Hi all,
i've installed RT 4.0.2 in my office over a Debian. Here's apache2 SSL
config:
IfModule mod_ssl.c
VirtualHost _default_:443
ServerAdmin webmaster@localhost
AddDefaultCharset UTF-8
DocumentRoot /opt/rt4/share/html
Location /
Order allow,deny
Hi,
I have a simple scrip that sets some default values during the creation of a
ticket.
The problem witht his scrip is that it's a little rough, it sets the values
even when somoen manually creates a ticket and fills in the fields (they get
overwritten).
Because of that I want the scrip to
Hi again (want to keep the subjects seperate),
We have a situation where one of our suppliers also uses RT, but when either
of us send an e-mail from RT to the other (with the purpose of creating a
new ticket) we don't receive an Autoreply with the ticket number of hte
other side.
The ticket
Should there be a comma after the closing brace preceding that line?
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Randy Black
Sent: Monday, October 10, 2011 5:08 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Custom
On Mon, Oct 10, 2011 at 08:31:14AM +0200, jm130794 wrote:
Hello,
I try to authenticate my users with Kerberos. In my RT_SiteConfig.pm, I
have :
Kerberos usually implies mod_auth_kerb, not RT::Authen::ExternalAuth.
...
My problem : now, I can't connect to RT (Web interface)
On Mon, Oct 10, 2011 at 03:06:38PM +0100, Richard Clark wrote:
Just before I go off and start creating some custom fields and scrips,
I wanted to get some opinions and views on how people are handling
viewing of contact details for users.
RT privileges seem to be lacking in this area -
On Mon, Oct 10, 2011 at 07:41:30AM -0700, Laura Grella wrote:
We are currently using RT 3.8.7.
I am writing a ticket query using the query builder for a customer support
queue. I want to show all tickets that are owned by customer support staff.
Right now I have to enumerate all the users
On Mon, Oct 10, 2011 at 07:26:23PM +, Srikumar Nair wrote:
I am referring to the AuthToken column in the Users table in the RT
installation (4.0.2)
Does any one know what is this field used for?
I have seen this getting set when I create some users and it does not get
set when
On Tue, Oct 11, 2011 at 5:50 PM, Bart b...@pleh.info wrote:
Hi again (want to keep the subjects seperate),
We have a situation where one of our suppliers also uses RT, but when either
of us send an e-mail from RT to the other (with the purpose of creating a
new ticket) we don't receive an
On Tue, Oct 11, 2011 at 03:50:40PM +0200, Bart wrote:
We have a situation where one of our suppliers also uses RT, but when either
of us send an e-mail from RT to the other (with the purpose of creating a
new ticket) we don't receive an Autoreply with the ticket number of hte
other side.
The
Thanks Kevin.
On 10/11/11 8:54 AM, Kevin Falcone falc...@bestpractical.com wrote:
On Mon, Oct 10, 2011 at 07:26:23PM +, Srikumar Nair wrote:
I am referring to the AuthToken column in the Users table in the RT
installation (4.0.2)
Does any one know what is this field used for?
I
Hi,
I'm using RT 4.0.2. Are there any reporting tools built-in (or that
integrate) into RT? I haven't been able to locate this functionality.
(I know that there are Charts that can be displayed, but there doesn't
apear to be a way to display the types of data that I'm looking to
gather--such as
On Mon, Oct 10, 2011 at 02:26:56PM -0300, Luciano Ernesto da Silva wrote:
Hello,
I did na upgrade from 3.8.9 to 4.0.2 Ubuntu server. Now the notifications
are coming with a
strange problem in html/Javascript header of messages received in any
email client(Evolution,
Thomas,
We are on Oracle and I created some reporting views and run a bunch of
Cognos Reports against them. That way, employees that don't want to get into
RT can go to the company website and run them. you might want to consider
something like that.
Kenn
LBNL
On Tue, Oct 11, 2011 at 9:22 AM,
Hello All,
Is it no longer necessary to patch html/Ticket/Elements/ShowSummary to
enable the RT-Extension-JSGantt? When I attempt to patch ShowSummary,
patch says it's already been applied and when I review the patch itself
and ShowSummary what would be patched is already set.
I'm running
On Tue, Oct 11, 2011 at 01:54:01PM -0400, Darin Perusich wrote:
Hello All,
Is it no longer necessary to patch html/Ticket/Elements/ShowSummary to
enable the RT-Extension-JSGantt? When I attempt to patch ShowSummary,
patch says it's already been applied and when I review the patch itself
and
Le 11/10/2011 17:34, Kevin Falcone a écrit :
On Mon, Oct 10, 2011 at 08:31:14AM +0200, jm130794 wrote:
Hello,
I try to authenticate my users with Kerberos. In my RT_SiteConfig.pm, I
have :
Kerberos usually implies mod_auth_kerb, not RT::Authen::ExternalAuth.
...
My problem
Hello Kevin,
I did an upgrade from 3.8.9 to 4.0.2 Ubuntu server. Now the
notifications are coming with a strange problem in html/Javascript
header of messages received in any email client(Evolution, Exchange
2003, 2007 and 2010):
if (window.top !== window.self) { document.write = ;
On Tue, Oct 11, 2011 at 08:29:20PM +0200, jm130794 wrote:
[Tue Oct 11 18:23:10 2011] [debug]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::User
/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm
20 with: Disabled: 0, EmailAddress: , Gecos:
From the README:
5. patch /Ticket/Elements/ShowSummary if you are using rt 3.9
You're running 4.0.2 which is new enough to already contain this
patch.
Clearly I don't know how to read.
Thanks Kevin!
The information transmitted is intended only for the person or entity to which
it is
Le 11/10/2011 20:43, Kevin Falcone a écrit :
On Tue, Oct 11, 2011 at 08:29:20PM +0200, jm130794 wrote:
[Tue Oct 11 18:23:10 2011] [debug]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::User
/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm
20 with: Disabled: 0,
On Tue, Oct 11, 2011 at 08:59:01PM +0200, jm130794 wrote:
I use EmailAddress to store my email. Only two users don't have
email : RT_System and Nobody.
rt3=# select Name,EmailAddress,gecos from users where Name like 'jmcarica';
name |emailaddress | gecos
On Tue, Oct 11, 2011 at 11:15 PM, Randy Black randy.bl...@buckle.com wrote:
Tried this - no dice.
What is this? I spotted two most obvious errors. Sadly you have
more. Send the current variant.
Couldn't load RT config file RT_SiteConfig.pm:\n\nsyntax error at
/apps/rt4/etc/RT_SiteConfig.pm
On Mon, Oct 10, 2011 at 8:44 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Laura,
You can also add a new Status value like 'Dev compl' or something that
indicates that the ticket is ready to go back to Customer support. Then
write a scrip that change the Queue for the ticket back to Custom
Hi,
I'd like to setup a queue so that people can see that queue listed in
the Quick search box on the RT at a glance page but only allow
them to see tickets that apply to them--i.e. tickets that they own or
are listed as Requestor, CC or AdminCC on.
I know the permissions for allowing them to
On Tue, Oct 11, 2011 at 01:54:56PM -0700, Thomas Smith wrote:
Hi,
I'd like to setup a queue so that people can see that queue listed in
the Quick search box on the RT at a glance page but only allow
them to see tickets that apply to them--i.e. tickets that they own or
are listed as
Yep.
On Tue, Oct 11, 2011 at 1:47 PM, Ruslan Zakirov r...@bestpractical.comwrote:
On Mon, Oct 10, 2011 at 8:44 PM, Kenneth Crocker kfcroc...@lbl.gov
wrote:
Laura,
You can also add a new Status value like 'Dev compl' or something that
indicates that the ticket is ready to go back to
Hello list!!
I am attempting to install rt4 but stalling at the point of initializing the
database.. I feel that I am close to a solution but would appreciate any advice
you may have to get past this point.
[root@VIRTCENT11:/usr/local/src/rt-4.0.2] #make initialize-database
/usr/bin/perl
--
View this message in context:
http://old.nabble.com/What-file-scrip-template-do-I-need-to-edit-to-display-tp32634144p32634144.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
RT Training Sessions (http://bestpractical.com/services/training.html)
* San
If anyone is willing to tell me how I can accomplish this. It is driving me
crazy!
josh.cole wrote:
I've done this and the options are still there. Am I editing the correct
file to accomplish what I am trying to?
Joop wrote:
josh.cole wrote:
I looked in the mason cache folder and
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