Hi Paul, Unfortunately the changes didnt help. Polycom 330s on ROM 4.12 SIP 3.1.1 still freezes frequently. From 12 noon to 4pm, phones freeze at least 5 times!
I am desperate to find a solution. Anything You can advise? Looking forward. All the best! Paul Mossman wrote: > Hi Cuneyt, > > Excellent, hopefully that resolves the freeze problem. > > The Server Type option is only configurable on the phoneside. All > Network Configuration is intentionally omitted from the Polycom profile > in sipXecs. (The phone's Network Configuration must be correct before > the profile can be retrieved, so there is no point in changing the > Network Configuration from the profile.) > > FTP is the default Server Type on all Polycoms I've ever taken out of > the box, or reset to factory defaults. But, I've only been working with > Polycoms for the last year or so... > > I recommend that you manually ensure Server Type on all your Polycoms is > set to FTP. Here's the shortcut sequence: Menu - 3 - 2 - <Password: > 456> - "Enter" softkey - 1 - 1, then scroll down and enter Server Menu, > etc. > > I will report this freezing problem and our Server Type findings to > Polycom. > > Hope that helps! > > > -Paul > [email protected] > > > > > >> -----Original Message----- >> From: Cuneyt M [mailto:[email protected]] >> Sent: February 26, 2009 8:07 AM >> To: Mossman, Paul (CAR:9D30) >> Cc: Gerald Drouillard; [email protected] >> Subject: Re: [sipx-users] Polycom 330 on ROM 4.1.2 and SIP 3.1.1 >> >> Hi Paul, >> >> You are right! , the Server Menu was set to TrivialFTP. >> >> However, I didnt change anything either on phoneside or SipX >> while deploying the phones. >> >> I have just changed my phone to FTP and will be testing >> tomorrow to see if the freeze will go away. >> >> Is there a section under SipX which i can set this as >> "default" for all Polycom 330 phones (we have %99 330s and two 430s) ? >> >> I couldnt locate while browsing the settings. If there is >> that would be a life saver!!! >> >> Looking forward to hear from You. >> >> All the best! >> >> Paul Mossman wrote: >> >>> Hi Cuneyt, >>> >>> Did you happen to change the Server Type (under Server Menu) to >>> TrivialFTP? If so then change it back to FTP. >>> >>> I just saw the freeze problem on a 670, and switching back to FTP >>> fixed it. >>> >>> I also saw this problem on a 330, and again switching back to FTP >>> fixed >>> it: >>> >>> >>> >> http://knowledgebase.polycom.com/kb/dynamickc.do?externalId=11231&slic >> >>> eI >>> d=SAL_PUBLIC_1_2&command=show&forward=nonthreadedKC&kcId=11231 >>> >>> Polycom and sipXecs supports both TFTP and FTP, but I think >>> >> you will >> >>> find that FTP works much better. >>> >>> I hope that helps. >>> >>> -Paul >>> [email protected] >>> >>> >>> >>> >>> >>> >>>> -----Original Message----- >>>> From: [email protected] >>>> [mailto:[email protected]] On Behalf >>>> >> Of Cuneyt M >> >>>> Sent: February 25, 2009 11:38 PM >>>> To: Gerald Drouillard; [email protected] >>>> Subject: Re: [sipx-users] Polycom 330 on ROM 4.1.2 and SIP 3.1.1 >>>> >>>> Hi Gerald, >>>> >>>> I looked at the configurations but not sure what could cause the >>>> freezing. >>>> >>>> Is there a reference configuration anywhere that I can use for >>>> working-reference for Polycom 330s SIP 3.1.1 for sipX 3.10.3? >>>> >>>> For clarification, I have grouped the phones by >>>> >> department-names and >> >>>> I edit edit each department-group to the same settings and >>>> >> published >> >>>> after done. >>>> >>>> Could it be related with a corrupted reference .xml file under >>>> polycom/mac.id../ on sipx installation? >>>> I am suspecting whether the yum update from sipx 3.8 (was >>>> >> using ROM 4 >> >>>> and SIP 2.2.2 back then) to 3.10.3 (followed by >>>> >>>> Would appreciate if someone can direct me to a reference XML file >>>> that i can counter check >>>> >>>> thanks in advance to all. >>>> >>>> Gerald Drouillard wrote: >>>> >>>> >>>>> On 2/25/2009 12:57 AM, Cuneyt M wrote: >>>>> >>>>> >>>>>> Hi All, >>>>>> >>>>>> We have recently upgraded our Polycom 330s to latest ROM >>>>>> >> 4.1.2 and >> >>>>>> SIP app. 3.1.1 >>>>>> >>>>>> these updates carried after we updated sipx from 3.8 to >>>>>> >> 3.10.3 via >> >>>>>> yum update. >>>>>> >>>>>> However, the issue we are having is the Polycom 330 phones >>>>>> >>>>>> >>>> freeze at >>>> >>>> >>>>>> random times, there is no pattern that causes the freeze. >>>>>> >>>>>> I do recall from the list members indicating ROM 4.1.2 and >>>>>> >>>>>> >>>> SIP 3.1.1 >>>> >>>> >>>>>> is stable for Polycom 330. >>>>>> >>>>>> But its definitely not here, they keep freezing every >>>>>> >> now and then. >> >>>>>> Is there any specific configuration that I need to do on >>>>>> >>>>>> >>>> SipX side? >>>> >>>> >>>>>> Or what can you suggest to overcome this intermittent freezing? >>>>>> >>>>>> >>>>> We are not having that problem. Maybe look at the config for the >>>>> phone via the phone's web administration page and see if >>>>> >>>>> >>>> the settings >>>> >>>> >>>>> are what they should be. >>>>> >>>>> >>>>> >>>> _______________________________________________ >>>> sipx-users mailing list >>>> [email protected] >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users >>>> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >>>> >>>> >>>> >> _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
