[rt-users] Images in Rich Text HTML e-mail

- Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com http://www.digitalglobe.com

[rt-users] Re: RT 4

. Hopefully, some of these enhancements and changes will make it into Request Tracker 4. - Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] mailto:[EMAIL PROTECTED

RE: [rt-users] RT Permissions

. Nick PS Our folks really did not want to deal with saved searched for the newest unknown tickets. - Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED

[rt-users] Asset Tracker: Reading Assets

ideas would be most welcome. Nick Ps I am not sure if at-users is still active, hence the secondary post into rt-users. - Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax

RE: [rt-users] RT 3.6.3: Cannot chnage owner to another user.

- Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com

RE: [rt-users] RT 3.6.3: Informing Requestor when Ticket Ownershipchanges

Hi Everyone, Thank you for the replies for this. I keep forgetting about the existence of Scrips and Templates for this sort of thing. Creating a scrip and template works great. Thanks again. Nick - Nick Metrowsky

[rt-users] RT 3.6.3: Chaning Orrder by setting in highest priority tickets/newwest unowned tickets

, and to change, edit and view saved searches. Is there another permission they need? Thank you for your time. Nick - Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax

[rt-users] RT 3.6.3: Informing Requestor when Ticket Ownership changes

would be welcome. Nick - Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] DigitalGlobe (r), An Imaging and Information Company

[rt-users] RT 3.6.3: Cannot chnage owner to another user.

. Any ideas on this one? Nick - Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] DigitalGlobe (r), An Imaging

[rt-users] BUG: Mandatory Custom Fields in RT 3.6.3 doesn't work in all cases

- Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com http://www.digitalglobe.com

RE: [rt-users] Comment on 3.6.x - Quick Search and Unowned tickets

that are unowned for the queues that a user is allowed to service. In our case, queues that have AdminCc or Cc watcher turned on for the specific user when they view the RT at a glance page. Nick - Nick Metrowsky Consulting

[rt-users] Not Displaying tickets in Stalled state in 3.6.2/3.6.3 on the RT at a glance page

not allow you to add or change ticket statuses as an option, when you chose Edit for the at a glance areas. Any help with this would be most welcome. Nick - Nick Metrowsky Consulting System Administrator

[rt-users] Comment on 3.6.x - Quick Search and Unowned tickets

community and to Request Tracker users in general. Thank you for your time. Nick - Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] mailto:[EMAIL PROTECTED

[rt-users] Extracting Custom Field Information from E-mail

- Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] DigitalGlobe , An Imaging and Information Company http://www.digitalglobe.com

RE: [rt-users] Found a true cause and a possible resolution to the MySQL server has gone away issue

Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com

RE: [rt-users] Spreadsheet on reports coming as tsv

2/bin/apachectl stop rm rf /opt/rt3/var/mason_data/obj /usr/local/apache2/bin/apachectl start Take care! Nick ----- Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMA

[rt-users] Custom Field Validation

? Thank you for your time. Take care! Nick - Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] DigitalGlobe , An Imaging and Information Company http

[rt-users] Custom Field Validation Part 2

. Take care! Nick PS By the way, for those who use Asset Tracker (v1.2.3 the current release), at present Custom Field Validation is also not implemented. - Nick Metrowsky Consulting System Administrator 303-684

[rt-users] Future Release of RT beyond 3.6.0

Hi Everyone, Could anyone give a good estimate to when Request Tracker 3.6.1 will be released into production? Take care! Nick - Nick Metrowsky Consulting System Administrator 303-684-4785 Office

RE: [rt-users] Re: RTx::Statistics

- Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com - -Original

[rt-users] Images in Tickets

intended? Thank you for your response in advance. Take care! Nick - Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] DigitalGlobe , An Imaging

[rt-users] Regular Expressions for Custom Field Validation in RT 3.6.0

}(-?\d{4})?$', '(?#USTelephone)^1?\s*-?\s*(\d{3}|\(\s*\d{3}\s*\))\s*-?\s*\d{3}\s*-?\s*\d{4}$', '(?#RowRackHeight)^\d{2}-\d{2}-\d{2}$', '', ], - Nick Metrowsky Consulting System Administrator 303-684-4785

[rt-users] RT 3.6.0 Custom Field Validation

! Nick - Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] DigitalGlobe , An Imaging and Information Company http://www.digitalglobe.com

RE: [rt-users] RT 3.6.0 Custom Field Validation

- Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com - -Original Message- From

[rt-users] Ticket Escalation

care! Nick - Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] DigitalGlobe , An Imaging and Information Company http://www.digitalglobe.com

[rt-users] Proper way to set up a read-only user

designation allows users to only use the SelfService menu and that is just about it. Any ideas would be most welcome. Take care! Nick - Nick Metrowsky Consulting System Administrator 303-684-4785 Office

RE: [rt-users] Proper way to set up a read-only user

User and Delegate rights from the Privileged global system group? I guess the next question, is this something I really want to do? Any insight would be greatly appreciated. Take care! Nick - Nick Metrowsky

RE: [rt-users] RTx::Statistics

- Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com

[rt-users] First Impressions of RT V3.6.0rc2

a cursory look at the software. All in all this looks like a great upgrade, but I would give folks the option to keep the 3.4.4 style interface or use the interface introduced in 3.6.0rc2. Take care! Nick - Nick

RE: [rt-users] First Impressions of RT V3.6.0rc2

to change the date format, as well. - Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] DigitalGlobe (r), An Imaging and Information Company http

[rt-users] Restarting Web Server MySQL Server has gone away message

a month for about 1000 tickets entered. We are running RT 3.4.4, MySQL 4.1.5, Apache 2.0.55 and mod_perl2.0. Any ideas would be most welcome. Take care! Nick - Nick Metrowsky Consulting System