Re: [rt-users] problem in RT

2015-01-27 Thread Shahab Sharifzadeh
I have to say that by your solution i could change and edit the word username to user in login page but after this, every user (even root) i have redirected to selfservice page.i think that every user even ROOT change to the unpreviledge user or my connection to DB was disconnected. On

Re: [rt-users] problem in RT

2015-01-27 Thread Shahab Sharifzadeh
HiI do everything that you say and i do your instructions but my problem is yet.Your solution didnt work correctly for me,please give me another solution.

Re: [rt-users] Help in debugging

2015-01-27 Thread Alex Peters
I'd probably try to discover more by enabling debug logging first. I think in my case, eval-related things are usually to do with scrips or templates. I don't think any of mine are 829 lines long though, as your warning suggests. On 28 Jan 2015 2:47 am, Guadagnino Cristiano

Re: [rt-users] problem in RT

2015-01-27 Thread Alex Peters
That is very strange. User root should not redirect to Self Service. Perhaps your DB has in fact been corrupted somehow. Maybe someone else can offer another solution. On 28 Jan 2015 1:03 am, Shahab Sharifzadeh sshgu...@ymail.com wrote: I have to say that by your solution i could change and

[rt-users] RT Installation

2015-01-27 Thread Hábner Teixeira Costa
Why RT and RTIR are so hard to install and work properlly? I dont know perl but and I’d like an easy way to install RT. Can anybody send me a “how to”? Hábner

Re: [rt-users] problem in RT

2015-01-27 Thread Shahab Sharifzadeh
hiI have done the following things: 1- Copy /usr/share/request-tracker4/html/Elements/login.html to  /usr/local/share/request-tracker4/html/Elements/login.html 2- Modify /usr/local/share/request-tracker4/html/Elements/login.html as desired. 3- Clean the Mason Cache and restart. but so forward to

Re: [rt-users] problem in RT

2015-01-27 Thread Alex Peters
You have raised two separate problems. I have answered both. Please follow my other instructions regarding rights. On 27 Jan 2015 8:45 pm, Shahab Sharifzadeh sshgu...@ymail.com wrote: hi I have done the following things: 1- Copy /usr/share/request-tracker4/html/Elements/login.html to

Re: [rt-users] Warning in the articles overview page

2015-01-27 Thread Guadagnino Cristiano
Alex, thank you very much!! This is great news. So the solution, presently, is to patch the /opt/rt4/share/html/Articles/Elements/MaybeNeedsSetup file by copying it to the local tree, right? Do I understand it correctly that this is a bug in RT that will be fixed in future releases? Cris On

Re: [rt-users] RT Installation

2015-01-27 Thread Rainer Duffner
Am 27.01.2015 um 21:05 schrieb Hábner Teixeira Costa hab...@outlook.com: Why RT and RTIR are so hard to install and work properlly? I dont know perl Here’s your problem ;-) Most people probably stopped reading right there. Seriously, though: when I first installed it, I didn’t know that

Re: [rt-users] RT Installation

2015-01-27 Thread Alex Peters
Which part of the installation documentation is causing you trouble? What type of system are you installing on? On 28 Jan 2015 7:06 am, Hábner Teixeira Costa hab...@outlook.com wrote: Why RT and RTIR are so hard to install and work properlly? I dont know perl but and I’d like an easy way to

Re: [rt-users] RT Installation

2015-01-27 Thread Alex Vandiver
On Tue, 27 Jan 2015 21:31:26 +0100 Rainer Duffner rai...@ultra-secure.de wrote: But I would be tempted to use a „clean“ Perl installed somewhere else as the basis for RT even in the case of FreeBSD (which I know best, admittedly). See https://docs.bestpractical.com/rt_perl How difficult

Re: [rt-users] RT Installation

2015-01-27 Thread Rainer Duffner
Am 27.01.2015 um 23:29 schrieb Alex Vandiver ale...@bestpractical.com: The problem is in the binary libraries that RT (and its CPAN dependencies) use. Any such deploy would be specific to one particular release of a particular distribution, and as such would be quite resource-heavy to

Re: [rt-users] RT Installation

2015-01-27 Thread Marc Chantreux
On Tue, Jan 27, 2015 at 09:31:26PM +0100, Rainer Duffner wrote: Why RT and RTIR are so hard to install and work properlly? I dont know perl Here’s your problem ;-) Most people probably stopped reading right there. seriously? assuming that the sysop is comming with a basic admin

[rt-users] Help in debugging

2015-01-27 Thread Guadagnino Cristiano
Hi all, if I have a row like this in the log: [26226] [Tue Jan 27 15:20:19 2015] [warning]: Use of uninitialized value in string eq at (eval 829) line 1. ((eval 829):1) how do I know which is the object involved? Thank you in advance. Cris