I'm assuming that the current 3.0 version of RTIR isn't compatible with RT
4.2.x at the moment. When can we expect to see a release of RTIR compatible
with the currently version of RT?
Thanks.
I'm assuming that the current 3.0 version of RTIR isn't compatible with RT
4.2.x at the moment. When can we expect to see a release of RTIR compatible
with the currently version of RT?
Thanks.
I'm assuming that the current 3.0 version of RTIR isn't compatible with RT
4.2.x at the moment. When can we expect to see a release of RTIR compatible
with the currently version of RT?
Thanks.
On viewing a ticket or the full ticket history I am receive an error
message:
Bizarre copy of UNKNOWN in sassign at
/opt/rt4/share/html/Ticket/Elements/ShowMessageStanza line 95.
Looks like the transaction contains a massive amount of data a user
pasted into the ticket. I have a search
I have random layout issues in IE10, but the text editor works fine if I
click on the box in the top right to expand the menu.
Just tried RT with IE10 Compatibility View enabled. Fixed the layout
issues, but broke the text editor just as in your screen shot.
Looks like you may need to run it
Hi. I'm using RT 4.0.5. I am trying to update the DueDate field with the
contents of a custom field with the datetime content. IT works fine on
creation of the ticket if I set the condition to On Transaction or On
Create but it doesn't update the DueDate field if the CF is modified
later. Any
Hi,
Does anyone know a simple method for the MakeClicky function to
only add [Lookup Host] into a ticket when it is a legitimate FQDN?
When people put a filename like
C:\programfiles\someprogram\someprogram.exe.config it decides that
someprogram.exe part is a domain and needs the [Lookup
this helps.
Kenn
On Wed, Oct 17, 2012 at 3:21 AM, Alex Young
alexyo...@housingpartners.co.uk wrote:
Seems displaying the Time Worked field and Time Estimated field on the
search results always displays it in minutes in 4.0.5. Does anyone else
see this behaviour or is it something wrong with our
to just display in hours, rather than weeks? As a
week to us is 5 days, 9am-5pm the weeks aren't really relevant.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex
Young
Sent: 16 October 2012 16:49
To: rt-users
Is it possible to set all times to display in hours, rather than
minutes? We have some tickets with thousands of minutes each, and it
would be much more useful to see search results as hours. Any idea if
it's possible in RT 4.0.5?
A search hasn't turned up anything useful.
Thanks.
might have it by then. I'm not home and at a customer site at the
moment.
Kenn
On Mon, Oct 1, 2012 at 2:34 AM, Alex Young
alexyo...@housingpartners.co.uk wrote:
I have very slightly modified the AutoUpdate Parents with TimeWorked
script
(http://requesttracker.wikia.com/wiki
I have very slightly modified the AutoUpdate Parents with TimeWorked
script
(http://requesttracker.wikia.com/wiki/AutoUpdate_Parents_with_TImeWorked
) to also update Time Estimated and Time Left.
Everything works fine, except it doesn't update the parent ticket if you
put any time values in
Is it possible to disable cloning of the time worked, time estimated,
timeleft, priority, owner etc when clicking the 'create' link on a
ticket without editing the Create.html page?
I saw a patch was submitted for 3.8.x in 2009 to make this a
configurable option, but it looks like it didn't make
Thanks, just what I needed.
-Original Message-
From: Christian Loos [mailto:cl...@netcologne.de]
Sent: 21 September 2012 12:49
To: Alex Young
Cc: rt-users@lists.bestpractical.com
Subject: Re: clone ticket- disabling cloning of some fields RT4.0.5
Am 21.09.2012 13:01, schrieb Alex Young
Anyone know if it is possible to set mandatory fields on a per-queue
basis for RT 4.0.5?
I looked at the MandatoryFields extension
(http://search.cpan.org/dist/RT-Extension-MandatoryFields/), but it
seems to be an all-or-nothing solution for the whole of RT, and not
per-queue.
@lists.bestpractical.com
Subject: Re: [rt-users] Adding additional WHOIS searches to RT - Nominet
On Sun, Aug 05, 2012 at 10:24:13AM +0100, Alex Young wrote:
Hi Kevin,
I'm using RT 4.0.5 and RTIR 3.0.0rc1.
Shouldn't it pick the override up from the RT_SiteConfig.pm file? I looked
-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: 31 July 2012 17:18
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Adding additional WHOIS searches to RT - Nominet
On Mon, Jul 23, 2012 at 10:56:59AM +0100, Alex Young wrote:
My RT_SiteConfig.pm:
Set($whois, {
6
Anyone have any further thoughts on this?
Thanks.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young
Sent: 17 July 2012 11:06
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Squish
Sent: 25 June 2012 23:13
To: Alex Young
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Adding additional WHOIS searches to RT - Nominet
On Mon, Jun 25, 2012 at 8:35 PM, Alex Young alexyo...@housingpartners.co.uk
wrote:
Is it possible to add additional WHOIS server providers into RT
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: 16 July 2012 20:02
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT Squish/JS.pm error in RT 4.0.5
On 07/16/2012 09:30 AM, Alex Young wrote:
Users keep receiving an error randomly while
Users keep receiving an error randomly while using RT 4.0.5:
Bad file descriptor saving STDOUT at
/opt/rt4/sbin/../lib/RT/Squish/JS.pm line 113
Anyone else seeing this error or know how to fix it?
Thanks.
Is it possible to add additional WHOIS server providers into RT/RTIR?
None of the included ones will resolve .uk domains, and as most of our
domains we deal with are .uk it's not hugely useful.
Nominet is the ccTLD for .uk domains and they run a normal whois service
on port 43. Tried just
I just updated to RT4.0.5 and managed to get it working.
I used the 'Full featured ColumnMap script' from the wiki:
http://requesttracker.wikia.com/wiki/ShowStatusInColor
It's about a 3rd down the page, with a title of RT 3.8.x and written by
me quite a while ago.
Changes the paths to edit the
Just starting to test out RT 4.0.5 to see what works and what doesn't
from our current setup and I have come across problems with RTx-Tags
0.25. Anyone have it working on 4.x?
I see the following in /var/log/apache/error.log
[Mon Mar 5 10:50:20 2012] [warning]: DBD::mysql::st execute failed:
Hi,
We are seeing an odd thing happening with outbound email
when there is a text file attachment. It's being stripped out at some
point. All other file attachments work fine. Also inbound text file work
fine.
The ticket history does show the text/plain attachment on the
Sorry, should have mentioned this is on RT 3.8.8 and that postfix is
also installed for collecting email for RT.
From: Alex Young
Sent: 18 October 2011 13:18
To: rt-users@lists.bestpractical.com
Subject: text file attachments being stripped
Hi,
We are seeing an odd thing
Sibley
Sent: 18 October 2011 17:15
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] text file attachments being stripped
On 10/18/2011 08:17 AM, Alex Young wrote:
Hi,
We are seeing an odd thing happening with outbound email when there is
a text file attachment. It’s being stripped out
As it's now been a while since RT4 was released I was wondering when we
would see a release of RTIR that will be compatible with RT4, as the
RTIR product page hasn't been updated and it's been very quiet on the
list about it. We are waiting for a RTIR release before updating to RT4.
Thanks.
Running Firefox 4.0/Win7 x64 and using RT 3.8.8 and it is fine for me, but I
did upgrade the WYSIWYG editor to CKEditor 3.4.1 when a patch was posted on the
list.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On
Of Alex Young
Sent: 30 March 2011 13:57
To: rt-users
Subject: Re: [rt-users] firefox4 textbox missing
Running Firefox 4.0/Win7 x64 and using RT 3.8.8 and it is fine for me, but I
did upgrade the WYSIWYG editor to CKEditor 3.4.1 when a patch was posted on the
list.
-Original Message
-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: 30 March 2011 16:02
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] firefox4 textbox missing
On Wed, Mar 30, 2011 at 03:21:17PM +0100, Alex Young wrote:
As a test I have also just updated RT to use the latest
@lists.bestpractical.com
Cc: Alex Young
Subject: Re: [rt-users] webmux.pl causing Apache to fail
On Fri, 3 Dec 2010 10:40:49 -
Alex Young alexyo...@housingpartners.co.uk wrote:
[...]
I'm receiving an odd error with RT 3.8.8 on Ubuntu 10.4 and 10.10 x64.
Seems to be some kind of update that doesn't play
No one have the slightest idea about this?
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex
Young
Sent: 02 December 2010 16:49
To: rt-users@lists.bestpractical.com
Subject: [rt-users] webmux.pl causing Apache to fail
I'm
I'm receiving an odd error with RT 3.8.8 on Ubuntu 10.4 and 10.10 x64.
Seems to be some kind of update that doesn't play well with webmux.pl.
After a few tries I restarted the server to receive this error, despite
Apache saying it isn't running:
* Starting web server apache2
(98)Address
After installing rt-extension-spawnlinkedticket on 3.8.8 clicking the
create button under the links section causes an error as the form action
is incorrect.
form action=//rtElements/SpawnLinkedTicket name=SpawnLinkedTicket
This error occurs even if using RTHOME=/opt/rt3 perl Makefile.PL.
-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: 27 August 2010 19:09
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] rt-extension-spawnlinkedticket
On Fri, Aug 27, 2010 at 05:31:45PM +0100, Alex Young wrote:
After
Hi,
Since upgrading from 3.8.6 to 3.8.8 our RT system has
been very slow to return any pages containing ticket data such as the
home page, searches and tickets themselves.
I enabled the MySQL slow running query log and this was at the top of
the list:
mysqldumpslow -t 10
...@depaul.edu]
Sent: 18 August 2010 15:02
To: Alex Young; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Slow MySQL after upgrade from 3.8.6 to 3.8.8
I had the same problem and ended up dropping the Groups2 index and performance
went back to normal
Nicola
-Original Message-
From
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex Young
Sent: 18 August 2010 16:19
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Slow MySQL after upgrade from 3.8.6 to 3.8.8
Thanks Nicola,
I have just tried this and it's not made
Hi,
I'm looking at using RTIR as we want an incident
response system. We have been using RT for the past few years for
customer support, internal support and development work tracking. Will
all these queues remain as they are if I also install RTIR, or will it
change a lot of the
Young
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Searching on CF's not working with RT3.8.6
On Fri, Oct 23, 2009 at 10:47:02AM +0100, Alex Young wrote:
We have just upgraded from 3.8.2 to 3.8.6 and everything has been
fine,
but we have ran into our first problem; when searching
We have just upgraded from 3.8.2 to 3.8.6 and everything has been fine,
but we have ran into our first problem; when searching on custom fields
it's ignoring the CF and returning all results.
This is one of the searches we are trying:
Queue = 'Client Support' AND Subject LIKE 'schedule' AND
After several years running RT we have just hit on a new problem. We
have a client using a different ticket system, Track-It, which he
continues to email us from, this causes a loop on his system and ours as
RT and Track-It open new emails on each other.
Has anyone else seen this before? I
-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: 24 March 2009 20:38
To: RT Users
Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
On Mar 24, 2009, at 4:18 PM, Alex Young wrote:
Great to see it being worked
Yes, I have seen this. I emailed the list last month about it.
http://www.gossamer-threads.com/lists/rt/users/83156
It only happens when the WYSIWYG editor is enabled.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On
I had a bit of a go at doing this myself. It needs some more work as it
doesnt take into account if time has been removed from a ticket. It
happens sometimes because of typos etc.
If you get anywhere with this please share it, as I havent had the time
to work on it further.
PRNumber is an
[mailto:stephen.a.cochran.li...@cahir.net]
Sent: 03 March 2009 14:27
To: Alex Young
Subject: Re: [rt-users] Time Worked Report
Thinking through this, the only way to be completely accurate list of
time spend in some given time_window would be the following (in psudo
sql):
# total time worked
time. Same for adding time.
Stephen, dont forget to reply to all if you want the list to see your
replies. (Which I think you do)
From: Stephen Cochran [mailto:stephen.a.cochran.li...@cahir.net]
Sent: 03 March 2009 15:33
To: Alex Young
Subject: Re: [rt-users] Time Worked Report
You
February 2009 19:44
To: Alex Young; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Tracking a bug with WYSIWYG editor and IE7
Further testing:
Logged into a different PC (Remote Desktop); logged into RT w/ IE7 -- same
problem (55 chars, extra garbage).
Logged into RT as root w/ IE7 -- did
Have a look at RTx-EmailCompletion. If you start typing a user's name or
email address it will bring up a list of emails, much like any other
mail client. It gets the info from the RT database or from LDAP.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
in the modified
header from the RTx-EmailCompletion header.
-Original Message-
From: Michael Finn [mailto:mf...@nbutexas.com]
Sent: 25 February 2009 20:59
To: Alex Young; rt-users@lists.bestpractical.com
Subject: Tracking a bug with WYSIWYG editor and IE7
The only extension I have is RTFM. More
NoAuth/
`-- css
`-- web2
`-- statuscolor.css
-Original Message-
From: Richard Foley [mailto:richard.fo...@rfi.net]
Sent: 26 February 2009 12:55
To: Alex Young
Cc: rt-users@lists.bestpractical.com; Daniel Cook
Subject: Re: [rt-users] colorize status
On Wednesday 25 February
.
-Original Message-
From: Richard Foley [mailto:richard.fo...@rfi.net]
Sent: 26 February 2009 13:56
To: Alex Young
Cc: rt-users@lists.bestpractical.com; Daniel Cook
Subject: Re: [rt-users] colorize status
On Thursday 26 February 2009 14:22:56 Alex Young wrote:
Hi Alex,
Thanks
@lists.bestpractical.com
Cc: Alex Young; Daniel Cook
Subject: Re: [rt-users] colorize status
Hi,
The code at http://wiki.bestpractical.com/view/ShowStatusInColor doesn't
work for me. Possibly because the directories are confusingly
discussed. I've got 3 files:
#
/opt/rt3/local/html/Callbacks
Hi,
I'm trying to track down a bug I am experiencing with RT, its
WYSIWYG editor, IE7 and RTx-EmailCompletion.
On my install when RT inserts content automatically into the body of the
WYSIWYG editor.
I only get this error when using Internet Explorer 7 (Haven't tried
other IE
br /
gt; again. br /
gt; br /
gt;
I
cant understand why it breaks. br /
g
t
;
-Original Message-
From: Michael Finn [mailto:mf...@nbutexas.com]
Sent: 25 February 2009 18:26
To: Alex Young; rt-users@lists.bestpractical.com
Subject: RE: [rt
I think we have possibly found a bug in 3.8.2 on the ticket display. If
you do a reply and add a text file attachment it submits correctly and
shows the .txt file in-line with the ticket.
If I click Reply on that correspondence it doesn't include the message
body, it includes the .txt file
I had the approval system working in 3.8.1, but for some reason it no
longer works in 3.8.2 as expected.
If a new ticket is created in our approval queue Management Approvals
it sends out a normal ticket email, not the approval email.
In the Management Approvals queue there is a scrip:
-
From: John Alexson [mailto:jalex...@jajxn.net]
Sent: 13 February 2009 12:02
To: Alex Young
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Approvals in 3.8.2
On Fri, 2009-02-13 at 10:46 +, Alex Young wrote:
I had the approval system working in 3.8.1, but for some reason
1
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.es
-Mensaje original-
De: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] En nombre de Alex Young
Enviado el: miércoles, 11 de febrero de 2009 2:39
Para
Cook [mailto:dc...@finleysd.org]
Sent: 11 February 2009 20:27
To: Alex Young
Subject: RE: [rt-users] colorize status
Alex,
Thanks a ton!
Your solution provides nice combination of the features listed on the
page with the added bonus of marking the messages as read.
Quick question for you... I
I have setup the search pages to display the status and extended status
in colour with the code from
http://wiki.bestpractical.com/view/ShowStatusInColor
Is there any way to dynamically pull the ExtendedStatus into the code?
At the moment the sub extStatusInColor code rewrites what exists, but
Found it!
I ended up borrowing code from the original ColumnMap file.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex
Young
Sent: 10 February 2009 12:15
To: rt-users@lists.bestpractical.com
Subject: [rt-users
I've been looking at this today and I have it working, but I think the
code needs a bit of a cleanup.
Looking in the files the code that shows the info at the top of the
ticket is in /opt/rt3/share/html/Ticket/Elements/ShowUpdateStatus so I
sourced much of the code from there.
I changed your
I have installed RTx-Tags. Great plugin, but I can't work out how to put
in phrases into the tag field and cloud. I tried using and ' '
around phrases with no luck.
Anyone know how I get phrases to work?
Thanks.
___
Ah, that's because it came from the mods on
http://wiki.bestpractical.com/view/RTFM they did work until the recent
upgrade.
-Original Message-
From: Jesse Vincent [mailto:je...@bestpractical.com]
Sent: 28 January 2009 18:46
To: Alex Young
Cc: Jesse Vincent; rt-users
Does the email display properly in Thunderbird for you?
I have forwarded and email and been able to open it in Outlook fine, but
Thunderbird remains a problem.
-Original Message-
From: Jesse Vincent [mailto:je...@bestpractical.com]
Sent: 26 January 2009 18:18
To: Alex Young
Cc: RT
2009 11:49
To: Alex Young
Cc: Kenneth Crocker; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Query builder and multi-select custom fields
There is a patch on rt3.fsck.com that needs testing:
http://rt3.fsck.com/Ticket/Display.html?id=8541#txn-77170
I'm not sure it applies to the latest
After upgrading to the latest RTFM version I have found that some of the
customizations on http://wiki.bestpractical.com/view/RTFM no longer work
and I can't work out why.
We used the %code% tag a lot in RTFM, but now it's no longer being
parsed and is just showing as %code% in the WikiText,
I am currently on RT 3.8.2 and RTFM 1.4.1
I have upgraded from RTFM 2.4.0 and 2.2.1 before that.
I was on RT 3.8.1 and 3.6.6 previously.
-Original Message-
From: Jesse Vincent [mailto:je...@bestpractical.com]
Sent: 27 January 2009 18:41
To: Alex Young
Cc: rt-users
bug report.
-Original Message-
From: Jesse Vincent [mailto:je...@bestpractical.com]
Sent: 27 January 2009 21:26
To: Alex Young
Cc: Jesse Vincent; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RTFM WikiText formatting
On Tue, Jan 27, 2009 at 09:18:30PM -, Alex Young
I have a ticket in the Support queue that has both the 'External' and
'Internal' client types in a custom multi-select field. When I run the
following search:
Queue = 'Support' AND 'CF.{Client}' LIKE 'Internal' AND 'CF.{Client}'
LIKE 'Internal'
I expected to get the ticket back, but
I have been having the same problem and havent found a solution as of
yet.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alan
Cheng
Sent: 21 January 2009 19:23
To: RT Users
Subject: [rt-users] Ticket
It is supported in 3.8.2 I have it setup on most of the templates now,
and it's been working fine.
Here are a couple of our templates. They were just done quickly to show
that it works:
Autoreply template:
Content-Type: text/html
Subject: AutoReply: {$Ticket-Subject}
font face=verdana size=2
It may be supported in 3.8.1, I just haven't tried it properly until
3.8.2 on all the templates. I had the default auto reply as HTML in
3.8.1.
-Original Message-
From: World Wide Web Owner [mailto:w...@mx1.ukgrid.net] On Behalf Of Andy
Smith
Sent: 16 January 2009 15:16
To: Alex Young
Cc
button on the WYSIWYG
editor it all looks fine.
Anyone else managed to fix this or knows what causes it?
Where can I submit bug reports for RT?
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Alex
Young
Sent: 27 November 2008
Hi,
Anyone know how I can change the layout of the RTFM articles
when I include them in a RT ticket? At the moment it brigns in the RTFM
article number, title and some other info I don't need. Is it possible
to just bring in the text content field?
Thanks,
Alex
for ayoung from
10.1.1.108 (/opt/rt3/share/html/autohandler:268)
-Original Message-
From: mp...@jennic.com [mailto:mp...@jennic.com] On Behalf Of Mike
Peachey
Sent: 17 December 2008 13:12
To: Alex Young
Cc: RT Users
Subject: Re: [rt-users] RT 3.8.2 RC1 and RT-Authen-ExternalAuth 0.07_01
December 2008 12:51
To: Alex Young
Cc: RT Users
Subject: Re: [rt-users] RT 3.8.2 RC1 and RT-Authen-ExternalAuth 0.07_01
Alex Young wrote:
I ran into a problem while upgrading RT3.8.1 to 3.8.2 RC1.
If you install RT3.8.2 RC1 and RT-Authen-ExternalAuth 0.07_01 you
won't
be able to login
Message-
From: mp...@jennic.com [mailto:mp...@jennic.com] On Behalf Of Mike
Peachey
Sent: 17 December 2008 13:42
To: Alex Young
Cc: RT Users
Subject: Re: [rt-users] RT 3.8.2 RC1 and RT-Authen-ExternalAuth 0.07_01
Alex Young wrote:
Hi Mike.
Rt.log contents:
[Wed Dec 17 13:36:28 2008] [error
I found a solution to this.
I copied the default Correspondence template and added From: Friendly
Name Here on the second line. Looks like I just need ot do this for
each queue as required.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Alex
Young
Sent: 10 December 2008
Hi,
I have been looking at the $FriendlyFromLineFormat option. Is
there a way to change it per-queue? Some of our queues we don't want the
users name to be in it, we just want to use the queue name or queue
email address.
The problem is, we use RT for two different systems. One for
I have install RTx-Tags-0.08 and it looks to be working correctly.
I added the TagCloud option to $HomepageComponents but It just displays
and error.
could not find component for path 'TagCloud'
Anyone running this successfully and know where the problem may be?
Thanks.
Thanks. Working fine now.
-Original Message-
From: Jerrad Pierce [mailto:[EMAIL PROTECTED]
Sent: 04 December 2008 15:11
To: Alex Young
Cc: RT Users
Subject: Re: [rt-users] RTx-Tags-0.08 error on homepage
The problem is that like .07, I forgot to include the homepage component
in .08.
I
Should this be added to the bug tracker for RT? Seems like it's not just
me having a problem with it.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Alex
Young
Sent: 27 November 2008 10:15
To: Matt Hoover
Cc: RT Users
Subject: Re: [rt-users] Including RTFM articles in RT
I'm not sure how I have managed to break them, but somehow I have.
Everyone can still create tickets but they no longer receive an email
notification when they create the ticket or when a ticket is resolved.
I had been editing some user rights with the Rights Matrix plug-in, but
I can't
It happens if the content comes from a custom field type of text or wiki
format.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Hoover
Sent: 27 November 2008 08:05
To: Alex Young
Cc: RT Users
Subject: Re: [rt-users] Including RTFM articles in RT replies when
WYSIWYG
I have a slight problem including RTFM articles in a ticket reply when
WYSIWYG editor is enabled.
Everything looks like and it adds the text to the reply, but when it
sends it truncates the text, sends a partial email and records the
corrupt message. There are also spaces inserted midway into
I am trying to setup queue specific articles in RTFM/RT, but not having
much luck.
My RTFM structure looks like this:
Queues
Sale Info
Generic Replies
The queue is called Sale Info. I have tried putting the articles under
Sales Info and Generic Replies.
PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Alex
Young
Sent: 18 November 2008 20:30
To: RT Users
Subject: [rt-users] Queue specific RTFM articles
I am trying to setup queue specific articles in RTFM/RT, but not having
much luck.
My RTFM structure looks like this:
Queues
Sale
clear off junk.
Thanks,
Alex Young
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all working now. Thanks again.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin
Falcone
Sent: 21 October 2008 00:47
To: RT Users
Subject: Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?
On Oct 20, 2008, at 4:05 PM, Alex Young wrote:
I
Does anyone know how I can get RT to send out HTML email when replying
to tickets? I can get the auto-replies to send as HTML, but not the
replies as MIME type seems to always be set to text.
Also, will a future release of RTFM support the WYSIWYG HTML editor that
is in RT? I think it would be
: [rt-users] Rich text in RT and RTFM
On Nov 10, 2008, at 3:51 PM, Alex Young wrote:
Does anyone know how I can get RT to send out HTML email when
replying to tickets? I can get the auto-replies to send as HTML, but
not the replies as MIME type seems to always be set to text
Hi,
I am using LinearEscalate each night to escalate tickets, but
it also escalates tickets that are dependent on other tickets. I was
thinking perhaps it was possible to reset a child ticket depending on
the queues standard settings, as if it was just created. In otherwords,
when the
I have been doing the following search:
( Status = 'new' OR Status = 'open' OR Status = 'stalled' OR Status =
'resolved' ) AND ( Content LIKE 'test' )
This doesn't return tickets that have 'Test' and not 'test' in them.
Shouldn't it return all tickets if using LIKE? Is it a bug, or is it
Sorry for spamming the list a bit tonight, I'm just going through all
the outstanding support requests I have had from the RT users that I
haven't been able to fix myself.
I have a few extensions installed, but if I install RTx-EmailCompletion
I no longer have RTFM showing in the RT interface.
23:43
To: RT Users
Subject: Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?
On Oct 20, 2008, at 12:38 PM, Alex Young wrote:
Sorry for spamming the list a bit tonight, I'm just going through
all the outstanding support requests I have had from the RT users
that I haven't been able
-WetterOnline- wrote:
thanks a lot.
I'll check this out.
On 9 Oct 2008, at 14:39, Alex Young wrote:
Here is a copy of my file
/opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Elements/ShowHistory/Sk
ipTransaction
%init
$$skip = 1 if (($_SkipSystemMessages) ($Transaction-Creator eq 1
Anyone managed to get Aspell working in FCK editor in RT?
I installed Aspell and set FCK to use it in its config, but when I click
on the FCK spell check button it pops up
(http://myserver/NoAuth/RichText/editor/fckdialog.html), says spell
check in progress and then gives error message saying:
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