[rt-users] 2 serious errors since I upgraded this morning to 3.8.8-7+squeeze3

... Thanks in advance for your help -- Nicolas GUIOT

[rt-users] RT see attachments as winmail.dat (application/ms-tnef)

something else don't. - people sending their email from another email-client : everyone receives the ticket creation, attachment is correctly registered in RT. Thank you in advance Nicolas GUIOT RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012

Re: [rt-users] RT see attachments as winmail.dat (application/ms-tnef)

Sorry to bother again, but we found the solution : as it's an Office365 platform, we had to configure the contact on the server : Set-MailContact Kim Akers -UseMapiRichTexFormat Never Bye Nicolas On Thu, 29 Dec 2011 10:02:26 +0100, Nicolas GUIOT wrote: Hi All, Since we changed our email

Re: [rt-users] Signatures

On Wed, 9 Nov 2011 11:40:14 -, Matthew Hattersley wrote: Does anyone know of a way, wherein the Signatures get added to Correspondence but not Comments? We tend to use comments for internal updates and our signature is massive, thus the need to cut down on line noise. What

Re: [rt-users] Right needed to change queue for a ticket ?

Actually, having SeeQueue on queue Y (destination) is enough (using 3.8.8). Thanks On Thu, 15 Sep 2011 12:44:42 -0400, Kevin Falcone wrote: On Thu, Sep 15, 2011 at 02:04:17PM +0200, Nicolas GUIOT wrote: Hi, User A is AdminCC ans has full rights on queue X and no right on queue Y

Re: [rt-users] scrip OnComment triggered when script is resolved

On Wed, 23 Feb 2011 11:41:43 -0500 Kevin Falcone wrote: On Wed, Feb 23, 2011 at 05:33:57PM +0100, Nicolas GUIOT wrote: On Wed, 23 Feb 2011 10:16:29 -0500 Kevin Falcone wrote: OK, I switched to plain text editor, kept my signature, and everything is OK. Source

Re: [rt-users] scrip OnComment triggered when script is resolved

On Tue, 22 Feb 2011 11:35:42 -0500 Kevin Falcone wrote: On Tue, Feb 22, 2011 at 04:05:19PM +0100, Nicolas GUIOT wrote: On Tue, 22 Feb 2011 13:31:29 + Dominic Hargreaves wrote: On Tue, Feb 22, 2011 at 08:23:36AM -0500, Kevin Falcone wrote: On Tue, Feb 22, 2011 at 09:26:30AM

Re: [rt-users] scrip OnComment triggered when script is resolved

On Wed, 23 Feb 2011 10:16:29 -0500 Kevin Falcone wrote: OK, I switched to plain text editor, kept my signature, and everything is OK. Source of the problem seems to be the Rich Text editor. And no, my signature has only basic character, no accent, anything. In my signature, I have

Re: [rt-users] scrip OnComment triggered when script is resolved

On Mon, 21 Feb 2011 14:36:57 -0500 Kevin Falcone wrote: On Mon, Feb 21, 2011 at 04:09:41PM +0100, Nicolas GUIOT wrote: Hi I have a different behaviour on my new RT instance (3.8.8 debian squeeze) that I didn't have on the old one (3.6.1 tarball) : When I solve a ticket, I have

Re: [rt-users] scrip OnComment triggered when script is resolved

On Tue, 22 Feb 2011 13:31:29 + Dominic Hargreaves wrote: On Tue, Feb 22, 2011 at 08:23:36AM -0500, Kevin Falcone wrote: On Tue, Feb 22, 2011 at 09:26:30AM +0100, Nicolas GUIOT wrote: high bit characters, anything other than letters or numbers But again, there have been many bugfixes

[rt-users] scrip OnComment triggered when script is resolved

Hi I have a different behaviour on my new RT instance (3.8.8 debian squeeze) that I didn't have on the old one (3.6.1 tarball) : When I solve a ticket, I have the following in the logs : [Mon Feb 21 15:03:22 2011] [info]: rt-3.8.8-31098-1298300602-1101.28972-...@example.org #28972/314283 -

[rt-users] upgrade issue from 3.6.1 to 3.8.8

Hi, I just upgraded from a 3.6.1 tarball version, to 3.8.8 (debian squeeze package). It's a brand new server, I moved the DB, ran the upgrade scripts, etc... Everything is almost perfect but : I have a scrip that sends an email when a tickect is resolved. The problem, is that this scrip is

Re: [rt-users] upgrade issue from 3.6.1 to 3.8.8

the upgrade they were automagically created, using the Condition, action and template, but they seem to be concictent with was existed before. help someone ? On Wed, 16 Feb 2011 09:36:06 -0500 Kevin Falcone wrote: On Wed, Feb 16, 2011 at 02:53:11PM +0100, Nicolas GUIOT wrote: I just upgraded from

Re: [rt-users] upgrade issue from 3.6.1 to 3.8.8

}. Merci. If necesssary, I can give you more info on my stup, but it seems to be a strange behaviour... On Wed, 16 Feb 2011 15:46:05 +0100 Nicolas GUIOT wrote: OK, that's what I did... Is there a way to export my scrip, to show you all of them, maybe someone can point to the mistake ? I'm

Re: [rt-users] Manually creating a user in RT's db (MySQL)

? You should be able to do this from Configuration - Users - Create -kevin -- Nicolas GUIOT Risc Group - Service Production Exploitation Alcatel/CTI - Av. du Gal de Gaulle 45140 ORMES - FRANCE Tel : (+33) 2 38 71 84 98 Fax : (+33) 2 38 75 76 92

Re: [rt-users] scrip not working after upgrade

OK, it works now Thx On Mon, 14 Dec 2009 22:08:29 +0300 Ruslan Zakirov wrote: You have this behaviour because of value in Custom Condition drop down, it should be user defined. Custom code only used with this condition. On Mon, Dec 14, 2009 at 12:35 PM, Nicolas GUIOT nicolas.gu...@risc

[rt-users] RT doesn't send HTML emails

.. in the GUI, but emails are still plain text. Do I have something else to configure ? Thanks in advance -- Nicolas GUIOT Risc Group - Service Production Exploitation Alcatel/CTI - Av. du Gal de Gaulle 45140 ORMES - FRANCE Tel : (+33) 2 38 71 84 98 Fax : (+33) 2 38 75 76 92

Re: [rt-users] scrip not working after upgrade

# my $trans = $self-TransactionObj; return ($trans-Type eq Status $trans-NewValue eq rejected); Kenn LBNL On 12/11/2009 1:47 AM, Nicolas GUIOT wrote: Hi everyone, I'm upgrading from 3.6.1 to 3.8.6, and having (until now) just a last bug : I had a scrip that was doing

[rt-users] scrip not working after upgrade

Hi everyone, I'm upgrading from 3.6.1 to 3.8.6, and having (until now) just a last bug : I had a scrip that was doing the following : if a ticket has been rejected, then email the user so that he knows about it. This was made like this : Condition : On Status Change Action : Notify

[rt-users] Partial upgrade form 3.6.1 to 3.8.5

upgrade script, et voilà ?? Thanks for your attention -- Nicolas GUIOT Risc Group - Service Production Exploitation Alcatel/CTI - Av. du Gal de Gaulle 45140 ORMES - FRANCE Tel : (+33) 2 38 71 84 98 Fax : (+33) 2 38 75 76 92 ___ http://lists.bestpractical.com

[rt-users] No default scrip when creating a queue

Hi, I would like to create a queue that doesn't send any email, doesnt notify anyone... etc. But when I create a new queue, it has automatically the default scrips that apply to alll queues. How can I remove them, ONLY for this new queue ? Thanks in advance Nicolas

Re: [rt-users] Opinions requested: RT 3.8 typefaces

support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com - Nicolas GUIOT Risc Group - Service Production Exploitation 75 Route des Sables de Sary 45770 SARAN Tel

[rt-users] No permission to create tickets in the queue

Hi all I have a queue where everyone is grnated the right to create a ticket. I tested with a foreign, brand new email : it just works (TM), and it added the email to the MySQL DB. But, we have a user that always gets this error : No permission to create tickets in the queue 'support-toto' I

Re: [rt-users] RT Reporting - We need your wishlists

Hi, I'm a recent user/admin of rt, which was already setup in my new company, so I don't know much about the historical of RT. What I'm wishing, I don't even know if it's technically feasible, is that when you reply to a ticket, the email that it sends is interpreted as a reply, so that my mail

[rt-users] loop when mail delivery failed

Hi, 1st, I'm new to this mailing list, and tryed to search for info with my question, but found nothing (I might didn't search well, you're right...). Anyway : I'm migrating from rt 3.0.10 to 3.6. Today, on the old server, our IP was blacklisted by our mail provider, so the emails RT tryed to