Re: [rt-users] Replying to the same ticket at same time.

On 21-3-2016 20:48, Parish, Brent wrote: > 4.4 offers a "ticket locked" message that you can leverage > > > Are you referring to core functionality? because I haven't seen that mentioned in the 4.4 Readme. I'm aware of the extension RT::Extension::TicketLocking but haven't tried if its compatible

Re: [rt-users] Replying to the same ticket at same time.

Thank you both for your help. -Jesse Jesse Maseto Head of Support ByWater Solutions Support & Consulting for OSS Office - Stratford,CT T/F 888.900.8944 http://bywatersolutions.com je...@bywatersolutions.com On Mon, Mar 21, 2016 at 3:48 PM, Parish, Brent

Re: [rt-users] Replying to the same ticket at same time.

4.4 offers a "ticket locked" message that you can leverage -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Matt Zagrabelny Sent: Monday, March 21, 2016 3:13 PM To: Jesse Maseto Cc: rt-users

Re: [rt-users] Replying to the same ticket at same time.

On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto wrote: > Scenario: Two different employees are working on and replying to the same > ticket at the same time. > > Is there a way to send a notification that this ticket has already been > replied to before the second reply

[rt-users] Replying to the same ticket at same time.

Scenario: Two different employees are working on and replying to the same ticket at the same time. Is there a way to send a notification that this ticket has already been replied to before the second reply is sent? or while the second employee has the ticket open? Thank you for your help.

Re: [rt-users] RT worklfow with approvers, chosen from list

Thanks, this worked like a charm. Can't believe I spent almost a day dancing around this... Is there a way I can create 3 more children tickets after the approval and transfer some of the custom fields to those child tickets? On 2016.03.21. 15:22, Jim Brandt wrote: Looks like that line has

[rt-users] Fwd: Re: RT worklfow with approvers, chosen from list

Sorry, accidentally answered to Martin privately. Forwarded Message Subject:Re: [rt-users] RT worklfow with approvers, chosen from list Date: Mon, 21 Mar 2016 13:58:18 +0200 From: zux To: martin.whel...@greenhills-it.co.uk Hi, sorry if

Re: [rt-users] RT worklfow with approvers, chosen from list

Looks like that line has $Ticket{TOP} rather than $Tickets{'TOP'} like the others. The quotes shouldn't matter, but the missing 's' definitely does. On 3/21/16 6:25 AM, zux wrote: Hi, i have been trying to create a workflow, i'll try to describe it here: User A from group HR creates a new

Re: [rt-users] RT worklfow with approvers, chosen from list

Hi Janus, Details of how to do this can be found in the documentation: https://docs.bestpractical.com/rt/4.4.0/RT/Ticket.html#LoadCustomFieldByIdentifier You need to load the custom field before accessing its value, something like the following should work. Not tested I'm afraid. my $cf =

[rt-users] RT worklfow with approvers, chosen from list

Hi, i have been trying to create a workflow, i'll try to describe it here: User A from group HR creates a new ticket in queue "New employee". User A chooses a value from a custom field called "Manager", this is a "Select one value" custom field with a drop down. The values in custom field

[rt-users] outgoing email signing - S/MIME x GnuPG

Hello all, I've got a feature request here. Could be please added the possibility to configure signing an outgoing email on queue basis rather than for whole RT instance? There are some users in our system who use GnuPG and some who need S/MIME. And RT::Crypt documentation (even for version 4.4)