--- Danie Marais [EMAIL PROTECTED] wrote:
Matt,
Maybe I am daft, but the SSL cert sites I looked at
listed it at $399 per
year. Where can you get $20 certs?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
On Behalf
Of Matt Westfall
Sent: 26
--- On Fri, 5/23/08, Kimberly McKinnis [EMAIL PROTECTED] wrote:
So here's my setup: I have an 'alert' email for
tickets, and a 'support'
email for tickets. Alert cc's our cell phones (via
/etc/aliases) and
sets the ticket to a high priority (via a scrip based on
to: email
headers) .
--- On Fri, 5/23/08, Kimberly McKinnis [EMAIL PROTECTED] wrote:
Yes please! I'll drop it onto my RT testbed and see how
it incorporates
into the system. I originally thought there must be a
simpler way to do
this, but procmail wasn't working out either.
I've written a multi purpose
Would it be possible to have a totally canned RT, perhaps with its own perl
with all the modules needed, and installed via some sort of web based
installer? Consider the following scenario: I have a web/domain provider who
handles my storage needs, such as godaddy.com. I have tons of web
I'm trying to install the latest/greatest RT (3.8.1) on a new slackware 12.2
system.
The 'make fixdeps' will fail due to dependencies:
DBIx::SearchBuilder = 1.54...MISSING
I believe this might be due to a related missing requirement which shows up
earlier before the final failure:
--- On Tue, 12/30/08, Jesse Vincent je...@bestpractical.com wrote:
From: Jesse Vincent je...@bestpractical.com
Subject: Re: [rt-users] fixdeps errors: DBD::SQLite and DBIx::SearchBuilder
To: Joseph Spenner joseph85...@yahoo.com
Cc: rt-users@lists.bestpractical.com
Date: Tuesday, December 30
Ruslan:
Thanks for the tip. Forcing SQLite succeeded, and 'make fixdeps' took care
of the rest. I think I'm almost there.
My next/current problem is with FastCGI. My rt-test-dependencies indicate it
should work. However, when I add these lines to my httpd.conf as described in
the doc at
--- On Wed, 12/31/08, Joseph Spenner joseph85...@yahoo.com wrote:
From: Joseph Spenner joseph85...@yahoo.com
Subject: Re: [rt-users] fixdeps errors: DBD::SQLite and DBIx::SearchBuilder
To: rt-users@lists.bestpractical.com
Date: Wednesday, December 31, 2008, 9:55 AM
Ruslan:
Thanks for the tip
I successfully migrated a RT 2.0.15 system to RT 3.8.1. Everything worked
quite well, with only 2 small stumbling blocks:
1) The importer didn't like to import tickets/queues that were disabled. So, I
re-enabled all the queues, did a new dump/import. All went well.
2) I had to modify how
--- On Tue, 1/6/09, Duane Hill d.h...@yournetplus.com wrote:
From: Duane Hill d.h...@yournetplus.com
Subject: Re: [rt-users] RT2.0.15 to RT3.8.1
To: rt-users@lists.bestpractical.com
Date: Tuesday, January 6, 2009, 11:06 AM
On Tue, 6 Jan 2009, Joseph Spenner wrote:
Where is it getting
--- On Tue, 1/6/09, Joseph Spenner joseph85...@yahoo.com wrote:
From: Joseph Spenner joseph85...@yahoo.com
Subject: [rt-users] RT2.0.15 to RT3.8.1
To: rt-users@lists.bestpractical.com
Date: Tuesday, January 6, 2009, 10:48 AM
I successfully migrated a RT 2.0.15 system to RT 3.8.1. Everything
--- On Tue, 1/6/09, Joseph Spenner joseph85...@yahoo.com wrote:
--max_allowed_packet=128M as recommended at
http://wiki.bestpractical.com/view/PgToMySQL to get rid of
a 'max allowed packet' error I got.
What is the recommended max_allowed_packet size for RT3
I recently posted regarding some performance issues after a migration from
RT2.0.15 to RT3.8.1. I originally thought it might be a mysql issue, but I
think it's apache and the Mason FCGI. The system will be practically 100% idle
until I view a ticket. While the ticket is slowly coming up in
I have a queue called Widgets with 2 keywords selectors:
Resolution Type
Widget Type
I'd like to perform a search in Query Builder (advanced), such that I can
search for a specific Resolution Type , but with an OR operator so it will
turn up 2 different possible widgets. I'm not sure if I
I've recently migrated from RT2.0.15 to RT3.8.1.
I have a queue with certain keywords defined. In RT2, if I wanted to search a
queue with those keywords as a criteria, I would first add the queue to the
search criteria. Upon applying that, and the screen refreshed, the keywords
would be
--- On Fri, 1/16/09, Stephen Turner stur...@mit.edu wrote:
From: Stephen Turner stur...@mit.edu
Subject: Re: [rt-users] SearchBuilder permissions
To: Joseph Spenner joseph85...@yahoo.com, RT-Users@lists.bestpractical.com
Date: Friday, January 16, 2009, 10:24 AM
On Thu, 15 Jan 2009 17:55:57
I've been having pretty good success with my import, but am curious about the
'incremental' update. In the README, it states:
===
rt-2.0-to-dumpfile NEWDIRNAME since 2003-01-01
(replace that date with the date before the initial export)
Then execute:
dumpfile-to-rt-3.0 NEWDIRNAME
Is there a way to blast the rt3 mysql database such that it will be just like a
fresh new unpopulated rt3?
I know I could dropdb, but that would blow away all the table structure, etc.
Thanks!
___
--- On Thu, 1/22/09, Kim Flowers (Mr.) kflow...@latticesemi.com wrote:
From: Kim Flowers (Mr.) kflow...@latticesemi.com
Subject: [rt-users] Slow RT 3.8.2 GUI through SPARC/Solaris Firefox 3?
To: rt-users@lists.bestpractical.com
Date: Thursday, January 22, 2009, 1:55 PM
Has anyone else had
I'm using 2.0.15. Before throwing me under the truck, please read since I
suspect this doesn't have anything to do with the old version of RT. :)
Recently, I often experience a situation with certain people when they email RT
to create a ticket. The body of the message appears in the ticket
My RT3 works great, but I have an apache config question regarding the default
page.
I often want to connect into my RT via SSH. I do this by building an ssh port
forward-- something like:
ssh -l joseph -L 10080:10.4.5.6:80 ip.of.external.system
Then if I http://127.0.0.1:10080 I would like
I'm about to build a new RT3, latest greatest 3.8.8. My plan is to use CentOS
5.4. Is there any advantage (disadvantage?) to using 64bit OS? I can use
32bit or 64bit, but want to use whatever would be best and/or least problematic.
Thanks!
If life gives you lemons, keep them-- because
Upon nearly completing my RT installation, and running:
# make initialize-database
I got the message:
==
[Tue Jul 27 17:12:29 2010] [error]: The RTAddressRegexp option is not set in
the config. Not setting this option results in additional SQL queries to check
whether each address belongs to
to be a regular expression that ALL email
addresses that send stuff to RT will validate through.
Hope this helps!
Mike.
On Tue, Jul 27, 2010 at 1:35 PM, Joseph Spenner joseph85...@yahoo.com wrote:
Upon nearly completing my RT installation, and running:
# make initialize-database
I got
If life gives you lemons, keep them-- because hey.. free lemons.
--- On Tue, 7/27/10, Mike Johnson mike.john...@nosm.ca wrote:
From: Mike Johnson mike.john...@nosm.ca
Subject: Re: [rt-users] RTAddressRegexp - not clear to me
To: Joseph Spenner joseph85...@yahoo.com
Cc: rt-users
--- On Tue, 7/27/10, Mike Johnson mike.john...@nosm.ca wrote:
From: Mike Johnson mike.john...@nosm.ca
Subject: Re: [rt-users] RTAddressRegexp - not clear to me
To: Joseph Spenner joseph85...@yahoo.com
Cc: rt-users@lists.bestpractical.com
Date: Tuesday, July 27, 2010, 11:56 AM
You need to include
--- On Fri, 8/6/10, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote:
Precisely. RedHat is bad at not clobbering newer versions
of modules
(RPM has the ability to run prep scripts, which could check
to see that
the version being replaced is not newer than the package to
be
I'm using RT 3.8.8 with postfix 2.3.3, on CentOS 5.4 64bit.
When RT sends email, the To: address is populated with 'undisclosed
recipients'. It doesn't really cause a problem unless people do reply all,
which will cause the 'undisclosed recipients' to appear in the To: field of the
reply.
I
--- On Tue, 9/21/10, Kevin Falcone falc...@bestpractical.com wrote:
On Tue, Sep 21, 2010 at 12:04:28PM -0700, Joseph Spenner wrote:
I'm using RT 3.8.8 with postfix 2.3.3, on CentOS 5.4 64bit.
Are you sure about the postfix part (See below)?
I noticed the sendmail messages in the logs
--- On Thu, 10/21/10, Albert Shih albert.s...@obspm.fr wrote:
Hi all
I'm using RT 3.8.8
On reply RT reopen the ticket. I would like to known if it's possible to
make RT don't reopen a resolved ticket but send a message
Many people don't known the «compose» button and only known «reply»
When using RT 3.8.8, is it possible to have a scrip which will auto respond to
the requestor only if the requestor is from a certain domain?
ie: only send an Auto Respond (new ticket created) if the requestor is from
foo.com?
--- On Fri, 11/5/10, Jesse Vincent je...@bestpractical.com wrote:
From: Jesse Vincent je...@bestpractical.com
Subject: Re: [rt-users] Why I am recommending 3.6 over 3.8 to my boss
To: Wes Modes wmo...@ucsc.edu
Cc: RT Users rt-users@lists.bestpractical.com
Date: Friday, November 5, 2010, 10:22 AM
I'm using RT 3.8.8 and would like to create a template to be used at the time
of resolving the ticket. It should contain:
Ticket number
Resolver name
I believe the ticket number is pretty simple: #{$Ticket-id()}
But is there a way to get the name/email address of the person who resolved the
--- On Wed, 12/15/10, Kevin Falcone falc...@bestpractical.com wrote:
On Tue, Dec 14, 2010 at 02:04:30PM
-0800, Joseph Spenner wrote:
I'm using RT 3.8.8 and would like to
create a template to be used at the time of resolving the
ticket. It should contain:
Ticket number
If life gives you lemons, keep them-- because hey.. free lemons.
--- On Thu, 12/16/10, Kevin Falcone falc...@bestpractical.com wrote:
From: Kevin Falcone falc...@bestpractical.com
Subject: Re: [rt-users] getting the Resolver Name / address into a template?
To:
--- On Fri, 12/17/10, Kevin Falcone falc...@bestpractical.com wrote:
(is there a way to get the
[rt.foo.com #287] from not showing up?)
No, RT is going to stick that into generated mail because
it wants to
protect itself if the mail comes back in
Also, how would I change the
--- On Tue, 1/4/11, Andy Graybeal andy.grayb...@casanueva.com wrote:
Greetings,
I need a recommendation for backing up RT.
I am planning on using a cron job to run mysqldump to dump
the db, then rsync the db and /etc/ conf files to a host
that runs a backup job every night to tape.
When I used RT2, I had 2 perl scripts I ran daily from cron which gave status
on tickets:
1) sent a list of unassigned tickets to certain people I defined.
2) sent a reminder to people with unresolved tickets, with their ticket numbers.
Do similar scripts exist somewhere for RT3?
Thanks!
--- On Fri, 1/28/11, Kenneth Crocker kfcroc...@lbl.gov wrote:
From: Kenneth Crocker kfcroc...@lbl.gov
Subject: Re: [rt-users] scripts for daily notifications for unassigned and
unresolved tickets
To: rt-users@lists.bestpractical.com
Date: Friday, January 28, 2011, 11:00 AM
Joseph,
If you're
--- On Mon, 1/31/11, Kevin Falcone falc...@bestpractical.com wrote:
http://img825.imageshack.us/img825/4595/dashboardo.png
From the setup above, I suspect I should
get a daily list of new and open tickets at 18:00
GMT. (technically it's new OR
open, but the search does
I'm using RT 3.8.8, and am getting warnings about the RTAddressRegexp option
is not set in the config.
If I understand correctly, I don't need to worry about it since I never plan to
have any queues set up to auto respond with an On Create scrip. But I still
see the messages in root's email
On Mon, Jan 31, 2011 at 08:39:47AM
-0800, Joseph Spenner wrote:
--- On Fri, 1/28/11, Kenneth Crocker
kfcroc...@lbl.gov
wrote:
From: Kenneth Crocker kfcroc...@lbl.gov
Subject: Re: [rt-users] scripts
for daily notifications for unassigned and unresolved
tickets
--- On Mon, 2/7/11, Chris Barnes chris-bar...@tamu.edu wrote:
* if a ticket is created using the RT interface, the
default queue should be helpdesk.
What do I need to change to make this happen?
Chris:
If you log in, and select 'preferences', and 'settings', you can select your
--- On Mon, 4/11/11, Paul Fincher pfinc...@ghs.com wrote:
From: Paul Fincher pfinc...@ghs.com
Subject: [rt-users] Having RT ignore internal email not associated with a ticket
To: rt-users@lists.bestpractical.com
Date: Monday, April 11, 2011, 11:52 AM
Hi all, We are getting ready to bring RT
I'm using RT 3.8.8 and trying to modify my RTAddressRegexp such that the
following get matched:
blue-ho...@domain.com
blue-...@domain.com
blue-tr...@domain.com
red-ho...@domain.com
red-eng...@domain.com
red-b...@domain.com
th...@domain.com
My goal is to catch anything beginning with blue- or
On Wed, Oct 26, 2011 at 10:21:42AM -0700, Joseph Spenner wrote:
When using the RSS feed option to view a queue, is it possible to
configure the results such
that the entry listed under each ticket is the most recent entry rather
than the first entry
in the ticket?
You'll need
Kevin Falcone falcone at bestpractical.com writes:
On Wed, Oct 26, 2011 at 10:21:42AM -0700, Joseph Spenner wrote:
When using the RSS feed option to view a queue, is it possible to
configure the results such
that the entry listed under each ticket is the most recent entry rather
than
Years ago, I had RT2 running and using 'keywords' for various queues.
I'm now just trying to do this same sort of thing in RT 3.8.8 but having
difficulty finding the corresponding functionality. My guess would be
CustomField, but if this is the case it is not very intuitive. Is it called
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Thursday, February 16, 2012 9:11 AM
Subject: Re: [rt-users] setting up keywords in RT 3.8.8
On Thu, Feb 16, 2012 at 07:52:55AM -0800, Joseph Spenner wrote:
Years ago
From: Joseph Spenner joseph85...@yahoo.com
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thursday, February 16, 2012 10:19 AM
Subject: Re: [rt-users] setting up keywords in RT 3.8.8
From
I'm using RT 3.8.8 and am curious if it is possible to create a search and
present it on another web page as a link.
For example, I have certain RT queues for products. On an internal product
page, I'd like to have a link: Click here to see all RT support tickets for
this product. If they
%27
or
http://rt.yoyodyne.com/Search/Results.html?Query='CF.{Product
code}'LIKE'CCT0104F'
You can do more complex searches too.
Gerard
On 2012-03-02 18:44, Joseph Spenner wrote:
I'm using RT 3.8.8 and am curious if it is possible to create a search and
present it on another web page as a link
From: Thomas Sibley t...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Friday, March 2, 2012 11:59 AM
Subject: Re: [rt-users] Simple search link creation?
On 03/02/2012 01:53 PM, Joseph Spenner wrote:
Gerard:
Thanks! That's exactly what I
From: Thomas Sibley t...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Friday, March 2, 2012 1:14 PM
Subject: Re: [rt-users] Simple search link creation?
On 03/02/2012 02:56 PM, Joseph Spenner wrote:
I was thinking this initially, but it appears
I'm using RT 3.8.8 and am curious whether RT records login history of users
logging into the web interface.
?
Thanks!
If life gives you lemons, keep them-- because hey.. free lemons.
Is there a way to create a ticket, or some code I can apply to my existing RT
installation such that I can create a ticket in RT and have it display the
priority ! in Outlook? I'm using RT 3.8.8.
Thanks!
__
If life gives
From: k...@rice.edu k...@rice.edu
To: Joseph Spenner joseph85...@yahoo.com
Cc: RT- us...@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Tuesday, August 14, 2012 11:16 AM
Subject: Re: [rt-users] RT, and the priority flag in Outlook?
On Tue, Aug
If life gives you lemons, keep them-- because hey.. free lemons.
~heart~ Sticker fixer: http://microflush.org/stuff/stickers/heartFix.html
From: k...@rice.edu k...@rice.edu
To: Joseph Spenner joseph85...@yahoo.com
Cc: RT- us...@lists.bestpractical.com rt
Ok, as a simple test, I made a custom template for correspondence named
Correspondence High Priority:
--
RT-Attach-Message: yes
X-Priority: 1 (Highest)
X-MSMail-Priority: High
{$Transaction-Content()}
--
Basically, I copied the Correspondence template and added the 2 X-priority
lines.
I added
From: Thomas Sibley t...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Wednesday, August 15, 2012 9:40 AM
Subject: Re: [rt-users] RT, and the priority flag in Outlook?
On 08/15/2012 09:27 AM, Joseph Spenner wrote:
Ok, as a simple test, I made
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