Ron White wrote:
I have just encountered the same problem. IBM never sent a maintenance invoice and then complained when I tried to access support. I think it is very bad business practice to not bill your customer and then charge a penalty for letting your maintenance lapse.
Ron White
----- Original Message ----- From: "Richard A. Wilson" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, March 03, 2004 4:52 AM
Subject: u2 maintenance agreements
Just a quick note that you may want to confirm your agreements are up to date. Just the other day I was attempting to access some webpages at ibm that required customer # etc and found out that our agreements were not current.
This could have to do with not receiving an invoice in 2003. I'm not totally sure all of the vmark/ardent/informix records have totally
migrated.
I'm off now to confirm all clients received/paid for maintenance back in 2003
Rich -- Richard A. Wilson Lakeside Systems Smithfield, RI, USA Voice 401-231-3959 Fax 401-231-3943 [EMAIL PROTECTED] www.lakeside-systems.com
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-- Richard A. Wilson Lakeside Systems Smithfield, RI, USA Voice 401-231-3959 Fax 401-231-3943 [EMAIL PROTECTED] www.lakeside-systems.com
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