Perhaps you didn't reload apache? With the script alias you have below,
http://172.16.0.1/rt should not be working. Look at the apache error logs
- that will give some clues as to what's going on.
James Moseley
ty chan wrote:
Hi Moseley,
Here is my configuration on httpd.conf.
Serve
Threre really isn't much difference in the Apache configuration if using a
virtual host. Simply put the RT apache config in a virtual host stanza:
ServerName somertserver.com
RT config lines...
The above example would use the default IP of the server and listen on port
80. You could also ad
Everyone has their own way of doing things, but I find upgrading RT is
easiest by essentially installing RT from scratch upon each upgrade and
then soft-linking to the new directory. In this way, upgrades are
straightforward and not hard to follow. For example:
download new RT source
untar/unzip
FWIW, I do not see this behavior using RT 3.8.3 and FireFox 3.0.10.
James Moseley
Jo Rhett wrote:
It only happens when you click "Show" for outbound messages - ie, to
AdminCcs or Requestors. Normal ticket display is unaffected.
___
http://lis
I see a database upgrade for postgres, but nothing for mysql going from
3.8.2 to 3.8.3. Perhaps I'm missing something...
James Moseley
Kevin Falcone wrote:
Yes, there is a database upgrade involved.
___
http://lists.bestpractical.com/cgi-
Hmmm, usually the cause of binary attachments not displaying properly is
because folks didn't apply the 'mysql 4.1' update...
James Moseley
Dominic Lepiane wrote:
I did run steps 4-6 from the UPGRADING.mysql , yes. I've included the
generated SQL below. I should note the DBMS is on a sepa
Did you apply the schema updates as indicated in steps 4-6 of
UPGRADING.mysql?
James Moseley
Dominic Lepiane wrote:
Dear RT users,
I am trying to get our RT installation moved from RT 3.6.6 to 3.8.3.
I've tried following the upgrade steps in the UPGRADING.mysql and the
README files as dilige
Kevin, clearing the browser cache worked. I now see single spacing using
both IE8 and Firefox 3.0.10 when editing via the RT editor.
Thanks!
James Moseley
Kevin Falcone wrote:
Sounds like your upgrade didn't take or you have cached JS
I see the behavior I describe on rt3.fsck.com which is
Kevin, I'm not seeing that behavior. I've upgraded to 3.8.3 and when using
the RichText editor, I still get generated when hitting 'enter'.
Basically, everything is double-spaced. Nor can I find a way to change
that behavior in preferences, in the settings when editing an individual
ticket, nor
You need to uncomment the LoadModule line and add:
AddHandler fcgid-script fcg fcgi fpl
This assumes you have installed mod_fcgid from CentOS's yum respository and
are not trying to use mod_perl or mod_fastcgi.
James Moseley
Asif, in your email today, your syntax did not contain what I wrote below
yesterday. Furermore, with this syntax, as said before, you sould not have
SetLogo statements in your RT_SiteConfig.pm config. This is only one way
to do it - I am sure there are others. I would search the wiki and the
mai
What's the specific problem with putting a password in a crontab or a shell
script that cron calls? Only folks with root access could see the
password. Besides, you've got to put the RT database password in plain
text in your RT_SiteConfig file, unless you are running without a password,
which is
We don't seem to have any problems using a 200x90 logo in our 3.8.2
install.
We have simply done the following:
Create a logo file: /local/htmlElements/Logo
With:
">
% if ($show_name) {
<% loc("RT for [_1]", $RT::rtname) %>
% }
<%args>
$show_name => 1
Put image in /share/html/
Perhaps folks were thinking you'd look in the Wiki first:
http://wiki.bestpractical.com/view/ChangeLogo
You will need to pay attention to the 3.5+ section regarding copying the
Logo file to RT_HOME/local/html/Elements/Logo
If you choose that method, you need not put all the SetLogo stuff in your
The scrips are all located in the database. Most other RT source
customizations would be located in the /local directory.
James Moseley
Kimberly McKinnis
Hi Kim, if I were you I would simply reinstall. Unless you had any
customizations, should be a piece of cake - the only thing you'll need is a
copy of your RT_SiteConfig.pm file.
If you were running an older version of RT, you'll need to follow the steps
to upgrade the RT database.
James Mosele
Unless you are using a browser on the server itself, that isn't going to
work. More than likely you are using a remote browser.
In that case, use the IP address of the server, or better yet the FQ host
name:
http://10.10.10.10/rt/or http://server.domain.com/rt/
Obviously for the latter to w
Yes, I got both messages... Moving on.
Next step is setting up the mysql database.
3. If you already haven't done so, set a root password for your mysql
server - from a root prompt do (make sure mysqld is running):
mysqladmin -u root password
(don't include the <> in the actual shell command
Grant, again, if you want help, do not post requests or replies directly to
individual members of the RT list without including the list...
The reason you are getting this error is because at some point in the email
chain, a linewrap inserted a carriage return into the 'configure' command
and you
FYI, as my co-worker just pointed out, the FM* tables below are due to a
very old installation of RTFM... Those can be disregarded.
James Moseley
+-+
| Tables_in_rt3 |
+-+
| ACL |
| Attachments |
| Att
When you moved the RT instance to another server, did you upgrade it? If
so, did you upgrade the database as well? If you moved the database, how
exactly did you do that? What version are you running now?
I'm running 3.8.2, and all table names are capitalized (with the exception
of one) , so I'
First and foremost, please email your requests for assistance to the
mailing list. With that said, the main installation guide is Unix-generic,
but if you know enough about your particular OS, you shouldn't have too
many problems. Cent OS/RHEL (and other) guides do exist in the official RT
setup
The first line of the error log tells you everything. You need version 18,
but you only have version installed. This problem is likely due to the
perl upgrade that happened as a result of the system upgrade.
You can use CPAN to update the perl module, or you can install it via yum:
yum upgrade pe
Did you update DNS? Did you update this part of the Apache config?:
Change this to Listen on specific IP addresses as shown below to
# prevent Apache from glomming onto all bound IP addresses (0.0.0.0)
# e.g. "Listen 12.34.56.78:80"
Listen :
James Moseley
Michael Mai wrote:
Hi,
I have
Asif, it's getting really hard to tell whose writing what with the way you
are quoting/replying to emails. It sounds like you are trying to not only
upgrade RT but also move your database from mysql 4.x.x to 5.x.x.
I would start by getting your current RT database dumped and successfully
moved to
Our users have certainly noticed this bug, so it affects us to some degree.
In order to submit this as a bug, create an RT ticket here:
http://rt3.fsck.com/?user=guest&pass=guest
James Moseley
Sean
Someone else also appears to have this problem... The first thing I can
think of is that either or both of the lighty or fastcgi configuration
files changed. Can you compare the current configs with known working
ones? Perhaps permissions on /tmp? Can you see as part of the upgrade if
perl (or
Some mail environments are even more strict and require that the rDNS entry
of the IP address match with the corresponding forward DNS record.
With that said, I think it's reasonable that an owner of a mail server
sending legit email make sure that the IP address of their mail server have
an rDNS
For what it's worth, an end-user of mine noticed the same thing today...
He's also using IE 7.
James Moseley
"Michael Finn"
Thanks. Good to know Jesse.
James Moseley
Jesse Vincent
To
02/15/2009 03:54
Yes, any time you make a change to RT_SiteConfig.pm, it's necessary to
restart apache and clear out the mason cache. Reference the readme docs.
James Moseley
Gary Casterline
OK, and your certain my.cnf is setup so that this is the correct socket:
/var/lib/mysql/mysql.sock?
And the httpd process (assuming Apache here) has proper permissions to
mysql.sock?
James Moseley
Jerrad
Report the results of a diff between the old version of my.cnf and the one
after your changes.
James Moseley
Jerrad Pierce
Sorry, didn't realize RT had the capability to use local Unix sockets...
Does the owner of the httpd process have access to the mysql socket?
Assuming nothing changed within the RT directory, it might be helpful for
you to post the mysql you used to tune the database and the syntax used to
back out
Is mysql setup to listen to TCP connections via localhost and/or it's
'real' IP address?
James Moseley
Jerrad Pierce
RT
The easiest thing for you to do is have the entire site in SSL. Is there a
particular reason you only want the login credentials passed using secure
sockets layer?
James Moseley
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Co
Read the README/upgrade docs. The rt-setup-database does exactly that,
setup the database - it can also upgrade the database as well.
You can always look at the scripts themselves to see what they do.
James Moseley
Why not just drop the database and then readd it using the
rt-setup-database script?
James Moseley
Joseph Spenner
I have tried other versions of Firefox, and IE 7 seems to work fine, but
when the query builder page is viewed from Firefox 3.0.5, the Saved
searches box overlaps the Current search: box. If I minimize the Saved
searches box, then I can see the Current search box:. Minor annoyance I
thought I wo
Fair enough.
James Moseley
Jesse Vincent
Jesse Vincent wrote:
>At 8 gigs of RAM on a well-tuned system, most of what RT is pulling out
>of the database should always be cached in memory. If MySQL is going to
>disk on every query, the game's over and you're better off sobbing
>quietly into a stiff drink than getting faster disks.
T
On Fri, Jan 16, 2009 at 02:37:30PM -0500, Mathew wrote:
>> We presently have our RT installation running on the same hardware as
the database: an Intel 1550 box with 4 cores of about 2.5GHz each and 8GB
>>RAM. We've been plagued with speed issues even after upgrading to this.
We realized init
What type of RAID system are you using and how fast are the disks?
James Moseley
Mathew
Andy Smith wrote:
>Hi James,
>
> ok, well thats nice I managed to get to the instructions for 3.8
>using a bit of guesswork :P.
>
>The only reason Im on 3.8.1 is that it is the current ports version in
>FreeBSD. If its worth waiting for 3.8.2 I'm happy to wait, Im not in
>any hurry to upgra
Andy Smith wrote:
>Hi All,
>
>OK I think I have a solution to my problem which I hope results in
>a correctly upgrade database. The last piece of the puzzle, is what
>are the "content" files and what do you need to do with them? Well I
>guessed that you are meant to do this:
>
> rt-setup-data
In the next release, could this script be made host-aware? The script
currently assumes the db server is on the same host as the RT installation.
I know, it's more of a nuisance than anything, but perhaps it could be
built to use the login/host credentials in RT_SiteConfig.pm, just like the
rt-set
Did you complete step four in UPGRADING.mysql?
James Moseley
Narendra Mehta
To
Sent b
>To all,
>
>
> I sent this before and got no response. Is it showing?
>
>We are planning to move up to 3.8.2 soon (a month?). One of
the things
>my users do not like is that there are many CF's that are sowing up in
>their "Modify Ticket" screen that some use, some don't ,but n
Jesse Vincent wrote:
On Wed, Jan 07, 2009 at 06:19:20PM -0600, jmose...@corp.xanadoo.com wrote:
>> So, in the setup-database script, do you tell it to stop at 3.8.0, or
>> 3.7.87? Meaning, if I choose 3.8.0, does the script stop after
installing
>> the 3.7.87 schema changes, or does it also
Slightly confusing instructions (and different from 3.8.0) on upgrading a
mysql database.
First, the instructions say to run /opt/rt3/sbin/rt-setup-database telling
the script the current version you are running. Then they say to stop the
upgrade at 3.8.0 and then run:
etc/upgrade/upgrade-mysql-
Jesse Vincent
To
jmose...@corp.xanadoo.com
That's a very good question and probably has been asked before. I don't
think there is a way out-of-the-box to do this. Probably could write a
custom script per queue - or hack the source code. Of course, to do what
you want would result in the email being bounced back to sender or simply
eaten
Have you read the readme doc? You would simply install RT as a clean
install (configure, make testdeps, make fixdeps, make install) along with
installing mysql, apache, etc. You'd also have to have enough mysql
experience to make a dump of the current database and install it as a new
test databas
Why not just install 3.8.1 from source on a test server (it's really not
that hard and installing perl modules via yum or CPAN is not that complex),
make copy of your database, and then upgrade the schema on that test
database?
That's the only way you can adequately do a POC.
James Moseley
Jesse, was this fixed in 3.8.1? In 3.8.0, RT was stripping the tags
produced by the new editor. Perhaps this is a separate issue.
James Moseley
Jesse Vincent
Jessie, I guess it just depends on the size of the organization, how many
queues they have, and how many open tickets are open at a given time. In
our environment, we have over 30,000 resolved tickets while we usually have
no more than a few dozen open in any given queue. It makes much more sense
First, make sure you cc the RT users group, not just respond directly to
the poster...
If this is a new install, uninstall the Fedora package then install RT from
source.
The first step is correctly run the 'configure' operation:
./configure --prefix= --with-web-user=apache
--with-web-group=apa
You've installed RT from a Fedora package and are now trying to upgrade
from source. You are going to run into all sorts of problems...
Just install RT 3.8.1 from source as a new install in a DIFFERENT
directory. Run configure, make testdeps, etc.
Then run the upgrade database steps, etc. Last
Perhaps the script itself is poorly named, but the instructions state that
the 4.0 mysql upgrade script must be run if you are upgrading as it changes
the DB schema.
It's not a script only for those running 4.x.x versions of mysql, it's for
everyone that's upgrading.
James Moseley
>I suspect our html-cleaning stuff is stripping out the color on
>display. That could probably get relaxed if people think it's a good
>idea.
Thanks, Jessie. To me personally, the value of editing in color doesn't
make much sense if others can't see those colors when looking at a ticket
via the G
>>1) Is email completion supposed to work out of the box?
>Are you talking about when adding people via the 'People' section of
>the ticket? If so, I've noticed that I used to be able to put
>usernames in the "Email" field, but now that doesn't work.
You are correct. I'd love for this missing sh
Looking through the RT_Config.pm file, I've set this in my site config
file:
Set($PreferRichText, 1);
However, colored text still does not display in emails sent by RT nor in
the ticket display view - only while creating text while commenting,
replying, etc. Bold and italicized email displays, b
When replying or commenting on a ticket, I can see the text color, if color
is selected. When viewing the source, I can also see the span tags.
But after updating the ticket, the span tags disappear and thus the color
does too when displaying the ticket.
Am I missing something in the configurat
Ruslan, thanks for sharing this.
James Moseley
"Ruslan Zakirov"
<[EMAIL PROTECTED]
l.co
Interesting. We're running 5.0.27 and the script worked just fine.
However, I ran all the schema/acl/insert upgrade commands using all the
5.7.xx directories in etc/upgrade.
Still waiting to hear from Ruslan to confirm 100% that you don't need to
run all these commands and you need only run the s
So, if you are upgrading from 3.6.x to 3.8.0, you don't need to follow the
step below?
> You may also need to update RT's database. To find out, type:
>
> ls etc/upgrade
Also, which step that you refer to below fails? Fails for everyone?
James Moseley
Did you verify the contents of /opt/rt3/etc? The script output indicates
that the schema and acl files in that directory don't exist, which means
the preceding operation failed:
./install-sh -c -m 0755 -d /opt/rt3/etc
cd etc && ./install-sh -c -m 0644 acl.Informix acl.Pg acl.Oracle
acl.mysql acl.
Did you follow these steps first?
You may also need to update RT's database. To find out, type:
ls etc/upgrade
For each item in that directory whose name is greater than
your previously installed RT version, run:
/opt/rt3/sbin/rt-setup-database --action schema \
Guys, sorry for the quick alarm. We're going to have to mess with the CSS
layout to get the web2 layout to display our logo to our liking.
James Moseley
"Scott Hebert"
BTW, if I change the default theme to be 3.5 or 3.4, the logo displays.
I've actually added some code into the CSS files, and while the logo
displays, it looks terrible...
James Moseley
[EMAIL PROTECTED]
Just installed RT 3.8.0 using a static copy of our RT (3.6.7) database.
Everything looks, well, different!
With that said, our personalized Logo is not displaying in the browser
window (works just fine in 3.6.7). Actually, the logo HTML code shows up
in the page source of the browser, but it just
Changing:
Set($rtname, 'new.name');
Set($EmailSubjectTagRegex, qr/(?:old\.name|new\.name)/i);
Should be all you have to do.
James Moseley
Graeme Fowler
David, what kind of disks are you using on your DB server? Generally
speaking, mod_perl is slower than FastCGI - have you tried the latter?
Next, have you tried any manual queries against your DB server to see if
that's the source of the slowness?
For reference, I just displayed a ticket with no
As far as I can tell, the 'sendmailpipe' reference in the RT config files
is simply an argument that tells the RT email functions how to call the
sendmail binary.
I think your problems will go away if you simply remove all your sendmail
configuration arguments from your RT_SiteConfig.pm file and j
I would chalk it up to a temporary problem (bug) with Apache or the FastCGI
module...
James Moseley
[EMAIL PROTECTED]
.uk
Have you read Ruslan's email yet? If you are running mod_perl 2.x, you
don't need: PerlModule Apache2::compat
I'd remove that first and then see if things work before worrying about
which version of mod_perl you have or switching to FastCGI.
But, to answer your questions:
More than likely, if y
http://wiki.bestpractical.com/view/ManualInstallation
James Moseley
"Ruslan Zakirov"
<[EMAIL PROTECTED]
I think there's a typo in the Wiki, at least on the last line:
# this line applies to Apache2+mod_perl2 only
# Below line might be incorrect, I had to use:
# PerlModule Apache2::compat
# mod_perl 2.0.1 from FC4 Linux
PerlModule Apache2 Apache::compat
Sould be: PerlModule Apache2::
First, you have to add the user if they don't already exist. Next, you
have to make sure that user has appropriate permissions to the queue the
ticket is in.
James Moseley
"John BORIS"
It's really up to you how you want to handle how people are associated to a
ticket. With that said, typically the person 'opening' the ticket or
making the request is the requestor.
The owner of the ticket is the person that is working the ticket or that
the ticket is assigned to. You can very e
This says it all:
The RT_* files are set as root:apache and the permission is set to 500
How is the Apache process (running as user 'apache', I assume) supposed to
access your RT configs if they have no permissions to do so? Chmod those
files to 640 or something similar - that should fix your pr
You defintitely need to be calling it via http://172.31.6.213/rt/
As to your other errors, those are definitely problems. Did you install RT
via source or yum repository? Either way, have you done a 'make testdeps'
in the source directory to ensure all the Perl modules have been installed?
Jam
John, use the name of the new server (or whatever 172.31.6.213 resolves to)
in RT_SiteConfig. Also, any reason you are using a virtual host?
Lastly, I assume you are calling RT at the following URL:
http://172.31.6.213/rt/
James Moseley
John - don't worry about the Apache warning about the module for now. You
also didn't make the necessary changes. You put some in, left others out,
then left the old mod_perl stuff in place. Also, you didn't adjust the
paths in the configs I sent you. Note that my path only had /opt/rt, not
/
Have you checked the other config files in /etc/httpd/conf.d? Anyways,
that error is just informational and doesn't affect anything.
So the question is, does RT work now?
James Moseley
"John BORIS"
Danie, if you've got customers using RT and you want them to use SSL, then
pay up for a legitimate certificate.
James Moseley
>
There is a self-signed cert on the box. But we need to give Internet
access
to customers and do not want them to get a certificate warning. So they
must either us
Better yet, import the self-generated CA cert (that you used to sign each
of your SSL certs) into each browser as a trusted root certificate
authority and no more warnings...
James Moseley
You can generate your own SSL certs for free. The
only reason you'd want to buy them from Thawt ($15
Jesse, would you mind sharing how you came up with your theory?
James Moseley
"Patterson,
Craig"
OK - here you go:
mysql> describe sessions;
+-+-+--+-+---+---+
| Field | Type| Null | Key | Default | Extra |
+-+-+--+-+---+---+
| id | varchar(32) | NO | PRI
Reposting to see if some light can be shed. I am very curious...
Performing queries using 'Requestor = X OR Cc = X OR AdminCc =X' in 3.6.3
yielded very fast results - a few seconds. However, doing the same search
in 3.6.4 resulted in a timeout after four minutes.
Using 'Watcher = X' is the pref
As stated by several different folks, FCGID is a completely different
alternativie to Apache's mod_fastcgi. You use one or the other.
No, fcgi.pm is not part of mod_fastcgi, etc. It's one of many perl modules
that are required by RT. From the error, it looks like this particular
perl module is
One problem is that you did not provide Apache with the name of the module
and then the path to the module. You need:
LoadModule fcgid_module modules/mod_fcgid.so
not just LoadModule fcgid_module...
Secondly, look at the paths in your config below:
Alias /rt/NoAuth/images/ /usr/share/rt3/html/
Compiling stuff on Solaris and making it work is always difficult at best.
James Moseley
mailing list
<[EMAIL PROTECTED]
I sent this example rt.conf yesterday in another topic (change paths if
necessary):
LoadModule fcgid_module modules/mod_fcgid.so
# Use FastCGI to process .fcg .fcgi & .fpl scripts
# Don't do this if mod_fastcgi is present, as it will try to do the same
thing
AddHandler fcgid-script fcg fcgi
Choose the method you prefer, but I would at least try. Other than Apache
and either mod_perl or some flavor of a FastCGI module, your only
dependencies are Perl modules. Install the CPAN installer and use the
'make fixdeps' option within the RT source code to install what it can.
Then install th
You state starting apache still fails... I assume you did do the
following:
yum install mod_fcgid
Honestly, I would uninstall the RT3 RPM and install RT from source.
Documentation is fairly straightforward.
James Moseley
First, you probably didn't install mod_perl or any flavor of FastCGI. To
install FastCGI in Fedora:
yum install mod_fcgid
Next, you can't just include that virtual host config verbatim - it isn't
going to work - you have to modify it for your system. That code assumes
you are using Apache's Fas
Change your SiteConfig to:
Set($WebBaseURL , "https://rt.abc.com";);
Set($WebImagesURL , "/NoAuth/images/");
Drop all the webport stuff - you don't need it.
In your rt.conf file, add:
Alias /rt/NoAuth/images/ /opt/rt3/share/html/NoAuth/images/
Or possibly just: Alias NoAuth/images/ /opt/rt3/sh
A couple of things. I assume you have this somewhere in your apache
configs:
LoadModule fastcgi_module modules/mod_fastcgi.so
Apache probably wouldn't start up without loading this module in your
configuration, but...
Also, what are the following values in RT_SiteConfig.pm?
Set($WebPath)
Set($
What's your complete apache RT config? Not the whole httpd.conf file, just
the stuff relative to RT.
James Moseley
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