Hello Thomas, Wednesday, January 5, 2005, 12:43:31 PM, you wrote and sent the following:
> I consider these lists an integral part of TB, together with the Wiki > which is getting better and better. Ritlabs is a real company with an > office and full-time employees (to answer Stuart Moore's question) > but what they lack in the department of tech support is more than made > up by these lists. > There were issues with TB in the past wich led me to not recommend it > for businesses, but all of those (maybe with the exception of IMAP, am > don't use that) have been solved. I would have no reservations > recommending v3 in the current state. > See above. Maybe the official Ritlabs support is "pointless", but > seeking support on these lists isn't. Oh, I'm sorry if it came across in the wrong way. I believe that user-based support is always the best, but in a corporate setting not always appropriate. It is a lot to expect, and unseemly, for a user list to support a corporate paying customer who shelled out whatever 50 seats cost. That's all. On an individual basis, we all make due. But in a corporate setting. Nope. I mean we lost 50-man days twice due to viruses. The powers that be realized that we had lost nearly a year's time in two, one-day incidents. Ritlabs could have benefited from that, and I'm sure from others who have realized the same--30 bucks a seat is a small price to pay for continued productivity, but only if it comes with some hope that help will be there at the vendor corporate level when client corp needs it. Maybe it is there, but since this is a word-of-mouth application to a large extent, our opinions do sway others. If they took care of us, they would take care of themselves with increased sales and licensing revenue.... -- Andrew Using The Bat! 3.0.1.33 On Windows XP, 5.1 Build: 2600 ________________________________________________ Current version is 3.0.1.33 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
