Chaitanya Veludandi wrote:
Hi,
Is there a way to calculate Hours Worked (using Business Hours) based on
the difference betwee Resolved Time and Created Time and then move it to
a custom Field?
Posted to this list less than 24 hours ago:
But do you know if it is possible for RT (I
Thanks for the tip.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Ruslan Zakirov
Sent: Thursday, February 07, 2008 9:51 PM
To: Kenneth Crocker
Cc: Candelario, Bill; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Tasks
Bill, Kenneth's example
My RightsMatrix RT extension will tell you exactly how an individual got a
right.
http://search.cpan.org/author/HTCHAPMAN/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm
On 2/7/08, Ole Craig [EMAIL PROTECTED] wrote:
On Fri, 2008-02-08 at 03:06 +0300, Ruslan Zakirov wrote:
On Feb 8, 2008
On Fri, Feb 08, 2008 at 09:38:03AM -0500, Jason Fenner wrote:
I have a quick question that I hope someone can assist me with.
We have been using RTFM with our RT installation for quite some time.
Recently, I went to check
what version of RTFM we were running. I can't seem to be able to
I am have some difficulties staying logged in as root with Rt Tracker. I
have tried googling my problem but can't seem to find a resolution. I am
running Gentoo and my browser (Firefox) has been set to accept all cookies
My Apache conf is below:
IfDefine PERL
VirtualHost *:80
I have recently re-installed RT on a new system (rt-3.6.6) I had a previous
install of RT (rt-3.6.2) on another system. I am using the same database but
a fresh RT install. I am getting the following error in my apache log and
can't create anything in RT.
[crit]: Transaction not committed.
Hello,
I am trying to work on this time worked issue myself and have been trying
the following:
Condition: On Transaction
Action: user defined
Template: Global template: Blank
Stage: TransactionCreate
Custom Condition: blank
Custom action preparation code:
1;
Custom action cleanup code:
On Fri, Feb 08, 2008 at 10:21:03AM -0800, Kenneth Crocker wrote:
Jean-Sebastien,
Jesse just started up a Library of documentation on ../rt-docs. I
have a complete RT Queue Admin guide there.
Thanks Kenneth (and Jesse). Just a little question though...
../rt-docs is relative to
Hi everyone,
I have a small problem with my users... One of them will take ownership
of the ticket, work the problem, choose 'Resolve' and write what they
did in the text box.
This means the requestor doesn't see the summary of work done because
it's a comment and not a reply.
Is there a reason
On Fri, Feb 08, 2008 at 02:00:30PM -0500, Matt Higgins wrote:
I have recently re-installed RT on a new system (rt-3.6.6) I had a previous
install of RT (rt-3.6.2) on another system. I am using the same database but
a fresh RT install. I am getting the following error in my apache log and
Alvaro,
seems the changes of custom fields are not in table Transactions at
NewValue and OldValue but linked from OldReference and NewReference.
Nevertheless you can read the values by first checking if the
transaction was caused by the special CF like I mentioned before and
then you can read old
When clicking on a ticket, it takes 10 sec for the page to build up. The left
column of the site (the basics, people, more about xxx xxx) builds up in
under 1 sec, but the right column and the bottom (reminders, dates, links,
history) takes every time 9-10 seconds to show up.
Apache log with
Hi there,
Is there any way to match a customfiled value change from one specific value to
another?
Transactions of type CustomField leave NewValue and OldValue to NULL so I
just can know that the field has changed but not the old and new values.
In the ticket history you can see both values,
I wrote a mod to the Business::Hours package that lets you subtract one
date from another. It's on the wiki as part of something else I posted,
but since I don't remember where I'll post it below. It works just like
the add_seconds() method, but it subtracts instead. You can either append
On Thu, Feb 07, 2008 at 11:00:04AM -0800, Kenneth Crocker wrote:
Jean-Sebastien,
It looks better, that's for sure. Let me show what I have, with an
explanation for why, and you can take it from there, Obviously, every
installation will have it's different infrastructure needs, but
Hi Benjamin,
I looked at the wiki and the list before posting, but the problem is that
newValue and oldValue attributes are not set inthe transaction
Alvaro Muñoz Sánchez
Technical Consultant
Hewlett Packard Consulting Integration
Phone: 628 13 01 36
E-Mail: [EMAIL PROTECTED]
P Antes de
Alvara,
have a look at http://wiki.bestpractical.com/view/Contributions, there
are several examples how to read and manipulate the values of CFs via
scrips.
First you have to look if the transaction was caused by a CF, something
like this:
unless (
( $self-TransactionObj-Type eq CustomField
As has been mentioned I am working on trying to get a time worked scrip up
and running. So far everything is going well except for one thing, I can
retrieve dates from the ticket without problem and they come through like:
2008-02-08 21:24:49
This seems like a fine format, but once I have 2 of
On Feb 9, 2008 2:57 AM, Greg Evans [EMAIL PROTECTED] wrote:
following up on my own post to the list...The following code is *mostly*
working but there is a GLARING ERROR that makes it unusable
Please NOTE THE ABOVE because if you use it as is, it will require a restart
of httpd each time you
following up on my own post to the list...The following code is *mostly*
working but there is a GLARING ERROR that makes it unusable
Please NOTE THE ABOVE because if you use it as is, it will require a restart
of httpd each time you try to update a ticket.
#code begin
if ($self-TicketObj-Type
I have created custom date fields of the format ( -mm-dd ).
I would like to create a saved search that would return tickets with upcoming
dates
less than X days from now.
the relational syntax
Due ' +5 Days'
works if I use the standard Due field,
but not if I use a CF field
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