We had a similar problem right after the buyout. We had just renewed our maintenance with Informix. IBM sent us a notice that our maintenance had been terminated due to nonpayment. Even though we could prove that it had been paid we were required to pay it again.
They better get this problem fixed or customers will start to leave for "greener pastures". Ron White ----- Original Message ----- From: "Lee Leitner" <[EMAIL PROTECTED]> To: "U2 Users Discussion List" <[EMAIL PROTECTED]> Sent: Wednesday, March 03, 2004 9:33 AM Subject: Re: u2 maintenance agreements > Ditto for us, but it started back in 2002. We have tried to maintain four > maintenance contracts with IBM and it has been an absolute mess dealing > with them. Failure to invoice, failure to record our payments correctly, > inability to resolve the contract problems, promises to "look into it" and > then no reply and more. Towards the end of 2003 after spending a huge > amount of time and making absolutely no progress with them, I gave up > trying to get it resolved and just walked away. When the "amnesty" program > was announced I had no desire to head back into that mess again and > ignored it. From my perspective, IBM is just letting the U2 maintenance > business disintegrate. > > Lee > > On Wed, 3 Mar 2004, Ron White wrote: > > > I have just encountered the same problem. IBM never sent a > > maintenance invoice and then complained when I tried to access > > support. I think it is very bad business practice to not bill your > > customer and then charge a penalty for letting your maintenance > > lapse. > > > > Ron White > > > > ----- Original Message ----- > > From: "Richard A. Wilson" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Wednesday, March 03, 2004 4:52 AM > > Subject: u2 maintenance agreements > > > > > > > Just a quick note that you may want to confirm your agreements are up to > > > date. Just the other day I was attempting to access some webpages at ibm > > > that required customer # etc and found out that our agreements were not > > > current. > > > > > > This could have to do with not receiving an invoice in 2003. I'm not > > > totally sure all of the vmark/ardent/informix records have totally > > migrated. > > > > > > I'm off now to confirm all clients received/paid for maintenance back in > > > 2003 > > > > > > Rich > > > -- > > > Richard A. Wilson > > > Lakeside Systems > > > Smithfield, RI, USA > > > Voice 401-231-3959 > > > Fax 401-231-3943 > > > [EMAIL PROTECTED] > > > www.lakeside-systems.com > > > > > > > > > -- > > > u2-users mailing list > > > [EMAIL PROTECTED] > > > http://www.oliver.com/mailman/listinfo/u2-users > > > --- > > > [ Eckel certifies this E-mail to be virus free. ] > > > > > > > > > > > > > > > --- > > [ Eckel certifies this E-mail to be virus free. ] > > > > -- > > u2-users mailing list > > [EMAIL PROTECTED] > > http://www.oliver.com/mailman/listinfo/u2-users > > > > ------------------------------------------------------ > Lee J. Leitner, Ph.D. [EMAIL PROTECTED] > http://www.leitner.org/~leitnerl > > The world can only be grasped by action, not by > contemplation. The hand is the cutting edge of the mind. > -- Jacob Bronowski V.13.0 > ------------------------------------------------------- > -- > u2-users mailing list > [EMAIL PROTECTED] > http://www.oliver.com/mailman/listinfo/u2-users > --- > [ Eckel certifies this E-mail to be virus free. ] > > > --- [ Eckel certifies this E-mail to be virus free. ] -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
