Re: [rt-users] Default queue and the correspondence address.

2013-05-09 Thread Russell Jones
Thanks, I figured that's what was going on. It works for us to have General as the catch-all. If we run into issues I'll change the General queue to have an actual email address. On 5/9/2013 2:44 PM, Alex Vandiver wrote: On Thu, 2013-05-09 at 14:35 -0500, Russell Jones wrote: I did, I do not

Re: [rt-users] Default queue and the correspondence address.

2013-05-09 Thread Alex Vandiver
On Thu, 2013-05-09 at 14:35 -0500, Russell Jones wrote: > I did, I do not have a --queue defined for the correspondence alias, > only "--action correspond", which is what raised this question of "Why > is this working?" :-) RT defaults to queue id 1 on tickets from the mailgate if you don't spec

Re: [rt-users] Default queue and the correspondence address.

2013-05-09 Thread Russell Jones
Thanks Alex, I did, I do not have a --queue defined for the correspondence alias, only "--action correspond", which is what raised this question of "Why is this working?" :-) On 5/9/2013 2:29 PM, Alex Vandiver wrote: On Thu, 2013-05-09 at 10:18 -0500, Russell Jones wrote: I have noticed th

Re: [rt-users] Default queue and the correspondence address.

2013-05-09 Thread Alex Vandiver
On Thu, 2013-05-09 at 10:18 -0500, Russell Jones wrote: > I have noticed that when sending a new email to my > CorrespondenceAddress, a new ticket is created in my "General" queue. I > now noticed that the DefaultQueue setting is not the reasoning for this > behavior according to the manual, and

[rt-users] Default queue and the correspondence address.

2013-05-09 Thread Russell Jones
Hi all, I have noticed that when sending a new email to my CorrespondenceAddress, a new ticket is created in my "General" queue. I now noticed that the DefaultQueue setting is not the reasoning for this behavior according to the manual, and I am unable to find why this is happening. My gene

Re: [rt-users] Default queue for selfservice

2009-05-01 Thread Jim Tambling
Thanks Roy :) Amazing how far a bit of common sense can go! Regards, Jim -Original Message- From: Raed El-Hames [mailto:r...@vialtus.com] Sent: 30 April 2009 18:14 To: Jim Tambling Cc: rt-us...@bestpractical.com Subject: Re: [rt-users] Default queue for selfservice Jim; Have you

Re: [rt-users] Default queue for selfservice

2009-04-30 Thread Raed El-Hames
Jim; Have you allowed unprivileged users to create tickets in different queue/s; In Queues/Your-Queue/GlobalRights , give the system group Everyone create ticket priv and remove this right from the General queue, if you don't wish them to create any tickets there Note you can give this right to

[rt-users] Default queue for selfservice

2009-04-30 Thread Jim Tambling
Hi, How can I change the default q for self-service requests? At the moment all tickets raised by unprivileged users go to "General" but I would like them to go to a different queue. Thanks, Jim ___ http://lists.bestpractical.com/cgi-bin/mailman/

Re: [rt-users] default queue

2009-04-29 Thread Ruslan Zakirov
You want something strange. Rights wouldn't help you. You can play with portlets on users' home page to show them unowned tickets by default or play with other searches. On Thu, Apr 30, 2009 at 12:52 AM, wrote: > How do I make the 50 highest priority unowned ticket display only display > tickets

[rt-users] default queue

2009-04-29 Thread prescott
How do I make the 50 highest priority unowned ticket display only display tickets for a specific queue? I have users who can see stuff in the general support and billing queue, but I only want them to see unowned tickets by default in the billing queue. Thanks. -- Kelly Prescott _

Re: [rt-users] Default Queue???

2008-04-14 Thread Aaron Sallade
April 14, 2008 1:09 PM To: Aaron Sallade; Tim Gustafson; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Default Queue??? At Monday 4/14/2008 03:58 PM, Aaron Sallade wrote: >I did not see the spot for default there. Am I missing it? I think if you do this (in SelectNewTicketQueu

Re: [rt-users] Default Queue???

2008-04-14 Thread Stephen Turner
At Monday 4/14/2008 03:58 PM, Aaron Sallade wrote: >I did not see the spot for default there. Am I missing it? I think if you do this (in SelectNewTicketQueue), it should work: <& /Elements/SelectQueue, Name => 'Queue', %ARGS, ShowNullOption => 0, ShowAllQueues => 0, Default => nnn &> where

Re: [rt-users] Default Queue???

2008-04-14 Thread Aaron Sallade
[mailto:[EMAIL PROTECTED] Sent: Monday, April 14, 2008 12:49 PM To: Aaron Sallade; Tim Gustafson; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Default Queue??? At Monday 4/14/2008 03:39 PM, Aaron Sallade wrote: >In 3.6.6 it is at >/html/Elements/SelectQueue > >I just tried

Re: [rt-users] Default Queue???

2008-04-14 Thread Stephen Turner
At Monday 4/14/2008 03:39 PM, Aaron Sallade wrote: >In 3.6.6 it is at >/html/Elements/SelectQueue > >I just tried it and it works great. Be careful - SelectQueue is also used in a few places other than the 'new ticket' drop down. If you only want to change the default in the 'new ticket' drop do

Re: [rt-users] Default Queue???

2008-04-14 Thread Aaron Sallade
- From: Tim Gustafson [mailto:[EMAIL PROTECTED] Sent: Monday, April 14, 2008 12:05 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Default Queue??? Ahh, that's exactly what I'm looking for. Thanks! Tim Gustafson SOE Webmaster UC Santa Cruz [EMAIL PROTECTED] (831)

Re: [rt-users] Default Queue???

2008-04-14 Thread Tim Gustafson
ctical.com Subject: Re: [rt-users] Default Queue??? Hi Tim, I don't know what version of RT you have there, but we are still using an older 3.4.5 version here. In this version, the code you want to look for is in: /var/rt/html/Elements/SelectNewTicketQueue Near the end, it sets: $Default

Re: [rt-users] Default Queue???

2008-04-14 Thread Tim Gustafson
11 Tim Gustafson SOE Webmaster UC Santa Cruz [EMAIL PROTECTED] (831) 459-5354 -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Monday, April 14, 2008 10:37 AM To: Tim Gustafson Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Default Queue??? What

Re: [rt-users] Default Queue???

2008-04-14 Thread Jason A. Smith
er's session, but I can't > seem to find where that default is being set. > > Tim Gustafson > SOE Webmaster > UC Santa Cruz > [EMAIL PROTECTED] > (831) 459-5354 > > > -Original Message- > From: Drew Barnes [mailto:[EMAIL PROTECTED] > Sent:

Re: [rt-users] Default Queue???

2008-04-14 Thread Drew Barnes
g set. > > Tim Gustafson > SOE Webmaster > UC Santa Cruz > [EMAIL PROTECTED] > (831) 459-5354 > > > -Original Message- > From: Drew Barnes [mailto:[EMAIL PROTECTED] > Sent: Monday, April 14, 2008 10:24 AM > To: Tim Gustafson > Cc: rt-users@lists.bestpracti

Re: [rt-users] Default Queue???

2008-04-14 Thread Tim Gustafson
-- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Monday, April 14, 2008 10:24 AM To: Tim Gustafson Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Default Queue??? On our system, our lowercase queues appear first, then capitalized. I just named queues accordingly. Tim Gusta

Re: [rt-users] Default Queue???

2008-04-14 Thread Drew Barnes
Cruz > [EMAIL PROTECTED] > (831) 459-5354 > > > -Original Message- > From: Kenneth Crocker [mailto:[EMAIL PROTECTED] > Sent: Monday, April 14, 2008 9:42 AM > To: Tim Gustafson > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Default Queue???

Re: [rt-users] Default Queue???

2008-04-14 Thread Tim Gustafson
: Tim Gustafson Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Default Queue??? Tim, There should be a drop-down that displays the Queue's available to the current user. It is usually in alphabetical order. There may be a way to change that, but I don't know of

Re: [rt-users] Default Queue???

2008-04-14 Thread Kenneth Crocker
Tim, There should be a drop-down that displays the Queue's available to the current user. It is usually in alphabetical order. There may be a way to change that, but I don't know of it. Kenn LBNL On 4/11/2008 4:37 PM, Tim Gustafson wrote: > Hello everyone! > > Please forgive the pot

Re: [rt-users] Default Queue???

2008-04-14 Thread Tim Gustafson
Tim Gustafson SOE Webmaster UC Santa Cruz [EMAIL PROTECTED] (831) 459-5354 -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Monday, April 14, 2008 8:27 AM To: Tim Gustafson Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Default Queue??? It

Re: [rt-users] Default Queue???

2008-04-14 Thread Drew Barnes
es', > etc). > > Tim Gustafson > SOE Webmaster > UC Santa Cruz > [EMAIL PROTECTED] > (831) 459-5354 > > > -Original Message- > From: Gene LeDuc [mailto:[EMAIL PROTECTED] > Sent: Monday, April 14, 2008 8:23 AM > To: Tim Gustafson; rt-users@lists.be

Re: [rt-users] Default Queue???

2008-04-14 Thread Tim Gustafson
rom: Gene LeDuc [mailto:[EMAIL PROTECTED] Sent: Monday, April 14, 2008 8:23 AM To: Tim Gustafson; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Default Queue??? Hi Tim, I'm pretty sure it's just the first one alphabetically. At 04:37 PM 4/11/2008, Tim Gustafson wrote: >He

Re: [rt-users] Default Queue???

2008-04-14 Thread Gene LeDuc
Hi Tim, I'm pretty sure it's just the first one alphabetically. At 04:37 PM 4/11/2008, Tim Gustafson wrote: >Hello everyone! > >Please forgive the potentially silly question, but I've Google this and >haven't been able to come up with anything. > >Where the heck do you set the default queue for n

[rt-users] Default Queue???

2008-04-11 Thread Tim Gustafson
Hello everyone! Please forgive the potentially silly question, but I've Google this and haven't been able to come up with anything. Where the heck do you set the default queue for new tickets when users click the "New ticket in" button at the top of the screen? Tim Gustafson SOE Webmaster UC San