Hi RT user followers !
I need your help on my scrip creation.
Here is my need :
I would like to delete a Cc address if this address is the same that the
RT queue response mail address.
We are running RT 3.8.11 (update to RT 4.2.x is currently not an option)
I need that because the email dom
Hi,
Two sperate emails are usefull two clarify the two roles (Correspond and
Comment a ticket). When you select correspond, an email will be sent two
the requestor and Ccs of the ticket whilst nothing will be sent to the
requestor when using comments. It is usefull if you use a queue to
corre
se rich...@test.com <mailto:rich...@test.com> as Admin
cc, it states it will create a mail loop. There is no other user,
with that email.
I have tried changing the RT_SiteConfig.pm, searching the
database, etc. No luck
Thanks in advanced.
On Tue, May 19, 2015 at 7:59
:
On Mon, May 18, 2015 at 7:15 AM, Loïc Cadoret wrote:
Yes RT_SiteConfig.pm sorry, it was what wanted to say ;)
It IS what you said. Its just that what I wrote refers to both files,
so I wanted to be clear about which one to edit (RT_SiteConfig.pm) vs.
use as reference (RT_Config.pm). Sorry
If I understand correctly what you want to do, search for tickets that
have been updated between two dates, you should use the Query Builder
(something like LastUpdated > '2015-05-16' AND LastUpdated <
'2015-05-18' should match your query).
You can play with a large panel of criterias and by u
Yes RT_SiteConfig.pm sorry, it was what wanted to say ;)
Loic Cadoret
IT Technician
Keyyo
Le 18/05/2015 13:04, Jaime Kikpole a écrit :
There is a regular expression in RT_Config.pm. Look for it, read the
directions, and then make any needed adjustments in RT_SiteConfig.pm (not
RT_Config.pm.)
Hi Richard,
What email adress would you like to change ? Is it the one used by a
queue when commenting or responding to a ticket or the one used by RT
system ?
For the first part of my answer, check out in the queue configuration
directly in the WebUI, for the second part, check out the
RT
from one office to another (and the only person who can
decide where it goes next is the agent in the office sending it).
On Mon, May 4, 2015 at 7:54 PM, Loïc Cadoret <mailto:lcado...@keyyo.com>> wrote:
Hi Geico,
1. Is there some documentation on how to set up multiple queues
Hi Geico,
1. Is there some documentation on how to set up multiple queues? Our
university has several different offices that need separate queues, and
while allusions are made to queues and associated lifecycles, I could
not find much on how to set up independent queues in the first place.
>
Hi,
I think you should look at the rights granted in your queue. I guess
that remove the right to "modify ticket" should help. To be sure about
what to do and know the properties of each rights, I suggest you to read
the documentation here :
http://requesttracker.wikia.com/wiki/QueueSpecificR
time,
Best regards
Loic Cadoret
IT Technician
Keyyo
Le 06/03/2015 18:10, Alex Vandiver a écrit :
On Fri, 06 Mar 2015 12:42:38 +0100 Loïc Cadoret
wrote:
Greetings rt-users followers,
I would like to create a script that check out if the max attachment
size of a response is reached and if so, se
Greetings rt-users followers,
I would like to create a script that check out if the max attachment
size of a response is reached and if so, send an autoreply to the
requestor informing him that his documents are too heavy. Indeed,
customers send documents to our customer services but sometimes
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