I'm not sure I understand your complaint. You had some trouble after uninstalling. You contacted ZoneLabs about fixing the problem. They told you how to do it, but you didn't do what they said.

Am I missing something?

Burgess

At 06:52 PM 12/11/02, you wrote:
I followed the uninstall instructions to the letter. After uninstall I had
problems getting online. There was something still in the system that
somehow didn't get erased. The problems occurred several months ago and I
don't recall all the stuff I had to go through. I did get instructions from
ZA as to how to remove several components that weren't removed via the
uninstall function, some of which required going into the config.sys and
autoexec.bat. I chose not to muck about with those. Shortly thereafter, the
HD took a dump so the problems disappeared with the new HD.

TFlan

----- Original Message -----
From: "Dave Tutelman" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, December 10, 2002 4:50 PM
Subject: Re: ShopTalk: Outlook Express problem plus Messenger ads


> At 04:40 PM 12/10/02 -0800, TFlan wrote:
> >ZA is o.k. as long as its on your machine, although it does slow things
down
> >a bit. And, wnat troubles with your computer? Try removing ZA. Removing
the
> >free version of  ZA will give you all the troubles you can take and then
> >some. I rec'd info from them as to how to get it off my system. It
entails
> >going into the heart of the OS, something I'm not about to try. I tried
all
> >the steps they recommended up to getting into the BIOS. Nothing worked.
>
> Tom,
> ZoneAlarm has an uninstaller. Did you run it, or just try to wipe out the
> directory it was in? If you ran it, what was the difficulty you
encountered?
>
> DaveT
>
>



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