@listserver.u2ug.org
Subject: Re: [U2] Reasons to continue with Software vendor support
You can get your U2 support directly through Rocket.
And then you can get your software support from anyone you choose.
You can then tell the vendor to take a flying leap :) Or more colorful
language
As a vendor, I have kept out of this, having a vested interest.
Nearly 30 years ago, we did an intellectual property swap with the then
owners of MANFACT, and have continued developing and supplying our product
since. We call it Beacon for Business.
We believe the income we enjoy from our cu
This discussion prompted me to complete another blog/article in my
series on Marketing in the Pick Industry:
http://nebula-rnd.com/blog/tech/mv/2012/07/vars1.html
I believe the services provided by resellers can be directly related
to perceptions of our industry as a whole.
Tony Gravagno
Nebula Re
2:37 pm
Subject: Re: [U2] Reasons to continue with Software vendor support
We dropped support because epicor was forcing us to pay both the DB
support and their own software maintenance support, we couldn't just
maintain the DB support, we would have kept UniVerse support if they
would hav
kept UniVerse support if they
> ould have let us.
> -Original Message-
> rom: u2-users-boun...@listserver.u2ug.org
> mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Bill Brutzman
> ent: Friday, June 29, 2012 1:54 PM
> o: U2 Users List
> ubject: Re: [U2] Reasons to
They can't force you to *not* have support with anyone.
So you are free to get your Universe support through any other provider.
-Original Message-
From: Holt, Jake
To: U2 Users List
Sent: Fri, Jun 29, 2012 2:37 pm
Subject: Re: [U2] Reasons to continue with Software vendor su
g.org
[mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Bill Brutzman
Sent: Friday, June 29, 2012 1:54 PM
To: U2 Users List
Subject: Re: [U2] Reasons to continue with Software vendor support
We here have yearly UniVerse support with Rocket. The cost is modest.
We are using HP-Ux. The R
Well, we now have 'real' U2 and SB+ licenses.
I don't know how it was done, but I guess 'by the book' Rocket can also
sell new tranferable licences for whatever price they want to whoever
they want.
None of Epicors beeswax, really!
Better than loosing a paying customer at least in my book. ;-)
: Friday, June 29, 2012 10:02 AM
To: 'U2 Users List'
Subject: Re: [U2] Reasons to continue with Software vendor support
hey marc, how's that SAP installation going?
wasn't that supposed to be up and running by now?
not that the suits ever get overly optimistic about
We here have yearly UniVerse support with Rocket. The cost is modest. We are
using HP-Ux. The Rocket support gets us the database upgrades and once or
twice we have had database upgrade issues that Rocket handled rather well.
If we were to drop support... last time that I checked... it was tw
just note, by the book, your u2 licenses which are sold as embedded product
are nontransferable - by the book.
that's not to say you can't outright go buy new u2 licenses - but again,
(depending on Epicor's VAR agreement with Rocket, IBM, et all) you may not
have transferable u2 licenses.
m
On F
-Original Message-
From: u2-users-boun...@listserver.u2ug.org
[mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of John Varney
Sent: Friday, June 29, 2012 11:46 AM
To: 'U2 Users List'
Subject: Re: [U2] Reasons to continue with Software vendor support
I have a potential issue
ug.org] On Behalf Of Rutherford, Marc
Sent: Friday, June 29, 2012 9:16 AM
To: U2 Users List
Subject: Re: [U2] Reasons to continue with Software vendor support
John,
This is tough one, it happened to me and I lost out. I personally miss the
convenience of grabbing the phone and calling my 'old
I can understand your concern and also the reasoning of your boss.
Since you are dealing with Epicor cancelling the maintenance for ManFact
will most likely mean that they will cancel your U2 support too.
The company I work for went through the same drama.
'You cancel the support contract for A
You should end support because it would give more independent contractors a job.
-Original Message-
From: John Varney
To: 'U2 Users List'
Sent: Fri, Jun 29, 2012 9:13 am
Subject: Re: [U2] Reasons to continue with Software vendor support
I have a potential issue coming u
them, it would not be a good idea.
John
-Original Message-
From: u2-users-boun...@listserver.u2ug.org
[mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of John Varney
Sent: Friday, June 29, 2012 11:46 AM
To: 'U2 Users List'
Subject: Re: [U2] Reasons to continue with Softw
g] On Behalf Of John Varney
Sent: Friday, June 29, 2012 8:46 AM
To: 'U2 Users List'
Subject: Re: [U2] Reasons to continue with Software vendor support
I have a potential issue coming up. Our CFO seems to want to be more penny
pinching than normal and is trying to get us to discontinue our sup
I have a potential issue coming up. Our CFO seems to want to be more penny
pinching than normal and is trying to get us to discontinue our support from
our main vendor (We currently use ManFact from EpiCor). This seems like a
REALLY bad idea, but it keeps coming up. Can I get some outside opinions
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