looks like I'll be back on track shortly. I hope others experience the same timely response.
Rich
P.S. Things do fall thru the cracks when you only submit a case number every couple of years.
Wally Terhune wrote:
Folks: We are constantly striving to improve the maintenance renewal process. We acknowledge that with the multiple buy-outs in a few short years, things got pretty out of whack. We are getting close. We've implemented a new database and are cleansing and recapturing all records and putting processes in place to address all of these issues.
Isn't there a separate list server for whining? :-)
Wally Terhune
Manager - U2 Advanced Technical Support
IBM Data Management Solutions
Tel: 303.294.4866 Fax: 303.294.4832
[EMAIL PROTECTED]
www.ibm.com/software/data/u2/support - Open, Query, Update, Search -
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