Re: [rt-users] Set priority - On queue change

Hi Kenneth, Thanks for the suggestion. Would you have a script that would be able to do this that I could test ? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Set-priority-On-queue-change-tp59579p59583.html Sent from the Request Tracker - User mailing list

[rt-users] Set priority - On queue change

Hi , Is there a way to make sure someone changes the priority from 0 on queue change I have three queues and all the tickets come into one queue first and then are assigned out to the different queues. I would like to make sure people set a priority before first before assigning the ticket out

[rt-users] Set Owner on Queue Change

Hi, I have 4 queues with staff being able to assign tickets between the queues. Sometimes when they get passed to a different queue people forgot to assign the ticket to someone who works on that queue. This messy when you run stats on that queue Does anyone have a script that requires users

Re: [rt-users] RT Reminders - Not sending email

Hi Kevin Alex, Please see the full log === Precedence: bulk X-RT-Loop-Prevention: domain.com RT-Ticket: domain.com #28962 Managed-BY: RT 4.0.17 (http://www.bestpractical.com/rt/) RT-Originator: jon@domain.com MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-T[Fri Aug

[rt-users] RT Reminders - Not sending email

I am unable to get RT to send email reminders using the RT Reminder function. Any help much appricated *RT Version *= RT 4.0.17 *Issue* : unable to get emails to send using the RT Reminders *Log * [Fri Aug 8 15:38:02 2014] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - [domain.com

[rt-users] Foward Template include images

Hi, I am running RT 4.0.17 with the following forward template. -- Content-Type: text/html {$Ticket-Transactions-First-Content()} -- Images don't display in outlook when I forward a ticket onto someone. The first content is shown in the outlook email but the image is removed. Anyone know

Re: [rt-users] Showing Images in body of requests

Great thanks. I upgrade are test environment to the latest version and see how it goes. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Showing-Images-in-body-of-requests-tp57126p57191.html Sent from the Request Tracker - User mailing list archive at Nabble.com. --

[rt-users] Showing Images in body of requests

Hi, Running Rt Request 4.0.17 I use sharepoint forms ( InfoPath ) that when submitted they get logged into Rt Request 4.0.17. I am unable to see the images (Info forms) in the body of the tickets. I have enabled richtext in the RT_SiteConfig.pm but it only shows some of the form and all the

Re: [rt-users] Dashboard Subscriptions - Frequency

Anyone know if this is possible ? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Dashboard-Subscriptions-Frequency-tp55692p55794.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

[rt-users] Dashboard Subscriptions - Frequency

Hi, On Dashboard subscriptions you can set the Frequency to Daily , Week , Monday through Friday and Monthly. Is it possible to set it every 6 Months / Yearly ? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Dashboard-Subscriptions-Frequency-tp55692.html

[rt-users] Check which queue owns a ticket

Hi, I have a number of queues that are used by different departments. When I assign a ticket over to a department I can't view the ticket anymore , which is fine. But if I search the ticket after I assign it over to a department I cant find out which queue owns it. I would like a way to check

[rt-users] Custom Field - Yes / No Option

Hi, I am trying to create a custom field with Yes / No options. If Yes is selected the custom Field would load a template and No won't load the template. I am using the following code in my script under Custom Condition Condition: User Defined $self-TicketObj-FirstCustomFieldValue(Custom

[rt-users] Disable Comments on Resolve Tickets

Hi, When I resolve a request it adds a comment to the ticket. Is it possible to disable this ? Anyone have a script / template / notes on how to do this. Any help much appreciated -- View this message in context:

[rt-users] User Replies to a forwarded requests and receives a new ticket number after replying

Hi, I just upgraded from 4.01 to 4.0.17. I forward requests to an externally company and they reply to the request. When they replied to the forwarded request the ticket would get updated as a comment and I use a script to update the owner of the ticket that a comment has been added. But

Re: [rt-users] User Replies to a forwarded requests and receives a new ticket number after replying

Found the issue. The subject line was in correct in the template. Change the subject line in the template and to Re: [domainname.com #23014] Subject Once the subject had the ticket number in the subject line everything work again. -- View this message in context:

Re: [rt-users] Weekly and Monthly Subscription mails to Dashboards not sending

Thanks Jim and Ruslan. I updated to the latest version of Request Tracker and the weekly / monthly subscriptions are working now :-). -- View this message in context:

Re: [rt-users] Weekly and Monthly Subscription mails to Dashboards not sending

Hi Ruslan, I create a new dashboard and still can’t get the Frequency to work on the dashboard. In the RT log I get the following [Fri Sep 20 10:14:51 2013] [debug]: Checking against subscription 378 for recurringtasks with frequency weekly, hour 11:00, dow Friday, dom 20, fow 1, counter 6

Re: [rt-users] Weekly and Monthly Subscription mails to Dashboards not sending

Hi Jim, Thanks for the reply. We are running version RT 4.0.1. So hopefully if we upgrade to v4.0.3 of later we may have some success ? -- View this message in context:

[rt-users] Weekly and Monthly Subscription mails to Dashboards not sending

Hi, I currently have daily, monthly and weekly dashboards that I subscribe too but for some reason I only receive the daily notifications. I have setup the cronjobs as 0 * * * * /opt/rt4/sbin/rt-email-dashboards I have enabled RT logging and get the following logs Checking against

Re: [rt-users] Weekly and Monthly Subscription mails to Dashboards not sending

I found the maillog anyone see this before ? Unable to load dashboard 286 of subscription 287 for user joe: Failed to +load dashboard 286: Couldn't find row (/opt/rt4/sbin/../lib/RT/Dashboard/Mailer.pm:219) -- View this message in context:

[rt-users] On Correspond - Help Needed

Hi, I forward my RT requests to an external company and then reply to the request with a ticket number. So I setup a script to forward the ticket number onto requester but they don't get the emails. My Script Condition : On Correspond Action:: Notify Requestors CC Template : Global

[rt-users] Forwarding Request to External Address

Hi, I forward my requests to a external company. But when they reply the requester doesn't get the replies. I can get it working by using the On Transaction ( condition ) , is there any way to get it working with the On Correspond ( condition ) ? Any help much appreciated. -- View

[rt-users] Change the Forward Template

Hi, Does anyone know if its possible to change the Forward template ? If I go to the Action Button and Select forward I enter a email address and the email get sent with a attachment with the ticket details I would like to remove the attachment and just have the details of the ticket

Re: [rt-users] Change the Forward Template

Hi Ruslan, Could you send me on details of how to do this. Im abit of a newbie. Thanks -- View this message in context: http://requesttracker.8502.n7.nabble.com/Change-the-Forward-Template-tp54240p54242.html Sent from the Request Tracker - User mailing list archive at Nabble.com. --

[rt-users] Add Attachments to Custom Template

Hi, I have a template that emails a group when a ticket changes queue with the details of the request. I need to add the attachments to the email, but I cant figure out whats required to add the attachments. --- Condition : On Queue Change Action : Notify

Re: [rt-users] Add Attachments to Custom Template

thanks Ruslan for the link. I made the changes and now I get the images as [cid:image001.jpg@018998C2.1ErttE250] in the email notifications. Is there anyway to get the images to attached to the email or to get the image to display correctly ? -- View this message in context:

Re: [rt-users] Moving a ticket to a new queue , assign to the owner of the queue

Thanks Ruslan , that worked -- View this message in context: http://requesttracker.8502.n7.nabble.com/Moving-a-ticket-to-a-new-queue-assign-to-the-owner-of-the-queue-tp54090p54134.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle,

[rt-users] Alert Group when a ticket in placed into stall

Hi Does anyone have a script to alert a group when a ticket/request is placed in a Stall condition. I use the following to alert the group To: { my $group = RT::Group-new( $RT::SystemUser ); $group-LoadUserDefinedGroup(Group Name); $group-MemberEmailAddressesAsString; } but I cant find the

[rt-users] Moving a ticket to a new queue , assign to the owner of the queue

Hi, I currently have three queues setup. Each department has there own queue and own login. Queue A - Owner A Queue B - Owner B Queue C - Owner C Example A ticket is logged into queue A , queue A does there work and then has an option to assign the ticket to queue B or C and the also to

[rt-users] Notify Requestor of Queue change

Hi, I am trying to get a script to notify the requester when there ticket gets moved to another queue. Does anyone know how to do this ? I have setup the following script setup but it does not work Condition : On queue change Action : Auto reply to requestors Template : My own Stage :

[rt-users] Notifying Ticket Owners of email updates

Hi, When a ticket gets logged the requester receives a email with the ticket number and also the option to reply to the email to update the request. I need to be able to notify the owner of the ticket when the request gets updated by email. Does anyone know the script or have a template to