On Fri, Mar 23, 2012 at 01:27:48AM +0100, Maciej Dobrzanski wrote:
> I created two custom fields called "Customer ID" - one is for Ticket object,
> while the other is for User. The name is not unique, but these are two
> different CFs with different identifiers. In a callback I need to figure out
>
Hello,
I created two custom fields called "Customer ID" - one is for Ticket object,
while the other is for User. The name is not unique, but these are two
different CFs with different identifiers. In a callback I need to figure out
the appropriate field id depending on the context - whether a tick
On Thu, Mar 22, 2012 at 01:27:06PM -0700, Dallas Wisehaupt wrote:
> On Thu, 22 Mar 2012, Kevin Falcone wrote:
>
> >I've not encountered that behavior with rt-mailgate. We see it
> >sometimes with misconfigured users and the SelfService interface.
> >Can you show the history of a relevant ticket?
On Thu, Mar 22, 2012 at 08:58:57PM +, Howell, Van wrote:
>I am very new to RT, We are running on RT 4.0.5
>I have OpenNMS setup to notify RT using the RT notification module in
> OpenNMS. It is working
>great.
>All of my OpenNMS notifications are created in a single queue calle
On Thu, 22 Mar 2012, Dallas Wisehaupt wrote:
On Thu, 22 Mar 2012, Kevin Falcone wrote:
I've not encountered that behavior with rt-mailgate. We see it
sometimes with misconfigured users and the SelfService interface.
Can you show the history of a relevant ticket? You'll also want to
review any
1. We are running a single RT 4(4.0.4) server on a Dell 760 Optiplex PC
running RHEL 6.2 64-bit
2. We're using the RT-Authen-External-Auth version 0.10_01
3. We're using tls with a Windows 2008 R2 Active Directory server and also
https with the clients. The RT server is using a DOD certific
On Thu, Mar 22, 2012 at 23:17, Juanjo wrote:
> I read the README file and says:
>
>1b) Configure the new MySQL to use Latin1 as the default character
>set everywhere, not UTF-8. This is necessary so the import in
>the next step assumes the data is Latin1.
>
> My Mysql is not
I am very new to RT, We are running on RT 4.0.5
I have OpenNMS setup to notify RT using the RT notification module in OpenNMS.
It is working great.
All of my OpenNMS notifications are created in a single queue called NMS.
I want to be able to redirect those tickets to different queues based on the
On Thu, 22 Mar 2012, Kevin Falcone wrote:
I've not encountered that behavior with rt-mailgate. We see it
sometimes with misconfigured users and the SelfService interface.
Can you show the history of a relevant ticket? You'll also want to
review any custom Scrips or MailPlugins or other customiz
I'm in the process of setting up a new RT instance which is going to be
used differently than the one I've been running for many years now.
Previously I only cared about the web interface for administrators, but
now it's desired to have web access for all users.
We use a CAS-enabled virtualhost (s
I read the README file and says:
1b) Configure the new MySQL to use Latin1 as the default character
set everywhere, not UTF-8. This is necessary so the import in
the next step assumes the data is Latin1.
My Mysql is not full Latin1 to do the upgrade.If you see other emails i
hav
On Thu, Mar 15, 2012 at 05:51, Seann wrote:
> All,
>
> I am running the latest version of RT.
>
> I am researching a method that I can use to open a ticket from a web page
> not hosted on the RT system I have set up. I would rather not use email
> unless I absolutely have to.
>
> The interface I a
Ok; I think I got it worked out! At least on Cent OS 6.x. I'm going to
try to reproduce this on a fresh install but I've been documenting as I
go and this is what I've got:
-Install Cent OS 6 - Minimal Desktop
-Perform updates
-Install GCC - yum install gcc.i686
-Install Make - yum install make.i6
On Thu, Mar 22, 2012 at 11:45:17AM -0700, Dallas Wisehaupt wrote:
> I've run across an odd situation. Just upgraded our internal version of
> RT to 4.0.5 last night and now when tickets are created from the mail
> gateway, they don't get the requestor assigned. The ticket gets created
> just fine a
Hello all,
I've run across an odd situation. Just upgraded our internal version of
RT to 4.0.5 last night and now when tickets are created from the mail
gateway, they don't get the requestor assigned. The ticket gets created
just fine and I can see the from address in the ticket, but it never
get
Hi,
RT uses UTF8. In version prior to RT 3.8 you could have DB configured for
latin1, but still data is UTF8. This is wrong and upgrade to RT 3.8 or
newer corrects schema if properly performed.
I don't understand what exactly is your problem.
On Fri, Mar 16, 2012 at 17:41, Juanjo wrote:
> Any
On Thu, Mar 22, 2012 at 01:27:02PM -0400, Cena, Stephen (ext. 300) wrote:
> I followed the instructions on graphviz.org for adding the repository
> for CENT and installed GraphViz that way. On Ubuntu, no matter what
> .debs I try to install I just keep coming up with more dependencies.
> From the
I followed the instructions on graphviz.org for adding the repository
for CENT and installed GraphViz that way. On Ubuntu, no matter what
.debs I try to install I just keep coming up with more dependencies.
>From the work I have done I can say I've had a lot more trouble getting
RT installed from
It looks like they have debs on GraphViz.org have you tried doing that
or just trying to compile?
I have always compiled them. I believe you need expat (and probably
expat-devel) to compile graphviz and you will need the libpng-devel to
get it to work properly with Request Tracker. For libgd I a
I recently attended Best Practical's' training in Boston and found it
informative. Since my return, I've been trying to get RT 4.0.x
(currently 4.0.5) built from source with no luck. I know that one of the
things my users will desire is the ability to display graphs. Do I need
both GD and GraphViz
On Thu, Mar 22, 2012 at 00:54, Gabriel L. Somlo wrote:
> I'd like to force requestors to fill out the Subject (and possibly
> Content) fields of a new request being opened via the Web U/I.
>
> I noticed several extensions for individual fields being mentioned
> (on CPAN *and* on http://bestpractic
On Thu, Mar 22, 2012 at 01:42, Michael Steen wrote:
> Hello,
>
> We're running RT 3.8.9, and it appears I might have a permissions
> issue. The way I've organized permissions might be a factor, so I'll
> explain in brief. The user is in "usergroupa," the queue level
> SeeCustomField and ModifyCu
Tim,
> I also discovered you need to modify it not to do anything if you have
users
> wanting to export searches as spreadsheets, >because the HTML in the wiki
example
> persists into your spreadsheet.
How can it be done selectively? Is it only through HTTP request details and
checking what URL
On 21 Mar 2012, at 17:29, Alex Young wrote:
> I just updated to RT4.0.5 and managed to get it working.
>
> I used the 'Full featured ColumnMap script' from the wiki:
> http://requesttracker.wikia.com/wiki/ShowStatusInColor
>
> It's about a 3rd down the page, with a title of RT 3.8.x and written
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