The wiki has it all. You only need sipxconfig for this. Don't drop stuff anywhere! You might want to remove anything you put in the tftp directory manually. This is not the way to do that! Please clean up after your pet.
Devices>Device Files>(right corner) Add Files, choose Polycom Soundpoint. Upload whatever bootrom and firmware you want and save (sipxconfig name cant have spaces, decimals, etc.) If you have any soundpoint files there, deactivate it, then activate the one you just created. Then restart the phone and it will pick it up if you properly removed what you did before activating it, bad boy. On Wed, Nov 11, 2009 at 11:11 AM, Burden, Mike <[email protected]> wrote: > OK, upgrading the firmware was easy... just drop it in the TFTP > directory, and when the phone boots it finds it, loads it, and you’re good > to go. > > > > Downgrading the firware doesn’t appear to be so easy. I removed all the > files that belong to the 3.2.1 firmware from the TFTP directory, put the > files for the 3.1.3c firmware there, rebooted the phone, and the phone > completely ignored it (not too surprisingly, since it’s an older version.) > > > > Google is not helping me out much on this one.... > > > > How do you get the phone to load the older firmware? > > > > > > > > Mike Burden > > Lynk Systems, Inc > > e-mail: [email protected] > > Phone: 616-532-4985 > > > > > > > > *From:* Tony Graziano [mailto:[email protected]] > *Sent:* Tuesday, November 10, 2009 11:45 AM > > *To:* Burden, Mike > *Cc:* [email protected] > *Subject:* Re: [sipx-users] Hold/Resume with Polycom IP550 (was: RE: > sipXbridge returning 404) > > > > Ok. Here's a tip. Grab this document: > > > > > http://www.myitdepartment.net/support/Three_things_I_really_like_about_sipXecs_4.pdf > > > > Scroll down to the area where it gives you the commands for patching > sipXbridge. > > > > 1. patch sipXbridge > > 2. Change your Polycom firmware to 3.1.3RevC. 3.2.1 has issues and polycom > is writing changes. DONT USE 3.2.1! > > > > Try again. If it does not work then at least then we can go to isolating > the config settings in the ITSP account. > > > > > > On Tue, Nov 10, 2009 at 11:31 AM, Burden, Mike <[email protected]> wrote: > > From what you said, it sounds like I might have a firmware rev that is too > new (3.2.1). > > > > Here are the answers to all your questions anyway... > > > > > > > > 1. What version of patch sipxbridge is patched to. The latest is > "patch20.zip". It might be a good idea to install that and restart > siptrunking and sipxconfig. > > > > More info than you asked for: > > > > [r...@lsvm-sip1 ~]# rpm -qa | grep -i sip > > sipxcommserverlib-doc-4.0.2-016420 > > sipx-jasperreports-deps-1.0.0-2 > > sipxecs-doc-4.0.2-016420 > > sipxportlib-4.0.2-016420 > > sipxmediaadapterlib-4.0.2-016420 > > sipxcalllib-4.0.2-016420 > > sipx-freeswitch-codec-passthru-amr-1.0.3-1 > > sipx-freeswitch-codec-passthru-g723_1-1.0.3-1 > > sipxconfig-tftp-4.0.2-016420 > > sipxconfig-ftp-4.0.2-016420 > > sipxtools-4.0.2-016420 > > sipxproxy-4.0.2-016420 > > sipxconfig-mrtg-4.0.2-016420 > > sipxvxml-4.0.2-016420 > > sipxpublisher-4.0.2-016420 > > sipxregistry-4.0.2-016420 > > sipxfreeswitch-4.0.2-016420 > > sipxivr-4.0.2-016420 > > sipxconfig-report-4.0.2-016420 > > sipxtacklib-4.0.2-016420 > > sipxmedialib-4.0.2-016420 > > sipxcommons-4.0.2-016420 > > sipx-freeswitch-1.0.3-1 > > sipx-freeswitch-codec-passthru-g729-1.0.3-1 > > sipxecs-release-4.0.2-009184016420 > > sipxcommserverlib-4.0.2-016420 > > sipxpbx-4.0.2-016420 > > sipxconfig-4.0.2-016420 > > sipxconfig-snmp-4.0.2-016420 > > sipxproxy-cdr-4.0.2-016420 > > sipxacd-4.0.2-016420 > > sipxsupervisor-4.0.2-016420 > > sipxbridge-4.0.2-016420 > > sipxconfig-agent-4.0.2-016420 > > sipxpage-4.0.2-016420 > > sipxecs-4.0.2-016420 > > > > > > 2. Your phone should be at Bootrom 4.2 and Firmware 3.1.3RevC (not > 3.2.anything else right now). > > > > Bootrom: 4.2.0 > > Firmware: 3.2.1 > > > > > > 3. If you have problems with HOLD/RESUME you need to confirm that the > outside caller is getting MOH or not. I always start with an ITSp by > removing MOH from the phone (removing the [email protected] from the SIP > parameters and sending the profile to the phone) and leaving it on in > sipXbridge (MOH is checked). If I have problems after doing this, I look at > the ITSP account, because if the domain part is wrong the re-invite to > resume the call will fail. If it is working, then I enable it on the phone > (send the profile again) and try to see if it works. > > > > Not sure how to go about “removing the [email protected] from the SIP > parameters). Are you talking about editing the configuration files from > the command line? I don’t see anywhere to do what you’re talking about > from the Web Admin page. > > > > I did try deleting default.wav under Features à Music on Hold and > re-sending profiles to the phones, but that didn’t change anything. > > > > > > > > Who is your ITSp and is there a template for them? If not, can you share > the basic settings? > > > > Name > > ConnectMichSIPTrunk > > Address > > iax1.lodden.com > > Location > > --all-- > > Shared > > (checked) > > Route > > sipXbridge-1 > > ITSP Server Domain Name > > iax1.lodden.com > > User Name > > (redacted) > > Password > > (redacted) > > ITSP Server Address > > iax1.lodden.com > > Use public address for call setup > > (checked) > > Strip private headers > > (unchecked) > > Use default asserted identity > > (unchecked) > > Register on initialization > > (checked) > > ITSP Registrar address > > (blank) > > Registration Inteval > > 600 > > Method to use for SIP keepalive > > Empty SIP message > > Method to use for RTP keepalive > > None > > > > > > > > The problem seems to be that when the phone issues a re-INVITE: > > > > Time: 2009-11-10T14:43:17.874000Z > > Frame: 13 /tmp/trace.mtX28792/_.sipxbridge.trace.xml:45 > > Source: 192.168.9.250:5060 > > Dest: lsvm-sip1.lynk.com-sipXbridge > > > > *INVITE sip:[email protected]:5090;x-sipX-nonat;transport=udp > SIP/2.0* > > Via: SIP/2.0/UDP 192.168.9.250;branch=z9hG4bK37802d9C25D3838 > > From: "Mike Burden" <sip:[email protected] <sip%[email protected]> > >;tag=59A918DB-A3BC9DBA > > To: "(redacted)" <sip:(redacted)@voipmich.com>;tag=6708330379926174655 > > CSeq: 1 INVITE > > Call-ID: [email protected] > > Contact: <sip:[email protected] <sip%[email protected]> > ;transport=udp>;+sip.rendering="no" > > Allow: > INVITE,ACK,BYE,CANCEL,OPTIONS,INFO,MESSAGE,SUBSCRIBE,NOTIFY,PRACK,UPDATE,REFER > > User-Agent: PolycomSoundPointIP-SPIP_550-UA/3.2.1.0054 > > Accept-Language: en > > Supported: 100rel,replaces > > Allow-Events: talk,hold,conference > > Max-Forwards: 70 > > Content-Length: 0 > > > > > > The sipXbridge is rejecting it: > > > > Time: 2009-11-10T14:43:17.881000Z > > Frame: 14 /tmp/trace.mtX28792/_.sipxbridge.trace.xml:46 > > Source: lsvm-sip1.lynk.com-sipXbridge > > Dest: 192.168.9.250:5060 > > > > *SIP/2.0 403 Request not issued from SIPX proxy server* > > Via: SIP/2.0/UDP 192.168.9.250;branch=z9hG4bK37802d9C25D3838 > > From: "Mike Burden" <sip:[email protected] <sip%[email protected]> > >;tag=59A918DB-A3BC9DBA > > To: "(redacted)" <sip:(redacted)@voipmich.com>;tag=6708330379926174655 > > CSeq: 1 INVITE > > Call-ID: [email protected] > > Server: sipXecs/4.0.2 sipXecs/sipxbridge (Linux) > > Contact: <sip:[email protected]:5090> > > Supported: replaces,100rel > > Content-Length: 0 > > > > > > > > > > > > > > > > > > *From:* Tony Graziano [mailto:[email protected]] > > *Sent:* Tuesday, November 10, 2009 9:53 AM > *To:* Burden, Mike > > *Subject:* Re: [sipx-users] Hold/Resume with Polycom IP550 (was: RE: > sipXbridge returning 404) > > > > "Hold on there pardner..." > > > > Ok, when a call is placed on hold it is important to understand there are > several different call hold formats out there. I think it's reasonable to > assume if your ITSP supports one (should), it would be to place the call on > hold as is, using an ip of 0.0.0.0. > > > > sipXbridge negotiates calls hold from the ITSP as 0.0.0.0 and "intercedes" > on your phones behalf. The problem you are having might be: > > > > 1. What version of patch sipxbridge is patched to. The latest is > "patch20.zip". It might be a good idea to install that and restart > siptrunking and sipxconfig. > > 2. Your phone should be at Bootrom 4.2 and Firmware 3.1.3RevC (not > 3.2.anything else right now). > > 3. If you have problems with HOLD/RESUME you need to confirm that the > outside caller is getting MOH or not. I always start with an ITSp by > removing MOH from the phone (removing the [email protected] from the SIP > parameters and sending the profile to the phone) and leaving it on in > sipXbridge (MOH is checked). If I have problems after doing this, I look at > the ITSP account, because if the domain part is wrong the re-invite to > resume the call will fail. If it is working, then I enable it on the phone > (send the profile again) and try to see if it works. > > > > Who is your ITSp and is there a template for them? If not, can you share > the basic settings? > > > > > > On Tue, Nov 10, 2009 at 9:10 AM, Burden, Mike <[email protected]> wrote: > > I assume that you are talking about 6.5.5 and 6.5.6 of "SIP Trunking > with sipXecs: Overview and Configuration"? > Yes, that's how I set up the Gateway in the first place. > > I have a SIP Trunk Gateway set up with sipXbridge-1 as the route and the > ITSP account. Inbound and outbound calls are working perfectly. > > I'm not sure what that has to do with Hold/Resume, though, and I haven't > seen anything in the Wiki that would make me think that the Hold/Resume > problem has anything to do with the ITSP account? > > > > Mike Burden > Lynk Systems, Inc > e-mail: [email protected] > Phone: 616-532-4985 > > > > > > -----Original Message----- > From: M. Ranganathan [mailto:[email protected]] > Sent: Friday, November 06, 2009 10:35 PM > To: Burden, Mike > Cc: [email protected] > Subject: Re: [sipx-users] Hold/Resume with Polycom IP550 (was: RE: > sipXbridge returning 404) > > On Fri, Nov 6, 2009 at 5:53 PM, Burden, Mike <[email protected]> wrote: > > OK, I've got the SIP trunk to my ITSP working (it was a configuration > > problem at the ITSP's end) > > > > > > > > Now I have a new problem. We are using Polycom IP550 phones. If we > put a > > call on hold from the IP550, the first softbutton label changes to > "Resume", > > but hitting the button does not retrieve the call. > > > > > > > > Does anyone know how to make this work correctly? > > > > > > > > You need an ITSP record for sipxbridge to work. The domain part of the > INVITE request that is sent to sipxbridge is used to pick the ITSP > account. > > There are step by step instructions on the sipxrbidge wiki page. Did > you take a look at those? > > Regards > > Ranga. > > > > > > Mike Burden > > > > Lynk Systems, Inc > > > > e-mail: [email protected] > > > > Phone: 616-532-4985 > > > > > > > > > > > > > > > > From: [email protected] > > [mailto:[email protected]] On Behalf Of Burden, > Mike > > Sent: Friday, November 06, 2009 9:01 AM > > To: [email protected] > > Subject: [sipx-users] sipXbridge returning 404 (was: RE: Multiple > gateways?) > > > > > > > > OK, I'm down to one issue... I have one Gateway that is not working > > correctly. It doesn't work correctly regardless of whether any other > > gateways are configured. > > > > > > > > The sipXbridge is returning "SIP/2.0 404 No record of ITSP. Check > > configuration", so we're not even getting far enough for the format > that the > > ITSP expects the phone number to be to come into play. > > > > > > > > _______________________________________________ > > sipx-users mailing list [email protected] > > List Archive: http://list.sipfoundry.org/archive/sipx-users > > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > > sipXecs IP PBX -- http://www.sipfoundry.org/ > > > > > > -- > M. Ranganathan > _______________________________________________ > sipx-users mailing list [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/
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