When updating 2 tickets (tickets 1,2 as an example) at the same time, using 1
> browser and 2 tabs:
> If I upload files A and B into ticket 1, and whil
You should be looking for a Gantt link at the top of search results or
in the ticket Links box.
Thomas
On 02 Mar 2011 16:43, Yan Seiner wrote:
> I've been trying to get the JS Gantt extension working, and so far no joy.
>
> I'm assuming it's supposed to show up somewhere on the dashboard. It
>
I've been trying to get the JS Gantt extension working, and so far no joy.
I'm assuming it's supposed to show up somewhere on the dashboard. It
doesn't.
I've installed it per the README, it's all in the right place (or at least
in the correct directory substructure) but no Gantt chart.
How do I
Bernard,
A couple of questions:
1) is this a GLOBAL CF? If not, it needs to be "Applied" to the Queues where
it should reside.
2) Did you grant rights for this CF by Group or by Queue? It makes a
difference. I can create all the Global or Queue-level CF's I want, but if I
don't grant the rights t
Raed,
Maybe it's cache related and you can set the RT_SiteConfig.pm to reload
cache for each session/ticket?
Just a shot in the dark here.
Kenn
LBNL
On Wed, Mar 2, 2011 at 4:10 AM, Raed El-Hames <
raed.el-ha...@daisygroupplc.com> wrote:
> Hi:
>
> RT-3.8.7
> Mysql,Apache2, mod_perl v2.04; H
Daniel,
We DO this! We have over a hundred Queues that are used for Application
support in many, many scientific applications as well as the regular AP, AR,
GL, etc. Each Queue has a manager and they ALL have a variety of Searches
that provide them with such things as Time Estimated, Time Worked (
Daniel,
It is certainly possible to write a scrip that updates custom field
values when other custom fields,or core RT fields change.
It is also possible to have columns that are calculated on the fly as
search results are returned, though it takes a bit more work because
RT does not have callback
Hi,
As I understand you want to put tickets into a queue depending on
requestor's information and have only one email address for users to
use. You need a queue where all tickets are created by email then
transfered to another queue. Use a scrip to transfer tickets.
On Tue, Mar 1, 2011 at 1:01 AM
You can have your servers (or something else) send email into RT just
fine. To parse the incoming message, you can do it in a scrip or with
something like RT-Extension-ExtractCustomFieldValues.
Thomas
On 02 Mar 2011 12:15, Ramsey, Todd (HCTRA) wrote:
> Hello,
>
>
>
> I have looked through th
Hey Simon,
I think you just have to modify the Scrip with the action "Notify Requestors
and Ccs" and set it to "Notify Requestors" instead.
RT -> Configuration -> Queues -> -> Scrips
The ones I'd check out from the defaults are "On Create Notify AdminCcs" and
"On Correspond Notify Requestors an
Thanks. What about just for one queue, not applied to all other queues?
Simon
On Wed, Mar 2, 2011 at 10:19 AM, Landon Stewart wrote:
> Hi Simon,
>
> In RT_SiteConfig.pm:
>
> Set($ParseNewMessageForTicketCcs , 0);
>
>
> On Wed, Mar 2, 2011 at 10:17 AM, Simon Gao wrote:
>
>> Hi,
>>
>> Is there a
Hi Simon,
In RT_SiteConfig.pm:
Set($ParseNewMessageForTicketCcs , 0);
On Wed, Mar 2, 2011 at 10:17 AM, Simon Gao wrote:
> Hi,
>
> Is there a way to prevent email addresses on CC list from being added to RT
> notification list?
>
> Simon
>
--
Landon Stewart
SuperbHosting.Net by Superb Inter
Hi,
Is there a way to prevent email addresses on CC list from being added to RT
notification list?
Simon
I am interested in this as well as my company is in a similar
situation--this capability would determine whether or not we used RT
for tracking information that requires these types of calculations.
Can anyone offer a hint as to whether or not this is possible to do?
Even if it's a custom extensio
Hello,
I have looked through the documentation, but cannot seem to find any data on
whether RT is equipped to create tickets from messages sent by servers. I have
machines that generate problem messages with various fields of info that are
pipe\delimited and would like to send those to a direct
Hi Kevin, hi all.
After a couple of tries I've realised that despite maybe not being the
most elegant way of doing it, this can be done by modifying
/opt/rt3/local/plugins/RTx-EmailCompletion/lib/RTx/EmailCompletion/Ldap.pm.
However I seem to have a "strange" issue.
One step at a time. Wher
Hi,
It's also possible that some of Web* options in the config are not set
correctly, however neither exaplain difference for users with
different privileges.
On Wed, Mar 2, 2011 at 6:57 PM, Yan Seiner wrote:
> OK< thanks. I think the database is hosed; this has been a demo/testbed
> for a coup
Why did you create scrips? Have you read the following?
http://requesttracker.wikia.com/wiki/Template#What_if_I_want_to_override_a_global_template_for_one_of_my_queues.3F
Probably now you have global notification scrips and queue specific
scrips. RT still runs global and users get two emails.
On
Greetings!
I've created a separate queue in our existing RT system, scrips and
templates. It all appears to be working well, except that when a user send
an email to the specific queue, such users receives duplicate email
notifications: one, from the original queue (helpdesk) and the other, from
OK< thanks. I think the database is hosed; this has been a demo/testbed
for a couple of years and it's probably just corrupted. There's no
valuable information in the db, so I'll probably just delete the whole
installation and start over.
:-)
--Yan
On Wed, March 2, 2011 6:04 am, Raed El-Hames
OK< thanks. I think the database is hosed; this has been a demo/testbed
for a couple of years and it's probably just corrupted. There's no
valuable information in the db, so I'll probably just delete the whole
installation and start over.
:-)
--Yan
On Wed, March 2, 2011 6:04 am, Raed El-Hames
Darren,
On Feb 24, 2011, at 7:04 PM, Darren Nickerson wrote:
That FD is a network connection to our database server:
[root@rt4 Plack-0.9970]# ls -l /proc/30310/fd/1
lrwx--. 1 root root 64 Feb 24 17:44 /proc/30310/fd/1 -> socket:
[281592]
[root@rt4 Plack-0.9970]# netstat -antep | grep 28
Yan:
I do get this when I have changed the organisation name (re branding etc),
where every user that have saved his search options will get the old url in
their searches and the new one.
Have you had this system installed/set up under a difference url?
Do the users who get this , have had searc
Yan Seiner wrote:
I set up a learning/demo site using RT 3.6.7 some time ago. I've been
playing with it, showing it to people and using it as a test site to see
if it will work for the various applications that come up.
Today I found something weird - the search result for tickets returns a
bog
Hi:
RT-3.8.7
Mysql,Apache2, mod_perl v2.04; HTML::Mason v1.39;
When updating 2 tickets (tickets 1,2 as an example) at the same time, using 1
browser and 2 tabs:
If I upload files A and B into ticket 1, and while waiting for the file upload
to complete I decide to update ticket 2, the secon
Hi,
Fixed on 4.0/clean_jumbo_message_box. Not sure where it ends up. It's
been this way for ages.
On Thu, Feb 24, 2011 at 6:20 PM, Kevin Falcone
wrote:
> On Thu, Feb 24, 2011 at 02:44:47PM +0100, Gerard FENELON wrote:
>> Hi
>>
>> one of my user reported the following issue :
>>
>> When I
The directory isn't created by the install script, so you have to create
it manually.
I opened already a bug for this nearly a year ago:
http://issues.bestpractical.com/Ticket/Display.html?id=14640&user=guest&pass=guest
-Chris
Am 02.03.2011 05:00, schrieb Thomas Smith:
> I'm working with a recent
What are your other scips? This shouldn't notify your queue cc's.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Gregory
Okoth
Sent: Wednesday, March 02, 2011 4:32 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] BCC
I'm creating a new user custom field in rt 3.8.8 and I'm not seeing in
the ui till I manually update table `rt3`.`ObjectCustomFields` with the
values(in seeing in the ui I mean on the ticket /ui It does appear on
the edit custom fields page under config). This is only occurring on my
production d
Hello Tom
You have to set the rights for the Webserver for these Directorys
best regards john
Thomas Smith-12 wrote:
>
> I'm working with a recent upgrade from 3.6.6. to 3.8.8.
>
> When looking at the now included RT-Shredder utility, I got this error
> when
> I first attempted to access
Hi RT Community,
I need a clarification with regards to BCC emails. I am using RT 3.8.8 on
CentOS 5.5, mysql, postfix
When adding comments on tickets and using the Update Ticket button, it sends
to those on CC for the queue under which the ticket belongs to, as well as
the Originator, as BCC m
38 matches
Mail list logo
