I am trying to change the $ParseNewMessageForTicketsCC in the
RT_SiteConfig.pm.
I tried this:
# For ticket 226, need to add the following lines for a cc to be added
# from an email created ticket. added by DOC 20080422
Set($ParseNewMessageForTicketCcs, 1);
Set($RTAddressRegexp,
^([EMAIL
I have used the scrip recommended in this forum for setting the default owner
of a queue. Is there any way to prevent certain users from choosing an owner
from the dropdown list of owners when creating a ticket? This is exactly
what I want to do:
If the user creating the ticket can own in the
not create requests in that queue.”
I turned back on createTicket in that queue, and then it let the user move
the ticket.
lgrella wrote:
I have used the scrip recommended in this forum for setting the default
owner of a queue. Is there any way to prevent certain users from choosing
an owner from
I am trying to figure out why a users who owns a ticket in a certain queue is
not able to add a dependency to that ticket which is a ticket in another
queue which he does not have access. This is how our RT is set up...
All users can see all queues, but not the tickets within those queues. 2 of
Desk
(206) 521-8833 Main
(206) 613-5078 Fax
[EMAIL PROTECTED]
-Original Message-
From: lgrella [mailto:[EMAIL PROTECTED]
Sent: Monday, April 14, 2008 10:48 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Can a user add a dependency on a ticket he does not
have access
that. We've never encountered that problem. Interesting.
Kenn
LBNL
On 4/14/2008 10:48 AM, lgrella wrote:
I am trying to figure out why a users who owns a ticket in a certain
queue is
not able to add a dependency to that ticket which is a ticket in another
queue which he does not have access
Is there any way to sort the attachments by date (or any other way) for a
ticket?
Thanks
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I have a user who would like the subject to be a drop down list of choices. I
have not seen how to do this, so I have decided to create a custom field of
a drop down list of choices, and if the subject is blank, move this custom
field choice into the subject. I am not being successful. I have 2
spaces with underscores in the
CF name; leave the spaces.
Regards,
Gene
At 09:01 AM 3/26/2008, lgrella wrote:
I have a user who would like the subject to be a drop down list of
choices. I
have not seen how to do this, so I have decided to create a custom field
of
a drop down list of choices
Is there any way that I could parse the subject line to look for specific
words, and based on those words, have a scrip change to a specific queue?
Thanks,
Laura
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I edited RT At A Glance from configuration-global-rt at a glance, and all I
did was add a view MY Requests to the page. After logging out and back in
again, All I see are the 3 reports from the left hand side: my top 10
tickets I own, top 10 tickets unowned, and My Requests. The rest of the page
Is it possible to edit a user's RT at a Glance so that in addition to top 10
tickets I own and top 10 unowned tickets, it also shows the user top 10
tickets that I have requested?
Thanks,
Laura
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We were able to set the users show in the drop-down list to assign owners as
a full name by copying the share/html/Elements/SelectOwner to
local/html/Elements and editting it.
But in the box that shows 'people' related to this ticket on the ticket
display page (owner, requestor, CC, adminCC) it
Is there any way to change the order of the names of the queues when they
appear in the dropdown list when creating a ticket or in the quick search
box listing queues? The queue names are alphabetized, and I would like to
change their order without having to edit the queue names.
Thanks,
Laura
Thanks!
Stephen Turner wrote:
At Thursday 3/6/2008 10:20 AM, Laura Grella wrote:
Thank you so much for your reply.
It actually works, but the way I was testing it was making me think it
didn't.
If the ticket changed to a queue where the owner had rights in the
new queue also, it didn't
Thanks!
Joe Casadonte-2 wrote:
On 3/6/2008 10:24 AM, lgrella wrote:
Is there any way to remove fields (specifically adminCC or CC) fields
from
the form to create new tickets?
Go into Ticket/Create.html and comment them out. See the
CleanlyCustomizeRT wiki entry for a good starting
I am trying to set up scrips for my queues so that when a queue is changed,
the owner in the new queue is set to a default queue owner for that new
queue. It is not working. I have some questions about when the scrips are
runWhen the onQueueChange scrip is run, is it run from the old queue's
When a user created a ticket using the quick ticket create, his name or
nobody is in the drop down list (even if he does not have rights to own in
that queue). So when he created a ticket in a queue that he does not rights
to own in, he got an error on creation. I set up a scrip to set a default
into RT_SiteConfig.pm and remove MyReminders so
users cannot add them back.
Finally, create an empty file:
/opt/rt3/local/html/Elements/MyReminders
That should do it. You will need to restart RT.
-Todd
On 2/27/08, lgrella [EMAIL PROTECTED] wrote:
I have been reading that reminders
I have just started to use RT. I am in the process of setting up my users and
queues. Is it possible to set up alias's for reply to addresses for queues,
but disable them for create so that I have to force my users to go into the
RT system to create their tickets?
I do not want the users to
I have been reading that reminders belong to a queue and not really to the
ticket. I can see this complicating things, and I don't want reminders as
part of my system.
I do not want the reminders box on the RT at a glance page, and do not want
them on the tickets page. Is there any way to fully
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