In all fairness IBM did wave the charge due to the amnesty program.
However, if I had not happened to have a support issue at the time
I did, I would not have known that my maintenance had lapsed and
would likely have been charged the penalty.  At that point I would
have moved to JBase rather than pay such a huge fee.  IBM said
their records show that someone tried to contact me but was told
I was out of town.  I never received another call.

I really hope they change this bad policy and send out invoices or
some kind of written notice before the termination date.

Ron White

----- Original Message ----- 
From: "Richard A. Wilson" <[EMAIL PROTECTED]>
To: "U2 Users Discussion List" <[EMAIL PROTECTED]>
Sent: Wednesday, March 03, 2004 8:47 AM
Subject: Re: u2 maintenance agreements


> actually there was no penalty due to the current amnesty program.There
> was something on u2ug.org website awhile ago
>
> Ron White wrote:
> > I have just encountered the same problem.  IBM never sent a
> > maintenance invoice and then complained when I tried to access
> > support.  I think it is very bad business practice to not bill your
> > customer and then charge a penalty for letting your maintenance
> > lapse.
> >
> > Ron White
> >
> > ----- Original Message ----- 
> > From: "Richard A. Wilson" <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Wednesday, March 03, 2004 4:52 AM
> > Subject: u2 maintenance agreements
> >
> >
> >
> >>Just a quick note that you may want to confirm your agreements are up to
> >>date. Just the other day I was attempting to access some webpages at ibm
> >>that required customer # etc and found out that our agreements were not
> >>current.
> >>
> >>This could have to do with not receiving an invoice in 2003. I'm not
> >>totally sure all of the vmark/ardent/informix records have totally
> >
> > migrated.
> >
> >>I'm off now to confirm all clients received/paid for maintenance back in
> >>2003
> >>
> >>Rich
> >>-- 
> >>Richard A. Wilson
> >>Lakeside Systems
> >>Smithfield, RI, USA
> >>Voice 401-231-3959
> >>Fax   401-231-3943
> >>[EMAIL PROTECTED]
> >>www.lakeside-systems.com
> >>
> >>
> >>-- 
> >>u2-users mailing list
> >>[EMAIL PROTECTED]
> >>http://www.oliver.com/mailman/listinfo/u2-users
> >>---
> >>[ Eckel certifies this E-mail to be virus free. ]
> >>
> >>
> >>
> >
> >
> >
> > ---
> > [ Eckel certifies this E-mail to be virus free. ]
> >
>
> -- 
> Richard A. Wilson
> Lakeside Systems
> Smithfield, RI, USA
> Voice 401-231-3959
> Fax   401-231-3943
> [EMAIL PROTECTED]
> www.lakeside-systems.com
>
>
> -- 
> u2-users mailing list
> [EMAIL PROTECTED]
> http://www.oliver.com/mailman/listinfo/u2-users
> ---
> [ Eckel certifies this E-mail to be virus free. ]
>
>
>


---
[ Eckel certifies this E-mail to be virus free. ]

-- 
u2-users mailing list
[EMAIL PROTECTED]
http://www.oliver.com/mailman/listinfo/u2-users

Reply via email to