Hello,
I seem to be having an issue with tickets showing in my RT at a glance
page from queues that have been disabled. Is this the desired
behavior? If not where should I start looking?
RT 3.8.8
Here's the query (I believe this is a canned search)
Requestor.id = '__CurrentUser__' AND (
Has anyone encountered this issue? If you have were there any solutions?
So far I can't download PDF, DOC, DOCX
Able to download JPGs.
On Fri, Mar 18, 2011 at 10:06 AM, Kevin Falcone
falc...@bestpractical.com wrote:
On Fri, Mar 18, 2011 at 10:00:01AM -0400, slamp slamp wrote:
Has anyone encountered this issue? If you have were there any solutions?
So far I can't download PDF, DOC, DOCX
Able to download JPGs.
What does can't
On Fri, Mar 18, 2011 at 11:02 AM, Kevin Falcone
falc...@bestpractical.com wrote:
On Fri, Mar 18, 2011 at 10:48:43AM -0400, slamp slamp wrote:
What does can't download mean?
I click on an attachment in RT, nothing happens. I right click save
the attachment, IE gives an error stating the file
Can't locate object method mime_name via package Encode::XS at
/opt/rt387/share/html/Ticket/Attachment/dhandler line 78.
rt 3.8.7
there are no missing perl module deps. i do not see any errors in
apache logs or rt logs.
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it should do what you like...
best
björn
Am 15.06.10 23:31, schrieb slamp slamp:
On Tue, Jun 15, 2010 at 5:28 PM, slamp slampslack...@gmail.com wrote:
I have a global scrip
Condition: User defined
Action: Notify All
I have this in my custom condition:
return (($self-TransactionObj-Type
software.
Cheers,
Ken
On Wed, Jun 16, 2010 at 09:24:23AM -0400, slamp slamp wrote:
Thank you for the suggestion. I would use that if it was part of RT
itself however it would just be a pain to keep RT updated while
keeping the patch working.
2010/6/16 Bj?rn Schulz bjoern.sch...@desy.de:
Hi
On Tue, Jun 15, 2010 at 5:31 PM, slamp slamp slack...@gmail.com wrote:
On Tue, Jun 15, 2010 at 5:28 PM, slamp slamp slack...@gmail.com wrote:
I have a global scrip
Condition: User defined
Action: Notify All
I have this in my custom condition:
return (($self-TransactionObj-Type eq
I have the following in my ScripConditions.
mysql select * from ScripActions where id = 20\G;
*** 1. row ***
id: 20
Name: Notify Owners, Requestors, Ccs Other Recipients
Description: Sends mail to the Ticket Owner, Requestor
On Wed, Jun 16, 2010 at 3:31 PM, slamp slamp slack...@gmail.com wrote:
I have the following in my ScripConditions.
mysql select * from ScripActions where id = 20\G;
*** 1. row ***
id: 20
Name: Notify Owners, Requestors, Ccs
On Wed, Jun 16, 2010 at 3:44 PM, slamp slamp slack...@gmail.com wrote:
On Wed, Jun 16, 2010 at 3:31 PM, slamp slamp slack...@gmail.com wrote:
I have the following in my ScripConditions.
mysql select * from ScripActions where id = 20\G;
*** 1. row
On Wed, Jun 16, 2010 at 3:46 PM, slamp slamp slack...@gmail.com wrote:
On Wed, Jun 16, 2010 at 3:44 PM, slamp slamp slack...@gmail.com wrote:
On Wed, Jun 16, 2010 at 3:31 PM, slamp slamp slack...@gmail.com wrote:
I have the following in my ScripConditions.
mysql select * from ScripActions
I have a global scrip
Condition: User defined
Action: Notify All
I have this in my custom condition:
return (($self-TransactionObj-Type eq Correspond)
($self-TicketObj-QueueObj-Name ne Q1));
return (($self-TransactionObj-Type eq Correspond)
($self-TicketObj-QueueObj-Name ne Q2));
return
On Tue, Jun 15, 2010 at 5:28 PM, slamp slamp slack...@gmail.com wrote:
I have a global scrip
Condition: User defined
Action: Notify All
I have this in my custom condition:
return (($self-TransactionObj-Type eq Correspond)
($self-TicketObj-QueueObj-Name ne Q1));
return (($self
For example:
From rt.domA.com to rt.domB.com.
From supp...@doma.com to supp...@domb.com
During the transition, we would still like to support rt.domA.com via
a redirecto rt.domB.com (apache). And e-mail to supp...@doma.com go to
supp...@domb.com (sendmail).
Has anyone done this before?
is anyone successfully using CommandByEmail? it still parses any word
plus a colon i.e. blah: . i am not a perl guy and would like
assisstance on how to make this extension parse only what we tell it
to via a configuration file for example.
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Is anyone using this?
http://wiki.bestpractical.com/view/AddTicketHistoryToMail
For some reason, it wont add any correspondence from AdminCc. I only
have 1 AdminCc.
All other transactions are added skipping anything from an AdminCc. I
don't really see the scrip where it would skip AdminCc's
On Tue, Nov 17, 2009 at 3:29 AM, Emmanuel Lacour
elac...@easter-eggs.com wrote:
On Tue, Nov 17, 2009 at 12:32:09AM -0500, slamp slamp wrote:
Error on preferences page:
Can't locate object method date_format_full via package
DateTime::Locale::en at /opt/rt3/bin/../lib/RT/Date.pm line 659
Error on preferences page:
Can't locate object method date_format_full via package
DateTime::Locale::en at /opt/rt3/bin/../lib/RT/Date.pm line 659.
Error in the error_log:
FastCGI: server /opt/rt3/bin/mason_handler.fcgi stderr: Use of
uninitialized value in hash element at
the upgrade says this is optional. will the CFs still work the way
they did if we upgraded to 3.8.6 and not use the hierarchical custom
fields? will it break upgradability in the future?
___
On Sun, Apr 26, 2009 at 2:52 PM, slamp slamp slack...@gmail.com wrote:
people sometimes tend to put colons on their e-mail.
for example,
Please see below:
This fails command by email. Is there a way to only define a few sets
of objects to be parsed by command by email??
right now we
people sometimes tend to put colons on their e-mail.
for example,
Please see below:
This fails command by email. Is there a way to only define a few sets
of objects to be parsed by command by email??
right now we need to resolve a ticket via e-mail. so how do i set
command by email to only
I have the following in my resolve scrip that I borrowed from the
site. I added the $self-TransactionObj-OldValue ne autoclose
portion but it does not seem to be working. Can anyone help? Basically
I don't want to get this notification if the status old value was set
to autoclose.
Condition: User
thinking you need to re-evaluate the condition part of that
scrip. What is it you want to do?
Kenn
LBNL
On 3/23/2009 12:51 PM, slamp slamp wrote:
I have the following in my resolve scrip that I borrowed from the
site. I added the $self-TransactionObj-OldValue ne autoclose
portion
is there a way to do this? i have not been able to find it.
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hello everyone, i installed rt to a new directory and new database.
imported all data from my old database and i am not able to login.
what can i be doing wrong?
mysqldumped the old database for 3.6.7.
installed 3.8.1 to different dir and database.
imported mysqldumped db from 3.6.7 to 3.8.1
When a user is given the AdminUsers right, it is able to modify the
superuser account. Can it be prevented? I am using 3.6.7
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/RT/Action/UserDefined.pm:67)
Jun 24 11:24:29 rt RT: WebRT: No permission to view ticket ()
(/opt/rt3/share/html/Elements/Error:78)
On Mon, Jun 23, 2008 at 7:06 PM, slamp slamp [EMAIL PROTECTED] wrote:
thanks for the reply Tom, it would be nice if you can contribute your
implementation once
Has anyone done this? We have this requirement in our workflow.
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where can i get the key used to sign the releases? i couldn't locate
anything on the site.
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Is there a way to distinguish if the AdminCc belongs to the ticket
AdminCc or the queue AdminCc? Are they the same?
We have an AdminCc group for a queue.
We want to set corresponders as an AdminCc so they get Bcc'd instead of Cc'd.
If I create a Scrip that says notify AdminCc on correspond,
After upgrading to 3.6.5 from 3.6.3 I receive this in my log when I
click Delegation under preferences. I am running on CentOS release 4.5
RT: HasRight called with no valid object
(/opt/rt3/lib/RT/Principal_Overlay.pm:323)
___
hi, i am using the following custom action preparation code i found on
the wiki. how do i do the same exact thing except for a bcc? and then
how do i create an action to notify bcc?
#uncomment Logger stuff for debuging
$RT::Logger-debug('Running Script ScriptAddCC');
my $Actor =
thanks jason unfortunately this will not work for me as we have rights
to take tickets in all queues. i think the best way is for the search
to decipher which group the user belongs to and then show only what
the group can see.
On 9/21/07, Jason Long [EMAIL PROTECTED] wrote:
slamp slamp [EMAIL
bump.
On 9/7/07, slamp slamp [EMAIL PROTECTED] wrote:
hello. i am in a dilemma.
i have two group watchers. one as admincc and one as cc. how can i
make it so that an e-mail coming from rt does not show a cc? the
reason for these two are simple. when a ticket comes in, it notifies
admincc
Can anyone point me on how to build a search to search for unowned
tickets but only to the groups you belong to?
we have multiple groups, one group has access to every queue and when
i build a search for all unowned tickets, all tickets from different
queues are shown. the reason for this is we
hello. i am in a dilemma.
i have two group watchers. one as admincc and one as cc. how can i
make it so that an e-mail coming from rt does not show a cc? the
reason for these two are simple. when a ticket comes in, it notifies
admincc because it is assigned to nobody and cc will get all
How can I make it so all e-mails sent out is a Bcc? This will get rid
of the issue when some users hit Reply All and recipients getting
duplicates. We want our users to be able to reply to the queue e-mail
only.
On 8/2/07, slamp slamp [EMAIL PROTECTED] wrote:
The way our RT is setup AdminCc does
is there a notify all Action?
Currently I have Notify Requestors and Cc's and also Notify Owner.
If a ticket has the same owner and requested, they get a duplicate.
there is no built in Notify Owner, Requestors, Ccs.
Please help.
___
ticket is owned by nobody.
ticket has multiple Cc's.
two e-mail goes out.
one e-mail only has one recipient (the e-mail address of RT itself).
2nd e-mail has the RT e-mail address and ALL Cc's.
How can I prevent the 2nd e-mail from going out? How can I have RT
only show the RT e-mail address in
Currently I have this script to notify AdminCc on correspond when a
ticket is owned by Nobody.
Condition: User Defined
Action: Notify AdminCcs
Template: Global template: Correspondence
Stage: TransactionCreate
if (($self-TransactionObj-Type eq Correspond) and
($self-TicketObj-OwnerObj-Id ==
anybody?
On 7/17/07, slamp slamp [EMAIL PROTECTED] wrote:
is there a way to customize RT At A Glance per group? I only see
configuration on a Global basis or on a per user basis.
I need this to customize what each group can see in the rt at a glance.
I have a search that shows oldest unowned
is there a way to customize RT At A Glance per group? I only see
configuration on a Global basis or on a per user basis.
I need this to customize what each group can see in the rt at a glance.
I have a search that shows oldest unowned tickets and i have a group
that can see everything. but of
when i click on resolve to close a ticket and i do not want certain
people (requestors, Ccs) to be notified, there is no addresses to
check at the bottom of the page to take out. all i see is the
following:
This message will be sent to...
(Check boxes to disable notifications to the listed
e-mail was processed by RT. /var/log/messages states that it sent it
to specified recipients. under history in web view, it shows that it
sent to the specified recipients. but no e-mail were ever sent! this
is the only that did not get sent. other e-mails before and after this
message were sent.
Is there a way to make RT only open one ticket for all alerts it is
receiving from a specific device?
Lets say it is coming from [EMAIL PROTECTED] I only want it to open 1
ticket. This is to keep track of the alerts it is sending in only one
ticket.
Thank you for your assistance.
Can this be done without making the group or user a SuperUser?
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slamp slamp wrote:
i am stumped. i have granted all rights to a group and all rights to a
user belonging to that group within the queue and when i log in as
that user there is no place to modify the group or the queue. where do
i go?
i did this in:
configuration - groups - groupname
is it safe to delete tickets directly from the mysql db? meaning
change status to 'delete' from 'new'? and then let RTx-Shredder do its
thing? we have a bunch of tickets that needs to be deleted (SPAM got
through) and there is not quick way of deleting them other than going
into the actual ticket
We have RT setup so any correspondence will be added as a Cc. No
duplicate is being sent if the owner is Nobody. Once the ticket is
owned by somebody that is already a Cc then duplicate comes. Please
help, thanks.
___
does anyone have a way to label/tag a ticket? lets say a ticket comes in and
it's a hardware support ticket and you want to label/tag it HARDWARE. How
can this be accomplished and also be made searchable?
___
-0400, slamp slamp wrote:
that wouldn't work either. i have been trying for some time now with
no luck. for some reason specifying an actual value instead of
__CurrentUser__ works but not __CurrentUser__
The only thing that worked for me was something like Cc LIKE '
[EMAIL PROTECTED]' . Cc.id
Please tell me how do make RT3 show tickets I requested in RT at a glance?
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how can i do this? i tried searching but could not find any answers.
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