[rt-users] Reset "10 highest priority tickets I own" to default

Hi, I have one user who's changed/messed up the columns in his "10 highest priority tickets I own" on RT at a glance. How do I reset it to default again for this particular user? We're running RT 4.0.8. // Joel -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/tra

[rt-users] Reload create.html/update.html upon CF field selection

Hello all, I'm running RT4.0.5 on Ubuntu 11.10 but have no issue upgrading to the latest version, OS included. Now, would it be possible to reload the create/update.html (or perhaps an alternate create/update.html) page upon selection of a certain value from a drop-down menu Custom Field? Let's

Re: [rt-users] rt-mailgate error 302 with WebExternalAuth and Apache OpenID module

Tim, Thanks, adding a section to the virtualhost configuration for NoAuth having no authentication worked like a charm. The webpage I found the solution on is: http://requesttracker.wikia.com/wiki/WebExternalAuth and the snippet I added to my rc.conf was: Satisfy Any Allow from all

Re: [rt-users] rt-mailgate error 302 with WebExternalAuth and Apache OpenID module

On 02/13/2013 10:10 AM, Thomas Klump wrote: Tim, Thanks, adding a section to the virtualhost configuration for NoAuth having no authentication worked like a charm. The webpage I found the solution on is: http://requesttracker.wikia.com/wiki/WebExternalAuth Thanks, Thomas It's usually a goo

Re: [rt-users] Displaying times in local user's timezone (worldwide support)?

On 02/13/2013 04:13 AM, Craig Ringer wrote: > At this point it's a trial instance with low ticket volumes > and user counts, and RT's paid support doesn't really have a casual > entry-level option suitable for "we're thinking of using RT, how would > you meet this requirement". For the record, we

Re: [rt-users] Displaying times in local user's timezone (worldwide support)?

On 02/13/2013 06:42 AM, Craig Ringer wrote: > That said, from a usability point of view, the "Options" page could > really use a link to "About me", particularly in the "Locale" and "Mail" > sections. The separation of display timezone and date format locale > seems really bizarre, and is part of w

Re: [rt-users] RT-Extension-RepliesToResolved not creating links

Tim. FYI. The problem 1) was caused by me installing via CPAN and not running make initdb. I assumed this step would be taken care of as not installing from source. My mistake there. Downloaded the source, re-ran install, performed make initdb and the scrip to create the link now exists. I've

Re: [rt-users] RT-Extension-RepliesToResolved not creating links

On 13 Feb 2013, at 16:58, Nick Fennell wrote: > Cheers Tim. Seems 0.02 is available on CPAN as that's the version I've > installed. > > {{{ > grep -i version RepliesToResolved.pm > our $VERSION = '0.02'; > }}} > > Should I now apply head to desk? :-) Hmmm ... so it's creating the new ticket

Re: [rt-users] RT-Extension-RepliesToResolved not creating links

Cheers Tim. Seems 0.02 is available on CPAN as that's the version I've installed. {{{ grep -i version RepliesToResolved.pm our $VERSION = '0.02'; }}} Should I now apply head to desk? :-) -- Nick Fennell ApplianSys Support Team Leader ApplianSys Limited University of Warwick Science Park Busi

Re: [rt-users] RT-Extension-RepliesToResolved not creating links

On 13 Feb 2013, at 16:34, Nick Fennell wrote: > Hi All. > > Have just installed/enabled the plugin 'RT-Extension-RepliesToResolved'. This > was in place of a less supported option 'ForkIntoNewTicket'. > > The new plugin seems to work in the basic sense, resolved tickets are no > longer recor

[rt-users] RT-Extension-RepliesToResolved not creating links

Hi All. Have just installed/enabled the plugin 'RT-Extension-RepliesToResolved'. This was in place of a less supported option 'ForkIntoNewTicket'. The new plugin seems to work in the basic sense, resolved tickets are no longer recording new messages but instead, new messages are forked correctl

Re: [rt-users] rt-mailgate error 302 with WebExternalAuth and Apache OpenID module

On 02/12/2013 08:00 PM, Thomas Klump wrote: I’m working on implementing RT with OpenID. I started with a basic installation of RT and I created some test tickets from within the webui and via email. Everything worked great. I then started to implement OpenID for authentication. I tried using the

Re: [rt-users] Only copy owner

On 02/13/2013 08:36 AM, Joshua Lansford wrote: Hi folks, I want to set up a queue monitored by multiple AdminCCs. Once one AdminCC becomes the owner, I would like the other AdminCCs to no longer receive update emails with each correspondence but still be able to view the ticket when logged in.

Re: [rt-users] Displaying times in local user's timezone (worldwide support)?

On 02/13/2013 10:38 PM, Craig Ringer wrote: > On 02/13/2013 10:17 PM, Christian Loos wrote: >> Am 13.02.2013 14:19, schrieb Craig Ringer: >>> Yes, yes I am. Inevitably, as soon as I posted this message I noticed >>> that there's a timezone field in the user table, though it isn't exposed >>> in the

Re: [rt-users] Displaying times in local user's timezone (worldwide support)?

On 02/13/2013 10:17 PM, Christian Loos wrote: > Am 13.02.2013 14:19, schrieb Craig Ringer: >> Yes, yes I am. Inevitably, as soon as I posted this message I noticed >> that there's a timezone field in the user table, though it isn't exposed >> in the UI and is defined as "varchar(50)" with no CHECK

Re: [rt-users] Displaying times in local user's timezone (worldwide support)?

Am 13.02.2013 14:19, schrieb Craig Ringer: > Yes, yes I am. Inevitably, as soon as I posted this message I noticed > that there's a timezone field in the user table, though it isn't exposed > in the UI and is defined as "varchar(50)" with no CHECK constraint, so > it's not exactly clear what's supp

[rt-users] Only copy owner

Hi folks, I want to set up a queue monitored by multiple AdminCCs. Once one AdminCC becomes the owner, I would like the other AdminCCs to no longer receive update emails with each correspondence but still be able to view the ticket when logged in. Thinking of modifying the scrips, specifically

Re: [rt-users] Displaying times in local user's timezone (worldwide support)?

On 02/13/2013 08:13 PM, Craig Ringer wrote: > > Am I missing something? Yes, yes I am. Inevitably, as soon as I posted this message I noticed that there's a timezone field in the user table, though it isn't exposed in the UI and is defined as "varchar(50)" with no CHECK constraint, so it's not exa

[rt-users] Displaying times in local user's timezone (worldwide support)?

Hi all I'm in the process of implementing RT to replace a custom Eventum fork with Pg support and a few hacks that we're running. Since we offer 24x7 support and a strong SLA, RT provides some very useful features, especially with RT::Extension::SLA and Business::Hours . However, I'm running into

Re: [rt-users] UNSUBSCRIBE

unsubscribe On 28/12/12 18:03, Luciano Ernesto da Silva wrote: UNSUBSCRIBE Luciano Silva luci...@cpd.ufrgs.br Divisão de Suporte a Software DRS - CPD - UFRGS Fone (51)3308-5050 -- Andy D'Arcy Jewell SysMicro Limited Linux Support T: 0844 9918804 M: 07961