I have just encountered the same problem. IBM never sent a
maintenance invoice and then complained when I tried to access
support. I think it is very bad business practice to not bill your
customer and then charge a penalty for letting your maintenance
lapse.
Ron White
- Original Message
actually there was no penalty due to the current amnesty program.There
was something on u2ug.org website awhile ago
Ron White wrote:
I have just encountered the same problem. IBM never sent a
maintenance invoice and then complained when I tried to access
support. I think it is very bad
Ditto for us, but it started back in 2002. We have tried to maintain four
maintenance contracts with IBM and it has been an absolute mess dealing
with them. Failure to invoice, failure to record our payments correctly,
inability to resolve the contract problems, promises to look into it and
then
Message -
From: Richard A. Wilson [EMAIL PROTECTED]
To: U2 Users Discussion List [EMAIL PROTECTED]
Sent: Wednesday, March 03, 2004 8:47 AM
Subject: Re: u2 maintenance agreements
actually there was no penalty due to the current amnesty program.There
was something on u2ug.org website awhile
I must admit we too have the exact same problem with IBM.
After some long drawn out dealings we finally got it all resolved with no
penalties.
We are currently looking into a new system and I'm sure this mess has left
a bad taste in some of the mouths here.
It might affect the type of system
fixed or customers will start to
leave for greener pastures.
Ron White
- Original Message -
From: Lee Leitner [EMAIL PROTECTED]
To: U2 Users Discussion List [EMAIL PROTECTED]
Sent: Wednesday, March 03, 2004 9:33 AM
Subject: Re: u2 maintenance agreements
Ditto for us, but it started back
new database is it of the U2 flavor ?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Behalf Of Wally Terhune
Sent: Wednesday, March 03, 2004 11:06 AM
To: U2 Users Discussion List
Subject: Re: u2 maintenance agreements
Notice of Confidentiality
Terhune [EMAIL PROTECTED]
To: U2 Users Discussion List [EMAIL PROTECTED]
Sent: Wednesday, March 03, 2004 10:06 AM
Subject: Re: u2 maintenance agreements
Folks:
We are constantly striving to improve the maintenance renewal process. We
acknowledge that with the multiple buy-outs in a few short
Doesn't Raining Data have a Pick Product that supports .NET? :-)
SNIP
Isn't there a separate list server for whining? :-)
SNIP
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Harbeson
Sent: Wednesday, March 03, 2004 10:32 AM
To: U2 Users Discussion List
Subject: RE: u2 maintenance agreements
Doesn't Raining Data have a Pick Product that supports .NET? :-)
SNIP
Isn't there a separate list server for whining? :-)
SNIP
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-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Marc Harbeson
Sent: Wednesday, March 03, 2004 10:32 AM
To: U2 Users Discussion List
Subject: RE: u2 maintenance agreements
Doesn't Raining Data have a Pick Product that supports .NET? :-)
SNIP
Wally, now I have a complaint g. Ibm keeps calling to resolve my
maintenance renewal situation. 2 phone calls in 2 days.
looks like I'll be back on track shortly. I hope others experience the
same timely response.
Rich
P.S. Things do fall thru the cracks when you only submit a case number
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