Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

Keegan Peterzell wrote: >This conversation should shift to meta sooner rather than later. I'm not >on my PC, but perhaps /Talk:OTRS/Software? I'm not sure moving to Meta-Wiki is a good idea. "OTRS" is the current software. It's unclear what a "Software" talk subpage would be used for. I'm inclin

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

On 21 February 2013 19:02, MZMcBride wrote: > I'm not sure moving to Meta-Wiki is a good idea. "OTRS" is the current > software. It's unclear what a "Software" talk subpage would be used for. > I understood him to mean that we should move the *discussion* to meta - not the handling of the email

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

On Thu, Feb 21, 2013 at 2:12 AM, Liam Wyatt wrote: > On 21 February 2013 19:02, MZMcBride wrote: > > > I'm not sure moving to Meta-Wiki is a good idea. "OTRS" is the current > > software. It's unclear what a "Software" talk subpage would be used for. > > > > > I understood him to mean that we sh

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

On Thu, Feb 21, 2013 at 6:02 PM, MZMcBride wrote: > James Alexander wrote: >>Yeah, I have to agree sadly that we need more tech support and this has >>been a thing that has been ongoing for a while. I personally think it >>should remain in the foundation for many reasons (the least of which is >>r

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

On Thu, Feb 21, 2013 at 5:25 AM, MZMcBride wrote: > Wikimedia is currently running OTRS version 2.4. The most recently > released OTRS version is 3.2. There's been an outstanding request to update > Wikimedia's OTRS installation for just shy of three years now: Yes. May have been me, or at least

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

I offered to look into this some time last year, and apply for a grant to write an up to date piece of software. However it didn't get a good response, with the foundation promising an OTRS update early this year... apparent progress was made at that point, but it petered out very quickly. Tom O

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

Peter Gervai, 21/02/2013 11:04: I can help supporting OTRS, and Wikimedia Hungary can officially support it as well. I do not intend to look for alternatives, partly because I'm quite happy with OTRS, partly because I haven't met anything better suiting this kind of job and partly because I'm not

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

On Thu, Feb 21, 2013 at 11:20 AM, Federico Leva (Nemo) wrote: > Peter Gervai, 21/02/2013 11:04: > >> I can help supporting OTRS, and Wikimedia Hungary can officially >> support it as well. I do not intend to look for alternatives, partly >> because I'm quite happy with OTRS, partly because I haven

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

Peter Gervai, 21/02/2013 11:25: On Thu, Feb 21, 2013 at 11:20 AM, Federico Leva (Nemo) wrote: Peter Gervai, 21/02/2013 11:04: I can help supporting OTRS, and Wikimedia Hungary can officially support it as well. I do not intend to look for alternatives, partly because I'm quite happy with OTRS,

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

2013/2/21 Peter Gervai : > On Thu, Feb 21, 2013 at 11:20 AM, Federico Leva (Nemo) > wrote: >> Peter Gervai, 21/02/2013 11:04: >> >>> I can help supporting OTRS, and Wikimedia Hungary can officially >>> support it as well. I do not intend to look for alternatives, partly >>> because I'm quite happy

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

On Thu, Feb 21, 2013 at 11:43 AM, Tomasz Ganicz wrote: > I personally feel more comfortable if the OTRS system is maintained by > WMF and not by any small (or even larger) Wikimedia chapter - even my We were talking about local versions. Global OTRS _will_not_ be operated by wmhu (we neither wa

Re: [Wikimedia-l] Looking back at the London Conference

Dear Fae, I find it contradictory to consider that anticipated election of the chair is good for WCA but that for the vice chair it would be bad, if we need to have elections before Milano we can have both in parallel. Anyway I was, and I'm still oppose to anticipated election. Since the be

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

2013/2/21 Peter Gervai : > On Thu, Feb 21, 2013 at 11:43 AM, Tomasz Ganicz wrote: > >> I personally feel more comfortable if the OTRS system is maintained by >> WMF and not by any small (or even larger) Wikimedia chapter - even my > > We were talking about local versions. > > Global OTRS _will_not

Re: [Wikimedia-l] Looking back at the London Conference

I support the email of Charles. I would invite you to take in consideration a more flexible model and to give the role of the chair or vice-chair to the chapters (may be rotating the functions) and not to a single person. Afterwards the chapter may decide who will be the person in charge, but

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

I am sorry for breaking threading; my "undigestify" plugin is giving me an error. I'm looking at -- "Upgrade Wikimedia OTRS installation from 2.4.x CVS to the latest version (3.2.1)" -- and I see that Wikimedia Foundation's Rob Halsell has been trying to get

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

Just a quick reply: We have been in touch with Martin Edenhofer a few months ago and I will try to reach out to him today. Best, Nicole On 21 February 2013 13:07, Sumana Harihareswara wrote: > I am sorry for breaking threading; my "undigestify" plugin is giving me > an error. > > I'm looking at

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

On 21 February 2013 12:07, Sumana Harihareswara wrote: [Sumana does ALL THE THINGS] This is a wonderful response. Thank you! - d. ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

Thanks Sumana, For legal reason , WMCH, as fundraising processor, had to get its own OTRS system and queues, if it's a Movement request supported by the Foundation , we will be more than happy to participate and support the development of an alternative host by a chapter or the chapter associat

Re: [Wikimedia-l] Looking back at the London Conference

The list already exists since several months but hasn't been used yet: https://intern.wikimedia.ch/lists/listinfo/wca-announce /Manuel Am 19.02.2013 21:09, schrieb Michael Peel: > > On 19 Feb 2013, at 19:57, Thehelpfulone wrote: > >> On 19 February 2013 16:10, Ziko van Dijk wrote: >> >>> The

Re: [Wikimedia-l] Looking back at the London Conference

On 21 Feb 2013, at 13:01, Manuel Schneider wrote: > The list already exists since several months but hasn't been used yet: > > https://intern.wikimedia.ch/lists/listinfo/wca-announce > > /Manuel When I offered to create the list I considered that it would be better to have the list on WMF se

Re: [Wikimedia-l] Looking back at the London Conference

Hi Charles, from the feedback we had about the WCA, IMHO we need to consider two different issues: * we are criticised for focussing on structures too much. In London, as you can see in the protocol [1], we discussed several options including the one about an executive board, but decided to le

Re: [Wikimedia-l] Fundraising testing

As said previously, we keep getting complaints from editors that the thing looks like phishing. dont-shoot-the-messenger-Nemo ___ Wikimedia-l mailing list Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikime

Re: [Wikimedia-l] Looking back at the London Conference

Am 20.02.2013 14:03, schrieb Fae: > On 20 February 2013 08:59, Christophe Henner > wrote: >> Why do we need two "announce" mailing lists? Can't we all use >> wikimedia-announce ? > > I don't really care much about how it works, just that it does. Manuel > Schneider took an action at the weekend

Re: [Wikimedia-l] Looking back at the London Conference

Am 21.02.2013 15:57, schrieb Manuel Schneider: I think I have to agree that one announce list is enough. As we haven't started using the wca-announce yet I see no problem in agreeing that we use wikimedia-announce-l instead. /Manuel +1 We can use a [wca] tag in the subject line as you suggest

Re: [Wikimedia-l] Looking back at the London Conference

Hi, Michal and I will soon come up with a general question to the movement, in the frame of the action team "research". Maybe today or tomorrow. Kind regards Ziko 2013/2/21 Markus Glaser : > Am 21.02.2013 15:57, schrieb Manuel Schneider: > >> I think I have to agree that one announce list is enoug

[Wikimedia-l] Apache OpenOffice blog: Today is International Mother Language Day

https://blogs.apache.org/OOo/entry/international_mother_language_day_2013 Talks about the importance of letting people use their own language in much the same terms we do. Short post, because it's translated into several languages! - d. ___ Wikimedia-

Re: [Wikimedia-l] Looking back at the London Conference

HI Ziko, Could you give us more information about this action team?, and especially its composition because there is few information here http://meta.wikimedia.org/wiki/Wikimedia_Chapters_Association/Research , no more on the minute of your meeting in London, and I don't remind any public cal

Re: [Wikimedia-l] Looking back at the London Conference

Pacience. 2013/2/21 Charles Andrès : > HI Ziko, > > Could you give us more information about this action team?, and especially > its composition because there is few information here > http://meta.wikimedia.org/wiki/Wikimedia_Chapters_Association/Research , no > more on the minute of your meet

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

David Gerard wrote: >On 21 February 2013 12:07, Sumana Harihareswara >wrote: > >[Sumana does ALL THE THINGS] > >This is a wonderful response. Thank you! Completely agreed. Thank you, Sumana! It seems like we're headed in a good direction. MZMcBride

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

On Thu, Feb 21, 2013 at 11:54 AM, MZMcBride wrote: > >[Sumana does ALL THE THINGS] > > > >This is a wonderful response. Thank you! > > Completely agreed. Thank you, Sumana! It seems like we're headed in a good > direction. Yes, Sumana. I look forward to seeing what information your work can b

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

I get very exasperated when the WMF says it does not have the money for something . Since it is spends only 1/2 of its annual receipts, it has the money; The actual meaning of the statement is that the WMF does not think the project of high enough priority to do, and would prefer to add the mone

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

In fairness to the WMF tech team, and without totally absolving them of delays, it looks like a lot of the delay has been related to problems contacting and exchanging information with the OTRS inventor. Not that the WMF couldn't have put more energy into staying in touch with him, but it's worth n

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

On 21/02/13 07:19, [[w:en:User:Madman]] wrote: > Does anyone know what the status is of the OTRS project on Labs? Given > a contact, I'd be happy to do what I can to help; I have some limited > experience configuring/deploying OTRS (up until the end of the 3.0 > branch last year, nothing with 3.1 o

Re: [Wikimedia-l] Wikimedia Foundation's support of OTRS

Martin has answered my email and just left a comment on https://bugzilla.wikimedia.org/show_bug.cgi?id=22622. I'll get him in touch with Sumana via E-Mail. Hope this helps, best regards, Nicole On 21 February 2013 21:37, Platonides wrote: > On 21/02/13 07:19, [[w:en:User:Madman]] wrote: >> Does