Re: [WISPA] Returns to Hyperlinktech.com is it possible?
JohnnyO You have it right! IMHO.>-Original Message->From: JohnnyO [mailto:[EMAIL PROTECTED]>Sent: Thursday, June 1, 2006 08:31 AM>To: ''WISPA General List''>Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible?>>Sure do - We credit ALL of our customers without them having to ask for>any downtime over 12hours they experience on our system. If someone is>not happy with our service and ask for a refund for their installation,>we just give it to them, pick up our equipment and leave smiling.>>How about you Rudolph ? How do you treat your customer base ? None of>our customers are due to advertisement, they are referrals by word of>mouth. How stupid would it be to give someone a hard time over a few>dollars when our business is driven by word of mouth advertising ?>>JohnnyO>>-Original Message->From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On>Behalf Of Rudolph Worrell>Sent: Wednesday, May 31, 2006 10:03 PM>To: WISPA General List>Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?>>>Do you offer refunds for your service?>>>Quoting Tom DeReggi <[EMAIL PROTECTED]>:>>> Well JohnnyO,>> >> That I agree with. My defense was not of Hyperlink. My defense was >> that not>> >> giving refunds is not a bad thing.>> Banning someone (a prosective buyer) for such a request or for that >> matter>> ANY REASON is absolutely rediculous.>> Vendors have the right to set their policies, but they also have the >> responsibility to be the bigger person, and to not let individual >> transaction decisions with a consumer effect their judgement, emotion,>>> professionalism, and future business decissions.>> >> Tom DeReggi>> RapidDSL & Wireless, Inc>> IntAirNet- Fixed Wireless Broadband>> >> >> - Original Message ->> From: "JohnnyO" <[EMAIL PROTECTED]>>> To: "'WISPA General List'" >> Sent: Wednesday, May 31, 2006 12:58 PM>> Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible?>> >> >> > *snip* If someone gives refunds, thats a plus that shows they add >> > value. But not giving refunds does not infer wrong doing. *snip*>> >>> > Tom - it is wrong doing when you ban someone for requesting a >> > refund. Hell, I've never bought from Hyperlink and from seeing their>>> > "ban" policy with a few of the posts on here, we'll never do >> > business with them in the future. I guess I am not the only one that>>> > takes this point of view either, so how much $$ did the "ban" on >> > Scriv cost them actually ? :)>> >>> > JohnnyO>> >>> > -Original Message->> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]>>> > On Behalf Of Tom DeReggi>> > Sent: Wednesday, May 31, 2006 11:34 AM>> > To: WISPA General List>> > Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?>> >>> >>> > Blake,>> >>> > Its not that I disagree with you, that "it is good business to take >> > care of your customers.">> > Nor am I defending Hyperlinktech, as we don't have enough business>> > experience with them, to have a valid opinion. but...>> >>> >>> > This isn't retail HomeDepot that we are talking about, this is >> > distribution. In my 10 years experience previously in the >> > distribution business, I can tell you there are not many companies >> > that give "refunds." We also found that the companies that couldn't >> > understand why "refunds" was>> > bad business for distributors, usually were the ones that didn't do>> > enough>> > volume to matter wether we lost them. I'm not saying that I>personally>> > do>> > not believe in giving refunds. I also believe its best practice to>take>> > care>> > of the customer, in most cases. But that does not change the fact>that>> > most>> > dealers do NOT give refunds.>> >>> >>Tessco, Talley. Hutton, Electrocomm.>> >>> > They may give refunds, but there significant hassle in getting it, >> > that in most cases will be more costly to the buyer in time than the>>> > value of the>> > refund.>> > They also usually charge a higher profit margin on every sale than>the>> > smaller distributor that is competing on price, and therefore has>more>> > margin to justify eating the
RE: [WISPA] Returns to Hyperlinktech.com is it possible?
Credits are always given when we are in the wrong or if we have a bug or so. As for refund we rarely do and if it comes to that we are the ones who initiate this. The worst thing is to string a customer along even though you know that you cannot fix the issue. I have found that it is better to say catch you next time or when it is fix than to have false expectation. Quoting JohnnyO <[EMAIL PROTECTED]>: > Sure do - We credit ALL of our customers without them having to ask for > any downtime over 12hours they experience on our system. If someone is > not happy with our service and ask for a refund for their installation, > we just give it to them, pick up our equipment and leave smiling. > > How about you Rudolph ? How do you treat your customer base ? None of > our customers are due to advertisement, they are referrals by word of > mouth. How stupid would it be to give someone a hard time over a few > dollars when our business is driven by word of mouth advertising ? > > JohnnyO > > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Rudolph Worrell > Sent: Wednesday, May 31, 2006 10:03 PM > To: WISPA General List > Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? > > > Do you offer refunds for your service? > > > Quoting Tom DeReggi <[EMAIL PROTECTED]>: > > > Well JohnnyO, > > > > That I agree with. My defense was not of Hyperlink. My defense was > > that not > > > > giving refunds is not a bad thing. > > Banning someone (a prosective buyer) for such a request or for that > > matter > > ANY REASON is absolutely rediculous. > > Vendors have the right to set their policies, but they also have the > > responsibility to be the bigger person, and to not let individual > > transaction decisions with a consumer effect their judgement, emotion, > > > professionalism, and future business decissions. > > > > Tom DeReggi > > RapidDSL & Wireless, Inc > > IntAirNet- Fixed Wireless Broadband > > > > > > - Original Message - > > From: "JohnnyO" <[EMAIL PROTECTED]> > > To: "'WISPA General List'" > > Sent: Wednesday, May 31, 2006 12:58 PM > > Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible? > > > > > > > *snip* If someone gives refunds, thats a plus that shows they add > > > value. But not giving refunds does not infer wrong doing. *snip* > > > > > > Tom - it is wrong doing when you ban someone for requesting a > > > refund. Hell, I've never bought from Hyperlink and from seeing their > > > > "ban" policy with a few of the posts on here, we'll never do > > > business with them in the future. I guess I am not the only one that > > > > takes this point of view either, so how much $$ did the "ban" on > > > Scriv cost them actually ? :) > > > > > > JohnnyO > > > > > > -Original Message- > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > > > > On Behalf Of Tom DeReggi > > > Sent: Wednesday, May 31, 2006 11:34 AM > > > To: WISPA General List > > > Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? > > > > > > > > > Blake, > > > > > > Its not that I disagree with you, that "it is good business to take > > > care of your customers." > > > Nor am I defending Hyperlinktech, as we don't have enough business > > > experience with them, to have a valid opinion. but... > > > > > > > > > This isn't retail HomeDepot that we are talking about, this is > > > distribution. In my 10 years experience previously in the > > > distribution business, I can tell you there are not many companies > > > that give "refunds." We also found that the companies that couldn't > > > understand why "refunds" was > > > bad business for distributors, usually were the ones that didn't do > > > enough > > > volume to matter wether we lost them. I'm not saying that I > personally > > > do > > > not believe in giving refunds. I also believe its best practice to > take > > > care > > > of the customer, in most cases. But that does not change the fact > that > > > most > > > dealers do NOT give refunds. > > > > > >>Tessco, Talley. Hutton, Electrocomm. > > > > > > They may give refunds, but there significant hassle
Re: [WISPA] Returns to Hyperlinktech.com is it possible?
Once a month's service is used, We do not refund payment for that month of service that have already been used. The reason is there is no way to collect back the product, the month is used, the services were rendered. However, if there was a Quality of Service issue that month that was used, and it was reported, and verified, we will credit appropriately, and apply credit to the following month's bill. Also note that we do NOT collect payment for installation in most cases, until services have been successfully installed, and tested for quality. If customer is unsatisfied with the quality at that time, they have the option not to accept service, and we take our gear down, no fees are charged. However, that has only happened one time in 5 years. As far as sold hardware, we take anything back within 30 days, no questioned ask. We even send the tech to pick it up. If there is a recall or QOS of any type requiring labor, we go back at our cost, to diagnose the situation. We stand behind our products and workmanship 1000%. But then again, we are not distribution, we are value add retail / service. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "JohnnyO" <[EMAIL PROTECTED]> To: "'WISPA General List'" Sent: Thursday, June 01, 2006 8:31 AM Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible? Sure do - We credit ALL of our customers without them having to ask for any downtime over 12hours they experience on our system. If someone is not happy with our service and ask for a refund for their installation, we just give it to them, pick up our equipment and leave smiling. How about you Rudolph ? How do you treat your customer base ? None of our customers are due to advertisement, they are referrals by word of mouth. How stupid would it be to give someone a hard time over a few dollars when our business is driven by word of mouth advertising ? JohnnyO -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rudolph Worrell Sent: Wednesday, May 31, 2006 10:03 PM To: WISPA General List Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? Do you offer refunds for your service? Quoting Tom DeReggi <[EMAIL PROTECTED]>: Well JohnnyO, That I agree with. My defense was not of Hyperlink. My defense was that not giving refunds is not a bad thing. Banning someone (a prosective buyer) for such a request or for that matter ANY REASON is absolutely rediculous. Vendors have the right to set their policies, but they also have the responsibility to be the bigger person, and to not let individual transaction decisions with a consumer effect their judgement, emotion, professionalism, and future business decissions. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "JohnnyO" <[EMAIL PROTECTED]> To: "'WISPA General List'" Sent: Wednesday, May 31, 2006 12:58 PM Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible? > *snip* If someone gives refunds, thats a plus that shows they add > value. But not giving refunds does not infer wrong doing. *snip* > > Tom - it is wrong doing when you ban someone for requesting a > refund. Hell, I've never bought from Hyperlink and from seeing their > "ban" policy with a few of the posts on here, we'll never do > business with them in the future. I guess I am not the only one that > takes this point of view either, so how much $$ did the "ban" on > Scriv cost them actually ? :) > > JohnnyO > > -Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > On Behalf Of Tom DeReggi > Sent: Wednesday, May 31, 2006 11:34 AM > To: WISPA General List > Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? > > > Blake, > > Its not that I disagree with you, that "it is good business to take > care of your customers." > Nor am I defending Hyperlinktech, as we don't have enough business > experience with them, to have a valid opinion. but... > > > This isn't retail HomeDepot that we are talking about, this is > distribution. In my 10 years experience previously in the > distribution business, I can tell you there are not many companies > that give "refunds." We also found that the companies that couldn't > understand why "refunds" was > bad business for distributors, usually were the ones that didn't do > enough > volume to matter wether we lost them. I'm not saying that I personally > do > not believe in giving refunds. I also believe its best practice to take > care > of the customer, in most cases. But that does not change the fact that
RE: [WISPA] Returns to Hyperlinktech.com is it possible?
Sure do - We credit ALL of our customers without them having to ask for any downtime over 12hours they experience on our system. If someone is not happy with our service and ask for a refund for their installation, we just give it to them, pick up our equipment and leave smiling. How about you Rudolph ? How do you treat your customer base ? None of our customers are due to advertisement, they are referrals by word of mouth. How stupid would it be to give someone a hard time over a few dollars when our business is driven by word of mouth advertising ? JohnnyO -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rudolph Worrell Sent: Wednesday, May 31, 2006 10:03 PM To: WISPA General List Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? Do you offer refunds for your service? Quoting Tom DeReggi <[EMAIL PROTECTED]>: > Well JohnnyO, > > That I agree with. My defense was not of Hyperlink. My defense was > that not > > giving refunds is not a bad thing. > Banning someone (a prosective buyer) for such a request or for that > matter > ANY REASON is absolutely rediculous. > Vendors have the right to set their policies, but they also have the > responsibility to be the bigger person, and to not let individual > transaction decisions with a consumer effect their judgement, emotion, > professionalism, and future business decissions. > > Tom DeReggi > RapidDSL & Wireless, Inc > IntAirNet- Fixed Wireless Broadband > > > - Original Message - > From: "JohnnyO" <[EMAIL PROTECTED]> > To: "'WISPA General List'" > Sent: Wednesday, May 31, 2006 12:58 PM > Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible? > > > > *snip* If someone gives refunds, thats a plus that shows they add > > value. But not giving refunds does not infer wrong doing. *snip* > > > > Tom - it is wrong doing when you ban someone for requesting a > > refund. Hell, I've never bought from Hyperlink and from seeing their > > "ban" policy with a few of the posts on here, we'll never do > > business with them in the future. I guess I am not the only one that > > takes this point of view either, so how much $$ did the "ban" on > > Scriv cost them actually ? :) > > > > JohnnyO > > > > -----Original Message- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > > On Behalf Of Tom DeReggi > > Sent: Wednesday, May 31, 2006 11:34 AM > > To: WISPA General List > > Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? > > > > > > Blake, > > > > Its not that I disagree with you, that "it is good business to take > > care of your customers." > > Nor am I defending Hyperlinktech, as we don't have enough business > > experience with them, to have a valid opinion. but... > > > > > > This isn't retail HomeDepot that we are talking about, this is > > distribution. In my 10 years experience previously in the > > distribution business, I can tell you there are not many companies > > that give "refunds." We also found that the companies that couldn't > > understand why "refunds" was > > bad business for distributors, usually were the ones that didn't do > > enough > > volume to matter wether we lost them. I'm not saying that I personally > > do > > not believe in giving refunds. I also believe its best practice to take > > care > > of the customer, in most cases. But that does not change the fact that > > most > > dealers do NOT give refunds. > > > >>Tessco, Talley. Hutton, Electrocomm. > > > > They may give refunds, but there significant hassle in getting it, > > that in most cases will be more costly to the buyer in time than the > > value of the > > refund. > > They also usually charge a higher profit margin on every sale than the > > smaller distributor that is competing on price, and therefore has more > > margin to justify eating the cost to give the refund. > > > > I bet the price received from Hyperlinktech was significantly less > > than that the Tesscos or Hutton's would have charged? > > When price drops, terms gets tougher. A distributor must determine > > which > > business they want to be in, and they can't be in both successfully. If > > in the price market they need to have price policies. Descretion needs > > to > > be taken out of the set policies, otherwise its impossible to manage RMA > > > > processes. > > > > There are many
RE: [WISPA] Returns to Hyperlinktech.com is it possible?
We had a tech that specd the wrong amp once. I opened the box as soon as we received it. I saw that the connectors were wrong, and called hyperlink immediately. All I wanted to do was exchange the amps for the same units with a different style connector. No dice. They told me the sale was final but they would like to sell me new units. Im not the smartest guy in the world, but I know when someone doesnt value my business. Plus, it takes hyperlink sales two days to return calls. No thanks Chris -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Returns to Hyperlinktech.com is it possible?
Do you offer refunds for your service? Quoting Tom DeReggi <[EMAIL PROTECTED]>: > Well JohnnyO, > > That I agree with. My defense was not of Hyperlink. My defense was that not > > giving refunds is not a bad thing. > Banning someone (a prosective buyer) for such a request or for that matter > ANY REASON is absolutely rediculous. > Vendors have the right to set their policies, but they also have the > responsibility to be the bigger person, and to not let individual > transaction decisions with a consumer effect their judgement, emotion, > professionalism, and future business decissions. > > Tom DeReggi > RapidDSL & Wireless, Inc > IntAirNet- Fixed Wireless Broadband > > > - Original Message - > From: "JohnnyO" <[EMAIL PROTECTED]> > To: "'WISPA General List'" > Sent: Wednesday, May 31, 2006 12:58 PM > Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible? > > > > *snip* If someone gives refunds, thats a plus that shows they add value. > > But not > > giving refunds does not infer wrong doing. *snip* > > > > Tom - it is wrong doing when you ban someone for requesting a refund. > > Hell, I've never bought from Hyperlink and from seeing their "ban" > > policy with a few of the posts on here, we'll never do business with > > them in the future. I guess I am not the only one that takes this point > > of view either, so how much $$ did the "ban" on Scriv cost them actually > > ? :) > > > > JohnnyO > > > > -----Original Message- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > > Behalf Of Tom DeReggi > > Sent: Wednesday, May 31, 2006 11:34 AM > > To: WISPA General List > > Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? > > > > > > Blake, > > > > Its not that I disagree with you, that "it is good business to take care > > of > > your customers." > > Nor am I defending Hyperlinktech, as we don't have enough business > > experience with them, to have a valid opinion. but... > > > > > > This isn't retail HomeDepot that we are talking about, this is > > distribution. In my 10 years experience previously in the distribution > > business, I can > > tell you there are not many companies that give "refunds." > > We also found that the companies that couldn't understand why "refunds" > > was > > bad business for distributors, usually were the ones that didn't do > > enough > > volume to matter wether we lost them. I'm not saying that I personally > > do > > not believe in giving refunds. I also believe its best practice to take > > care > > of the customer, in most cases. But that does not change the fact that > > most > > dealers do NOT give refunds. > > > >>Tessco, Talley. Hutton, Electrocomm. > > > > They may give refunds, but there significant hassle in getting it, that > > in > > most cases will be more costly to the buyer in time than the value of > > the > > refund. > > They also usually charge a higher profit margin on every sale than the > > smaller distributor that is competing on price, and therefore has more > > margin to justify eating the cost to give the refund. > > > > I bet the price received from Hyperlinktech was significantly less than > > that > > the Tesscos or Hutton's would have charged? > > When price drops, terms gets tougher. A distributor must determine > > which > > business they want to be in, and they can't be in both successfully. If > > in the price market they need to have price policies. Descretion needs > > to > > be taken out of the set policies, otherwise its impossible to manage RMA > > > > processes. > > > > There are many reasons strict policies need to be inforced for > > Refunds > > > > 1. Price constantly falls based on time. And even a week or s odone the > > road > > the cost of the product may have dropped. > > 2. People find something cheaper after the fact. > > 3. Sales people may have already been paid commissions. > > 4. If special order product, the vendor ends up getting stuck with the > > full > > cost of the product sitting in inventory for a long time, while price > > drops > > by the time someone wants the product. Guaranteed to sell the product at > > a > > loss as well as tie up cash flow. > > 5. People often irreputably return other vendor's products. Company 1 &g
Re: [WISPA] Returns to Hyperlinktech.com is it possible?
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 John - that is truly bizarre, as you say. We've bought a lot of antenna stuff from Hyperlink in the past, but your experience sours me on doing business with them in the future. I've found that a lot of vendors to the WISP space are very helpful and will work with you, even if you (me in this case) possess no or wrong clues :). That's one of the things I've liked about doing this coop, feeling that there was a sense of community even with the vendors. I guess there are people who don't understand about customer service. That's OK, there are plenty that do and they'll get our biz. Bob John Scrivner wrote: > I will pass along these final thoughts I have on the issues I had with > Hyperlink. First of all I do not unduly burden my vendors and I pay for > problems that I bring on myself. I also pay for support from vendors > that I feel is beyond normal pre-sales support. The situation I had with > them for the one and only purchase I ever made was for a shipment of 12 > - 900 MHz yagis. These units were about 8 feet long and were designed to > mount on the end to an eave or chimney, etc. The trouble is that they > were enormous. I was not satisfied with them. I asked for a return / > restocking fee whatever to send them back. That was denied. I asked for > a credit towards another purchase. That was denied. Please note that all > along we were not allowed to speak to a representative at all. This was > their policy. Emails were rarely responded to without multiple attempts. > We finally got someone to agree to a credit but when nailed down on the > terms of the credit we were told that we would no longer be able to buy > from Hyperlink now or in the future. We were banned from dong business > with them. It was quite possibly one of the most bizarre experiences I > have ever had with a seemingly well-known and recognized distributor. > > > JohnnyO wrote: > >> *snip* If someone gives refunds, thats a plus that shows they add value. >> But not giving refunds does not infer wrong doing. *snip* >> >> Tom - it is wrong doing when you ban someone for requesting a refund. >> Hell, I've never bought from Hyperlink and from seeing their "ban" >> policy with a few of the posts on here, we'll never do business with >> them in the future. I guess I am not the only one that takes this point >> of view either, so how much $$ did the "ban" on Scriv cost them actually >> ? :) >> >> JohnnyO >> >> -----Original Message----- >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On >> Behalf Of Tom DeReggi >> Sent: Wednesday, May 31, 2006 11:34 AM >> To: WISPA General List >> Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? >> >> >> Blake, >> >> Its not that I disagree with you, that "it is good business to take care >> of your customers." >> Nor am I defending Hyperlinktech, as we don't have enough business >> experience with them, to have a valid opinion. but... >> >> >> This isn't retail HomeDepot that we are talking about, this is >> distribution. In my 10 years experience previously in the distribution >> business, I can tell you there are not many companies that give >> "refunds." >> We also found that the companies that couldn't understand why "refunds" >> was bad business for distributors, usually were the ones that didn't do >> enough volume to matter wether we lost them. I'm not saying that I >> personally >> do not believe in giving refunds. I also believe its best practice to >> take >> care of the customer, in most cases. But that does not change the fact >> that >> most dealers do NOT give refunds. >> >> >> >>> Tessco, Talley. Hutton, Electrocomm. >>> >> >> They may give refunds, but there significant hassle in getting it, that >> in most cases will be more costly to the buyer in time than the value of >> the refund. >> They also usually charge a higher profit margin on every sale than the >> smaller distributor that is competing on price, and therefore has more >> margin to justify eating the cost to give the refund. >> >> I bet the price received from Hyperlinktech was significantly less than >> that the Tesscos or Hutton's would have charged? >> When price drops, terms gets tougher. A distributor must determine >> which business they want to be in, and they can't be in both >> successfully. If >> in the price market they need to have price policies. Descretion needs >> to be ta
Re: [WISPA] Returns to Hyperlinktech.com is it possible?
John, Wow, I don't know what to say to that. Thats crazy! I never heard anything like that before. I get your point. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "John Scrivner" <[EMAIL PROTECTED]> To: "WISPA General List" Sent: Wednesday, May 31, 2006 2:05 PM Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? I will pass along these final thoughts I have on the issues I had with Hyperlink. First of all I do not unduly burden my vendors and I pay for problems that I bring on myself. I also pay for support from vendors that I feel is beyond normal pre-sales support. The situation I had with them for the one and only purchase I ever made was for a shipment of 12 - 900 MHz yagis. These units were about 8 feet long and were designed to mount on the end to an eave or chimney, etc. The trouble is that they were enormous. I was not satisfied with them. I asked for a return / restocking fee whatever to send them back. That was denied. I asked for a credit towards another purchase. That was denied. Please note that all along we were not allowed to speak to a representative at all. This was their policy. Emails were rarely responded to without multiple attempts. We finally got someone to agree to a credit but when nailed down on the terms of the credit we were told that we would no longer be able to buy from Hyperlink now or in the future. We were banned from dong business with them. It was quite possibly one of the most bizarre experiences I have ever had with a seemingly well-known and recognized distributor. JohnnyO wrote: *snip* If someone gives refunds, thats a plus that shows they add value. But not giving refunds does not infer wrong doing. *snip* Tom - it is wrong doing when you ban someone for requesting a refund. Hell, I've never bought from Hyperlink and from seeing their "ban" policy with a few of the posts on here, we'll never do business with them in the future. I guess I am not the only one that takes this point of view either, so how much $$ did the "ban" on Scriv cost them actually ? :) JohnnyO -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom DeReggi Sent: Wednesday, May 31, 2006 11:34 AM To: WISPA General List Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? Blake, Its not that I disagree with you, that "it is good business to take care of your customers." Nor am I defending Hyperlinktech, as we don't have enough business experience with them, to have a valid opinion. but... This isn't retail HomeDepot that we are talking about, this is distribution. In my 10 years experience previously in the distribution business, I can tell you there are not many companies that give "refunds." We also found that the companies that couldn't understand why "refunds" was bad business for distributors, usually were the ones that didn't do enough volume to matter wether we lost them. I'm not saying that I personally do not believe in giving refunds. I also believe its best practice to take care of the customer, in most cases. But that does not change the fact that most dealers do NOT give refunds. Tessco, Talley. Hutton, Electrocomm. They may give refunds, but there significant hassle in getting it, that in most cases will be more costly to the buyer in time than the value of the refund. They also usually charge a higher profit margin on every sale than the smaller distributor that is competing on price, and therefore has more margin to justify eating the cost to give the refund. I bet the price received from Hyperlinktech was significantly less than that the Tesscos or Hutton's would have charged? When price drops, terms gets tougher. A distributor must determine which business they want to be in, and they can't be in both successfully. If in the price market they need to have price policies. Descretion needs to be taken out of the set policies, otherwise its impossible to manage RMA processes. There are many reasons strict policies need to be inforced for Refunds 1. Price constantly falls based on time. And even a week or s odone the road the cost of the product may have dropped. 2. People find something cheaper after the fact. 3. Sales people may have already been paid commissions. 4. If special order product, the vendor ends up getting stuck with the full cost of the product sitting in inventory for a long time, while price drops by the time someone wants the product. Guaranteed to sell the product at a loss as well as tie up cash flow. 5. People often irreputably return other vendor's products. Company 1 has stock and can ship today. Company 2 has lower cost. Company 1 product gets installed. Company 2 product when arrives gets sent back to com
Re: [WISPA] Returns to Hyperlinktech.com is it possible?
Well JohnnyO, That I agree with. My defense was not of Hyperlink. My defense was that not giving refunds is not a bad thing. Banning someone (a prosective buyer) for such a request or for that matter ANY REASON is absolutely rediculous. Vendors have the right to set their policies, but they also have the responsibility to be the bigger person, and to not let individual transaction decisions with a consumer effect their judgement, emotion, professionalism, and future business decissions. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "JohnnyO" <[EMAIL PROTECTED]> To: "'WISPA General List'" Sent: Wednesday, May 31, 2006 12:58 PM Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible? *snip* If someone gives refunds, thats a plus that shows they add value. But not giving refunds does not infer wrong doing. *snip* Tom - it is wrong doing when you ban someone for requesting a refund. Hell, I've never bought from Hyperlink and from seeing their "ban" policy with a few of the posts on here, we'll never do business with them in the future. I guess I am not the only one that takes this point of view either, so how much $$ did the "ban" on Scriv cost them actually ? :) JohnnyO -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom DeReggi Sent: Wednesday, May 31, 2006 11:34 AM To: WISPA General List Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? Blake, Its not that I disagree with you, that "it is good business to take care of your customers." Nor am I defending Hyperlinktech, as we don't have enough business experience with them, to have a valid opinion. but... This isn't retail HomeDepot that we are talking about, this is distribution. In my 10 years experience previously in the distribution business, I can tell you there are not many companies that give "refunds." We also found that the companies that couldn't understand why "refunds" was bad business for distributors, usually were the ones that didn't do enough volume to matter wether we lost them. I'm not saying that I personally do not believe in giving refunds. I also believe its best practice to take care of the customer, in most cases. But that does not change the fact that most dealers do NOT give refunds. Tessco, Talley. Hutton, Electrocomm. They may give refunds, but there significant hassle in getting it, that in most cases will be more costly to the buyer in time than the value of the refund. They also usually charge a higher profit margin on every sale than the smaller distributor that is competing on price, and therefore has more margin to justify eating the cost to give the refund. I bet the price received from Hyperlinktech was significantly less than that the Tesscos or Hutton's would have charged? When price drops, terms gets tougher. A distributor must determine which business they want to be in, and they can't be in both successfully. If in the price market they need to have price policies. Descretion needs to be taken out of the set policies, otherwise its impossible to manage RMA processes. There are many reasons strict policies need to be inforced for Refunds 1. Price constantly falls based on time. And even a week or s odone the road the cost of the product may have dropped. 2. People find something cheaper after the fact. 3. Sales people may have already been paid commissions. 4. If special order product, the vendor ends up getting stuck with the full cost of the product sitting in inventory for a long time, while price drops by the time someone wants the product. Guaranteed to sell the product at a loss as well as tie up cash flow. 5. People often irreputably return other vendor's products. Company 1 has stock and can ship today. Company 2 has lower cost. Company 1 product gets installed. Company 2 product when arrives gets sent back to company 1 for refund. Buyer actually makes a profit on the deal, getting a higher dollar refunded than he paid for the gear from company 2. You'd be surprised how often this happened. Sometimes even involving invoice forging and swapping serial number stickers. 6. The easy way to keep EVERYONE happy, is instead to just offer credits or replacements. It keeps everyone honest. If the buyer is really going to be a repeat customer, its just a matter of time before he has another order that he can apply the credit to. This is standard distribution policies. There are some exceptions. If the buyer bought a product that the vendor normally keeps in stock and sells a lot of, and its a product that the buyer will likely never need again, and the buyer didn't cause big inconvenience demanding immediate shipment of product for a rush order. On these cases, vendors almost always will give the refund,
Re: [WISPA] Returns to Hyperlinktech.com is it possible?
I really don't know why some have had problems. I have a sales rep there that I always talk to. (Neil) I talk to him and him only to order or RMA or anything. I do not order off the web page, from them or anyone. I want a sales rep that I can call on the phone an b*tch at when I have a problem. Works for me. Good luck. John Scrivner wrote: I will pass along these final thoughts I have on the issues I had with Hyperlink. First of all I do not unduly burden my vendors and I pay for problems that I bring on myself. I also pay for support from vendors that I feel is beyond normal pre-sales support. The situation I had with them for the one and only purchase I ever made was for a shipment of 12 - 900 MHz yagis. These units were about 8 feet long and were designed to mount on the end to an eave or chimney, etc. The trouble is that they were enormous. I was not satisfied with them. I asked for a return / restocking fee whatever to send them back. That was denied. I asked for a credit towards another purchase. That was denied. Please note that all along we were not allowed to speak to a representative at all. This was their policy. Emails were rarely responded to without multiple attempts. We finally got someone to agree to a credit but when nailed down on the terms of the credit we were told that we would no longer be able to buy from Hyperlink now or in the future. We were banned from dong business with them. It was quite possibly one of the most bizarre experiences I have ever had with a seemingly well-known and recognized distributor. JohnnyO wrote: *snip* If someone gives refunds, thats a plus that shows they add value. But not giving refunds does not infer wrong doing. *snip* Tom - it is wrong doing when you ban someone for requesting a refund. Hell, I've never bought from Hyperlink and from seeing their "ban" policy with a few of the posts on here, we'll never do business with them in the future. I guess I am not the only one that takes this point of view either, so how much $$ did the "ban" on Scriv cost them actually ? :) JohnnyO -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom DeReggi Sent: Wednesday, May 31, 2006 11:34 AM To: WISPA General List Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? Blake, Its not that I disagree with you, that "it is good business to take care of your customers." Nor am I defending Hyperlinktech, as we don't have enough business experience with them, to have a valid opinion. but... This isn't retail HomeDepot that we are talking about, this is distribution. In my 10 years experience previously in the distribution business, I can tell you there are not many companies that give "refunds." We also found that the companies that couldn't understand why "refunds" was bad business for distributors, usually were the ones that didn't do enough volume to matter wether we lost them. I'm not saying that I personally do not believe in giving refunds. I also believe its best practice to take care of the customer, in most cases. But that does not change the fact that most dealers do NOT give refunds. Tessco, Talley. Hutton, Electrocomm. They may give refunds, but there significant hassle in getting it, that in most cases will be more costly to the buyer in time than the value of the refund. They also usually charge a higher profit margin on every sale than the smaller distributor that is competing on price, and therefore has more margin to justify eating the cost to give the refund. I bet the price received from Hyperlinktech was significantly less than that the Tesscos or Hutton's would have charged? When price drops, terms gets tougher. A distributor must determine which business they want to be in, and they can't be in both successfully. If in the price market they need to have price policies. Descretion needs to be taken out of the set policies, otherwise its impossible to manage RMA processes. There are many reasons strict policies need to be inforced for Refunds 1. Price constantly falls based on time. And even a week or s odone the road the cost of the product may have dropped. 2. People find something cheaper after the fact. 3. Sales people may have already been paid commissions. 4. If special order product, the vendor ends up getting stuck with the full cost of the product sitting in inventory for a long time, while price drops by the time someone wants the product. Guaranteed to sell the product at a loss as well as tie up cash flow. 5. People often irreputably return other vendor's products. Company 1 has stock and can ship today. Company 2 has lower cost. Company 1 product gets installed. Company 2 product when arrives gets sent back to company 1 for refund. Buyer actually makes a profit on the deal, getting a higher dollar r
Re: [WISPA] Returns to Hyperlinktech.com is it possible?
I will pass along these final thoughts I have on the issues I had with Hyperlink. First of all I do not unduly burden my vendors and I pay for problems that I bring on myself. I also pay for support from vendors that I feel is beyond normal pre-sales support. The situation I had with them for the one and only purchase I ever made was for a shipment of 12 - 900 MHz yagis. These units were about 8 feet long and were designed to mount on the end to an eave or chimney, etc. The trouble is that they were enormous. I was not satisfied with them. I asked for a return / restocking fee whatever to send them back. That was denied. I asked for a credit towards another purchase. That was denied. Please note that all along we were not allowed to speak to a representative at all. This was their policy. Emails were rarely responded to without multiple attempts. We finally got someone to agree to a credit but when nailed down on the terms of the credit we were told that we would no longer be able to buy from Hyperlink now or in the future. We were banned from dong business with them. It was quite possibly one of the most bizarre experiences I have ever had with a seemingly well-known and recognized distributor. JohnnyO wrote: *snip* If someone gives refunds, thats a plus that shows they add value. But not giving refunds does not infer wrong doing. *snip* Tom - it is wrong doing when you ban someone for requesting a refund. Hell, I've never bought from Hyperlink and from seeing their "ban" policy with a few of the posts on here, we'll never do business with them in the future. I guess I am not the only one that takes this point of view either, so how much $$ did the "ban" on Scriv cost them actually ? :) JohnnyO -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom DeReggi Sent: Wednesday, May 31, 2006 11:34 AM To: WISPA General List Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? Blake, Its not that I disagree with you, that "it is good business to take care of your customers." Nor am I defending Hyperlinktech, as we don't have enough business experience with them, to have a valid opinion. but... This isn't retail HomeDepot that we are talking about, this is distribution. In my 10 years experience previously in the distribution business, I can tell you there are not many companies that give "refunds." We also found that the companies that couldn't understand why "refunds" was bad business for distributors, usually were the ones that didn't do enough volume to matter wether we lost them. I'm not saying that I personally do not believe in giving refunds. I also believe its best practice to take care of the customer, in most cases. But that does not change the fact that most dealers do NOT give refunds. Tessco, Talley. Hutton, Electrocomm. They may give refunds, but there significant hassle in getting it, that in most cases will be more costly to the buyer in time than the value of the refund. They also usually charge a higher profit margin on every sale than the smaller distributor that is competing on price, and therefore has more margin to justify eating the cost to give the refund. I bet the price received from Hyperlinktech was significantly less than that the Tesscos or Hutton's would have charged? When price drops, terms gets tougher. A distributor must determine which business they want to be in, and they can't be in both successfully. If in the price market they need to have price policies. Descretion needs to be taken out of the set policies, otherwise its impossible to manage RMA processes. There are many reasons strict policies need to be inforced for Refunds 1. Price constantly falls based on time. And even a week or s odone the road the cost of the product may have dropped. 2. People find something cheaper after the fact. 3. Sales people may have already been paid commissions. 4. If special order product, the vendor ends up getting stuck with the full cost of the product sitting in inventory for a long time, while price drops by the time someone wants the product. Guaranteed to sell the product at a loss as well as tie up cash flow. 5. People often irreputably return other vendor's products. Company 1 has stock and can ship today. Company 2 has lower cost. Company 1 product gets installed. Company 2 product when arrives gets sent back to company 1 for refund. Buyer actually makes a profit on the deal, getting a higher dollar refunded than he paid for the gear from company 2. You'd be surprised how often this happened. Sometimes even involving invoice forging and swapping serial number stickers. 6. The easy way to keep EVERYONE happy, is instead to just offer credits or replacements. It keeps everyone honest. If the buyer is really going to be a repeat cu
Re: [WISPA] Returns to Hyperlinktech.com is it possible?
I pretty much just buy their 5, 10 and 25W 802.11b amplifiers ;) I guess the what and the why plays a role in whether or not a 'refund' is expected. I generally am happy with a credit because I plan to do more business with a vendor/distributor. Now, I got burned by a south florida cctv dealer and had to get Amex involved. All over the fact that the dvr card they sent was missing the breakout pigtail that made the thing usable and they could/would not get the part sent to me. That part was probably a $15 part and it cost them WAY more than that - amex charged back the full order amount including almost $100 in ups red costs - at least that was the s/h cost they had passed on to me. Not that geography has ANYTHING to do with anything... I haven't purchased much from Hyperlinktech but the small orders I've placed were fulfilled and shipped to my satisfaction and i haven't had cause to try their return/rma/credit policy. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] Returns to Hyperlinktech.com is it possible?
*snip* If someone gives refunds, thats a plus that shows they add value. But not giving refunds does not infer wrong doing. *snip* Tom - it is wrong doing when you ban someone for requesting a refund. Hell, I've never bought from Hyperlink and from seeing their "ban" policy with a few of the posts on here, we'll never do business with them in the future. I guess I am not the only one that takes this point of view either, so how much $$ did the "ban" on Scriv cost them actually ? :) JohnnyO -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom DeReggi Sent: Wednesday, May 31, 2006 11:34 AM To: WISPA General List Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? Blake, Its not that I disagree with you, that "it is good business to take care of your customers." Nor am I defending Hyperlinktech, as we don't have enough business experience with them, to have a valid opinion. but... This isn't retail HomeDepot that we are talking about, this is distribution. In my 10 years experience previously in the distribution business, I can tell you there are not many companies that give "refunds." We also found that the companies that couldn't understand why "refunds" was bad business for distributors, usually were the ones that didn't do enough volume to matter wether we lost them. I'm not saying that I personally do not believe in giving refunds. I also believe its best practice to take care of the customer, in most cases. But that does not change the fact that most dealers do NOT give refunds. >Tessco, Talley. Hutton, Electrocomm. They may give refunds, but there significant hassle in getting it, that in most cases will be more costly to the buyer in time than the value of the refund. They also usually charge a higher profit margin on every sale than the smaller distributor that is competing on price, and therefore has more margin to justify eating the cost to give the refund. I bet the price received from Hyperlinktech was significantly less than that the Tesscos or Hutton's would have charged? When price drops, terms gets tougher. A distributor must determine which business they want to be in, and they can't be in both successfully. If in the price market they need to have price policies. Descretion needs to be taken out of the set policies, otherwise its impossible to manage RMA processes. There are many reasons strict policies need to be inforced for Refunds 1. Price constantly falls based on time. And even a week or s odone the road the cost of the product may have dropped. 2. People find something cheaper after the fact. 3. Sales people may have already been paid commissions. 4. If special order product, the vendor ends up getting stuck with the full cost of the product sitting in inventory for a long time, while price drops by the time someone wants the product. Guaranteed to sell the product at a loss as well as tie up cash flow. 5. People often irreputably return other vendor's products. Company 1 has stock and can ship today. Company 2 has lower cost. Company 1 product gets installed. Company 2 product when arrives gets sent back to company 1 for refund. Buyer actually makes a profit on the deal, getting a higher dollar refunded than he paid for the gear from company 2. You'd be surprised how often this happened. Sometimes even involving invoice forging and swapping serial number stickers. 6. The easy way to keep EVERYONE happy, is instead to just offer credits or replacements. It keeps everyone honest. If the buyer is really going to be a repeat customer, its just a matter of time before he has another order that he can apply the credit to. This is standard distribution policies. There are some exceptions. If the buyer bought a product that the vendor normally keeps in stock and sells a lot of, and its a product that the buyer will likely never need again, and the buyer didn't cause big inconvenience demanding immediate shipment of product for a rush order. On these cases, vendors almost always will give the refund, even if against standard policies. But there is no way you can say standard distribution policy is to give refunds. Just about every term sheet from anybody specifically says "NO REFUNDS, ALL SALES ARE FINAL". Thats jsut the reality. Unless specifically discussed otherwise in advance of shipment. If someone gives refunds, thats a plus that shows they add value. But not giving refunds does not infer wrong doing. Just my opinion. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "Blake Bowers" <[EMAIL PROTECTED]> To: "WISPA General List" Sent: Wednesday, May 31, 2006 9:47 AM Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? >A vendor that will n
Re: [WISPA] Returns to Hyperlinktech.com is it possible?
Blake, Its not that I disagree with you, that "it is good business to take care of your customers." Nor am I defending Hyperlinktech, as we don't have enough business experience with them, to have a valid opinion. but... This isn't retail HomeDepot that we are talking about, this is distribution. In my 10 years experience previously in the distribution business, I can tell you there are not many companies that give "refunds." We also found that the companies that couldn't understand why "refunds" was bad business for distributors, usually were the ones that didn't do enough volume to matter wether we lost them. I'm not saying that I personally do not believe in giving refunds. I also believe its best practice to take care of the customer, in most cases. But that does not change the fact that most dealers do NOT give refunds. Tessco, Talley. Hutton, Electrocomm. They may give refunds, but there significant hassle in getting it, that in most cases will be more costly to the buyer in time than the value of the refund. They also usually charge a higher profit margin on every sale than the smaller distributor that is competing on price, and therefore has more margin to justify eating the cost to give the refund. I bet the price received from Hyperlinktech was significantly less than that the Tesscos or Hutton's would have charged? When price drops, terms gets tougher. A distributor must determine which business they want to be in, and they can't be in both successfully. If in the price market they need to have price policies. Descretion needs to be taken out of the set policies, otherwise its impossible to manage RMA processes. There are many reasons strict policies need to be inforced for Refunds 1. Price constantly falls based on time. And even a week or s odone the road the cost of the product may have dropped. 2. People find something cheaper after the fact. 3. Sales people may have already been paid commissions. 4. If special order product, the vendor ends up getting stuck with the full cost of the product sitting in inventory for a long time, while price drops by the time someone wants the product. Guaranteed to sell the product at a loss as well as tie up cash flow. 5. People often irreputably return other vendor's products. Company 1 has stock and can ship today. Company 2 has lower cost. Company 1 product gets installed. Company 2 product when arrives gets sent back to company 1 for refund. Buyer actually makes a profit on the deal, getting a higher dollar refunded than he paid for the gear from company 2. You'd be surprised how often this happened. Sometimes even involving invoice forging and swapping serial number stickers. 6. The easy way to keep EVERYONE happy, is instead to just offer credits or replacements. It keeps everyone honest. If the buyer is really going to be a repeat customer, its just a matter of time before he has another order that he can apply the credit to. This is standard distribution policies. There are some exceptions. If the buyer bought a product that the vendor normally keeps in stock and sells a lot of, and its a product that the buyer will likely never need again, and the buyer didn't cause big inconvenience demanding immediate shipment of product for a rush order. On these cases, vendors almost always will give the refund, even if against standard policies. But there is no way you can say standard distribution policy is to give refunds. Just about every term sheet from anybody specifically says "NO REFUNDS, ALL SALES ARE FINAL". Thats jsut the reality. Unless specifically discussed otherwise in advance of shipment. If someone gives refunds, thats a plus that shows they add value. But not giving refunds does not infer wrong doing. Just my opinion. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "Blake Bowers" <[EMAIL PROTECTED]> To: "WISPA General List" Sent: Wednesday, May 31, 2006 9:47 AM Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? A vendor that will not give a refund or credit? Pretty poor business practice. Many will tell you that there is a restocking fee if the proper product was shipped, and delivered in good condition, but truth be known will waive that fee. They add the fee so they can have a way to deal with purchasers who turn out to be frequent refunders. Most businesses consider it a good business practice to take care of their customers - not make life more difficult for those customers. It may cost you a little - at one point, but the returns on your investment by taking care of your customer are tremendous. If I buy a widget from a company, and decide it is not what I wanted, I would expect that company to make some sort of refund, and I would be willing to pay a sm
RE: [WISPA] Returns to Hyperlinktech.com is it possible?
I won't do business with a company that will not do refunds or credits. If they can't take care of you when things go sour, why should you take care of them by sending your $$ their way ? JohnnyO -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom DeReggi Sent: Wednesday, May 31, 2006 8:00 AM To: WISPA General List Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? A refund or a credit? I'm not aware of many vendors that agree to give refunds. A sale is a sale. Just because the cost to get it shipped is near the profit margin, and probably more costly to process the return than the profit on the sale in most cases as well. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "Rudolph Worrell" <[EMAIL PROTECTED]> To: "WISPA General List" Sent: Wednesday, May 31, 2006 2:16 AM Subject: [WISPA] Returns to Hyperlinktech.com is it possible? > John, > > I was looking for a response like yours. I requested a refund lately > and > was > denied even though we called immediately after item was delivered. > > Has anyone ever returned and item to Hyperlinktech.com > > > Quoting John Scrivner <[EMAIL PROTECTED]>: > >> We were banned from doing business with them because we requested a >> return once. Not kidding. Scriv >> >> >> Rudolph Worrell wrote: >> >> >Can someone give me their honest opinion about doing business with >> >www.hyperlinktech.com. They seem to have a great deal of antennas >> >and cable >> >> >but I am not sure they are WISP friendly as odd as that seems. >> > >> >- >> >This mail sent through IMP: http://horde.org/imp/ >> > >> > >> > >> -- >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > - > This mail sent through IMP: http://horde.org/imp/ > > -- > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Returns to Hyperlinktech.com is it possible?
A vendor that will not give a refund or credit? Pretty poor business practice. Many will tell you that there is a restocking fee if the proper product was shipped, and delivered in good condition, but truth be known will waive that fee. They add the fee so they can have a way to deal with purchasers who turn out to be frequent refunders. Most businesses consider it a good business practice to take care of their customers - not make life more difficult for those customers. It may cost you a little - at one point, but the returns on your investment by taking care of your customer are tremendous. If I buy a widget from a company, and decide it is not what I wanted, I would expect that company to make some sort of refund, and I would be willing to pay a small restocking fee if it was strictly my fault for ordering something that did not fit my needs, and it was done with no suggestions about applicablity from their staff. The company that would not provide a refund would never see my business again. I know for a fact that Tessco, Hutton, Talley, and Electro-comm does refunds. A refund or a credit? I'm not aware of many vendors that agree to give refunds. A sale is a sale. Just because the cost to get it shipped is near the profit margin, and probably more costly to process the return than the profit on the sale in most cases as well. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] Returns to Hyperlinktech.com is it possible?
No, Shriv is correct. You get banned if you have a problem with the equipment and get stuck in a RMA / credit loophole which you can't get in touch with anyone to help you. My experience after 10 years of doing business with them was shocking. DSJ -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom DeReggi Sent: Wednesday, May 31, 2006 9:00 AM To: WISPA General List Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible? A refund or a credit? I'm not aware of many vendors that agree to give refunds. A sale is a sale. Just because the cost to get it shipped is near the profit margin, and probably more costly to process the return than the profit on the sale in most cases as well. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "Rudolph Worrell" <[EMAIL PROTECTED]> To: "WISPA General List" Sent: Wednesday, May 31, 2006 2:16 AM Subject: [WISPA] Returns to Hyperlinktech.com is it possible? > John, > > I was looking for a response like yours. I requested a refund lately and > was > denied even though we called immediately after item was delivered. > > Has anyone ever returned and item to Hyperlinktech.com > > > Quoting John Scrivner <[EMAIL PROTECTED]>: > >> We were banned from doing business with them because we requested a >> return once. Not kidding. >> Scriv >> >> >> Rudolph Worrell wrote: >> >> >Can someone give me their honest opinion about doing business with >> >www.hyperlinktech.com. They seem to have a great deal of antennas and >> >cable >> >> >but I am not sure they are WISP friendly as odd as that seems. >> > >> >- >> >This mail sent through IMP: http://horde.org/imp/ >> > >> > >> > >> -- >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > - > This mail sent through IMP: http://horde.org/imp/ > > -- > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Returns to Hyperlinktech.com is it possible?
A refund or a credit? I'm not aware of many vendors that agree to give refunds. A sale is a sale. Just because the cost to get it shipped is near the profit margin, and probably more costly to process the return than the profit on the sale in most cases as well. Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: "Rudolph Worrell" <[EMAIL PROTECTED]> To: "WISPA General List" Sent: Wednesday, May 31, 2006 2:16 AM Subject: [WISPA] Returns to Hyperlinktech.com is it possible? John, I was looking for a response like yours. I requested a refund lately and was denied even though we called immediately after item was delivered. Has anyone ever returned and item to Hyperlinktech.com Quoting John Scrivner <[EMAIL PROTECTED]>: We were banned from doing business with them because we requested a return once. Not kidding. Scriv Rudolph Worrell wrote: >Can someone give me their honest opinion about doing business with >www.hyperlinktech.com. They seem to have a great deal of antennas and >cable >but I am not sure they are WISP friendly as odd as that seems. > >- >This mail sent through IMP: http://horde.org/imp/ > > > -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ - This mail sent through IMP: http://horde.org/imp/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
