[rt-users] Autoreply Template Error

osed to $Ticket->Priority. If I understand it correctly, the priority isn’t implemted when a new ticket is created? Can anybody shed any light on why this is happening and how to resolve it? Kind regards, Paul Broadwith (MBCS) Microsoft Certified Professional Blue Ivy Ltd - Microsoft Smal

[rt-users] RTFM Upgrade - Different Paths?

ny help appreciated. Kind regards, Paul Broadwith (MBCS) Microsoft Certified Professional Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for 2010 and Microsoft Registered Partner Tel.: 0845 862 0292 Web

[rt-users] Setting up Escalation

it won't let me do that. So, I'm stuck. I don't want to start playing around with permissions in RT so can somebody please tell me what I need to do or point me in the right direction? Have checked the RT Essentials book but nothing significant in there. Kind regards, Paul

Re: [rt-users] Query Builder - Custom Fields

AH (sound of penny dropping). So it does! Next question then is how do I search for ticket transactions with a custom field? Kind regards, Paul Broadwith (MBCS) Microsoft Certified Professional Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for 2010 and

Re: [rt-users] Query Builder - Custom Fields

et them to work in Query Builder (or do I need to use another method to search these). Kind regards, Paul Broadwith (MBCS) Microsoft Certified Professional Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for 2010 and Microsoft Registered Partner Tel.: 084

Re: [rt-users] Query Builder - Custom Fields

I can't see the CF's attached to Ticket Transactions. How do I get them to show? When you also say 'selected a queue' - do you mean, select Queue 'QUEUE NAME' and THEN they appear or do I have to click the 'Add these terms' button and THEN they appear? Or h

[rt-users] Query Builder - Custom Fields

there are a few bits of code for allowing searches with custom fields to be used, but they are all for older version of RT. I am using 3.8.8. Any pointers appreciated. Kind regards, Paul Broadwith (MBCS) Microsoft Certified Professional Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partne

[rt-users] Setting RT to gather stats and bill for tickets

I didn't get any response to this - I'm assuming it's either far too easy to do and I should know how to do it or it's too complicated and nobody has done it ... Can ANYBODY offer ANY suggestions at all or just a pointer in the right direction? Kind regards,

[rt-users] Setting RT to gather stats and bill for tickets

there is a better way to do it? Any help much appreciated. Thanks in advance. Kind regards, Paul Broadwith (MBCS) Microsoft Certified Professional Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for 2010 and Microsoft Registered Partner Tel.: 0845 862 0

[rt-users] Ticket Reply - Move Signature to top - which fikle to edit

reply box. To save my frustration, can somebody please tell me which file I need to amend to move the signature to the top of this box? Kind regards, Paul Broadwith (MBCS) Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for 2009 Tel.: 01955 698203 Windows Messenger

[rt-users] Scalar::Util - Upgrade from 3.8.1 to 3.8.2

ror: "Can't locate object method "install" via package "Scalar::Util" at -e line 1." No idea how to continue. Have searched for the problem but I can't get a solution - it's no doubt an easy pr

Re: [rt-users] Adding CC / BCC to Ticket Reply causes 533 LIST error from sendmail

d it) and that both sendmail and sendmailpipe (and maybe the others) should be specified. Kind regards, Paul Broadwith (MBCS) Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for 2008 Tel.: 01955 698203 Windows Messenger: [EMAIL PROTECTED] Web: http://www.blueivy.co.u

Re: [rt-users] Adding CC / BCC to Ticket Reply causes 533 LIST error from sendmail

There is a HUGE warning in RT_Config.pm that you shouldn't edit it but instead copy sections to the RT_SiteConfig.pm. I'm still unsure of even what variable or section I should be editing. Can you give me some pointers? Kind regards, Paul Broadwith (MBCS) Blue Ivy Ltd - Microsoft Smal

[rt-users] Adding CC / BCC to Ticket Reply causes 533 LIST error from sendmail

quot;:;... List:; syntax illegal for recipient addresses === I don't have the experience with RT to have changed anything other than the config file when setting it up. Does anybody have any suggestions? Kind regards, Paul Broadwith (MBCS) Blue Ivy Ltd - Microsoft Small Business Specialist

[rt-users] Template Variables - Not In FromAddress?!?

k and I removed it from the code so that it doesn't complicate things, however anybody help with this too? Many thanks in advance. Kind regards, Paul Broadwith {Blue Ivy Ltd - ICT For Small Businesses} ___ http://lists.bestpractical.com

Re: [rt-users] Remove Quoted Text from Comments

Ken, Never noticed this. I assumed (wrongly!) that they were both the same. That's one issue down! Kind regards, Paul Broadwith (MBCS) Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for 2008 Tel.: 01955 698203 Windows Messenger: [EMAIL PROTECTED] Web:

[rt-users] Remove Quoted Text from Comments

When you create a comment in a ticket, the previous text in the ticket is added into the comment as a quote. Is there any way to stop this? Kind regards, Paul Broadwith {Blue Ivy Ltd - ICT For Small Businesses} ___ http://lists.bestpractical.com/cgi

[rt-users] FW: Updating Tickets - MessageBox Size & Double Lines

apache after updating the RT_SiteConfig,pm file I'm using RT 3.8.1 with RTFM installed (not sure of version but it was only installed yesterday so will be the latest). Kind regards, Paul Broadwith (MBCS) Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for

[rt-users] RT 3.8.1 - Forcing Time Field to Be Updated

Can somebody tell me how I can force the person updating a ticket to complete the Worked / Time field, even if they have to enter 0 in there? Kind regards, Paul Broadwith {Blue Ivy Ltd - ICT For Small Businesses} ___ http://lists.bestpractical.com