Todd Chapman wrote:
On Thu, Jun 29, 2006 at 11:44:39AM -0400, Timothy Smith wrote:
The combobox custom field type in 3.6.0 is a great idea and I'd love to be able
to put it to use. Unfortunately, clicking on the drop-down arrow makes the
browser scroll to the top of the page, which destroys
Steven McDonald wrote:
Anyway the problem I have is all the submit buttons, login, Create,
Go, Search, New Ticket in, Modify Group rights etc etc do not
seem to be displaying correctly, they are not the nice rounded edge
buttons from previous versions of RT. They consists of two square boxes
Steven McDonald wrote:
In my case there is
no customized CSS. I agree that the browser(s) may be providing some CSS
customization but why would they produce different results depending on
whether I run RT3.6 in 3.4-compat mode compared to 3.5-default mode.
Ah, I see why. RT 3.4.5 and the
Drew Taylor wrote:
I've been doing this a lot lately - I've personally restored 5-6
pages/day over the last several days. One question for the admins: how
do I get a wiki account and then login? I'd like to have the changes
recorded as being done by me (yes, I like to be accountable for my
Roedel, Mark wrote:
Is anybody else seeing messages get corrupted (weird line wrapping,
spaces inserted, whole chunks of text missing) if they're edited in the
wysiwyg editor using IE7? We're not seeing any similar issues with
Firefox or Safari...
Yes, we've noticed this a few days ago, but
On 07/22/2010 04:37 PM, Max Bern wrote:
After checking the MySQL databases, we discovered the the user database
was empty, no superuser, no nothing. How can we manually add the
root/password superuser to the MySQL table so that we can log into the
system?
It sounds like the make initdb step
Please make sure to keep replies on the list. Thanks.
On 07/22/2010 04:44 PM, Max Bern wrote:
$ /usr/sbin/rt-setup-database --action init
is this the step you were talking about? we just tried it and it failed because
r...@localhost is denied entry.
No. The step I'm talking about is
On 08/06/2010 05:03 PM, Victor Victrolla wrote:
Quantifier follows nothing in regex; marked by-- HERE in m/*--
HERE @rt.censored.com/ at
/www/php5/rt.censored.com/rt/bin/../lib/RT/EmailParser.pm line 331.
Can we see your RT_SiteConfig.pm? Also, what version of RT? It looks
like you might
On 08/06/2010 08:23 PM, Victor Victrolla wrote:
I was actually pretty confused about what the RTAddressRegexp should
look like, and how it should be written (in quotes, in //'s, etc).
Set($RTAddressRegexp , '*...@censored.com');
Quotes are fine. The problem is indeed that *...@censored.com
On 08/16/2010 09:34 AM, David Chandek-Stark wrote:
I have a second installation of RT which is not under /opt/rt3. What
are required parameters for MakeMaker to get this to work. I have
tried PREFIX/opt/rt3-pnb, and this is what happens:
Instead of setting PREFIX, set RTHOME to /opt/rt3-pnb.
On 09/09/2010 03:47 PM, Emmanuel Lacour wrote:
On Thu, Sep 09, 2010 at 01:57:22PM -0400, Jerrad Pierce wrote:
Also, the wiki is the authoritative place to look for tweaks, not CPAN.
Not everything is an extension, and not all extension authors post to CPAN.
note that also not all RT cpan
On 19 Oct 2010 11:52, Andrew Marosi wrote:
I’ve been searching around but unable to locate the correct parameters
for having more than one LDAP server to have EmailCompletion check
against. Here’s the snippet from my RT_SiteConfig.pm:
RTx-EmailCompletion doesn't support multiple LDAP servers
On 20 Oct 2010 14:23, Joe Landman wrote:
So if user j...@xyz.com wants to query the database, they can do it,
only for the support queue, but not for the other queues?
Yes, you want to grant rights at the queue-level rather than the global
system level. Go to Configuration Queues [Select a
It really sounds like you want the Self Service interface that users get
when they are unprivileged.
Thomas
On 26 Oct 2010 12:29, Daniel Swan wrote:
Hi everyone,
I have had a look through the archives, as well as a poke around the code.
I'd really like to deploy RT with a minimised
You want Dashboards, which first appeared in RT 3.8.0. They can email
out reports based on ticket searches, graphs, etc.
See: http://wiki.bestpractical.com/view/ManualDashboards
Thomas
On 26 Oct 2010 14:25, Jon Davis wrote:
Quick question. Is there a way / a module / a something - to
A custom localization (.po) is a lot cleaner, and not hard.
Copy po/rtfm.po to po/en.po (to create an English localization) and then
run the script on it from http://wiki.bestpractical.com/view/RenameRTFM.
Make sure the modified output gets moved to po/en.po and then restart RT.
Thomas
On 26
Hi folks,
In the very near future we're planning to move the RT wiki from our own
simple wiki software to Wikia. Moving to Wikia should help tremendously
with the spam we're seeing. I've run a test conversion at
http://rttest.wikia.com, and it generally looks good to us. If you use
the wiki,
On 09 Nov 2010 10:23, Jason A. Smith wrote:
This works with a normal web browser, but with the Mobile UI extension
installed which autodetects the client browser and redirects to the
mobile area, I get the following error:
Can't call method id on an undefined value at
If all goes as planned, we'll be doing the final move to Wikia later
this week. Links to wiki.bestpractical.com will redirect to the
appropriate page at the new location, and we'll put up a read-only
archive of the old wiki somewhere.
Thomas
On 04 Nov 2010 13:01, Thomas Sibley wrote:
Hi folks
On 18 Nov 2010 11:38, Mark Goodge wrote:
Apologies if this is a FAQ, but I've searched the online documentation
and can't find any reference to it!
For some reason, we can't seem to send out attachments using our
installation of RT. Clicking reply and then adding an attachment seems
to
Links to wiki.bestpractical.com will redirect to the new location of the
pages, and a read-only archive of the old wiki is at located at
http://wiki-archive.bestpractical.com.
Enjoy!
Please keep mail to the lists when replying.
On 23 Nov 2010 04:43, Andy Jewell wrote:
It's worth noting that the user-names and passwords have not been migrated so
everyone will need to create a new account on wikia (I had thought they might
have been, but I suppose it's a good way to clear
On 26 Nov 2010 10:45, muell...@aschendorff.de wrote:
The full text search function is poor, I even would call it broken.
E.g. if you search auth you get nothing back.
I contacted Wikia staff and they filed a ticket with the techs to look
into the issue.
Thomas
On 14 Dec 2010 13:53, Kurt Engle wrote:
I have tried FirstCustomFieldValue('NotifyEmail') but it returns
nothing. But I can look at the ticket and it shows the value that I
would expect there.
FirstCustomFieldValues('NotifyEmail') returns this in the log file:
Template parsing error:
Yes, you can globally grant them the appropriate Show rights and no
modify rights.
Thomas
On 16 Dec 2010 08:39, Kiriaki Konstantinidou wrote:
Is it possible to have a user that will be able to login to the GUI and
have read-only access to all the tickets that are created in rt?
Thank you,
On 20 Dec 2010 09:31, Tollefsen, Lyle wrote:
Is it possible to include users Identity, Location and Phone numbers
info in the ticket metadata? I know I can grant ShowConfigTab and
AdminUsers to give access to this info, but I want access to be read
only and, ideally, visible when a ticket is
On 21 Dec 2010 17:59, Sandro wrote:
If anyone has any ideas on what else can cause this, I'd love to hear
from you. I need to get this to work properly so that others here can
start applying our design schemes to the page.
Provide error/access logs and apache conf or all we can do is blindly
On 24 Dec 2010 06:34, Payam Poursaied wrote:
When my users send HTML enable emails without any attachments, it works fine
(i.e. the AdminCCs get the copy of incoming correspond in HTML enabled
form). But if the correspond has any attachments, RT puts PRE /PRE
around $Transaction-Content() and
Thanks.
Lyle
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Monday, December 20, 2010 9:11 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Can I add user info
-0500
From: Thomas Sibley t...@bestpractical.com
On 24 Dec 2010 06:34, Payam Poursaied wrote:
When my users send HTML enable emails without any attachments, it
works fine (i.e. the AdminCCs get the copy of incoming correspond in
HTML enabled form). But if the correspond has any attachments
On 06 Jan 2011 16:32, seb...@gmail.com wrote:
Hello, I'm installing a 4.0rc1 instance for test purposes.
All steps when fine but when restarting apache i get this error:
Can't locate /opt/rt4/bin/webmux.pl in @INC (@INC contains:
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
On 11 Jan 2011 10:55, Chris Barnes wrote:
Which leads me to my question - is there any way to mark a ticket as
resolved *without* the end-user getting an email telling them that their
ticket has been closed?
Disable the relevant scrips before you mark the tickets resolved.
Thomas
On 11 Jan 2011 11:39, Jeff Blaine wrote:
When there's no CallbackName argument to a callback call,
what do I name my callback file?
Default. This is documented on the wiki's CustomizingWithCallbacks page.
Thomas
On 18 Jan 2011 19:29, Lee Hughes wrote:
I'm testing the RSS feeds feature in RT and noticed that I can update
the feed results in my RSS reader without logging into RT. I'm guessing
this is related to the NoAuth that is embedded in the feed location
URL. Is there a way to secure all RT RSS
On 21 Jan 2011 09:48, Nick Couchman wrote:
So, I just installed the RT-Extension-SaltedPasswords extension on two
RT 3.6.x installations (3.6.5 and 3.6.7) to protect against the
announced vulnerability. I followed the directions, and, upon adding
the line:
use
On 21 Jan 2011 09:48, Nick Couchman wrote:
So, I just installed the RT-Extension-SaltedPasswords extension on two
RT 3.6.x installations (3.6.5 and 3.6.7) to protect against the
announced vulnerability. I followed the directions, and, upon adding
the line:
Sorry, I missed the part where you
On 27 Jan 2011 22:36, Chris Herrmann wrote:
Actually, the problem is more with variables fullstop...
faredge@sirius:~$ rtqueryqueue=myrtqueue;export rtqueryqueue
faredge@sirius:~$ rt
rt list queue = '$rtqueryqueue'
Query:queue = '$rtqueryqueue'
No matches found
rt
If I run this by
On 31 Jan 2011 11:39, Joseph Spenner wrote:
Kenneth:
Thanks for the tip. I've been playing with it a bit, but I never get
the notification. My dashboard looks like this:
http://img825.imageshack.us/img825/4595/dashboardo.png
From the setup above, I suspect I should get a daily list of
On 02 Feb 2011 20:15, Tyler Morgan wrote:
How do I allow RT users to change their own passwords?
I search the wiki for change password and get this page:
http://requesttracker.wikia.com/wiki/ManualUsingWebInterface which seems
promising at Changing your own user information, but this is
On 03 Feb 2011 10:10, testwreq wreq wrote:
We have an RT 3.8.2 setup on linux centOS- We would like to be able to
block emailed tickets created from a certain domain (linkdn);
Can anyone advise the best way to do this?
This is usually best done at the level of your mail server. Consult the
On 04 Feb 2011 10:01, rtjoe wrote:
Update 3:
I tried to integrate fastcgi with the following settings:
# ip based virtual host
VirtualHost 192.168.112.23
# ServerName rt.example.com
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
# optional apache logs for RT
On 04 Feb 2011 10:02, Steve McStravick wrote:
We are rolling out RT 3.8.8 and have hit the following issues a couple
of times now, but not always!
Replies Sent out to our Requestors and Cc sometime show “Transaction
contains no content” when there IS content,
It might be helpful here to
On 07 Feb 2011 02:41, rtjoe wrote:
# THE WEBSERVER:
Set($WebPath , /);
Set($WebBaseURL , http://rt.example.com;);
You should replace the two lines above with just:
Set($WebDomain, rt.example.com);
Read perldoc etc/RT_Config.pm to find out why.
# THE DATABASE:
Set($DatabaseType,
On 07 Feb 2011 12:25, Chris Barnes wrote:
More noob questions :-O
We have 7 different queues to differentiate what type of problems we
deal with (sysadmin, helpdesk, a/v, etc).
I don't mind the drop down menu for queues listing these alphabetically,
but it would be REALLY nice if I could
On 07 Feb 2011 13:04, Chris Barnes wrote:
What do I need to change to make this happen?
This is a config option. Search for default queue in `perldoc
etc/RT_Config.pm`
But won't that change the option for BOTH the RT interface as well as
those that come in via email?
Quoting from the doc
On 08 Feb 2011 14:55, Mathieu Longtin wrote:
Looking at issues.bestpractical.com http://issues.bestpractical.com, I
noticed that for release tracking, you make a release ticket, and that
ticket depends on all open issues for that release.
I tried working like that here but I find it very
On 15 Feb 2011 13:27, Nick Kartsioukas wrote:
On Tue, 15 Feb 2011 12:03 -0500, Mark Lewis ma...@intellifuel.com
wrote:
RT was installed to: /var/www/htdocs/base/bin/rt/
The other website hosted here lives at: /var/www/htdocs/
I need RT accessible at: http://www.example.com/rt
In your
On 15 Feb 2011 14:38, Mark Lewis wrote:
I removed all the virtual host crap, and added:
Directory /var/www/htdocs/base/bin/rt
Options FollowSymLinks
AllowOverride None
/Directory
ScriptAlias /rt /var/www/htdocs/base/bin/rt
On 16 Feb 2011 10:40, Nicolas GUIOT wrote:
and I have the following in rt.log :
[Wed Feb 16 15:29:33 2011] [error]: error:couldn't parse head; error near:
Bonjour, (/usr/share/request-tracker3.8/lib/RT/Template_Overlay.pm:356)
Which is the beginning ot the PEC template :
Subject:
On 21 Feb 2011 11:40, Chris Hall wrote:
..so I've been racking my brain on this one for awhile. Any guidance is
appreciated. The aforementioned query works great, I just need to
integrate it into RT. However, the RT queries seem to (I'm sure for
good reason) strip off alot of that query to
On 21 Feb 2011 21:21, Chris Herrmann wrote:
If there is a more elegant way of doing this then please let me know.
The more elegant way to do this was posted by Nicôle Layne-Balram in the
previous response to Joanne. All you need to do to disable mail from a
global scrip is create a blank
My coworker Kevin answered your question the first time you asked it a
week ago.
http://lists.bestpractical.com/pipermail/rt-users/2011-February/068949.html
On 23 Feb 2011 09:18, sharon.belliv...@frb.gov wrote:
We are running RT 3.8.8. From the web interface, under Preferences, users
with
On 28 Feb 2011 14:36, Vance Walsh wrote:
So our $rtname is CA
When a ticket sits in our General Queue which we renames to Unassigned
any replies sent on those tickets use $Ticket which is CA # (ticket number)
When we move the ticket to our Desktop Queue and reply the subject
changes to
On 22 Feb 2011 20:30, b...@thecomputerclinic.ca wrote:
1. print a ticket stub to give to my customers when they drop their
computer off at our shop, print slip to go with printer and I also would
like to print stickers from a tag printer or similar to stick onto the
computer and parts
It'd be
On 28 Feb 2011 18:59, Thomas Smith wrote:
I just upgraded from RT 3.6.6 to 3.8.8 (yesterday, in fact).
Everything is working fine except that when I click on a few menu
options under Tickets I get a mod_security error:
[snip]
Is this query string of a normal length for these options?
Yes,
On 01 Mar 2011 09:03, Vance Walsh wrote:
Yes, you were correct and it is 3.8.8
Though when I remove the tag and select save changes it says it removed
the tag but it has not actually done so. When I return to that Queue it
shows up again.
What you're probably seeing is a caching bug we've
On 01 Mar 2011 08:04, mauricio.le...@planalto.gov.br wrote:
I made a scrip to set a value on CF when changing owner, but is not
working.
Does somebody can help me.
My code bellow:
use RT::Ticket;
use RT::CustomField;
my $Ticket = $self-TicketObj;
my $CFName = 'Tipo de Defacement';
my
You can have your servers (or something else) send email into RT just
fine. To parse the incoming message, you can do it in a scrip or with
something like RT-Extension-ExtractCustomFieldValues.
Thomas
On 02 Mar 2011 12:15, Ramsey, Todd (HCTRA) wrote:
Hello,
I have looked through the
You should be looking for a Gantt link at the top of search results or
in the ticket Links box.
Thomas
On 02 Mar 2011 16:43, Yan Seiner wrote:
I've been trying to get the JS Gantt extension working, and so far no joy.
I'm assuming it's supposed to show up somewhere on the dashboard. It
What RT and ExternalAuth versions are you running? ExternalAuth 0.08
doesn't work with RT 3.8.9. There's a development version of
ExternalAuth 0.08_01, which users have reported fixes the problem.
http://search.cpan.org/~falcone/RT-Authen-ExternalAuth-0.08_01/
Thomas
On 03 Mar 2011 09:58,
On 03 Mar 2011 13:03, Michael Polivanov wrote:
We have discovered a very unpleasant behavior of RT if used with
RT::Authen::External module with LDAP authentication enabled. The
problem is that sometimes a RT site visitor (no credentials entered,
no cookie set) gets automatically logged in
Please keep mail on the list, thanks.
On 03 Mar 2011 13:47, Michael Polivanov wrote:
Yes, there is one. I thought already that this might be a reason, but
the setup is SSL only, so i don't think the proxy thing will be able
to cache anything.
You should test your scenario without any proxies
On 03 Mar 2011 14:26, Michael Polivanov wrote:
Will do so. But i am still unsure how a proxy server can interfere a
SSL connection in my case. I mean if the files would be cached by the
proxy, i wouldn't see the requests in apache log, especially not for
NoAuth objects, but i saw the every
On 04 Mar 2011 10:06, Michael Polivanov wrote:
We have now tested it without proxy: same result, same problem. Can
this be a FastCGI issue?
1) Can you send your entire Apache config (not just the RT vhost part)?
Private mail to me is fine if you don't want to share it with the list.
2) Start
On 04 Mar 2011 12:56, Giuseppe Sollazzo wrote:
Just a question... had the user authenticated at least once?
If they aren't in the db or imported from ldap, there's no mention of
them in the RT users db hence incoming e-mails can't create tickets.
That's not entirely correct. RT autocreates
On 08 Mar 2011 20:12, Gilbert Rebeiro wrote:
Is it possible for to have the emails and attachments inline as they
were sent?
This is (unfortunately) not possible at the moment because RT doesn't
rewrite img tags which refer to CIDs. Support for that would be great.
Thomas
On 09 Mar 2011 19:25, Micah R Ledbetter wrote:
Should I file a bug report somewhere with what happened? I'd be happy to if
it would be helpful for someone.
What RT version are you actually running?
You claimed RT 3.8.8, but ExternalAuth 0.08 is known to work with that
and upgrading to
On 09 Mar 2011 17:57, m0bilitee wrote:
Hi folks, I'm trying to run rt 3.8.9 on CentOS 5.5, talking to Active
Directory on a Windows Server 2003 domain controller. I followed the
guide at the wiki
at http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome and got
everything working up to
On 15 Mar 2011 17:45, Dennis wrote:
If you want to see the core version, it is now live on
issues.bestpractical.com. The plugin for 3.8 will hopefully get
released this week, but we're busy trying to release lots of things.
Regarding hiding quotes replies in tickets all Ajax-like. What is
On 15 Mar 2011 18:18, Dennis wrote:
On Tue, Mar 15, 2011 at 3:03 PM, Thomas Sibley t...@bestpractical.com wrote:
The extension hasn't been released yet, but the feature is in 4.0.
Thomas
ETA if I may ask?
There isn't one. We're busy releasing 4.0, so it's not a high priority.
Thomas
On 16 Mar 2011 07:58, Narayanaswamy, Nagaraj wrote:
We have been running RT 3.8.7 on ubuntu 10.10 for about a month now and
almost all of our ticket creation is via the email interface. Our user’s
email client is Outlook and most of the time when our helpdesk responds
they answer via email
On 17 Mar 2011 20:53, Brian Dial wrote:
typical i want people who aren't authenticated via ldap to be autocreated.
seems every problem is solved with
Set($AutoCreateNonExternalUsers,1);
I just can't get it to go. I always get the emails back from mailer-daemon
Could not load a
On 18 Mar 2011 10:14, Lars Reimann wrote:
Hi all,
the following problem is very annoying:
RT Encodes Subject lines using the following concept:
Original example Header
Subject:
=?UTF-8?B?W3NlcnZpY2UubWV0YXdheXMubmV0ICM2NzAyOF0gU3BlaWNoZXJwbGF0eiBF?=
On 18 Mar 2011 10:39, Brian Dial wrote:
i thik i figured out the problem. It seems ExternalAuth was matching me to
an existing ldap user based on the real name.
I sent the message to rt queue from my comcast account and it appears as
Brian Dial briand...@comcast.net
My ldap entry is real
On 18 Mar 2011 12:31, Nick Porter wrote:
Hello. I've been Googling and wiki reading and following the sterling advice
of others but I have to admit I'm stuck and could do with some help.
I'm on Debain Squeeze, Apache2 and RT3.8 with MySQL
I've got it the web interface up and even
On 24 Mar 2011 12:55, Jon Baker wrote:
I spent yesterday going on and on with our project manager about how
wonderful the dashboard subscriptions are, and so we set up her RT account to
send her a daily dashboard e-mail. However, when she got the e-mail, it
looks terrible - in mine, it
On 25 Mar 2011 11:17, Kevin Falcone wrote:
On Fri, Mar 25, 2011 at 10:54:41AM -0400, JP White wrote:
Just did an upgrade from version 3.8.8 to 3.8.9 today in our development
environment. After an
apache service restart, RT came up with no problems.
When I display a ticket I am
On 30 Mar 2011 10:03, Francesco Tordini wrote:
Hi all,
in out RT installation, the software shows wrong dates both in the web
interface and in the logs.
Our configured timezone is Europe/Rome (CEST), while RT shows GMT.
You don't say where you configured your timezone. Have you actually
On 31 Mar 2011 09:59, Raphaël MOUNEYRES wrote:
The Firefox code is displayed in color on RT web interface, but the code
from IE is displayed all in black colour.
Now, when i forward the ticket to my LotusNotes messaging, BOTH codes
are displayed in colours.
So i beleive there is something to
On 31 Mar 2011 22:08, Rocel M. Lacida wrote:
Hello All,
Good Day!
It's my first to post a mail to the mailing list so bear with me. First
I am previous user of other ticketing system (Accord Trellis) and I have
many problems about it and upon searching on the net about what is best
On 04/05/2011 12:07 PM, Burton Simonds wrote:
What is the current status of rt 3.9? I noticed in the devel
repository there were a several there, but the release candidates for
RT4 seem to have more recent updates. Is 3.9 considered stable enough
for production? The reason I ask, is it
On 04/05/2011 02:02 PM, Scott T. Hildreth wrote:
Where is rc8, I don't see it in the devel directory?
Sorry, I typoed. rc7 is the latest.
Thomas
On 04/07/2011 09:43 AM, Mark Olliver wrote:
Hi,
I have searched for this and can not see anything different, i have
just done a clean install on RT 3.8.9 and only used an upgraded db
from 3.6.4. So i guess this must be coming from the DB, do you know
what table / field it would be in so
On 04/07/2011 10:14 AM, Jason A. Smith wrote:
On 04/07/2011 09:48 AM, john s. wrote:
Okay i tried to patch the file with the following command :
sudo patch rt-3.8.8-web2-style-sheet-logo.patch
I bet you need to specify -p1 to the patch command. The full output of
the patch command would
On 04/07/2011 10:08 AM, Mark Olliver wrote:
Hi,
I can load up the format ok but i dont see where to edit the WebPath
it does not display in RT?
This seems to be happening to all users anywhere a list of tickets is
presented in the column format.
As Kevin said earlier, the problem is that
On 04/07/2011 10:57 AM, Mark Olliver wrote:
Hi Thomas,
Not sure what format you are want me to paste,
The Format parameters of the saved search itself. You need to load the
saved search in the query builder UI, click on Advanced, and look at the
text in the Format box. The mailing list
On 04/07/2011 08:04 PM, Eli Guzman wrote:
== TL/DR ==
Installed RT 3.8.9 on a test RHEL server, and cannot seem to get
RT::Authen::ExternalAuth to properly work, please help!
Sorry for the bump to this topic, just needed to see if anyone can still
assist with
this issue. If this is a
On 04/08/2011 11:20 AM, elekistvan wrote:
Hi Christian,
Thanks for the answer. I tried all version of the query, but I always got 'No
matching results.' answers. However, I am pretty sure, that there are tickets
what would match for these queries:
On 04/10/2011 10:12 AM, elekistvan wrote:
I think I found it out, I sent a ticket with my problem:
http://issues.bestpractical.com/Ticket/Display.html?id=17076
Next time you create a ticket, please set your email address as the
requestor so we can contact you about it. I've replied there.
On 04/11/2011 12:43 PM, Eli Guzman wrote:
On the pastebin you may also notice that there is a message when httpd
services are initializing
stating that RT's GnuPG libraries couldn't successfully read your
configured GnuPG home directory
and thereupon Disables PGP support for RT. Could this
On 04/13/2011 02:56 PM, Yan Seiner wrote:
I've talking to our IT folks about running RT for work order tracking.
They're not opposed to a linux box per se, but currently they're 100% MS
Windows. At least one of their folks has linux experience.
Can anyone offer any insight into integrating
On 04/15/2011 08:52 AM, Luciano Silva wrote:
I have RT 3.8.9(applied the security patch to 3.8.10), Ubuntu server
10.04.
When a user click on iCAL sees this error on screen:
BEGIN:VCALENDAR CALSCALE:gregorian METHOD:publish PRODID:-//RT//
VERSION:2.0 X-WR-CALDESC;VALUE=TEXT:Due dates
Our release notes for each version are included in the release
announcement sent to rt-announce (which goes to rt-users and rt-devel).
We should definitely get them up on the website, but for now you can
browse or search the rt-announce list archives:
On 04/15/2011 11:23 AM, Giuseppe Sollazzo wrote:
Hi all,
I've been trying to use this scrip to auto close Nagios tickets upon
recovery:
http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages
The Script is launched, but there's an error
[Sat Mar 5 02:40:02 2011] [error]:
On 04/18/2011 08:58 AM, Wolfram Huettermann wrote:
use IO::File;
my $File = new IO::File/var/tmp/bar$id.html;
Abort(Could not open file!) unless $File;
$PageSource = $m-comp(/Ticket/foo.html, id = $id);
You want $m-scomp.
Thomas
On 04/17/2011 07:54 PM, Roman Plessl wrote:
Hi Everybody,
I'm using the REST interface of a large RT 3.8.8 installation to
communicate and fill in data from a CRM tool.
Is there a possibility to insert HTML comments instead of plain text
comments with this REST interface?
Does anybody
On 04/20/2011 10:20 AM, Chris Barnes wrote:
Ok, this is bizarre.
[snip]
Problem:
User2 locks his computer and goes to lunch. When he gets back from
lunch, his RT session is somehow magically logged in as ME.
Huh? How could that happen?
It gets even more bizarre - if he logs out of RT on
There's no need for elaborate schemes. Timezone, along with language, is
on the user About Me page.
Thomas
On 04/22/2011 03:57 PM, Mike Nelson wrote:
Thanks for the response Kenn. I agree with you about the user groups for
administering each queue big time saver. The pronlem I have is that I
cannot get the Configuration menu option to appear with a user who has
queue admin rights. I need that
On 04/29/2011 05:38 AM, john s. wrote:
Is it possible to Remove an old rt version to install a new one ?
You don't need to remove older versions to upgrade.
cause an update from 3.8.9 to 4.0 fails with the following error:
install-sh -m 0755 -o root -g www -d /opt/rt4/etc
[11:12:52] irctu
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