...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
cleanup code:
Any hints?
TIA
MH
--
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http://bestpractical.com
Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
--
MHC SoftWare GmbH
Fichtera
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Thanks, this solved it. So the wiki page entry is buggy:
http://requesttracker.wikia.com/wiki/UserConfigurableRefreshPeriods
Thats where I got it from by cutpaste ...
Am 24.02.2012 17:17, schrieb Kevin Falcone:
On Fri, Feb 24, 2012 at 04:50:44PM +0100, Matthias Henze wrote:
I've read around
What do I have to do to get this?
TIA
MH
--
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http
-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
--
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0
You are really funny. My problem is that I'm unable to identify the
templates which are being used ... As I've touched none of the templates
scrips and conditions I've a more or less fresh setup.
Am 28.02.2012 16:28, schrieb Ruslan Zakirov:
On Tue, Feb 28, 2012 at 01:24, Matthias Henze li
SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
Am 25.06.2012 16:33, schrieb Kevin Falcone:
On Sun, Jun 24, 2012 at 02:46:55PM +0200, Matthias Henze wrote:
I've setup my asterisk with an IVR which allows customers to open
tickets by phone. These tickets are sent from an special internal e-mail
address. I don't want RT to send an auto reply
HR Coburg: B2242
Geschäftsführer: Matthias Henze
Can some one please help? I'm clueless :(
m 23.07.2012 19:16, schrieb Matthias Henze:
Hi,
I use fetchmail with mailgate as MDA. With some mails I get: MDA
returned non zero status 75.
How can I fix this?
TIA
Matthias
--
MHC SoftWare GmbH
Fichtera 17
96274
Am 24.07.2012 20:09, schrieb Thomas Sibley:
On 07/24/2012 10:59 AM, Matthias Henze wrote:
Can some one please help? I'm clueless :(
m 23.07.2012 19:16, schrieb Matthias Henze:
Hi,
I use fetchmail with mailgate as MDA. With some mails I get: MDA
returned non zero status 75.
How can I fix
Am 24.07.2012 20:39, schrieb Thomas Sibley:
On 07/24/2012 11:34 AM, Matthias Henze wrote:
Well ... RT logs nothing. I've set:
Set($LogToFile, 'debug');
Set($LogToFileNamed, 'rt.log');
Set($LogDir, '/var/log/request-tracker4');
You've restarted RT since then?
Restarted
Am 24.07.2012 22:27, schrieb Thomas Sibley:
On 07/24/2012 11:59 AM, Matthias Henze wrote:
When I tell fetchmail to be verbose I see:
/usr/bin/rt-mailgate: temp file is '/tmp/P1i3k63lRt/bJsSdLS5vw'
/usr/bin/rt-mailgate: connecting to
http://rt.mhc.loc/rt//REST/1.0/NoAuth/mail-gateway
--
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
We're hiring! http://bestpractical.com/jobs
: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
/path/to/new/rt
$ sbin/rt-setup-database --action upgrade --dba XXX
--prompt-for-dba-password --upgrade-from 4.0.7 --upgrade-to 4.2.6
where XXX is the name of the database user that can alter the state of
the new database.
On 25 July 2014 22:08, Matthias Henze li...@mhcsoftware.de
mailto:li
will/should be used for external communication.
Perhaps some one can help.
TIA
Matthias
--
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
Am 28.07.2014 um 18:15 schrieb Alex Vandiver:
On 07/26/2014 10:44 AM, Matthias Henze wrote:
Key and certificate get detected and displayed by the queue. I want all
messages to be signed. When I enable Sign all auto-generated mail.
auto-generated mails get signed and the destroyed
Am 28.07.2014 um 19:13 schrieb Matthias Henze:
Am 28.07.2014 um 18:15 schrieb Alex Vandiver:
On 07/26/2014 10:44 AM, Matthias Henze wrote:
Since I've enabled s/mime no answers get sent out any more by e-mail.
Auto generated mails are sent. What causes this?
What do you mean by no answers get
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
Am 29.07.2014 21:33, schrieb Alex Vandiver:
On 07/29/2014 08:23 AM, Matthias Henze wrote:
Am 28.07.2014 um 22:57 schrieb Alex Vandiver:
What version of MIME::Parser? You can check by running
perl -MMIME::Parser\ 99
root@rt:~# perl -MMIME::Parser\ 99
MIME::Parser version 99 required
Am 30.07.2014 um 17:07 schrieb Alex Vandiver:
On 07/30/2014 02:16 AM, Matthias Henze wrote:
OK, I see ... here are the results:
[snip]
All tests passed, meaning that whatever problem you're having does not
affect our tests, which include sending mail via S/MIME
and on
close in the condition drop down field?
TIA
Matthias
--
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
--
RT Training - Boston
configuration is resolved or
rejected).
On 6 August 2014 18:03, Matthias Henze li...@mhcsoftware.de
mailto:li...@mhcsoftware.de wrote:
Hi,
when I close a ticket no mail is sent out to the requestor. I've checked
that there is a scrip On Resolve Notify Requestors with the condition
: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
Thanks! Found the problem. The template was name - for what reason ever
- with my username instead of Resolved. I renamed it to Resolved and
every thing works as expected. Thanks again!
Am 06.08.2014 um 19:01 schrieb Kevin Falcone:
On Wed, Aug 06, 2014 at 03:01:29PM +0200, Matthias Henze wrote
Hi,
how can an AGENT reopen a closed (NOT resolved, closed) ticket?
TIA
Matthias
--
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
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