On Mon, Sep 08, 2014 at 11:51:52AM +0200, Christian Loos wrote:
what is the difference between the user Comments field and the
FreeformContactInfo field, from a user or admin view.
The difference I noticed is that FreeformContactInfo have a column_map
entry and Comments doesn't (in branch
Hi,
what is the difference between the user Comments field and the
FreeformContactInfo field, from a user or admin view.
The difference I noticed is that FreeformContactInfo have a column_map
entry and Comments doesn't (in branch 4.0/column-map-validation
explicitly is blacklisted from
Hello everybody
One of my colleague ask me this
and i have to admit from myself ... i don't know
did anybody know where is the difference?
best regards john s.
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Sent
The answer is in the wiki
Gerard
On 2011-05-19 11:57, john s. wrote:
Hello everybody
One of my colleague ask me this
and i have to admit from myself ... i don't know
did anybody know where is the difference?
best regards john s.
On 19 May 2011, at 10:57, john s. wrote:
Hello everybody
One of my colleague ask me this
and i have to admit from myself ... i don't know
did anybody know where is the difference?
best regards john s.
Hi John
I believe comment doesn't send an email to the requestor whereas reply
thnx everybody
best regards john s.
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Sent from the Request Tracker - User mailing list archive at Nabble.com.
The answer is indeed in the wiki. Reply is the same as Correspondence that
goes to the Requestor, maybe the CC: on the ticket. Comments are generally
for internal staff and may be sent to the AdminCC.
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The role of watchers (CC, Requestor, AdminCc and Owner) can be
customised to meet specific requirements. Using scrips and templates
different emails can be sent to different watchers and different rights
can be assigned for modifying tickets. And, with custom scrips,
different actions can be
Hi folks
I am struggling to understand the difference between a CC and a Requestor?
When adding extra people to a ticket, it's not clear whether they should be
added as one or the other.
Any clarification would be much appreciated. (I have looked for
documentation on this but have not found
Richard;
Its very similar to the To and CC in emails, Requestors are the To list
and CC are the CC.
In addition , you can manipulate when/who gets correspondence via
scrips, you may want to only notify Requestors and therefore you limit
your requestors list to those you wish to get the
Richard Brady wrote:
I am struggling to understand the difference between a CC and a
Requestor? When adding extra people to a ticket, it's not clear whether
they should be added as one or the other.
Any clarification would be much appreciated. (I have looked for
documentation on this
Richard,
Actually, I've NEVER been able to resolve a parent ticket without all
the children tickets being resolved first. Because of the way the LINKS
table works, I can have a child ticket ALSO be a DependedOnBy ticket
as well, although I'm not sure that is required. I even remember
Hi all,
what is the conceptual difference between Parent/Child and Depends on/
Depended on by? To me, they mean essentially the same and I can't come
up with a use case where both would be used simultaneously or even just
differently.
If there is no real difference, wouldn't it make sense to
On Mon, 22 Sep 2008 07:10:22 -0400, Richard Hartmann
[EMAIL PROTECTED] wrote:
Hi all,
what is the conceptual difference between Parent/Child and Depends on/
Depended on by? To me, they mean essentially the same and I can't come
up with a use case where both would be used simultaneously or
On Mon, Sep 22, 2008 at 15:03, Stephen Turner [EMAIL PROTECTED] wrote:
Parent/child simply describes a relationship between tickets (children
belong to parent). Depends on enforces a rule - the depended on ticket must
be resolved before its dependent tickets can be resolved.
So basically,
On Mon, 22 Sep 2008 10:35:01 -0400, Richard Hartmann
[EMAIL PROTECTED] wrote:
So basically, parent/child sit between the strong Depend and the weak
Refer. Not sure if that is useful in any application, but I now know
that I don't need it for my workflows.
Thanks :)
Richard
I think
Richard,
There is also another difference. In the LINKS table, the TYPE of
link maintained for a ticket is also different. In a situation where
there is a Parent/Child relationship, the type is defined as MembersOf
and if it is a DependsOn relationship, then the type is defined as
Richard,
We use the Parent/Child and DependsOn relationships a great deal and
this is how we do it. Whenever we have a ticket that in and of itself
causes other work to be done within the SAME support group for the same
queue, we make those tickets Children tickets of the
Is there a way to distinguish if the AdminCc belongs to the ticket
AdminCc or the queue AdminCc? Are they the same?
We have an AdminCc group for a queue.
We want to set corresponders as an AdminCc so they get Bcc'd instead of Cc'd.
If I create a Scrip that says notify AdminCc on correspond,
They are treated equally when making ACL and email decisions.
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http://foxytunes.com/artist/french+connection/track/monte+carlo
On 12/3/07, slamp slamp [EMAIL PROTECTED] wrote:
Is there a way to distinguish if the AdminCc belongs to
Todd,
Your reply made me think. If I have a queue watcher Admincc set up with
the right to AdminQueue, does your answer mean that if I add a name to
the TICKET AdminCc that this person will now have the right to
AdminQueue? I don't think that is right. I do not think that the ACL
is the
You are correct. I meant ACL decisions regarding the ticket.
Now playing: The White Stripes - Stop Breaking Down
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On 12/3/07, Kenneth Crocker [EMAIL PROTECTED] wrote:
Todd,
Your reply made me
Todd,
Kool. Then we are in agreement, which makes me feel better. Thanks.
Kenn
LBNL
On 12/3/2007 12:41 PM, Todd Chapman wrote:
You are correct. I meant ACL decisions regarding the ticket.
Now playing: The White Stripes - Stop Breaking Down
In the RT config file, what is the difference between $DatabaseHost and
$DatabaseRTHost? They both have the same initial value of localhost. Why
are there two values?
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The latter one is important for setups with RT server and RT's DB on
different hosts.
On 12/14/06, John Arends [EMAIL PROTECTED] wrote:
In the RT config file, what is the difference between $DatabaseHost and
$DatabaseRTHost? They both have the same initial value of localhost. Why
are there two
On Dec 14, 2006, at 7:32 AM, John Arends wrote:
In the RT config file, what is the difference between $DatabaseHost
and $DatabaseRTHost? They both have the same initial value of
localhost. Why are there two values?
DatabaseHost is where should RT find the database
DatabaseRTHost is
On 12/15/06, John Arends [EMAIL PROTECTED] wrote:
I'm not sure I understand the difference from your explanation. If RT's
database is on an external host, I'd want to use $DatabaseHost with the
value of the database server's hostname.
So what is $DatabaseRTHost?
Yes. The database will be on a different host than RT. So
$DatabaseRTHost is the host that RT is running on and is used for
security? While $DatabaseHost is the host that the database is running on
Ruslan Zakirov wrote:
On 12/15/06, John Arends [EMAIL PROTECTED] wrote:
I'm not sure I
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