calstyle/
>
> I'll create a ticket to update the docs.
>
> Jim
>
>
> On 3/9/16 7:09 AM, Kristian Davies wrote:
>>
>> I have this issue as well, doesn't appear to matter which theme i make
>> custom either.
>>
>> Is there additional require
I have this issue as well, doesn't appear to matter which theme i make
custom either.
Is there additional requirements than what's in the documentation in
order to get custom themes to work?
-Kristian
On Mon, Jun 9, 2014 at 2:46 PM, Aurélien Lafranchise
wrote:
> Hello,
>
> I tried by starting a
RT v4.0.6
MySQL 5.1.50
Can a users timezone be set via REST/rt script or is it safe just to set it
manually via Users table in the database?
Cheers,
Kristian
On Mon, Jul 15, 2013 at 12:37 PM, Alex Decalli wrote:
> BIG NEWS:: solution discovered:
>
> I first hit this:
>
>
> sudo rt-clean-sessions --debug --older 1M
>
> and then:
>
> Mysql> OPTIMIZE TABLE sessions;
>
> Now my session table is 1K :]
>
>
That's what I did too but I had to re-run the rt-cle
On Sun, Jul 7, 2013 at 1:21 PM, Alex Decalli wrote:
> Hello everybody
> I want to cleanup my session table, it is already about 1 Gigabyte! I hit:
>
Hmm amusingly once I saw this post I thought I would check ours... 2.2M
rows = 8GB on disk :-)
-Kristian
> You don't mention your database.
Sorry... MySQL 5.1.50-enterprise-gpl-advanced-log
> Also, please describe "doesn't work".
By not work I mean it doesn't 'filter out' without the 'IS NOT NULL'.
It does however work with matching on custom fields.
-Kristian
We're hiring! http://bestp
> I hope you know what IsBound means. Right? Take a look at documentation
> in lib/RT/Transaction.pm
Ahhh *facepalm*... must use perldoc more.
Thanks.
-Kristian
Final RT training for 2012 in Atlanta, GA - October 23 & 24
http://bestpractical.com/training
We're hiring! http://bestprac
> You don't check result of SetStatus. Message it returns probably tells
> you that such status change is prohibited by Lifecycles configuration.
my $ticketStatus = $self->TicketObj->Status;
if ( $ticketStatus eq 'testing' )
{
if ($self->TransactionObj->IsInbound())
{
my ($val, $m
On Tue, Jun 12, 2012 at 7:23 PM, FrankOh wrote:
>
> OK i've searched all over the Internet and I can't seem to fix the problem.
> Currently in production we have RHEL (kernel 2.6.18-238.9.1.el5) with
> RT3.8.0 installed on mySQL 5.0.77. We want to move RT off of this physical
> box and put it on V
Is it possible via the REST api to get a list of possible CF values?
Someone speculatively asked me the question and I had not idea..
Cheers,
Kristian
Hey All !
Would I be right in saying that dashboards are for notification rather
than a default view in 'RT at a glance' ?
We have different support departments and we'd like to give each one a
default set of 'RT at a glance'
Cheers,
Kristian
2011 Training: http://bestpractical.com
On Mon, Jun 6, 2011 at 3:49 PM, Kevin Falcone wrote:
>> Just in case it's something to do with database encoding, I used
>> rt-3.8.2/etc/schema.mysql to create the database (and
>> rt3-on-pg-to-mysql script from the wiki?? to import from pg).
>
> That's the wrong schema, you wanted schema.mysql-4.
> That's the wrong schema, you wanted schema.mysql-4.1
> Any new attachments are likely to have corruption.
>
> I know nothing about the script you're using, but you have to convert
> out of the base64 storage used on Pg to binary storage on mysql.
> Your content-type headers imply that you didn't
I've just moved our RT DB from postgres to Mysql (5.1.50). Apart from
the DB change, I edited RT_siteconfig.pm and also had to upgrade the
perl-DBD-mysql module (apache is a centos 4, 32bit box).
When I click on the attachment link I get nothing (in chrome) and in
firefox I just get the path as t
> What happens if you move your action code to the condition and then make you
> rAction : Notify Requestors with the Template you need ; ie your condition
> will be something like:
Thanks for the reply. I already tried that, but just to sanity check
I tried it again. No avail. Requestor doesn'
I've created a scrip:
Condition: User Defined
Action: User Defined
Template: Global Template: Blank
Stage: TransactionCreate
Custom Condition:
my $Transaction = $self->TransactionObj;
my $CreatorId = $Transaction->CreatorObj->Id;
if ( $self->TransactionObj->Type eq "Create" &&
!$self->TicketObj
There seems to be an odd issue this this.
Create two tickets, 1001 and 1002.
Add "Depends on: 1001" to 1002.
Search for them both. and click "Editable Text"
===Update-Ticket: 1001
Queue: Test Queue
Subject: TEST
Status: open
UpdateType: correspond
Children:
DependedOnBy:
DependsOn:
Parents:
Refe
> Thank you for the information. I was hoping that it was something
> like that. Stick with your areas of expertise to reduce support
> costs. We are more the other way here with more PostgreSQL than
> MySQL. What is your plan to provide redundancy/business continuity
> for your RT instance and wha
> It does sound like something is missing because I am running
> PostgreSQL 8.3.5 and did not have to make these changes. I do have
> a question, why are you converting your RT instance to MySQL? Is
> there a particular problem you are trying to address?
No technical reason, we are a essentially a
On Thu, Mar 12, 2009 at 1:51 PM, Kenneth Marshall wrote:
> On Thu, Mar 12, 2009 at 08:44:23AM -0500, Kenneth Marshall wrote:
>> Kristian,
>>
>> I think the problem is in SearchBuilder/Handle.pm in the function
>> _MakeClauseCaseInsensitive. It looks like it only skips the lower()
>> for integer va
Unfortunately I'd already tried those. I did however get excellent
results from your full text search wiki page though.
Mar 12 12:48:19 ghole postgres[13129]: [2-1] ERROR: function
lower(timestamp without time zone) does not exist at character 259
Mar 12 12:48:19 ghole postgres[13129]: [2-2] H
Postgres: 8.3.6
RT 3.8.2
CentOS 4
My graphing isn't working under Tools>Reports.
Any ideas?
Cheers,
Kristian
/var/log/message
Mar 12 10:50:27 ghole postgres[11326]: [2-1] ERROR: function
lower(timestamp without time zone) does not exist at character 315
Mar 12 10:50:27 ghole postgres[11326]:
>Thanks to Kristian Davies I have modifed my time entries to allow only
> "Days". The data is stores "as is", which is perfect. If someone enters
> "5", it is stored as "5". However, when I display a ticket, it still
> shows "min&quo
Not my code, but in the interest of sharing:
local/html/Elements/SelectTimeUnits
%# END BPS TAGGED BLOCK }}}
% my $selected = 'minutes';
% $selected = 'hours' if $minutes > 60;
% $selected = 'days' if $minutes > 480;
><% loc('Minutes') %>
><% loc('Hours') %>
><% loc('Days') %>
<%INIT>
$Name .=
Whilst converting my 2.6GB postgres RT database 3.6.5 to mysql i get
the following error.
[r...@bogan rt-3.6.5]# mysql -u root -p rt3 --ignore < /tmp/rt.sql6
Enter password:
ERROR 1062 (23000) at line 34107989: Duplicate entry '242710-28171' for key 2
(line 34107989) INSERT INTO GroupMembers (id,
On Fri, Aug 1, 2008 at 3:39 PM, Ruslan Zakirov <[EMAIL PROTECTED]> wrote:
> http://wiki.bestpractical.com/view/ManualApacheConfig
After kicking it to death it was actually:
#Set($WebExternalAuth , 1);
#Set($WebFallbackToInternalAuth , 'true');
#Set($WebExternalGecos , undef);
#Set($WebExternalAut
Q: I have a working setup fresh install authenticating against AD.
Problem is, i have no super users as it's a fresh install. I hear
there is a root/password account but in order to use that i have to
disable AD authentication in my apache.conf. As per:
ServerName rnd-test.mpc.local
Se
RT Version: 3.6.5
The "Tree View" function doesn't seem to work.
Is this a know problem?
Tia,
Kristian
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On Mon, Jun 2, 2008 at 5:11 PM, Gene LeDuc <[EMAIL PROTECTED]> wrote:
> Hi Kristian,
>
> In addition to what Toby mentioned about NotifyActor, you only need to put
> the scrip in the receiving queue. If a ticket moves from OldQueue to
> NewQueue, the scrip in NewQueue will fire but the one in OldQ
>> Description: Queue Notify
>> Condition: On queue change
>> Action: Notify requesors, CC and AdminCC
>> Template: Global template: Transaction
>> Stage: TransactionCreate.
>>
>> I am the requestor and adminCC.
>>
>> Still does not send the email. I thought that would be enough.
>
> Are you also
I'm trying to create a notification email on the receiving queue when
a ticket is moved. I have two queues (test1 and test2), and I've
added a scrip to both:
Description: Queue Notify
Condition: On queue change
Action: Notify requesors, CC and AdminCC
Template: Global template: Transaction
Stage:
On Wed, Mar 12, 2008 at 12:59 PM, Mathew <[EMAIL PROTECTED]> wrote:
> A user recently asked me a question regarding the case of searches. He
> was looking for tickets owned by another user which were open by using
> the quick search box. He knew enough about the subject to know which
> one he
On Mon, Feb 25, 2008 at 9:46 PM, Mathew Snyder <[EMAIL PROTECTED]> wrote:
> my $users = new RT::Users(RT::SystemUser);
> $users->LimitToPrivileged;
Ahh-haa.. My code is like a rubik's cube, if I shake it hard enough
all the bits fall in place.
This is now working.
Thanks very much!
-Kristian
_
Problem: Retrieve list of privilidged users automagicallu.
What is the best way to do this?
I'm guessing it's not attacking the db directly.
Having poked around the code, i tried to replicate what the
configuration>users page with the perl api but due to my lack of perl
foo i failed quite badly
On 8/2/07, Kristian Davies <[EMAIL PROTECTED]> wrote:
> I have rt running on machine A with 45k tickets in production use. I
> thought I would do a couple of test upgrades on machine B. A is
> running Apache1.x, mysql4,redhat7.2, rt 3.0.7 . B is Apache2+mod_perl,
> mysql5,
I was wondering if someone could shed some light on my little problem.
I have rt running on machine A with 45k tickets in production use. I
thought I would do a couple of test upgrades on machine B. A is
running Apache1.x, mysql4,redhat7.2, rt 3.0.7 . B is Apache2+mod_perl,
mysql5,CentOS4.4, RT3
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