Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-06-02 Thread Ron Wallace
JohnnyO
You have it right! IMHO.-Original Message-From: JohnnyO [mailto:[EMAIL PROTECTED]Sent: Thursday, June 1, 2006 08:31 AMTo: ''WISPA General List''Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible?Sure do - We credit ALL of our customers without them having to ask forany downtime over 12hours they experience on our system. If someone isnot happy with our service and ask for a refund for their installation,we just give it to them, pick up our equipment and leave smiling.How about you Rudolph ? How do you treat your customer base ? None ofour customers are due to advertisement, they are referrals by word ofmouth. How stupid would it be to give someone a hard time over a fewdollars when our business is driven by word of mouth advertising ?JohnnyO-Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] OnBehalf Of Rudolph WorrellSent: Wednesday, May 31, 2006 10:03 PMTo: WISPA General ListSubject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?Do you offer refunds for your service?Quoting Tom DeReggi [EMAIL PROTECTED]: Well JohnnyO,  That I agree with. My defense was not of Hyperlink. My defense was  that not  giving refunds is not a bad thing. Banning someone (a prosective buyer) for such a request or for that  matter ANY REASON is absolutely rediculous. Vendors have the right to set their policies, but they also have the  responsibility to be the bigger person, and to not let individual  transaction decisions with a consumer effect their judgement, emotion, professionalism, and future business decissions.  Tom DeReggi RapidDSL  Wireless, Inc IntAirNet- Fixed Wireless Broadband   - Original Message - From: "JohnnyO" [EMAIL PROTECTED] To: "'WISPA General List'" wireless@wispa.org Sent: Wednesday, May 31, 2006 12:58 PM Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible?*snip* If someone gives refunds, thats a plus that shows they add   value. But not giving refunds does not infer wrong doing. *snip*   Tom - it is wrong doing when you ban someone for requesting a   refund. Hell, I've never bought from Hyperlink and from seeing their  "ban" policy with a few of the posts on here, we'll never do   business with them in the future. I guess I am not the only one that  takes this point of view either, so how much $$ did the "ban" on   Scriv cost them actually ? :)   JohnnyO   -Original Message-  From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]  On Behalf Of Tom DeReggi  Sent: Wednesday, May 31, 2006 11:34 AM  To: WISPA General List  Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?Blake,   Its not that I disagree with you, that "it is good business to take   care of your customers."  Nor am I defending Hyperlinktech, as we don't have enough business  experience with them, to have a valid opinion. but...This isn't retail HomeDepot that we are talking about, this is   distribution. In my 10 years experience previously in the   distribution business, I can tell you there are not many companies   that give "refunds." We also found that the companies that couldn't   understand why "refunds" was  bad business for distributors, usually were the ones that didn't do  enough  volume to matter wether we lost them. I'm not saying that Ipersonally  do  not believe in giving refunds. I also believe its best practice totake  care  of the customer, in most cases. But that does not change the factthat  most  dealers do NOT give refunds.  Tessco, Talley. Hutton, Electrocomm.   They may give refunds, but there significant hassle in getting it,   that in most cases will be more costly to the buyer in time than the  value of the  refund.  They also usually charge a higher profit margin on every sale thanthe  smaller distributor that is competing on price, and therefore hasmore  margin to justify eating the cost to give the refund.   I bet the price received from Hyperlinktech was significantly less   than that the Tesscos or Hutton's would have charged?  When price drops, terms gets tougher. A distributor must determine  which  business they want to be in, and they can't be in both successfully.If  in the price market they need to have price policies. Descretionneeds  to  be taken out of the set policies, otherwise its impossible to manageRMA   processes.   There are many reasons strict policies need to be inforced for   Refunds   1. Price constantly falls based on time. And even a week or s odone   the road the cost of the product may have dropped.  2. People find something cheaper after the fact.  3. Sales people may have already been paid commissions.  4. If special order product, the vendor ends up getting stuck withthe  full  cost of the product sitting in inventory for a long time, whileprice  drops  by the time someone wants the product. Guaranteed to sell theproduct at  a  loss as well as tie up cash flow.  5. People often irreputably r

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-06-01 Thread Tom DeReggi
Once a month's service is used, We do not refund payment for that month of 
service that have already been used.
The reason is there is no way to collect back the product, the month is 
used, the services were rendered.


However, if there was a Quality of Service issue that month that was used, 
and it was reported, and verified, we will credit appropriately, and apply 
credit to the following month's bill.


Also note that we do NOT collect payment for installation in most cases, 
until services have been successfully installed, and tested for quality.
If customer is unsatisfied with the quality at that time, they have the 
option not to accept service, and we take our gear down, no fees are 
charged.

However, that has only happened one time in 5 years.

As far as sold hardware, we take anything back within 30 days, no questioned 
ask. We even send the tech to pick it up. If there is a recall or QOS of any 
type requiring labor, we go back at our cost, to diagnose the situation.  We 
stand behind our products and workmanship 1000%.


But then again, we are not distribution, we are value add retail / service.

Tom DeReggi
RapidDSL  Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message - 
From: JohnnyO [EMAIL PROTECTED]

To: 'WISPA General List' wireless@wispa.org
Sent: Thursday, June 01, 2006 8:31 AM
Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible?



Sure do - We credit ALL of our customers without them having to ask for
any downtime over 12hours they experience on our system. If someone is
not happy with our service and ask for a refund for their installation,
we just give it to them, pick up our equipment and leave smiling.

How about you Rudolph ? How do you treat your customer base ? None of
our customers are due to advertisement, they are referrals by word of
mouth. How stupid would it be to give someone a hard time over a few
dollars when our business is driven by word of mouth advertising ?

JohnnyO

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Rudolph Worrell
Sent: Wednesday, May 31, 2006 10:03 PM
To: WISPA General List
Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?


Do you offer refunds for your service?


Quoting Tom DeReggi [EMAIL PROTECTED]:


Well JohnnyO,

That I agree with.  My defense was not of Hyperlink. My defense was
that not

giving refunds is not a bad thing.
Banning someone (a prosective buyer) for such a request or for that
matter
ANY REASON is absolutely rediculous.
Vendors have the right to set their policies, but they also have the
responsibility to be the bigger person, and to not let individual
transaction decisions with a consumer effect their judgement, emotion,



professionalism, and future business decissions.

Tom DeReggi
RapidDSL  Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message -
From: JohnnyO [EMAIL PROTECTED]
To: 'WISPA General List' wireless@wispa.org
Sent: Wednesday, May 31, 2006 12:58 PM
Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible?


 *snip* If someone gives refunds, thats a plus that shows they add
 value. But not giving refunds does not infer wrong doing. *snip*

 Tom - it is wrong doing when you ban someone for requesting a
 refund. Hell, I've never bought from Hyperlink and from seeing their



 ban policy with a few of the posts on here, we'll never do
 business with them in the future. I guess I am not the only one that



 takes this point of view either, so how much $$ did the ban on
 Scriv cost them actually ? :)

 JohnnyO

 -Original Message-
 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]



 On Behalf Of Tom DeReggi
 Sent: Wednesday, May 31, 2006 11:34 AM
 To: WISPA General List
 Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?


 Blake,

 Its not that I disagree with you, that it is good business to take
 care of your customers.
 Nor am I defending Hyperlinktech, as we don't have enough business
 experience with them, to have a valid opinion. but...


 This isn't retail HomeDepot that we are talking about, this is
 distribution. In my 10 years experience previously in the
 distribution business, I can tell you there are not many companies
 that give refunds. We also found that the companies that couldn't
 understand why refunds was
 bad business for distributors, usually were the ones that didn't do
 enough
 volume to matter wether we lost them.  I'm not saying that I

personally

 do
 not believe in giving refunds. I also believe its best practice to

take

 care
 of the customer, in most cases. But that does not change the fact

that

 most
 dealers do NOT give refunds.

Tessco, Talley. Hutton, Electrocomm.

 They may give refunds, but there significant hassle in getting it,
 that in most cases will be more costly to the buyer in time than the



 value of the
 refund.
 They also usually charge a higher profit margin on every sale than

the

 smaller distributor

RE: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-06-01 Thread Rudolph Worrell
Credits are always given when we are in the wrong or if we have a bug or so.  
As for refund we rarely do and if it comes to that we are the ones who initiate 
this.  The worst thing is to string a customer along even though you know that 
you cannot fix the issue.  I have found that it is better to say catch you next 
time or when it is fix than to have false expectation.


Quoting JohnnyO [EMAIL PROTECTED]:

 Sure do - We credit ALL of our customers without them having to ask for
 any downtime over 12hours they experience on our system. If someone is
 not happy with our service and ask for a refund for their installation,
 we just give it to them, pick up our equipment and leave smiling.
 
 How about you Rudolph ? How do you treat your customer base ? None of
 our customers are due to advertisement, they are referrals by word of
 mouth. How stupid would it be to give someone a hard time over a few
 dollars when our business is driven by word of mouth advertising ?
 
 JohnnyO
 
 -Original Message-
 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
 Behalf Of Rudolph Worrell
 Sent: Wednesday, May 31, 2006 10:03 PM
 To: WISPA General List
 Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?
 
 
 Do you offer refunds for your service?
 
 
 Quoting Tom DeReggi [EMAIL PROTECTED]:
 
  Well JohnnyO,
  
  That I agree with.  My defense was not of Hyperlink. My defense was 
  that not
  
  giving refunds is not a bad thing.
  Banning someone (a prosective buyer) for such a request or for that 
  matter
  ANY REASON is absolutely rediculous.
  Vendors have the right to set their policies, but they also have the 
  responsibility to be the bigger person, and to not let individual 
  transaction decisions with a consumer effect their judgement, emotion,
 
  professionalism, and future business decissions.
  
  Tom DeReggi
  RapidDSL  Wireless, Inc
  IntAirNet- Fixed Wireless Broadband
  
  
  - Original Message -
  From: JohnnyO [EMAIL PROTECTED]
  To: 'WISPA General List' wireless@wispa.org
  Sent: Wednesday, May 31, 2006 12:58 PM
  Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible?
  
  
   *snip* If someone gives refunds, thats a plus that shows they add 
   value. But not giving refunds does not infer wrong doing. *snip*
  
   Tom - it is wrong doing when you ban someone for requesting a 
   refund. Hell, I've never bought from Hyperlink and from seeing their
 
   ban policy with a few of the posts on here, we'll never do 
   business with them in the future. I guess I am not the only one that
 
   takes this point of view either, so how much $$ did the ban on 
   Scriv cost them actually ? :)
  
   JohnnyO
  
   -Original Message-
   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
 
   On Behalf Of Tom DeReggi
   Sent: Wednesday, May 31, 2006 11:34 AM
   To: WISPA General List
   Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?
  
  
   Blake,
  
   Its not that I disagree with you, that it is good business to take 
   care of your customers.
   Nor am I defending Hyperlinktech, as we don't have enough business
   experience with them, to have a valid opinion. but...
  
  
   This isn't retail HomeDepot that we are talking about, this is 
   distribution. In my 10 years experience previously in the 
   distribution business, I can tell you there are not many companies 
   that give refunds. We also found that the companies that couldn't 
   understand why refunds was
   bad business for distributors, usually were the ones that didn't do
   enough
   volume to matter wether we lost them.  I'm not saying that I
 personally
   do
   not believe in giving refunds. I also believe its best practice to
 take
   care
   of the customer, in most cases. But that does not change the fact
 that
   most
   dealers do NOT give refunds.
  
  Tessco, Talley. Hutton, Electrocomm.
  
   They may give refunds, but there significant hassle in getting it, 
   that in most cases will be more costly to the buyer in time than the
 
   value of the
   refund.
   They also usually charge a higher profit margin on every sale than
 the
   smaller distributor that is competing on price, and therefore has
 more
   margin to justify eating the cost to give the refund.
  
   I bet the price received from Hyperlinktech was significantly less 
   than that the Tesscos or Hutton's would have charged?
   When price drops, terms gets tougher.  A distributor must determine
   which
   business they want to be in, and they can't be in both successfully.
 If
   in the price market they need to have price policies. Descretion
 needs
   to
   be taken out of the set policies, otherwise its impossible to manage
 RMA
  
   processes.
  
   There are many reasons strict policies need to be inforced for 
   Refunds
  
   1. Price constantly falls based on time. And even a week or s odone 
   the road the cost of the product may have dropped.
   2. People find something cheaper

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Tom DeReggi

A refund or a credit?
I'm not aware of many vendors that agree to give refunds.
A sale is a sale.
Just because the cost to get it shipped is near the profit margin, and 
probably more costly to process the return than the profit on the sale in 
most cases as well.


Tom DeReggi
RapidDSL  Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message - 
From: Rudolph Worrell [EMAIL PROTECTED]

To: WISPA General List wireless@wispa.org
Sent: Wednesday, May 31, 2006 2:16 AM
Subject: [WISPA] Returns to Hyperlinktech.com is it possible?



John,

I was looking for a response like yours.  I requested a refund lately and 
was

denied even though we called immediately after item was delivered.

Has anyone ever returned and item to Hyperlinktech.com


Quoting John Scrivner [EMAIL PROTECTED]:


We were banned from doing business with them because we requested a
return once. Not kidding.
Scriv


Rudolph Worrell wrote:

Can someone give me their honest opinion about doing business with
www.hyperlinktech.com.  They seem to have a great deal of antennas and 
cable


but I am not sure they are WISP friendly as odd as that seems.

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RE: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Dustin Jurman
No, Shriv is correct. You get banned if you have a problem with the
equipment and get stuck in a RMA / credit loophole which you can't get in
touch with anyone to help you. My experience after 10 years of doing
business with them was shocking.

DSJ

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tom DeReggi
Sent: Wednesday, May 31, 2006 9:00 AM
To: WISPA General List
Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?

A refund or a credit?
I'm not aware of many vendors that agree to give refunds.
A sale is a sale.
Just because the cost to get it shipped is near the profit margin, and 
probably more costly to process the return than the profit on the sale in 
most cases as well.

Tom DeReggi
RapidDSL  Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message - 
From: Rudolph Worrell [EMAIL PROTECTED]
To: WISPA General List wireless@wispa.org
Sent: Wednesday, May 31, 2006 2:16 AM
Subject: [WISPA] Returns to Hyperlinktech.com is it possible?


 John,

 I was looking for a response like yours.  I requested a refund lately and 
 was
 denied even though we called immediately after item was delivered.

 Has anyone ever returned and item to Hyperlinktech.com


 Quoting John Scrivner [EMAIL PROTECTED]:

 We were banned from doing business with them because we requested a
 return once. Not kidding.
 Scriv


 Rudolph Worrell wrote:

 Can someone give me their honest opinion about doing business with
 www.hyperlinktech.com.  They seem to have a great deal of antennas and 
 cable

 but I am not sure they are WISP friendly as odd as that seems.
 
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Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Blake Bowers

A vendor that will not give a refund or credit?

Pretty poor business practice.  Many will tell you
that there is a restocking fee if the proper product
was shipped, and delivered in good condition, but
truth be known will waive that fee.  They add the fee
so they can have a way to deal with purchasers who
turn out to be frequent refunders.

Most businesses consider it a good business practice
to take care of their customers - not make life more
difficult for those customers.  It may cost you a little -
at one point, but the returns on your investment by
taking care of your customer are tremendous.

If I buy a widget from a company, and decide it
is not what I wanted, I would expect that company
to make some sort of refund, and I would be willing
to pay a small restocking fee if it was strictly my fault
for ordering something that did not fit my needs, and
it was done with no suggestions about applicablity
from their staff.  The company that would not provide
a refund would never see my business again.

I know for a fact that Tessco, Hutton, Talley, and
Electro-comm does refunds.




A refund or a credit?
I'm not aware of many vendors that agree to give refunds.
A sale is a sale.
Just because the cost to get it shipped is near the profit margin, and
probably more costly to process the return than the profit on the sale in
most cases as well.

Tom DeReggi
RapidDSL  Wireless, Inc
IntAirNet- Fixed Wireless Broadband




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RE: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread JohnnyO
I won't do business with a company that will not do refunds or credits.
If they can't take care of you when things go sour, why should you take
care of them by sending your $$ their way ?

JohnnyO

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tom DeReggi
Sent: Wednesday, May 31, 2006 8:00 AM
To: WISPA General List
Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?


A refund or a credit?
I'm not aware of many vendors that agree to give refunds.
A sale is a sale.
Just because the cost to get it shipped is near the profit margin, and 
probably more costly to process the return than the profit on the sale
in 
most cases as well.

Tom DeReggi
RapidDSL  Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message - 
From: Rudolph Worrell [EMAIL PROTECTED]
To: WISPA General List wireless@wispa.org
Sent: Wednesday, May 31, 2006 2:16 AM
Subject: [WISPA] Returns to Hyperlinktech.com is it possible?


 John,

 I was looking for a response like yours.  I requested a refund lately 
 and
 was
 denied even though we called immediately after item was delivered.

 Has anyone ever returned and item to Hyperlinktech.com


 Quoting John Scrivner [EMAIL PROTECTED]:

 We were banned from doing business with them because we requested a 
 return once. Not kidding. Scriv


 Rudolph Worrell wrote:

 Can someone give me their honest opinion about doing business with 
 www.hyperlinktech.com.  They seem to have a great deal of antennas 
 and cable

 but I am not sure they are WISP friendly as odd as that seems.
 
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 This mail sent through IMP: http://horde.org/imp/
 
 
 
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Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Tom DeReggi

Blake,

Its not that I disagree with you, that it is good business to take care of 
your customers.
Nor am I defending Hyperlinktech, as we don't have enough business 
experience with them, to have a valid opinion. but...



This isn't retail HomeDepot that we are talking about, this is distribution.
In my 10 years experience previously in the distribution business, I can 
tell you there are not many companies that give refunds.
We also found that the companies that couldn't understand why refunds was 
bad business for distributors, usually were the ones that didn't do enough 
volume to matter wether we lost them.  I'm not saying that I personally do 
not believe in giving refunds. I also believe its best practice to take care 
of the customer, in most cases. But that does not change the fact that most 
dealers do NOT give refunds.



Tessco, Talley. Hutton, Electrocomm.


They may give refunds, but there significant hassle in getting it, that in 
most cases will be more costly to the buyer in time than the value of the 
refund.
They also usually charge a higher profit margin on every sale than the 
smaller distributor that is competing on price, and therefore has more 
margin to justify eating the cost to give the refund.


I bet the price received from Hyperlinktech was significantly less than that 
the Tesscos or Hutton's would have charged?
When price drops, terms gets tougher.  A distributor must determine which 
business they want to be in, and they can't be in both successfully.
If in the price market they need to have price policies. Descretion needs to 
be taken out of the set policies, otherwise its impossible to manage RMA 
processes.


There are many reasons strict policies need to be inforced for Refunds

1. Price constantly falls based on time. And even a week or s odone the road 
the cost of the product may have dropped.

2. People find something cheaper after the fact.
3. Sales people may have already been paid commissions.
4. If special order product, the vendor ends up getting stuck with the full 
cost of the product sitting in inventory for a long time, while price drops 
by the time someone wants the product. Guaranteed to sell the product at a 
loss as well as tie up cash flow.
5. People often irreputably return other vendor's products. Company 1 has 
stock and can ship today. Company 2 has lower cost.  Company 1 product gets 
installed. Company 2 product when arrives gets sent back to company 1 for 
refund. Buyer actually makes a profit on the deal, getting a higher dollar 
refunded than he paid for the gear from company 2. You'd be surprised how 
often this happened. Sometimes even involving invoice forging and swapping 
serial number stickers.
6. The easy way to keep EVERYONE happy, is instead to just offer credits or 
replacements. It keeps everyone honest. If the buyer is really going to be a 
repeat customer, its just a matter of time before he has another order that 
he can apply the credit to.


This is standard distribution policies. There are some exceptions. If the 
buyer bought a product that the vendor normally keeps in stock and sells a 
lot of, and its a product that the buyer will likely never need again, and 
the buyer didn't cause big inconvenience demanding immediate shipment of 
product for a rush order.  On these cases, vendors almost always will give 
the refund, even if against standard policies.


But there is no way you can say standard distribution policy is to give 
refunds. Just about every term sheet from anybody specifically says NO 
REFUNDS, ALL SALES ARE FINAL. Thats jsut the reality.


Unless specifically discussed otherwise in advance of shipment.

If someone gives refunds, thats a plus that shows they add value. But not 
giving refunds does not infer wrong doing.


Just my opinion.

Tom DeReggi
RapidDSL  Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message - 
From: Blake Bowers [EMAIL PROTECTED]

To: WISPA General List wireless@wispa.org
Sent: Wednesday, May 31, 2006 9:47 AM
Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?



A vendor that will not give a refund or credit?

Pretty poor business practice.  Many will tell you
that there is a restocking fee if the proper product
was shipped, and delivered in good condition, but
truth be known will waive that fee.  They add the fee
so they can have a way to deal with purchasers who
turn out to be frequent refunders.

Most businesses consider it a good business practice
to take care of their customers - not make life more
difficult for those customers.  It may cost you a little -
at one point, but the returns on your investment by
taking care of your customer are tremendous.

If I buy a widget from a company, and decide it
is not what I wanted, I would expect that company
to make some sort of refund, and I would be willing
to pay a small restocking fee if it was strictly my fault
for ordering something that did not fit my needs, and
it was done

RE: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread JohnnyO
*snip* If someone gives refunds, thats a plus that shows they add value.
But not 
giving refunds does not infer wrong doing. *snip*

Tom - it is wrong doing when you ban someone for requesting a refund.
Hell, I've never bought from Hyperlink and from seeing their ban
policy with a few of the posts on here, we'll never do business with
them in the future. I guess I am not the only one that takes this point
of view either, so how much $$ did the ban on Scriv cost them actually
? :)

JohnnyO

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tom DeReggi
Sent: Wednesday, May 31, 2006 11:34 AM
To: WISPA General List
Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?


Blake,

Its not that I disagree with you, that it is good business to take care
of 
your customers.
Nor am I defending Hyperlinktech, as we don't have enough business 
experience with them, to have a valid opinion. but...


This isn't retail HomeDepot that we are talking about, this is
distribution. In my 10 years experience previously in the distribution
business, I can 
tell you there are not many companies that give refunds.
We also found that the companies that couldn't understand why refunds
was 
bad business for distributors, usually were the ones that didn't do
enough 
volume to matter wether we lost them.  I'm not saying that I personally
do 
not believe in giving refunds. I also believe its best practice to take
care 
of the customer, in most cases. But that does not change the fact that
most 
dealers do NOT give refunds.

Tessco, Talley. Hutton, Electrocomm.

They may give refunds, but there significant hassle in getting it, that
in 
most cases will be more costly to the buyer in time than the value of
the 
refund.
They also usually charge a higher profit margin on every sale than the 
smaller distributor that is competing on price, and therefore has more 
margin to justify eating the cost to give the refund.

I bet the price received from Hyperlinktech was significantly less than
that 
the Tesscos or Hutton's would have charged?
When price drops, terms gets tougher.  A distributor must determine
which 
business they want to be in, and they can't be in both successfully. If
in the price market they need to have price policies. Descretion needs
to 
be taken out of the set policies, otherwise its impossible to manage RMA

processes.

There are many reasons strict policies need to be inforced for
Refunds

1. Price constantly falls based on time. And even a week or s odone the
road 
the cost of the product may have dropped.
2. People find something cheaper after the fact.
3. Sales people may have already been paid commissions.
4. If special order product, the vendor ends up getting stuck with the
full 
cost of the product sitting in inventory for a long time, while price
drops 
by the time someone wants the product. Guaranteed to sell the product at
a 
loss as well as tie up cash flow.
5. People often irreputably return other vendor's products. Company 1
has 
stock and can ship today. Company 2 has lower cost.  Company 1 product
gets 
installed. Company 2 product when arrives gets sent back to company 1
for 
refund. Buyer actually makes a profit on the deal, getting a higher
dollar 
refunded than he paid for the gear from company 2. You'd be surprised
how 
often this happened. Sometimes even involving invoice forging and
swapping 
serial number stickers.
6. The easy way to keep EVERYONE happy, is instead to just offer credits
or 
replacements. It keeps everyone honest. If the buyer is really going to
be a 
repeat customer, its just a matter of time before he has another order
that 
he can apply the credit to.

This is standard distribution policies. There are some exceptions. If
the 
buyer bought a product that the vendor normally keeps in stock and sells
a 
lot of, and its a product that the buyer will likely never need again,
and 
the buyer didn't cause big inconvenience demanding immediate shipment of

product for a rush order.  On these cases, vendors almost always will
give 
the refund, even if against standard policies.

But there is no way you can say standard distribution policy is to give 
refunds. Just about every term sheet from anybody specifically says NO 
REFUNDS, ALL SALES ARE FINAL. Thats jsut the reality.

Unless specifically discussed otherwise in advance of shipment.

If someone gives refunds, thats a plus that shows they add value. But
not 
giving refunds does not infer wrong doing.

Just my opinion.

Tom DeReggi
RapidDSL  Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message - 
From: Blake Bowers [EMAIL PROTECTED]
To: WISPA General List wireless@wispa.org
Sent: Wednesday, May 31, 2006 9:47 AM
Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?


A vendor that will not give a refund or credit?

 Pretty poor business practice.  Many will tell you
 that there is a restocking fee if the proper product
 was shipped

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread fred

I pretty much just buy their 5, 10 and 25W 802.11b amplifiers ;)

I guess the what and the why plays a role in whether or not a 'refund'
is expected. I generally am happy with a credit because I plan to do
more business with a vendor/distributor.

Now, I got burned by a south florida cctv dealer and had to get Amex
involved. All over the fact that the dvr card they sent was missing
the breakout pigtail that made the thing usable and they could/would
not get the part sent to me. That part was probably a $15 part and it
cost them WAY more than that - amex charged back the full order amount
including almost $100 in ups red costs - at least that was the s/h
cost they had passed on to me.

Not that geography has ANYTHING to do with anything...

I haven't purchased much from Hyperlinktech but the small orders I've
placed were fulfilled and shipped to my satisfaction and i haven't had
cause to try their return/rma/credit policy.
--
WISPA Wireless List: wireless@wispa.org

Subscribe/Unsubscribe:
http://lists.wispa.org/mailman/listinfo/wireless

Archives: http://lists.wispa.org/pipermail/wireless/


Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread John Scrivner
I will pass along these final thoughts I have on the issues I had with 
Hyperlink. First of all I do not unduly burden my vendors and I pay for 
problems that I bring on myself. I also pay for support from vendors 
that I feel is beyond normal pre-sales support. The situation I had with 
them for the one and only purchase I ever made was for a shipment of 12 
- 900 MHz yagis. These units were about 8 feet long and were designed to 
mount on the end to an eave or chimney, etc. The trouble is that they 
were enormous. I was not satisfied with them. I asked for a return /  
restocking fee whatever to send them back. That was denied. I asked for 
a credit towards another purchase. That was denied. Please note that all 
along we were not allowed to speak to a representative at all. This was 
their policy. Emails were rarely responded to without multiple attempts. 
We finally got someone to agree to a credit but when nailed down on the 
terms of the credit we were told that we would no longer be able to buy 
from Hyperlink now or in the future. We were banned from dong business 
with them. It was quite possibly one of the most bizarre experiences I 
have ever had with a seemingly well-known and recognized distributor.



JohnnyO wrote:


*snip* If someone gives refunds, thats a plus that shows they add value.
But not 
giving refunds does not infer wrong doing. *snip*


Tom - it is wrong doing when you ban someone for requesting a refund.
Hell, I've never bought from Hyperlink and from seeing their ban
policy with a few of the posts on here, we'll never do business with
them in the future. I guess I am not the only one that takes this point
of view either, so how much $$ did the ban on Scriv cost them actually
? :)

JohnnyO

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tom DeReggi
Sent: Wednesday, May 31, 2006 11:34 AM
To: WISPA General List
Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?


Blake,

Its not that I disagree with you, that it is good business to take care
of 
your customers.
Nor am I defending Hyperlinktech, as we don't have enough business 
experience with them, to have a valid opinion. but...



This isn't retail HomeDepot that we are talking about, this is
distribution. In my 10 years experience previously in the distribution
business, I can 
tell you there are not many companies that give refunds.

We also found that the companies that couldn't understand why refunds
was 
bad business for distributors, usually were the ones that didn't do
enough 
volume to matter wether we lost them.  I'm not saying that I personally
do 
not believe in giving refunds. I also believe its best practice to take
care 
of the customer, in most cases. But that does not change the fact that
most 
dealers do NOT give refunds.


 


Tessco, Talley. Hutton, Electrocomm.
   



They may give refunds, but there significant hassle in getting it, that
in 
most cases will be more costly to the buyer in time than the value of
the 
refund.
They also usually charge a higher profit margin on every sale than the 
smaller distributor that is competing on price, and therefore has more 
margin to justify eating the cost to give the refund.


I bet the price received from Hyperlinktech was significantly less than
that 
the Tesscos or Hutton's would have charged?

When price drops, terms gets tougher.  A distributor must determine
which 
business they want to be in, and they can't be in both successfully. If

in the price market they need to have price policies. Descretion needs
to 
be taken out of the set policies, otherwise its impossible to manage RMA


processes.

There are many reasons strict policies need to be inforced for
Refunds

1. Price constantly falls based on time. And even a week or s odone the
road 
the cost of the product may have dropped.

2. People find something cheaper after the fact.
3. Sales people may have already been paid commissions.
4. If special order product, the vendor ends up getting stuck with the
full 
cost of the product sitting in inventory for a long time, while price
drops 
by the time someone wants the product. Guaranteed to sell the product at
a 
loss as well as tie up cash flow.

5. People often irreputably return other vendor's products. Company 1
has 
stock and can ship today. Company 2 has lower cost.  Company 1 product
gets 
installed. Company 2 product when arrives gets sent back to company 1
for 
refund. Buyer actually makes a profit on the deal, getting a higher
dollar 
refunded than he paid for the gear from company 2. You'd be surprised
how 
often this happened. Sometimes even involving invoice forging and
swapping 
serial number stickers.

6. The easy way to keep EVERYONE happy, is instead to just offer credits
or 
replacements. It keeps everyone honest. If the buyer is really going to
be a 
repeat customer, its just a matter of time before he has another order
that 
he can apply the credit to.


This is standard

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Blair Davis
I really don't know why some have had problems.  I have a sales rep 
there that I always talk to.  (Neil)  I talk to him and him only to 
order or RMA or anything.


I do not order off the web page, from them or anyone.  I want a sales 
rep that I can call on the phone an b*tch at when I have a problem.  
Works for me.


Good luck.


John Scrivner wrote:

I will pass along these final thoughts I have on the issues I had with 
Hyperlink. First of all I do not unduly burden my vendors and I pay 
for problems that I bring on myself. I also pay for support from 
vendors that I feel is beyond normal pre-sales support. The situation 
I had with them for the one and only purchase I ever made was for a 
shipment of 12 - 900 MHz yagis. These units were about 8 feet long and 
were designed to mount on the end to an eave or chimney, etc. The 
trouble is that they were enormous. I was not satisfied with them. I 
asked for a return /  restocking fee whatever to send them back. That 
was denied. I asked for a credit towards another purchase. That was 
denied. Please note that all along we were not allowed to speak to a 
representative at all. This was their policy. Emails were rarely 
responded to without multiple attempts. We finally got someone to 
agree to a credit but when nailed down on the terms of the credit we 
were told that we would no longer be able to buy from Hyperlink now or 
in the future. We were banned from dong business with them. It was 
quite possibly one of the most bizarre experiences I have ever had 
with a seemingly well-known and recognized distributor.



JohnnyO wrote:


*snip* If someone gives refunds, thats a plus that shows they add value.
But not giving refunds does not infer wrong doing. *snip*

Tom - it is wrong doing when you ban someone for requesting a refund.
Hell, I've never bought from Hyperlink and from seeing their ban
policy with a few of the posts on here, we'll never do business with
them in the future. I guess I am not the only one that takes this point
of view either, so how much $$ did the ban on Scriv cost them actually
? :)

JohnnyO

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tom DeReggi
Sent: Wednesday, May 31, 2006 11:34 AM
To: WISPA General List
Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?


Blake,

Its not that I disagree with you, that it is good business to take care
of your customers.
Nor am I defending Hyperlinktech, as we don't have enough business 
experience with them, to have a valid opinion. but...



This isn't retail HomeDepot that we are talking about, this is
distribution. In my 10 years experience previously in the distribution
business, I can tell you there are not many companies that give 
refunds.

We also found that the companies that couldn't understand why refunds
was bad business for distributors, usually were the ones that didn't do
enough volume to matter wether we lost them.  I'm not saying that I 
personally
do not believe in giving refunds. I also believe its best practice to 
take
care of the customer, in most cases. But that does not change the 
fact that

most dealers do NOT give refunds.

 


Tessco, Talley. Hutton, Electrocomm.
  



They may give refunds, but there significant hassle in getting it, that
in most cases will be more costly to the buyer in time than the value of
the refund.
They also usually charge a higher profit margin on every sale than 
the smaller distributor that is competing on price, and therefore has 
more margin to justify eating the cost to give the refund.


I bet the price received from Hyperlinktech was significantly less than
that the Tesscos or Hutton's would have charged?
When price drops, terms gets tougher.  A distributor must determine
which business they want to be in, and they can't be in both 
successfully. If

in the price market they need to have price policies. Descretion needs
to be taken out of the set policies, otherwise its impossible to 
manage RMA


processes.

There are many reasons strict policies need to be inforced for
Refunds

1. Price constantly falls based on time. And even a week or s odone the
road the cost of the product may have dropped.
2. People find something cheaper after the fact.
3. Sales people may have already been paid commissions.
4. If special order product, the vendor ends up getting stuck with the
full cost of the product sitting in inventory for a long time, while 
price
drops by the time someone wants the product. Guaranteed to sell the 
product at

a loss as well as tie up cash flow.
5. People often irreputably return other vendor's products. Company 1
has stock and can ship today. Company 2 has lower cost.  Company 1 
product
gets installed. Company 2 product when arrives gets sent back to 
company 1

for refund. Buyer actually makes a profit on the deal, getting a higher
dollar refunded than he paid for the gear from company 2. You'd be 
surprised

how often this happened. Sometimes even

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Tom DeReggi

Well JohnnyO,

That I agree with.  My defense was not of Hyperlink. My defense was that not 
giving refunds is not a bad thing.
Banning someone (a prosective buyer) for such a request or for that matter 
ANY REASON is absolutely rediculous.
Vendors have the right to set their policies, but they also have the 
responsibility to be the bigger person, and to not let individual 
transaction decisions with a consumer effect their judgement, emotion, 
professionalism, and future business decissions.


Tom DeReggi
RapidDSL  Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message - 
From: JohnnyO [EMAIL PROTECTED]

To: 'WISPA General List' wireless@wispa.org
Sent: Wednesday, May 31, 2006 12:58 PM
Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible?



*snip* If someone gives refunds, thats a plus that shows they add value.
But not
giving refunds does not infer wrong doing. *snip*

Tom - it is wrong doing when you ban someone for requesting a refund.
Hell, I've never bought from Hyperlink and from seeing their ban
policy with a few of the posts on here, we'll never do business with
them in the future. I guess I am not the only one that takes this point
of view either, so how much $$ did the ban on Scriv cost them actually
? :)

JohnnyO

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tom DeReggi
Sent: Wednesday, May 31, 2006 11:34 AM
To: WISPA General List
Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?


Blake,

Its not that I disagree with you, that it is good business to take care
of
your customers.
Nor am I defending Hyperlinktech, as we don't have enough business
experience with them, to have a valid opinion. but...


This isn't retail HomeDepot that we are talking about, this is
distribution. In my 10 years experience previously in the distribution
business, I can
tell you there are not many companies that give refunds.
We also found that the companies that couldn't understand why refunds
was
bad business for distributors, usually were the ones that didn't do
enough
volume to matter wether we lost them.  I'm not saying that I personally
do
not believe in giving refunds. I also believe its best practice to take
care
of the customer, in most cases. But that does not change the fact that
most
dealers do NOT give refunds.


Tessco, Talley. Hutton, Electrocomm.


They may give refunds, but there significant hassle in getting it, that
in
most cases will be more costly to the buyer in time than the value of
the
refund.
They also usually charge a higher profit margin on every sale than the
smaller distributor that is competing on price, and therefore has more
margin to justify eating the cost to give the refund.

I bet the price received from Hyperlinktech was significantly less than
that
the Tesscos or Hutton's would have charged?
When price drops, terms gets tougher.  A distributor must determine
which
business they want to be in, and they can't be in both successfully. If
in the price market they need to have price policies. Descretion needs
to
be taken out of the set policies, otherwise its impossible to manage RMA

processes.

There are many reasons strict policies need to be inforced for
Refunds

1. Price constantly falls based on time. And even a week or s odone the
road
the cost of the product may have dropped.
2. People find something cheaper after the fact.
3. Sales people may have already been paid commissions.
4. If special order product, the vendor ends up getting stuck with the
full
cost of the product sitting in inventory for a long time, while price
drops
by the time someone wants the product. Guaranteed to sell the product at
a
loss as well as tie up cash flow.
5. People often irreputably return other vendor's products. Company 1
has
stock and can ship today. Company 2 has lower cost.  Company 1 product
gets
installed. Company 2 product when arrives gets sent back to company 1
for
refund. Buyer actually makes a profit on the deal, getting a higher
dollar
refunded than he paid for the gear from company 2. You'd be surprised
how
often this happened. Sometimes even involving invoice forging and
swapping
serial number stickers.
6. The easy way to keep EVERYONE happy, is instead to just offer credits
or
replacements. It keeps everyone honest. If the buyer is really going to
be a
repeat customer, its just a matter of time before he has another order
that
he can apply the credit to.

This is standard distribution policies. There are some exceptions. If
the
buyer bought a product that the vendor normally keeps in stock and sells
a
lot of, and its a product that the buyer will likely never need again,
and
the buyer didn't cause big inconvenience demanding immediate shipment of

product for a rush order.  On these cases, vendors almost always will
give
the refund, even if against standard policies.

But there is no way you can say standard distribution policy is to give
refunds. Just about every term sheet

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Tom DeReggi

John,

Wow, I don't know what to say to that.
Thats crazy!  I never heard anything like that before. 
I get your point.


Tom DeReggi
RapidDSL  Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message - 
From: John Scrivner [EMAIL PROTECTED]

To: WISPA General List wireless@wispa.org
Sent: Wednesday, May 31, 2006 2:05 PM
Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?


I will pass along these final thoughts I have on the issues I had with 
Hyperlink. First of all I do not unduly burden my vendors and I pay for 
problems that I bring on myself. I also pay for support from vendors 
that I feel is beyond normal pre-sales support. The situation I had with 
them for the one and only purchase I ever made was for a shipment of 12 
- 900 MHz yagis. These units were about 8 feet long and were designed to 
mount on the end to an eave or chimney, etc. The trouble is that they 
were enormous. I was not satisfied with them. I asked for a return /  
restocking fee whatever to send them back. That was denied. I asked for 
a credit towards another purchase. That was denied. Please note that all 
along we were not allowed to speak to a representative at all. This was 
their policy. Emails were rarely responded to without multiple attempts. 
We finally got someone to agree to a credit but when nailed down on the 
terms of the credit we were told that we would no longer be able to buy 
from Hyperlink now or in the future. We were banned from dong business 
with them. It was quite possibly one of the most bizarre experiences I 
have ever had with a seemingly well-known and recognized distributor.



JohnnyO wrote:


*snip* If someone gives refunds, thats a plus that shows they add value.
But not 
giving refunds does not infer wrong doing. *snip*


Tom - it is wrong doing when you ban someone for requesting a refund.
Hell, I've never bought from Hyperlink and from seeing their ban
policy with a few of the posts on here, we'll never do business with
them in the future. I guess I am not the only one that takes this point
of view either, so how much $$ did the ban on Scriv cost them actually
? :)

JohnnyO

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tom DeReggi
Sent: Wednesday, May 31, 2006 11:34 AM
To: WISPA General List
Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?


Blake,

Its not that I disagree with you, that it is good business to take care
of 
your customers.
Nor am I defending Hyperlinktech, as we don't have enough business 
experience with them, to have a valid opinion. but...



This isn't retail HomeDepot that we are talking about, this is
distribution. In my 10 years experience previously in the distribution
business, I can 
tell you there are not many companies that give refunds.

We also found that the companies that couldn't understand why refunds
was 
bad business for distributors, usually were the ones that didn't do
enough 
volume to matter wether we lost them.  I'm not saying that I personally
do 
not believe in giving refunds. I also believe its best practice to take
care 
of the customer, in most cases. But that does not change the fact that
most 
dealers do NOT give refunds.


 


Tessco, Talley. Hutton, Electrocomm.
   



They may give refunds, but there significant hassle in getting it, that
in 
most cases will be more costly to the buyer in time than the value of
the 
refund.
They also usually charge a higher profit margin on every sale than the 
smaller distributor that is competing on price, and therefore has more 
margin to justify eating the cost to give the refund.


I bet the price received from Hyperlinktech was significantly less than
that 
the Tesscos or Hutton's would have charged?

When price drops, terms gets tougher.  A distributor must determine
which 
business they want to be in, and they can't be in both successfully. If

in the price market they need to have price policies. Descretion needs
to 
be taken out of the set policies, otherwise its impossible to manage RMA


processes.

There are many reasons strict policies need to be inforced for
Refunds

1. Price constantly falls based on time. And even a week or s odone the
road 
the cost of the product may have dropped.

2. People find something cheaper after the fact.
3. Sales people may have already been paid commissions.
4. If special order product, the vendor ends up getting stuck with the
full 
cost of the product sitting in inventory for a long time, while price
drops 
by the time someone wants the product. Guaranteed to sell the product at
a 
loss as well as tie up cash flow.

5. People often irreputably return other vendor's products. Company 1
has 
stock and can ship today. Company 2 has lower cost.  Company 1 product
gets 
installed. Company 2 product when arrives gets sent back to company 1
for 
refund. Buyer actually makes a profit on the deal, getting a higher
dollar 
refunded than he paid for the gear from company

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Bob Knight
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

John - that is truly bizarre, as you say. We've bought a lot of antenna stuff 
from
Hyperlink in the past, but your experience sours me on doing business with them 
in the
future. I've found that a lot of vendors to the WISP space are very helpful and 
will work
with you, even if you (me in this case) possess no or wrong clues :). That's 
one of the
things I've liked about doing this coop, feeling that there was a sense of 
community even
with the vendors.

I guess there are people who don't understand about customer service. That's 
OK, there are
plenty that do and they'll get our biz.

Bob

John Scrivner wrote:
 I will pass along these final thoughts I have on the issues I had with
 Hyperlink. First of all I do not unduly burden my vendors and I pay for
 problems that I bring on myself. I also pay for support from vendors
 that I feel is beyond normal pre-sales support. The situation I had with
 them for the one and only purchase I ever made was for a shipment of 12
 - 900 MHz yagis. These units were about 8 feet long and were designed to
 mount on the end to an eave or chimney, etc. The trouble is that they
 were enormous. I was not satisfied with them. I asked for a return / 
 restocking fee whatever to send them back. That was denied. I asked for
 a credit towards another purchase. That was denied. Please note that all
 along we were not allowed to speak to a representative at all. This was
 their policy. Emails were rarely responded to without multiple attempts.
 We finally got someone to agree to a credit but when nailed down on the
 terms of the credit we were told that we would no longer be able to buy
 from Hyperlink now or in the future. We were banned from dong business
 with them. It was quite possibly one of the most bizarre experiences I
 have ever had with a seemingly well-known and recognized distributor.
 
 
 JohnnyO wrote:
 
 *snip* If someone gives refunds, thats a plus that shows they add value.
 But not giving refunds does not infer wrong doing. *snip*

 Tom - it is wrong doing when you ban someone for requesting a refund.
 Hell, I've never bought from Hyperlink and from seeing their ban
 policy with a few of the posts on here, we'll never do business with
 them in the future. I guess I am not the only one that takes this point
 of view either, so how much $$ did the ban on Scriv cost them actually
 ? :)

 JohnnyO

 -Original Message-
 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
 Behalf Of Tom DeReggi
 Sent: Wednesday, May 31, 2006 11:34 AM
 To: WISPA General List
 Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?


 Blake,

 Its not that I disagree with you, that it is good business to take care
 of your customers.
 Nor am I defending Hyperlinktech, as we don't have enough business
 experience with them, to have a valid opinion. but...


 This isn't retail HomeDepot that we are talking about, this is
 distribution. In my 10 years experience previously in the distribution
 business, I can tell you there are not many companies that give
 refunds.
 We also found that the companies that couldn't understand why refunds
 was bad business for distributors, usually were the ones that didn't do
 enough volume to matter wether we lost them.  I'm not saying that I
 personally
 do not believe in giving refunds. I also believe its best practice to
 take
 care of the customer, in most cases. But that does not change the fact
 that
 most dealers do NOT give refunds.

  

 Tessco, Talley. Hutton, Electrocomm.
   

 They may give refunds, but there significant hassle in getting it, that
 in most cases will be more costly to the buyer in time than the value of
 the refund.
 They also usually charge a higher profit margin on every sale than the
 smaller distributor that is competing on price, and therefore has more
 margin to justify eating the cost to give the refund.

 I bet the price received from Hyperlinktech was significantly less than
 that the Tesscos or Hutton's would have charged?
 When price drops, terms gets tougher.  A distributor must determine
 which business they want to be in, and they can't be in both
 successfully. If
 in the price market they need to have price policies. Descretion needs
 to be taken out of the set policies, otherwise its impossible to
 manage RMA

 processes.

 There are many reasons strict policies need to be inforced for
 Refunds

 1. Price constantly falls based on time. And even a week or s odone the
 road the cost of the product may have dropped.
 2. People find something cheaper after the fact.
 3. Sales people may have already been paid commissions.
 4. If special order product, the vendor ends up getting stuck with the
 full cost of the product sitting in inventory for a long time, while
 price
 drops by the time someone wants the product. Guaranteed to sell the
 product at
 a loss as well as tie up cash flow.
 5. People often irreputably return other vendor's products

Re: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Rudolph Worrell
Do you offer refunds for your service?


Quoting Tom DeReggi [EMAIL PROTECTED]:

 Well JohnnyO,
 
 That I agree with.  My defense was not of Hyperlink. My defense was that not
 
 giving refunds is not a bad thing.
 Banning someone (a prosective buyer) for such a request or for that matter 
 ANY REASON is absolutely rediculous.
 Vendors have the right to set their policies, but they also have the 
 responsibility to be the bigger person, and to not let individual 
 transaction decisions with a consumer effect their judgement, emotion, 
 professionalism, and future business decissions.
 
 Tom DeReggi
 RapidDSL  Wireless, Inc
 IntAirNet- Fixed Wireless Broadband
 
 
 - Original Message - 
 From: JohnnyO [EMAIL PROTECTED]
 To: 'WISPA General List' wireless@wispa.org
 Sent: Wednesday, May 31, 2006 12:58 PM
 Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible?
 
 
  *snip* If someone gives refunds, thats a plus that shows they add value.
  But not
  giving refunds does not infer wrong doing. *snip*
 
  Tom - it is wrong doing when you ban someone for requesting a refund.
  Hell, I've never bought from Hyperlink and from seeing their ban
  policy with a few of the posts on here, we'll never do business with
  them in the future. I guess I am not the only one that takes this point
  of view either, so how much $$ did the ban on Scriv cost them actually
  ? :)
 
  JohnnyO
 
  -Original Message-
  From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
  Behalf Of Tom DeReggi
  Sent: Wednesday, May 31, 2006 11:34 AM
  To: WISPA General List
  Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?
 
 
  Blake,
 
  Its not that I disagree with you, that it is good business to take care
  of
  your customers.
  Nor am I defending Hyperlinktech, as we don't have enough business
  experience with them, to have a valid opinion. but...
 
 
  This isn't retail HomeDepot that we are talking about, this is
  distribution. In my 10 years experience previously in the distribution
  business, I can
  tell you there are not many companies that give refunds.
  We also found that the companies that couldn't understand why refunds
  was
  bad business for distributors, usually were the ones that didn't do
  enough
  volume to matter wether we lost them.  I'm not saying that I personally
  do
  not believe in giving refunds. I also believe its best practice to take
  care
  of the customer, in most cases. But that does not change the fact that
  most
  dealers do NOT give refunds.
 
 Tessco, Talley. Hutton, Electrocomm.
 
  They may give refunds, but there significant hassle in getting it, that
  in
  most cases will be more costly to the buyer in time than the value of
  the
  refund.
  They also usually charge a higher profit margin on every sale than the
  smaller distributor that is competing on price, and therefore has more
  margin to justify eating the cost to give the refund.
 
  I bet the price received from Hyperlinktech was significantly less than
  that
  the Tesscos or Hutton's would have charged?
  When price drops, terms gets tougher.  A distributor must determine
  which
  business they want to be in, and they can't be in both successfully. If
  in the price market they need to have price policies. Descretion needs
  to
  be taken out of the set policies, otherwise its impossible to manage RMA
 
  processes.
 
  There are many reasons strict policies need to be inforced for
  Refunds
 
  1. Price constantly falls based on time. And even a week or s odone the
  road
  the cost of the product may have dropped.
  2. People find something cheaper after the fact.
  3. Sales people may have already been paid commissions.
  4. If special order product, the vendor ends up getting stuck with the
  full
  cost of the product sitting in inventory for a long time, while price
  drops
  by the time someone wants the product. Guaranteed to sell the product at
  a
  loss as well as tie up cash flow.
  5. People often irreputably return other vendor's products. Company 1
  has
  stock and can ship today. Company 2 has lower cost.  Company 1 product
  gets
  installed. Company 2 product when arrives gets sent back to company 1
  for
  refund. Buyer actually makes a profit on the deal, getting a higher
  dollar
  refunded than he paid for the gear from company 2. You'd be surprised
  how
  often this happened. Sometimes even involving invoice forging and
  swapping
  serial number stickers.
  6. The easy way to keep EVERYONE happy, is instead to just offer credits
  or
  replacements. It keeps everyone honest. If the buyer is really going to
  be a
  repeat customer, its just a matter of time before he has another order
  that
  he can apply the credit to.
 
  This is standard distribution policies. There are some exceptions. If
  the
  buyer bought a product that the vendor normally keeps in stock and sells
  a
  lot of, and its a product that the buyer will likely never need again

RE: [WISPA] Returns to Hyperlinktech.com is it possible?

2006-05-31 Thread Chris Cooper


We had a tech that specd the wrong amp once.  I opened the box as soon as we
received it.  I saw that the  connectors were wrong, and called hyperlink
immediately.  All I wanted to do was exchange the amps for the same units
with a different style connector. No dice.  They told me the sale was final
but they would like to sell me new units. Im not the smartest guy in the
world, but I know when someone doesnt value my business.  Plus, it takes
hyperlink sales two days to return calls. No thanks

Chris

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