Re[2]: How do you get decent support out of

2005-01-08 Thread Stuart Moore
Hello Thomas, Thursday, January 6, 2005, 4:39:09 PM, you wrote: TF Hello Stuart, TF On Wed, 5 Jan 2005 19:20:00 + GMT (06/01/2005, 02:20 +0700 GMT), TF Stuart Moore wrote: SM As another pointed out, for a commercial operation, depending SM on volunteer support would be challenging to opt

Re[2]: How do you get decent support out of

2005-01-07 Thread Stuart Moore
Hello Thomas, Thursday, January 6, 2005, 6:07:54 PM, you wrote: TF I mean that I am not aware of any software company selling an email TF product that offers tech support better than the TB lists. I have in the past, for major corporations, contracted support from Microsoft (for

Re[2]: How do you get decent support out of

2005-01-07 Thread Stuart Moore
Hello Mary, Thursday, January 6, 2005, 6:07:25 PM, you wrote: MB I think perhaps Thomas may have thought he was Replying to Andrew. MB Andrew said that his company selected a different e-mail client, right Ah, my mistake. Thanks for clarifying. Still not used to The Bat threading over decent

Re[2]: How do you get decent support out of

2005-01-06 Thread Stuart Moore
Hello Peter, Wednesday, January 5, 2005, 8:54:58 PM, you wrote: PM Hi Stuart, PM on Wed, 5 Jan 2005 19:20:00 +GMT, you wrote: SM I agree that the support on this mail list is absolutely SM excellent. I just do not think it appropriate for a software SM developer to take money for a

Re[2]: How do you get decent support out of

2005-01-06 Thread Andrew
Hello Peter, Wednesday, January 5, 2005, 3:54:58 PM, you wrote and sent the following: What's wrong with that, as long as there *is* support? I'd love to be paid for my participation, but I volunteer anyway like many others. I just think it's worthwhile. :-) It is worthwhile, I

Re[2]: How do you get decent support out of

2005-01-06 Thread Stuart Moore
Hello Alexander, I am not sure that I understand your points exactly. Thursday, January 6, 2005, 1:49:46 PM, you wrote: SM I agree that the support on this mail list is absolutely excellent. I SM just do not think it appropriate for a software developer to take SM money for a business/pro

Re[2]: How do you get decent support out of

2005-01-06 Thread Andrew
Hello Thomas, Thursday, January 6, 2005, 11:06:27 AM, you wrote and sent the following: A I believe that user-based support is always the best, but in a A corporate setting not always appropriate. True too, but. And this is a real question, because I don't know the answer: Which email clients

Re[2]: How do you get decent support out of

2005-01-06 Thread Andrew
Hello Thomas, Thursday, January 6, 2005, 12:05:31 PM, you wrote and sent the following: Tell me the email client with which this is the case, and I'll concede. Pocosystems (Pocomail and Barca, an Outlook replacement). Support and Forums. Support responded to me the last time I trialed it,

Re[2]: How do you get decent support out of

2005-01-06 Thread Stuart Moore
Hello Thomas, Thursday, January 6, 2005, 4:28:07 PM, you wrote: TF Good point. By the way, can you advise the email address of the email TF client's vendor that you are using instead, which will get you more or TF less immediate replies? Just curious. Sorry, I must be having a really bad day but

Re[2]: How do you get decent support out of

2005-01-06 Thread Andrew
Hello Mary, Thursday, January 6, 2005, 1:07:25 PM, you wrote and sent the following: I think perhaps Thomas may have thought he was Replying to Andrew. Andrew said that his company selected a different e-mail client, right after it lost a year or more of collective productivity in two days,

Re[2]: How do you get decent support out of

2005-01-05 Thread Andrew
Hello Thomas, Wednesday, January 5, 2005, 12:43:31 PM, you wrote and sent the following: I consider these lists an integral part of TB, together with the Wiki which is getting better and better. Ritlabs is a real company with an office and full-time employees (to answer Stuart Moore's

Re[2]: How do you get decent support out of

2005-01-05 Thread Stuart Moore
TN So, what was your problem? TN TN I have been using TB! for years and had no major problems at all. I had locked out the admin account - none of the working accounts had admin rights. In the past now so no need to work through what may or may not have happened as I cannot test anything now.

Re[2]: How do you get decent support out of

2005-01-05 Thread Andrew
Hello Mary, Wednesday, January 5, 2005, 1:44:46 PM, you wrote and sent the following: Would you consider subscribing there (if you haven't already) and raising this topic on TBUDL'S sister list? The team is very heavily engaged in getting out a revision of the latest release right now, but

Re[2]: How do you get decent support out of

2005-01-05 Thread Andrew
Hello Alexander, Wednesday, January 5, 2005, 2:00:42 PM, you wrote and sent the following: I think the company you're working for should think about its security strategy, and not just about the mail program... It was a while ago, but attachments come in all the time. No security policy is

Re[2]: How do you get decent support out of

2005-01-05 Thread Stuart Moore
I agree that the support on this mail list is absolutely excellent. I just do not think it appropriate for a software developer to take money for a business/pro version and not provide some degree of support without depending on unpaid volunteers. Some response (even, I dunno Gov, have you

Re[2]: How do you get decent support out of

2005-01-05 Thread Andrew
Hello Mary, Wednesday, January 5, 2005, 2:32:17 PM, you wrote and sent the following: Hello Andrew! On Wednesday, January 05, 2005, 1:08 PM, you wrote: Keep the faith, Andrew! :42: I'll try Feynman had a way about him though, didn't he? Probably impossible to deal with in person, but