Go to subscriptions on Apple (name at top of settings) and see if it is there.
Acorn is one of the programmes under Amazon Prime so also check your Amazon
account.
> On 8 Jun 2024, at 11:50, Gillian Snoxall wrote:
>
> Does anyone know anything about Acorn TV, especially how to get hold of
I just write to s...@gogglegroups.com. Amazingly helpful group who have helped me to become a reasonably proficient Mac user. On 30 Jan 2024, at 12:36, 'Jason Davies' via Sussex Mac User Group wrote:
Hi Jo,
Just send to the list and watch out for auto-complete changing it to someone
n 25 Jan 2024, at 23:22, Virginia Routh wrote:UnfortunatelyMacBook hasnt synced with my iPad. On MacBook Pro 7 duplicates were found but on iPad there are still whole pages. See screenshot : -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group&
sender and delete the email immediately.On 23 Jan 2024, at 19:22, Virginia Routh wrote:Hi Smuggers, any ideas how I can remove duplicates from my online address book (iPad, iPhone and MacBookPro)? In some cases, names have been duplicated 10 times.Virginia -- You received this message beca
Hi Smuggers, any ideas how I can remove duplicates from my online address book
(iPad, iPhone and MacBookPro)? In some cases, names have been duplicated 10
times.
Virginia
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rbrown1970On Tue, 28 Nov 2023 at 12:54, Virginia Routh <virginia.ro...@gmail.com> wrote:Hi Smuggers, Advice please.
I carry my iphone (13 pro) in a separate compartment in my rucksack. It is asleep but not turned off. On two occasions this week, when I took the iphone out of my rucksack
read or navigate on it.All I could do was
instruct Siri to turn it off. When I turned it on again, it was back to
normal. Is there anything I can do to stop this happening?
Virginia
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e notify the sender and delete the email immediately.
On 19 Nov 2023, at 14:27, Virginia Routh wrote:Hi Smuggers. Can you advise me? My Canon Pixma printer TS5050 has gone AOL - my computer (MacBook Pro) and iPad say it is offline. It has worked reliably for 3 years. Nothing has
ediately.
On 19 Nov 2023, at 14:27, Virginia Routh wrote:Hi Smuggers. Can you advise me? My Canon Pixma printer TS5050 has gone AOL - my computer (MacBook Pro) and iPad say it is offline. It has worked reliably for 3 years. Nothing has changed. The connections are the same. The router is
to be replaced? Virginia
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To view this discussion on the web, vi
It’s always been reassuring to know SMUG was there, in particular Sam, thanks to whom most of us are quite computer literate now. On 24 Oct 2023, at 08:56, 'Jason Kitcat' via Sussex Mac User Group wrote:I think it’s older than that. Stephen Watson may be able to cast some light on it… I
have received this email in error please notify the sender and delete the email immediately.On 15 Jan 2023, at 13:36, Virginia Routh wrote:But how do I shut down an app? For instance, I’ve opened settings to check on Stage Manager (not sure how I disable it - do I delete it by clic
nded solely for the addressed recipients and may contain privileged or confidential information.If you have received this email in error please notify the sender and delete the email immediately.On 15 Jan 2023, at 12:54, Virginia Routh wrote:Have you clever people worked out how to use this new up
Have you clever people worked out how to use this new update? I’m finding it
very irritating. How do I change programs? How do I get rid of box that
appears on right of screen? I loved my old iPad. At the moment I am hating
this new version. Help please!
--
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er and delete
> the email immediately.
>
>
>> On 23 Sep 2022, at 15:08, Russell Brown wrote:
>>
>> Hi Virginia
>>
>> which model printer?
>>
>>
>>
>> Dr Russell Brown
>>
>> Manor Park Medical Centre (https://m
Canon Pixma TS5050
www.virginialynch.co.uk
> On 23 Sep 2022, at 15:08, Russell Brown wrote:
>
> Hi Virginia
>
> which model printer?
>
>
>
> Dr Russell Brown
>
> Manor Park Medical Centre (https://manorparksurgery.com/, Tel 01323484848)
> GP Pr
but this hasn’t helped. If it
is corrupted can I delete it completely and start again?
www.virginialynch.co.uk
> On 23 Sep 2022, at 13:56, 'Jason Davies' via Sussex Mac User Group
> wrote:
>
> On 23 Sep 2022, at 13:48, Virginia Routh wrote:
>
>> But now I can’t access g
These updates are infuriating. (iPad Pro 15.6.1) Now I find I can’t access
gmail from MacBookPro (12.3.1). I don’t often read emails on the MBP, I use
iPad instead, but trying to use printer I have exported the spreadsheet I want
to print to an email in order to see if printer works straight
Since the latest upgrade, not sure whether on iPad or MacBookPro, my Canon
printer is not recognised by my iPad. In past, if the MBP was open, I could
print documents directly from my iPad. Now it says “no printer selected”.
There is a program/widget that I downloaded a few years ago which
d to both iPhone and iPad.
>>
>> The logic is that on the iPhone the identifier is by default the mobile
>> phone number. The iPad won’t know what that is, hence the need to use the
>> Apple ID. Especially important if the iPad has a SIM card as it will have
Can someone explain to me why messages on my iPad are not synched with my
iphone? They operate like two separate apps. Virginia
www.virginialynch.co.uk
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Hi Smuggers. Help please. I’ve put a signature on emails in the past with no
problem but now, after upgrading to Monterey 12.3.1 it doesn’t seem to work.
Settings - show all settings - signature - add signature - defaults for new
mail use and reply/ forward (this is new) then Save changes.
Brilliant, Stephen. That probably is the reason. I’ve used 57.3 of 64. I’ll
do a spring clean as you suggest.
www.virginialynch.co.uk
> On 11 May 2022, at 13:45, 'Stephen Watson' via Sussex Mac User Group
> wrote:
>
> Hello Virginia,
>
> Settings > General >
Thanks for suggestion, Stephen. How do I find out whether I have filled up
storage? Virginia
www.virginialynch.co.uk
> On 11 May 2022, at 08:20, 'Stephen Watson' via Sussex Mac User Group
> wrote:
>
> Hi Virginia,
>
> Mine is a 2018 11” model and I’m surprised about
or iPad Air
2022.Advice would be much appreciated. Virginia
www.virginialynch.co.uk
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email is intended solely for the addressed recipients and may contain
> privileged or confidential information.
>
> If you have received this email in error please notify the sender and delete
> the email immediately.
>
>
>> On 8 Feb 2022, at 12:07, Virginia Routh wrote:
>
ay contain
> privileged or confidential information.
>
> If you have received this email in error please notify the sender and delete
> the email immediately.
>
>
>> On 8 Feb 2022, at 09:40, Virginia Routh wrote:
>>
>> Hi Smuggers, I have a new iphone 13
Hi Smuggers, I have a new iphone 13 Pro version 15.2.1. It is set to Private
Browsing Mode which means it doesn’t do auto fill or facial recognition. I
can’t find in Settings how to change this. Advice please. Virginia
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Hi Smuggers, How do I convert a document in Pages to DocX? If I chose the
option Word in Export, it converts it to a Word document not DocX. I have
found that people using Microsoft are not able to open and read Word documents
that are not DocX. Any advice appreciated! Virginia
--
You
Thanks, Sam. The reason for my difficulties is that it is in Editor’s mode.
I’ve discovered that the best way forward is to have 2 versions - one on iPad,
the other on MacBook - I am writing and making alterations on my iPad and
using MBP to read editor’s comments. Virginia
> On 21
Hi AndrewI didn’t intend to put my response to Gilly on the forum. I should
have sent it to her off-list. But thank you for your interest. I’ll send you
a copy, too, if you like. Feedback is always useful. Virginia
> On 21 Jan 2022, at 08:16, 'andrew lancaster' via Sussex Mac User Gr
Hi Gilly. Thanks for your interest. It is nearly finished. In a week or two
I will send you a preview copy on line. I shall be interested to know what you
think of it! Virginia
> On 21 Jan 2022, at 07:16, Gillian Snoxall wrote:
>
> Virginia, I would be very interested to know
d. What did you send it as originally, if
> not Word? You could open the original and read the comments in Pages, and
> edit the original?
>
> Thanks,
>
>-Jason
> --
> Sent from my iPhone
> --
>
ients and may contain
> privileged or confidential information.
>
> If you have received this email in error please notify the sender and delete
> the email immediately.
>
>
>> On 20 Jan 2022, at 14:46, Virginia Routh wrote:
>>
>> Hi Smuggers. Can some
be formatting of some
sort but I cannot see how to alter that. Advice would be much appreciated.
Virginia
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Thanks, Stephen. I was looking for a new thing to do on my iPad as I have
played solitaire and sudoku until it is coming out of my ears.
> On 8 Jan 2022, at 11:49, 'Stephen Watson' via Sussex Mac User Group
> wrote:
>
> Hi all,
>
> And now for something completely different …
>
> Thanks
’m not sure why we’ve not been able to enjoy this for years,
> at least as an option as it obviously wouldn’t work that well on speakers.
> Rather like 3D/Stereoscopic pictures which I’ve loved since I was a kid. A
> young kid, anyway!
>
> I’ll check out Blondie then …
>
>
to avoid
adverts. Virginia
> On 5 Jan 2022, at 00:38, Toby Leighton wrote:
>
>
> Apple Music plan includes iTunes Match, so basically everything will behave
> for you exactly as it already does!
> Apple Music and the ITunes store are actually two separate things, so s
Best wishes to you, Gilly, and all other Smuggers too. Virginia
> On 24 Dec 2021, at 11:43, Gillian Snoxall wrote:
>
> Good morning Smuggers,
>
> Wishing you all a joyful Christmas and a healthy, happy and successful New
> Year –and thank you for your help and companion
Thanks, Sam. Turning it off and on again worked. Ipad is now syncing with
iphone. Virginia
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lely for the addressed recipients and may contain
> privileged or confidential information.
>
> If you have received this email in error please notify the sender and delete
> the email immediately.
>
>
>> On 22 Nov 2021, at 17:10, Virginia Routh wrote:
>>
>
Hi Smuggers. Anybody else find Reminders no longer syncs between iPad and iPad
since the latest update? Any solutions? Virginia
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Helpful. Thanks, Tony.
>From my iPhone
> On 4 Nov 2021, at 17:11, Tony Crooks wrote:
>
>
> Hi. Virginia,
>
> The purpose of the Hide my Email feature is to stop others from gleaning
> information about you. This doesn’t apply to those you regularly exchange
>
Thanks, Tony. That should sort it. How careful should one be? Do you have
yours turned on? I’ve left on ‘hide it address’.Virginia
> On 4 Nov 2021, at 15:02, Tony Crooks wrote:
>
>
> Settings>Mail>Privacy Protection and switch it to off.
>
>> On Thu, 4
Hi Smuggers. Another infuriating update from Apple. My iPad is now telling me
to hide my email address so that I cannot automatically add it to a form .
This is a new iCloud setting. How can I turn this off?In Settings I cannot
see an option to do so. Virginia
--
You received
ian Snoxall wrote:
>
> Thanks Virginia. However, I don’t have anything like that on my page.
>
> Gilly
>
>
>
>
>> On 29 Jul 2021, at 14:46, Virginia Routh wrote:
>>
>> It’s a symbol (squiggly line if I remember correctly)at top which says
>&
Next time I’m upstairs in front of MBP I’ll look again and let you know.
> On 29 Jul 2021, at 14:52, Gillian Snoxall wrote:
>
> Thanks Virginia. However, I don’t have anything like that on my page.
>
> Gilly
>
>
>
>
>> On 29 Jul 2021, at 14:46, Virginia R
thin
> SMUG” at the top of my page. How can I get that?
>
> Gilly
>
>
>
>
>> On 29 Jul 2021, at 14:00, Virginia Routh wrote:
>>
>> Wow, cwo! I had no idea that facility existed because I use my iPad for
>> correspondence. I’ve now looked at ema
? Virginia
> On 29 Jul 2021, at 12:47, cwo...@gmail.com wrote:
> Have you tried the "Search Conversations within smug etc" option at the
> top of the page - it does come up with some suggestions?
>
> On Thursday, 29 July 2021 at 11:04:55 UTC+1 virginia wrote:
&g
yes….” But I can’t remember what he said. This is the worst part of
being an octogenarian! Before
I go through the tedious business of contacting Apple, but I thought I would
ask Smuggers just in case somebody remembers. Virginia
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How can I get my Canon printer to print emails from gmail without omitting a
chunk of the right side of text? I am accessing Gmail from Safari on
MacBookPro. This is what the printed pages look like. Any advice would be
much appreciated. Virginia
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Hi Smuggers, do any of you play sudoku? If so, could you recommend the best
app, ad free, easy to use etc? Virginia
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Wish I had thought to ask Sam when my printer started to play up. I scrapped
it and got another. Fortunately I still have it so will try Sam’s magic
method. Virginia
> On 21 May 2021, at 16:13, Ben Rubinstein wrote:
>
> Amazing - that fixed it, thanks Sam!
>
> Clas
Hi Martin. Interesting what you say about the Sonos Arc. I have been pondering
whether to upgrade to it. I like the idea of surround sound. Can you tell me
- how do you connect the SL speakers to the sound bar? Virginia
> On 17 Mar 2021, at 11:26, Martin wrote:
>
>
> I hav
It’s a Panasonic Viera 106 cm wide. The sound without sound bar is OK for
speech but music sounds tinny.
>From my iPhone
> On 17 Mar 2021, at 10:59, Gillian Snoxall wrote:
>
> Virginia, may I ask if your TV is a large-screen one? We have a very small
> TV (24”) and
I have a LG sound bar attached to HDMI on TV which produces excellent sound.
Classical music is my thing and I can listen to concerts on YouTube with
pleasure.
> On 17 Mar 2021, at 10:17, 'Jason Davies' via Sussex Mac User Group
> wrote:
>
>
> I gather the original Homepods are being
Yes! Why do they do it? It’s particularly infuriating for us old ones (I’m 86
in 3 weeks time).
> On 15 Mar 2021, at 07:26, Gillian Snoxall wrote:
>
> Oh Virginia, I do sympathise. I am struggling with my new Big Sur – and
> longing to return to Catalina. It seems to me th
What an extraordinary thing, Andrew. After reading your email, I went back to
the app and, blow me, there were all my lists underneath the four, as you said.
They weren’t there before. Well...maybe problem solved. Virginia
> On 14 Mar 2021, at 17:19, 'andrew lancaster' via Sussex
he All summary square
> additionally brings together all your lists in one place without having to go
> into each one.
>
> Stephen
>
>
> "Twitter makes me like people I’ve never met and Facebook makes me hate
> people I know in real life" - Unknown
>
>
>
Apple bless them - or rather curse them - have upgraded the Reminders app. I
use this app all the time for To Do, To Watch, To Remember etc etc. Now I
cannot access any of these lists and they give me 4 options when I go to the
app : Today, Scheduled, All, Flagged. I have to scroll through
ormation.
>
> If you have received this email in error please notify the sender and delete
> the email immediately.
>
>
>> On 8 Mar 2021, at 15:16, Virginia Routh wrote:
>>
>> My Canon TS5050 which has behaved beautifully over the past 3 years has
>>
gt;
> If you have received this email in error please notify the sender and delete
> the email immediately.
>
>
>> On 8 Mar 2021, at 15:16, Virginia Routh wrote:
>>
>> My Canon TS5050 which has behaved beautifully over the past 3 years has
>> decided not to sc
Thanks, Russell, I’ll have a go at that. I am wondering if Big Sur is the
culprit. Virginia
> On 8 Mar 2021, at 15:20, Russell Brown wrote:
>
>
> My working hours may differ from yours. Please be assured that I do not
> expect a reply outside of your normal working
at IJ Scan utility but am
none the wiser. How do I install the scanner again?
Virginia
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Actually, it is going to an agent. I used the word publisher to make things
clear. I think I’m nearly there!
> On 2 Mar 2021, at 18:00, Derek Cross wrote:
>
> Are you sending the MS exclusively to one publisher or to several?
> Derek
>
>> On 2 Mar 2021, at 17:12,
oup
> wrote:
>
> Is that a problem? The recipient just needs to download and save it.
>
> "The best things in life aren't things" - Unknown via Leo
>
>>> On 2 Mar 2021, at 09:54, Virginia Routh wrote:
>>>
>>
>> Looking at the link
he recipient is sent a download link.
> Ensure your preferences are set first though.
>
> https://support.apple.com/en-gb/guide/icloud/mm6b1a7a10/icloud
>
> Stephen
>
> You meet your destiny on the road you take to avoid it. ~ Carl Jung
>
>> On 1 Mar 2021, at 11:26,
cipient is sent a download link.
> Ensure your preferences are set first though.
>
> https://support.apple.com/en-gb/guide/icloud/mm6b1a7a10/icloud
>
> Stephen
>
> You meet your destiny on the road you take to avoid it. ~ Carl Jung
>
>>> On 1 Mar 2021, at 11:26, Virgin
; Regards,
> Derek
>
>> On 1 Mar 2021, at 11:26, Virginia Routh wrote:
>> I want to send my book to a publisher as an attachment to an email. I have
>> compressed it to a zip file but it is still to large to send. Can Smuggers
>> advise me : what is the be
Thanks, Derek. I’ll investigate it.Virginia
> On 1 Mar 2021, at 11:32, Derek Cross wrote:
>
> You can use something like:
> https://derek-cross.wetransfer.com/
>
> Regards,
> Derek
>
>> On 1 Mar 2021, at 11:26, Virginia Routh wrote:
>>
>
I want to send my book to a publisher as an attachment to an email. I have
compressed it to a zip file but it is still to large to send. Can Smuggers
advise me : what is the best way to do this?
Virginia
>From my iPhone
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Thank you, Sam, for offering to do Team Viewer over Scrivener problem.
Fortunately I do not need to take you up on it as the problem is now sorted but
it was very generous of you to offer.Virginia
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"Susse
Sorted! I cannot believe it. Following this advice from Scrivener support,
the colour has come back.
Hi Virginia,
I'm sorry that didn't work. I'm wondering if perhaps you have the text
selection colour set to the same colour as the background of the main editor.
I'd like you to please go
ressed recipients and may contain
> privileged or confidential information.
>
> If you have received this email in error please notify the sender and delete
> the email immediately.
>
>
>
> On 20 Feb 2021, at 11:02, Virginia Routh wrote:
>
>
> Well, Sam.
Well, Sam. I have fallen at the first hurdle. I cannot find Scrivener or
LiteratureandLatte under Library- Preferences or under Application Support. Am
I looking in the wrong place? I went to Finder - Virginia’s MacBookPro -
Macintosh HD - Library - Preferences.
Virginia
> On 19 Feb 2
I’ll try your suggestions, Sam. I’ll report back. Virginia
> On 19 Feb 2021, at 21:39, Sam - MacAmbulance wrote:
>
> Deleting the Scrivener app is less likely to fix the issue than deleting any
> preference/Cache files. Try looking in your home folder > Library >
&g
ll apps?
>
> You meet your destiny on the road you take to avoid it. ~ Carl Jung
>
>>> On 19 Feb 2021, at 19:33, Virginia Routh wrote:
>>>
>> I’ve just written to them. The problem is that when I select to copy and
>> paste the text isn’t highlighted
and that sorted it out.
>From my iPhone
> On 19 Feb 2021, at 19:25, 'Stephen Watson' via Sussex Mac User Group
> wrote:
>
> That’s disappointing and curious Virginia. My partner has used Scrivener for
> at least five years (he’s not sure) and is currently running Big Sur.
Well, Gilly I wish I hadn’t done it. It has caused problems with the program I
use a lot (Scrivener) thank you for your email because it reminded me that I
have booked a call with AppleCare at 5.15 to try to sort out the problems.
Virginia
>From my iPhone
> On 19 Feb 2021, at 16:24, G
Thank, Tony I will do all of that. Virginia
> On 14 Feb 2021, at 15:56, Tony Crooks wrote:
>
>
> It might be that you are very low on iCloud space that stops this. But I’d
> try restarting your devices first to see if this an iOS oddity.
>
> I’d also check that y
That is what I thought. But they don’t sync. Any suggestions how I can make
them sync?
> On 14 Feb 2021, at 11:57, Tony Crooks wrote:
>
>
> If you have iCloud Photos switched on on both devices in the Photos settings
> in the Settings app then this should happen automatically
>
> --
>
Hi Smuggers,
How can I sync photos between iPad and iphone? It does not appear to take
place automatically. In settings on iphone, transfer to Mac or PC is enabled
but no reference to iphone.
Advice would be appreciated.
Virginia
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Hi Stephen. You have become the SMUG photo expert!
Do you use Apple pen to write place, name etc. on photos?If not, how do
you do it?
Virginia
> On 2 Feb 2021, at 20:40, 'Stephen Watson' via Sussex Mac User Group
> wrote:
>
> I’ve taken photos since I was about 16, a
Stephen’s point by point guidance - totally brilliant. It is easy as pie to do,
once you know how. Not immediately obvious to somebody with my sort of brain.
Thank you, Stephen and Jason, for your help. Virginia
>From my iPhone
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Thank you, Stephen. That will be my task for Sunday. I’ll let you know how I
get on. Virginia
> On 30 Jan 2021, at 00:33, 'Stephen Watson' via Sussex Mac User Group
> wrote:
>
> I use an iPad Pro too so that's a good start!
>
> Read all of this first. You may pref
Hi Stephen. I’m using iPad Pro. Any tips would be much appreciated. Virginia
> On 29 Jan 2021, at 21:18, 'Stephen Watson' via Sussex Mac User Group
> wrote:
>
> I’m a little mystified there Virginia. 樂
>
> It’s possible to add albums on both iOS and macOS version
it gets
> harder at that point!)
>
> hope this helps,
> J
>
> On 29 Jan 2021, at 14:30, Virginia Routh wrote:
>
> One of my lockdown resolutions was to sort out my photos. Full of good
> intentions! I started yesterday and was soon defeated by Apples
> intransi
One of my lockdown resolutions was to sort out my photos. Full of good
intentions! I started yesterday and was soon defeated by Apples intransigence.
What I want to do is sort the photos into albums so that I can easily find a
photo. It sounds such an easy task but Apple won’t let me do it.
It was freezing yesterday but when sun is out it can be really warm.
> On 5 Jan 2021, at 22:39, 'Stephen Watson' via Sussex Mac User Group
> wrote:
>
> In the summer house in January Virginia!? you ARE keen!
>
> Stephen
>
> You meet your destiny on the road you
Dear Sam you are such a good friend to all of us. I don’t think Sussex Mug
would survive without you - and neither would my confidence in all things
Apple. A very happy new year to you and to all the other Muggers. Virginia
>From my iPhone
> On 4 Jan 2021, at 15:37, Sam - MacAmb
Success. The two units were not communicating. Helpline (guy with German
accent) said to press button on top left of main unit (instruction book said
this was for encryption but in fact is essential to connect two units.) I’m
writing this sitting in summerhouse and, glory be, I’m connected
dential information.
>
> If you have received this email in error please notify the sender and delete
> the email immediately.
>
>
>> On 2 Jan 2021, at 19:28, Virginia Routh wrote:
>>
>> Yes, connected by Ethernet lead to router. I can’t locate a reset button.
&g
formation.
>
> If you have received this email in error please notify the sender and delete
> the email immediately.
>
>
>> On 2 Jan 2021, at 17:42, Virginia Routh wrote:
>>
>> I am unable to get Devolo dLAN 550 to connect to the internet. This is
>>
I am unable to get Devolo dLAN 550 to connect to the internet. This is before
I have even attempted to plug it into a socket in the summerhouse. At present
adapter is in same room as router and when I click on Devolo in settings it
tells me ‘no internet access’. I suspect it is something to
the sender and delete
> the email immediately.
>
>
>> On 30 Dec 2020, at 14:05, Virginia Routh wrote:
>>
>> Thanks for the recommendation, Sam and Adam. Ive looked at Amazon’s Devolo
>> products and at the Devolo website. There are a lot to choose from and I’m
>
; This email is intended solely for the addressed recipients and may contain
>> privileged or confidential information.
>>
>> If you have received this email in error please notify the sender and delete
>> the email immediately.
>>
>>
>>
>> On 27
Can you recommend a WiFi booster for our new summerhouse at bottom of garden?
WiFi works with my iphone down there but not my iPad.
>From my iPhone
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Oh thanks! Will watch it tonight.
> On 11 Dec 2020, at 07:27, Gillian Snoxall wrote:
>
> Virginia, if you would like to test your new iPlayer app, I can recommend
> BBC Four’s "The Hijacker who Vanished –– the Mystery of D B Cooper”, which we
> watched last nigh
I have deleted app and downloaded a new one. Don’t know why I didn’t think of
doing that sooner!
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It’s weird that mine isn’t working. It won’t open. I have turned iPad off and
on again but it hasn’t cured it.
>From my iPhone
> On 10 Dec 2020, at 16:40, Gillian Snoxall wrote:
>
> Virginia, just seen your email, so sorry for the delay.
>
> I have now (4.50 pm) tried
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