[rt-users] Expanding ticket numbers

Hi, Got a bit confused regarding expanding current ticket numbers, tried google this but didn't find anything clear. Ee are using #123456 hence #99 possible tickets? Problem is that due to spam and other unexpected high volume of tickets we are up to 13 already, this was much higher

[rt-users] Ticket-overview

Hi Is there an existing way or new way to create a ticket overview similar to RT-at-a-glance where one can list all users owned tickets stats like: Status Open Stalled FooUser 10 15 Foo2User 1 20 The option seems to build a

Re: [rt-users] Ticket-overview

: Re: [rt-users] Ticket-overview Le 16/06/2016 à 13:07, Joel Bergmark a écrit : > Hi > > > > Is there an existing way or new way to create a ticket overview > similar to RT-at-a-glance where one can list all users owned tickets stats > like: > > > > Stat

Re: [rt-users] Stalled tickets - Open on comment/reply?

ted => [qw(new open stalled rejected resolved)], }, ); Thanks Från: Zoey Schutt [mailto:z...@braincoral.io] Skickat: den 16 maj 2016 14:46 Till: Joel Bergmark <joel.bergm...@t3.se>; rt-users@lists.bestpractical.com Ämne: Re: Stalled tickets - Open on comment/reply? Hi Joel, There is indeed a

Re: [rt-users] Random problems replying to tickets

Not sure what happend here, but reload of the server have solved the issue. Regards. Från: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] För Joel Bergmark Skickat: den 21 juni 2016 09:32 Till: rt-users@lists.bestpractical.com Ämne: [rt-users] Random problems replying to tickets Hi

[rt-users] Random problems replying to tickets

Hi Yesterday I moved our customer service in to RT, worked excellently until this morning. Now RT warns me about replies not being accepted: f...@bar.se has no right to reply to ticket 118807 in queue Kundservice The problem is that Everyone has the right to reply to

[rt-users] RT 4.4 - Four questions

nd regards, Joel T3 Sweden [Beskrivning: T3]<http://www.t3.se/> JOEL BERGMARK Thirdline support joel.bergm...@t3.se<mailto:joel.bergm...@t3.se> | www.t3.se<http://www.t3.se/> [Beskrivning: T3]<http://www.facebook.com/pages/Telecom3-Sverige-AB/126032287454737> -

Re: [rt-users] RT 4.4 - Four questions

2016 18:07 Till: Joel Bergmark <joel.bergm...@t3.se> Kopia: rt-users@lists.bestpractical.com Ämne: Re: [rt-users] RT 4.4 - Four questions On Wed, Feb 17, 2016 at 10:42 AM, Joel Bergmark <joel.bergm...@t3.se<mailto:joel.bergm...@t3.se>> wrote: Hello there. Just updated our R

[rt-users] Signature modification on reply

Hi all, I know this has been up before but to no solution in later RT-versions. Running 4.4 over here and tried a heck of a lot regarding this: https://github.com/bestpractical/rt/compare/4.4-trunk...4.4/message-box-include-signature-before-quote Basically this is not applicable in RT 4.4, or

[rt-users] Migrate Mysql to Postgresql - Sequence script?

Hi all, Im migrating our installation to postgres on a new vps, found this regadring sequencing fix with a "Update-Pg-Sequences.sh" but this guide is for RT 4.2 and im running 4.4. I have imported the database and everything looks perfectly fine in RT webui, so this shell script makes me a bit

[rt-users] API - Forward/Vb externally

Hi everyone, Just looking for some suggestions, we are in the processes of implementing our CRM system to talk to the REST API, and I got stuck a bit on the best way to use the API to create a ticket and then forward the information in the ticket to external party by email. In our case we

[rt-users] Sorting to multiple queues

Hello, I'm trying to get a customs script to work, based on http://requesttracker.wikia.com/wiki/SetOwnerAndQueueBySubject but difference is that I need to check for something like: my $match = "/(Foo1|Foo2)/"; and after this manage to move it to queue X or Y. Unfortunately my perl skills is

[rt-users] Stalled tickets - Open on comment/reply?

Perhaps this is not a bug, but stalled tickets that gets updated via email from external parties, didn't this previously change the status of the ticket to Open? In RT 4.4 it seems not to work, and cant seem to make it work with custom scrip either (due to lack of perl skills). Is this a bug

[rt-users] REST - API content type

Hi, Is there a way to get the REST API create tickets with HTML instead of plain text? Were creating tickets fine and we can create tickets from the Webui with html, but not via the API where we inject information including html code but only ends up as plain. Thanks - RT 4.4 and

Re: [rt-users] API - Forward/Vb externally

a notification to that address, but then you would may end up designing all sorts of triggers and conditions to handle other built-in RT functionality for external requestors? - Brent From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Joel Bergmark Sent:

[rt-users] After migration to new server "Invalid portlet QueueList"

Hi, I have migrated the RT installation from an old VPS running 4.4.0 without issues, to a new vps fresh install and with migrated database from MySQL to Postgres and everyting looks ok except on the RT at a glance, where the Queuelist is gone except the error "Invalid portlet QueueList". In

Re: [rt-users] After migration to new server "Invalid portlet QueueList"

yone knows where to fix this broken code? Regards, Från: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] För Joel Bergmark Skickat: den 2 maj 2016 20:19 Till: rt-users@lists.bestpractical.com Ämne: [rt-users] After migration to new server "Invalid portlet QueueList" H

Re: [rt-users] After migration to new server "Invalid portlet QueueList"

eList" If you have a customized $HomepageComponents, there's an update you need to make to your configuration. If you search on "QueueList" on this page there is a note describing the update to make: https://docs.bestpractical.com/rt/4.4.0/UPGRADING-4.4.html On 5/2/16 3:26 PM,

Re: [rt-users] API - Forward/Vb externally

externally)? https://docs.google.com/drawings/d/1QMptft9mywdzNtqp6Juq5RJw1tCJJy3-3DZ5ZlP8mB0/edit?usp=sharing Regards, Joel Från: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] För Joel Bergmark Skickat: den 9 maj 2016 10:21 Till: rt-users@lists.bestpractical.com Ämne: [rt-users] API

[rt-users] RT 4.4.1 - DefaultSearchResultOrderBy broken?

Hi, Didn't find anything on the forums about this, but since update from 4.4.0 to 4.4.1 it seems as if DefaultSearchResultOrderBy 'id' is not working, all users settings are sorting on AdminCC.EmailAddress. Set($DefaultSearchResultOrderBy, 'id'); Set($DefaultSearchResultOrder, 'ASC'); What

[rt-users] Ubuntu 16.04.1 LTS

Hello everyone, Just want to ask if anyone have upgraded from Ubuntu server 14.04 LTS to 16.04.1 LTS, and if RT broke because of it? Done this on a different server and got plenty of issues with other services (Mostly because php7). Regards, Joel - RT 4.4 and RTIR training sessions,

[rt-users] O365/Fetchmail

Hi all Have searched tons about Fetchmail/o365 but to no avail, we are migrating to Office 365 but still have the exchange on-premise for RT to work. Just want to get out the question, has anyone here managed to IMAP a Shared Mailbox in O365 into RT? Also read this but no solution:

[rt-users] Match isWatcher and part of subjectline

Anyone has some cool code to match something like this: If iswatcher is then check if subject contains return 1; else return 0; I cant get this simple stuff to work, perl isn't my thing :-) Regards - RT 4.4 and RTIR training sessions, and a new workshop day!

Re: [rt-users] Postgresql 4.4.1 slow queries?

-users [mailto:rt-users-boun...@lists.bestpractical.com] För Joel Bergmark Skickat: den 28 september 2016 16:58 Till: rt-users@lists.bestpractical.com Ämne: Re: [rt-users] Postgresql 4.4.1 slow queries? Hahaha, i used mysql syntax first "use rt4;" of course that messed it up :) Below is

Re: [rt-users] Match isWatcher and part of subjectline

} Regards, Från: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] För Joel Bergmark Skickat: den 5 oktober 2016 15:25 Till: rt-users@lists.bestpractical.com Ämne: [rt-users] Match isWatcher and part of subjectline Anyone has some cool code to match something like this: If iswatcher is t

Re: [rt-users] Postgresql 4.4.1 slow queries?

Ämne: Re: [rt-users] Postgresql 4.4.1 slow queries? On Tue, 2016-09-27 at 07:52 +, Joel Bergmark wrote: > Hi, >   > After upgrading to version 4.4.1 i have noticed that the SQL-queries > takes significant longer time to produce a result, on average on my > system, running Ubu

[rt-users] Postgresql 4.4.1 slow queries?

Hi, After upgrading to version 4.4.1 i have noticed that the SQL-queries takes significant longer time to produce a result, on average on my system, running Ubuntu 14.04 LTS, Postgres 9.3, Apache with perlmod. 8 gigram and plenty of CPU in a vmware cluster on SSD:s (likely not a hardware

Re: [rt-users] Extension QueChangeonUpdate

I have updated the wiki after testing the script on a Ubuntu-server, it still work! Also updated the wiki link to an old zip-file found in the archive. Everything ok :-) Regards Från: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] För Joel Bergmark Skickat: den 27 oktober 2016 12

[rt-users] rt-crontool on condition x change queue

ot;Newqueue" I know its not really under rt::action but is there a way to call upon rt::queue from this? Tried a bunch of different syntax but get "RT::Queue::Prepare Unimplemented in main." [Beskrivning: T3]<http://www.t3.se/> JOEL BERGMARK Thirdline support joel.bergm

Re: [rt-users] rt-crontool on condition x change queue

-users] rt-crontool on condition x change queue Le 18/10/2016 à 11:03, Joel Bergmark a écrit : Hi, Just a quick one this time, is there any easy way to use rt crontool get something like this working: /opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Queue = 'X' AND (Status=

[rt-users] Extension QueChangeonUpdate

Hi all, Have anyone running RT 4.4 dared to use this extension? If so does it work with the installation script on RT 4.4.X? Looks like last updated at 2014. https://rt-wiki.bestpractical.com/wiki/Extension_-_Queue_Change_On_Update Or perhaps someone has a way to achieve the same with

[rt-users] Best way to deal with unwanted auto notifications?

Hi, I have a problem with "On Correspondance Notify Requestor". In some cases we have a requestor like but we get replys from hence the global rule "On Correspondance Notify Requestor" applies and sends a mail to the random@ causing a bit of confusion.

[rt-users] RT Stats, whats your best way to do it?

! I wish you all a happy holiday! Regards, Joel Bergmark Telecom3 Sverige AB [Beskrivning: T3]<http://www.t3.se/> JOEL BERGMARK Thirdline support joel.bergm...@t3.se<mailto:joel.bergm...@t3.se> | www.t3.se<http://www.t3.se/> [Beskrivning: T3]<http://www.facebook.com/page