Hi Cuneyt, Sorry, Nothing more I can think of.
Polycom would be your best avenue of support. They will probably want the phone configuration files, and may claim that they are outdated. Be assured that the Polycom configuration files generated by 3.10.3 sipXecs is 100% compatible with Polycom 3.1.1. I hope that helps. -Paul [email protected] > -----Original Message----- > From: Cuneyt M [mailto:[email protected]] > Sent: February 27, 2009 4:00 AM > To: Mossman, Paul (CAR:9D30) > Cc: Gerald Drouillard; [email protected] > Subject: Re: [sipx-users] Polycom 330 on ROM 4.1.2 and SIP 3.1.1 > > Hi Paul, > > Unfortunately the changes didnt help. Polycom 330s on ROM > 4.12 SIP 3.1.1 still freezes frequently. From 12 noon to 4pm, > phones freeze at least 5 times! > > I am desperate to find a solution. > > Anything You can advise? > > Looking forward. > > All the best! > > Paul Mossman wrote: > > Hi Cuneyt, > > > > Excellent, hopefully that resolves the freeze problem. > > > > The Server Type option is only configurable on the phoneside. All > > Network Configuration is intentionally omitted from the Polycom > > profile in sipXecs. (The phone's Network Configuration must be > > correct before the profile can be retrieved, so there is no > point in > > changing the Network Configuration from the profile.) > > > > FTP is the default Server Type on all Polycoms I've ever > taken out of > > the box, or reset to factory defaults. But, I've only been working > > with Polycoms for the last year or so... > > > > I recommend that you manually ensure Server Type on all > your Polycoms > > is set to FTP. Here's the shortcut sequence: Menu - 3 - 2 > - <Password: > > 456> - "Enter" softkey - 1 - 1, then scroll down and enter Server > > 456> Menu, > > etc. > > > > I will report this freezing problem and our Server Type findings to > > Polycom. > > > > Hope that helps! > > > > > > -Paul > > [email protected] > > > > > > > > > > > >> -----Original Message----- > >> From: Cuneyt M [mailto:[email protected]] > >> Sent: February 26, 2009 8:07 AM > >> To: Mossman, Paul (CAR:9D30) > >> Cc: Gerald Drouillard; [email protected] > >> Subject: Re: [sipx-users] Polycom 330 on ROM 4.1.2 and SIP 3.1.1 > >> > >> Hi Paul, > >> > >> You are right! , the Server Menu was set to TrivialFTP. > >> > >> However, I didnt change anything either on phoneside or SipX while > >> deploying the phones. > >> > >> I have just changed my phone to FTP and will be testing > tomorrow to > >> see if the freeze will go away. > >> > >> Is there a section under SipX which i can set this as > "default" for > >> all Polycom 330 phones (we have %99 330s and two 430s) ? > >> > >> I couldnt locate while browsing the settings. If there is > that would > >> be a life saver!!! > >> > >> Looking forward to hear from You. > >> > >> All the best! > >> > >> Paul Mossman wrote: > >> > >>> Hi Cuneyt, > >>> > >>> Did you happen to change the Server Type (under Server Menu) to > >>> TrivialFTP? If so then change it back to FTP. > >>> > >>> I just saw the freeze problem on a 670, and switching back to FTP > >>> fixed it. > >>> > >>> I also saw this problem on a 330, and again switching back to FTP > >>> fixed > >>> it: > >>> > >>> > >>> > >> > http://knowledgebase.polycom.com/kb/dynamickc.do?externalId=11231&sli > >> c > >> > >>> eI > >>> d=SAL_PUBLIC_1_2&command=show&forward=nonthreadedKC&kcId=11231 > >>> > >>> Polycom and sipXecs supports both TFTP and FTP, but I think > >>> > >> you will > >> > >>> find that FTP works much better. > >>> > >>> I hope that helps. > >>> > >>> -Paul > >>> [email protected] > >>> > >>> > >>> > >>> > >>> > >>> > >>>> -----Original Message----- > >>>> From: [email protected] > >>>> [mailto:[email protected]] On Behalf > >>>> > >> Of Cuneyt M > >> > >>>> Sent: February 25, 2009 11:38 PM > >>>> To: Gerald Drouillard; [email protected] > >>>> Subject: Re: [sipx-users] Polycom 330 on ROM 4.1.2 and SIP 3.1.1 > >>>> > >>>> Hi Gerald, > >>>> > >>>> I looked at the configurations but not sure what could cause the > >>>> freezing. > >>>> > >>>> Is there a reference configuration anywhere that I can use for > >>>> working-reference for Polycom 330s SIP 3.1.1 for sipX 3.10.3? > >>>> > >>>> For clarification, I have grouped the phones by > >>>> > >> department-names and > >> > >>>> I edit edit each department-group to the same settings and > >>>> > >> published > >> > >>>> after done. > >>>> > >>>> Could it be related with a corrupted reference .xml file under > >>>> polycom/mac.id../ on sipx installation? > >>>> I am suspecting whether the yum update from sipx 3.8 (was > >>>> > >> using ROM 4 > >> > >>>> and SIP 2.2.2 back then) to 3.10.3 (followed by > >>>> > >>>> Would appreciate if someone can direct me to a reference > XML file > >>>> that i can counter check > >>>> > >>>> thanks in advance to all. > >>>> > >>>> Gerald Drouillard wrote: > >>>> > >>>> > >>>>> On 2/25/2009 12:57 AM, Cuneyt M wrote: > >>>>> > >>>>> > >>>>>> Hi All, > >>>>>> > >>>>>> We have recently upgraded our Polycom 330s to latest ROM > >>>>>> > >> 4.1.2 and > >> > >>>>>> SIP app. 3.1.1 > >>>>>> > >>>>>> these updates carried after we updated sipx from 3.8 to > >>>>>> > >> 3.10.3 via > >> > >>>>>> yum update. > >>>>>> > >>>>>> However, the issue we are having is the Polycom 330 phones > >>>>>> > >>>>>> > >>>> freeze at > >>>> > >>>> > >>>>>> random times, there is no pattern that causes the freeze. > >>>>>> > >>>>>> I do recall from the list members indicating ROM 4.1.2 and > >>>>>> > >>>>>> > >>>> SIP 3.1.1 > >>>> > >>>> > >>>>>> is stable for Polycom 330. > >>>>>> > >>>>>> But its definitely not here, they keep freezing every > >>>>>> > >> now and then. > >> > >>>>>> Is there any specific configuration that I need to do on > >>>>>> > >>>>>> > >>>> SipX side? > >>>> > >>>> > >>>>>> Or what can you suggest to overcome this intermittent freezing? > >>>>>> > >>>>>> > >>>>> We are not having that problem. Maybe look at the > config for the > >>>>> phone via the phone's web administration page and see if > >>>>> > >>>>> > >>>> the settings > >>>> > >>>> > >>>>> are what they should be. > >>>>> > >>>>> > >>>>> > >>>> _______________________________________________ > >>>> sipx-users mailing list > >>>> [email protected] > >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users > >>>> Unsubscribe: > http://list.sipfoundry.org/mailman/listinfo/sipx-users > >>>> > >>>> > >>>> > >> > > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
